Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. According to EU 261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Viva Aerobus flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that covers air passengers’ rights. Specifically, this regulation covers different situations, such as rebooking, delays, flight cancellations, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains rules concerning the process of compensation, including assistance for passengers who suffered from air travel disruptions. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum ranges, based on your circumstances.
Viva Aerobus Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. In case the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Viva Aerobus Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Snacks and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you will not be charged extra for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Viva Aerobus is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Viva Aerobus Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.11.202514:45 | VivaAerobus 2134 | Cancun (CUN) Guadalajara (GDL) | Delayed | Claim Refund |
07.11.202512:50 | VivaAerobus 2026 | Cancun (CUN) Puebla Atlixco (PBC) | Delayed | Claim Refund |
07.11.202512:25 | VivaAerobus 3110 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
07.11.202510:35 | VivaAerobus 1150 | Mexico City (MEX) Mazatlan (MZT) | Delayed | Claim Refund |
07.11.202508:10 | VivaAerobus 1058 | Mexico City (MEX) Guadalajara (GDL) | Delayed | Claim Refund |
07.11.202508:00 | VivaAerobus 7344 | Mexico City (NLU) Chihuahua (CUU) | Delayed | Claim Refund |
07.11.202507:20 | VivaAerobus 100 | Mexico City (MEX) New York (JFK) | Delayed | Claim Refund |
07.11.202507:15 | VivaAerobus 2165 | Monterrey (MTY) Cancun (CUN) | Delayed | Claim Refund |
07.11.202506:20 | VivaAerobus 152 | Mexico City (MEX) Chicago (IAH) | Delayed | Claim Refund |
07.11.202506:00 | VivaAerobus 1392 | Mexico City (MEX) Guadalajara (GDL) | Delayed | Claim Refund |
07.11.202506:00 | VivaAerobus 1028 | Mexico City (MEX) Cancun (CUN) | Delayed | Claim Refund |
06.11.202522:05 | VivaAerobus 4188 | Monterrey (MTY) Leon (BJX) | Delayed | Claim Refund |
06.11.202521:15 | VivaAerobus 8019 | Guadalajara (GDL) Ciudad Juarez (CJS) | Delayed | Claim Refund |
06.11.202520:40 | VivaAerobus 679 | San Antonio (SAT) Monterrey (MTY) | Delayed | Claim Refund |
06.11.202520:10 | VivaAerobus 9497 | San Jose Del Cabo (SJD) Mexico City (NLU) | Delayed | Claim Refund |
06.11.202520:00 | VivaAerobus 3244 | Guadalajara (GDL) Puebla Atlixco (PBC) | Delayed | Claim Refund |
06.11.202519:25 | VivaAerobus 9903 | Brownsville (BRO) Monterrey (MTY) | Delayed | Claim Refund |
06.11.202517:55 | VivaAerobus 8013 | Monterrey (MTY) Ciudad Juarez (CJS) | Delayed | Claim Refund |
06.11.202517:15 | VivaAerobus 7009 | Oaxaca (OAX) Mexico City (NLU) | Delayed | Claim Refund |
06.11.202513:45 | VivaAerobus 7008 | Cancun (CUN) Mexico City (NLU) | Delayed | Claim Refund |
06.11.202513:05 | VivaAerobus 9532 | Mexico City (NLU) Matamoros (MAM) | Delayed | Claim Refund |
06.11.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
05.11.202520:00 | VivaAerobus 3244 | Guadalajara (GDL) Puebla Atlixco (PBC) | Delayed | Claim Refund |
05.11.202519:05 | VivaAerobus 314 | Cancun (CUN) Havana (HAV) | Delayed | Claim Refund |
05.11.202508:45 | VivaAerobus 7806 | Monterrey (MTY) San Antonio (SAT) | Delayed | Claim Refund |
05.11.202501:15 | VivaAerobus 187 | Chicago (ORD) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202523:45 | VivaAerobus 1251 | Tijuana (TIJ) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202523:25 | VivaAerobus 147 | Los Angeles (LAX) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:35 | VivaAerobus 1359 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:30 | VivaAerobus 1287 | Villahermosa (VSA) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:25 | VivaAerobus 1229 | Tuxtla Gutierrez (TGZ) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:25 | VivaAerobus 1189 | Puerto Escondido (PXM) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202518:35 | VivaAerobus 9524 | Mexico City (NLU) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202516:40 | VivaAerobus 7027 | Puerto Escondido (PXM) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202516:20 | VivaAerobus 9387 | Reynosa (REX) Mexico City (NLU) | Delayed | Claim Refund |
04.11.202515:50 | VivaAerobus 1398 | Mexico City (MEX) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202515:45 | VivaAerobus 7413 | Puerto Vallarta (PVR) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202515:40 | VivaAerobus 2134 | Cancun (CUN) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202514:20 | VivaAerobus 9386 | Mexico City (NLU) Reynosa (REX) | Delayed | Claim Refund |
04.11.202514:15 | VivaAerobus 511 | Los Angeles (LAX) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202514:15 | VivaAerobus 3111 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202510:50 | VivaAerobus 9451 | Nuevo Laredo (NLD) Mexico City (NLU) | Delayed | Claim Refund |
04.11.202508:55 | VivaAerobus 9245 | Mexico City (TLC) Merida (MID) | Delayed | Claim Refund |
04.11.202508:40 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | Delayed | Claim Refund |
04.11.202506:30 | VivaAerobus 1100 | Mexico City (MEX) Merida (MID) | Delayed | Claim Refund |
04.11.202506:10 | VivaAerobus 9244 | Merida (MID) Mexico City (TLC) | Delayed | Claim Refund |
03.11.202523:00 | VivaAerobus 5043 | Mazatlan (MZT) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202521:45 | VivaAerobus 5009 | Culiacan (CUL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202519:55 | VivaAerobus 4087 | Tijuana (TIJ) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202519:30 | VivaAerobus 186 | Mexico City (MEX) Chicago (ORD) | Delayed | Claim Refund |
03.11.202519:25 | VivaAerobus 546 | Guadalajara (GDL) Chicago (ORD) | Delayed | Claim Refund |
03.11.202519:25 | VivaAerobus 3104 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202518:45 | VivaAerobus 2086 | Cancun (CUN) Reynosa (REX) | Delayed | Claim Refund |
03.11.202518:40 | VivaAerobus 7433 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202518:25 | VivaAerobus 3117 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
03.11.202516:35 | VivaAerobus 7429 | Mexico City (NLU) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202516:30 | VivaAerobus 5085 | Puerto Vallarta (PVR) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202515:50 | VivaAerobus 7401 | Morelia (MLM) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202515:30 | VivaAerobus 8012 | Ciudad Juarez (CJS) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202515:20 | VivaAerobus 7433 | Merida (MID) Guadalajara (GDL) | Delayed | Claim Refund |
03.11.202514:55 | VivaAerobus 731 | Miami (MIA) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202514:30 | VivaAerobus 1130 | Mexico City (MEX) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202514:20 | VivaAerobus 4203 | Queretaro (QRO) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202514:15 | VivaAerobus 3111 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
03.11.202513:40 | VivaAerobus 7400 | Monterrey (MTY) Morelia (MLM) | Delayed | Claim Refund |
03.11.202513:20 | VivaAerobus 4177 | Leon (BJX) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202513:20 | VivaAerobus 164 | Mexico City (MEX) San Antonio (SAT) | Delayed | Claim Refund |
03.11.202513:15 | VivaAerobus 7044 | San Jose Del Cabo (SJD) Torreon (TRC) | Delayed | Claim Refund |
03.11.202513:15 | VivaAerobus 7383 | Monterrey (MTY) Mexico City (NLU) | Delayed | Claim Refund |
03.11.202513:00 | VivaAerobus 7351 | Mexico City (NLU) Merida (MID) | Delayed | Claim Refund |
03.11.202512:50 | VivaAerobus 623 | Los Angeles (LAX) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202512:25 | VivaAerobus 3110 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202512:10 | VivaAerobus 7432 | Guadalajara (GDL) Merida (MID) | Delayed | Claim Refund |
03.11.202512:05 | VivaAerobus 9707 | San Luis Potosi (SLP) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202511:55 | VivaAerobus 1182 | Mexico City (MEX) Puerto Escondido (PXM) | Delayed | Claim Refund |
03.11.202511:15 | VivaAerobus 1334 | Mexico City (MEX) Oaxaca (OAX) | Delayed | Claim Refund |
03.11.202511:00 | VivaAerobus 7812 | Monterrey (MTY) Austin (AUS) | Delayed | Claim Refund |
03.11.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
03.11.202509:55 | VivaAerobus 7383 | Los Mochis (LMM) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202509:10 | VivaAerobus 4037 | Mexico City (TLC) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202508:35 | VivaAerobus 611 | Chicago (IAH) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202508:10 | VivaAerobus 7400 | Tijuana (TIJ) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202505:45 | VivaAerobus 4000 | Monterrey (MTY) Puebla Atlixco (PBC) | Delayed | Claim Refund |
02.11.202523:00 | VivaAerobus 4290 | Monterrey (MTY) Merida (MID) | Delayed | Claim Refund |
02.11.202519:55 | VivaAerobus 7362 | Merida (MID) Leon (BJX) | Delayed | Claim Refund |
02.11.202518:25 | VivaAerobus 678 | Monterrey (MTY) San Antonio (SAT) | Delayed | Claim Refund |
02.11.202514:15 | VivaAerobus 7033 | San Jose Del Cabo (SJD) Mexico City (TLC) | Delayed | Claim Refund |
02.11.202512:25 | VivaAerobus 3110 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202509:35 | VivaAerobus 1253 | Tijuana (TIJ) Mexico City (MEX) | Delayed | Claim Refund |
02.11.202509:30 | VivaAerobus 7054 | Tijuana (TIJ) San Jose Del Cabo (SJD) | Delayed | Claim Refund |
02.11.202508:45 | VivaAerobus 5026 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
02.11.202507:05 | VivaAerobus 5019 | Morelia (MLM) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202506:15 | VivaAerobus 4080 | Monterrey (MTY) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202506:15 | VivaAerobus 5069 | Mexico City (NLU) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202506:10 | VivaAerobus 5002 | Tijuana (TIJ) Culiacan (CUL) | Delayed | Claim Refund |
02.11.202506:00 | VivaAerobus 7428 | Tijuana (TIJ) Mexico City (NLU) | Delayed | Claim Refund |
02.11.202505:00 | VivaAerobus 1232 | Mexico City (MEX) Tijuana (TIJ) | Delayed | Claim Refund |
01.11.202519:15 | VivaAerobus 634 | Monterrey (MTY) Chicago (ORD) | Delayed | Claim Refund |
01.11.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
01.11.202502:55 | VivaAerobus 547 | Chicago (ORD) Guadalajara (GDL) | Delayed | Claim Refund |
