Viva Aerobus Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the law that deals with air passengers’ rights. Specifically, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with fairness and care. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 includes rules concerning the compensation process, including assistance to people who suffered from air travel disruptions. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, based on your specific case.

Compensation for Viva Aerobus Flight Cancellation

First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. If the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Viva Aerobus Flight Delay

When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline is also required to provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes regulations on compensation and assistance to passengers in cases of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:

  • Food and beverages appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

When a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this service.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Viva Aerobus isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Viva Aerobus Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:

  1. Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Flight number Route Status Compensation

11.07.202518:35

VivaAerobus

7447

Mexico City (NLU)

Hermosillo (HMO)

Delayed

Claim Refund

11.07.202515:20

VivaAerobus

9035

Veracruz (VER)

Reynosa (REX)

Delayed

Claim Refund

10.07.202519:00

VivaAerobus

3186

Guadalajara (GDL)

Hermosillo (HMO)

Delayed

Claim Refund

09.07.202518:35

VivaAerobus

7447

Mexico City (NLU)

Hermosillo (HMO)

Delayed

Claim Refund

08.07.202518:35

VivaAerobus

7447

Mexico City (NLU)

Hermosillo (HMO)

Delayed

Claim Refund

08.07.202518:05

VivaAerobus

7294

Mexico City (NLU)

Ixtapa (ZIH)

Delayed

Claim Refund

08.07.202512:20

VivaAerobus

9756

Mexico City (NLU)

Poza Rica (PAZ)

Delayed

Claim Refund

08.07.202511:50

VivaAerobus

5136

Tijuana (TIJ)

Hermosillo (HMO)

Delayed

Claim Refund

08.07.202506:05

VivaAerobus

3242

Guadalajara (GDL)

Puebla Atlixco (PBC)

Delayed

Claim Refund

08.07.202505:50

VivaAerobus

4000

Monterrey (MTY)

Puebla Atlixco (PBC)

Delayed

Claim Refund

08.07.202502:15

VivaAerobus

437

Bogota (BOG)

Cancun (CUN)

Delayed

Claim Refund

07.07.202521:55

VivaAerobus

436

Cancun (CUN)

Bogota (BOG)

Delayed

Claim Refund

07.07.202515:20

VivaAerobus

9035

Veracruz (VER)

Reynosa (REX)

Delayed

Claim Refund

07.07.202510:45

VivaAerobus

9450

Mexico City (NLU)

Nuevo Laredo (NLD)

Delayed

Claim Refund

07.07.202506:35

VivaAerobus

9532

Mexico City (NLU)

Matamoros (MAM)

Delayed

Claim Refund

07.07.202505:55

VivaAerobus

1268

Mexico City (MEX)

Torreon (TRC)

Delayed

Claim Refund

07.07.202501:50

VivaAerobus

771

Bogota (BOG)

Mexico City (NLU)

Delayed

Claim Refund

06.07.202521:55

VivaAerobus

436

Cancun (CUN)

Bogota (BOG)

Delayed

Claim Refund

06.07.202519:15

VivaAerobus

770

Mexico City (NLU)

Bogota (BOG)

Delayed

Claim Refund

06.07.202518:40

VivaAerobus

694

Monterrey (MTY)

Bogota (BOG)

Delayed

Claim Refund

06.07.202506:35

VivaAerobus

9532

Mexico City (NLU)

Matamoros (MAM)

Delayed

Claim Refund

06.07.202501:05

VivaAerobus

5018

Tijuana (TIJ)

Morelia (MLM)

Delayed

Claim Refund

05.07.202521:55

VivaAerobus

436

Cancun (CUN)

Bogota (BOG)

Delayed

Claim Refund

05.07.202519:05

VivaAerobus

3186

Guadalajara (GDL)

Hermosillo (HMO)

Delayed

Claim Refund

05.07.202515:30

VivaAerobus

642

Monterrey (MTY)

Havana (HAV)

Delayed

Claim Refund

05.07.202515:00

VivaAerobus

1254

Mexico City (MEX)

Tijuana (TIJ)

Cancelled

Claim Refund

05.07.202512:55

VivaAerobus

2026

Cancun (CUN)

Puebla Atlixco (PBC)

Delayed

Claim Refund

05.07.202512:50

VivaAerobus

872

Merida (MID)

Havana (HAV)

Delayed

Claim Refund

05.07.202510:30

VivaAerobus

1414

Mexico City (MEX)

Chetumal (CTM)

Delayed

Claim Refund

05.07.202510:30

VivaAerobus

7032

Cancun (CUN)

Mexico City (TLC)

Delayed

Claim Refund

05.07.202509:40

VivaAerobus

1253

Tijuana (TIJ)

Mexico City (MEX)

Cancelled

Claim Refund

05.07.202506:10

VivaAerobus

9244

Merida (MID)

Mexico City (TLC)

Delayed

Claim Refund

05.07.202502:15

VivaAerobus

437

Bogota (BOG)

Cancun (CUN)

Delayed

Claim Refund

05.07.202500:15

VivaAerobus

147

Los Angeles (LAX)

Mexico City (MEX)

Delayed

Claim Refund

04.07.202521:55

VivaAerobus

785

Dallas (DFW)

Leon (BJX)

Delayed

Claim Refund

04.07.202521:55

VivaAerobus

436

Cancun (CUN)

Bogota (BOG)

Delayed

Claim Refund

04.07.202518:35

VivaAerobus

7447

Mexico City (NLU)

Hermosillo (HMO)

Delayed

Claim Refund

04.07.202518:30

VivaAerobus

9036

Reynosa (REX)

Veracruz (VER)

Delayed

Claim Refund

04.07.202515:20

VivaAerobus

9035

Veracruz (VER)

Reynosa (REX)

Delayed

Claim Refund

04.07.202511:50

VivaAerobus

5136

Tijuana (TIJ)

Hermosillo (HMO)

Delayed

Claim Refund

04.07.202508:45

VivaAerobus

670

Monterrey (MTY)

San Antonio (SAT)

Delayed

Claim Refund

03.07.202523:20

VivaAerobus

1025

Cancun (CUN)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202522:50

VivaAerobus

1144

Mexico City (MEX)

Monterrey (MTY)

Delayed

Claim Refund

03.07.202522:35

VivaAerobus

1070

Mexico City (MEX)

Guadalajara (GDL)

Delayed

Claim Refund

03.07.202522:25

VivaAerobus

1287

Villahermosa (VSA)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202522:25

VivaAerobus

1229

Tuxtla Gutierrez (TGZ)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202520:20

VivaAerobus

1188

Mexico City (MEX)

Puerto Escondido (PXM)

Delayed

Claim Refund

03.07.202520:10

VivaAerobus

1286

Mexico City (MEX)

Villahermosa (VSA)

Delayed

Claim Refund

03.07.202520:10

VivaAerobus

1069

Guadalajara (GDL)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202520:05

VivaAerobus

1143

Monterrey (MTY)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202519:55

VivaAerobus

1213

San Jose Del Cabo (SJD)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202519:55

VivaAerobus

217

San Antonio (SAT)

Leon (BJX)

Delayed

Claim Refund

03.07.202519:40

VivaAerobus

1353

Monterrey (MTY)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202518:55

VivaAerobus

4120

Monterrey (MTY)

Hermosillo (HMO)

Delayed

Claim Refund

03.07.202518:45

VivaAerobus

1127

Monterrey (MTY)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202516:35

VivaAerobus

5116

Tijuana (TIJ)

Puebla Atlixco (PBC)

Delayed

Claim Refund

03.07.202515:10

VivaAerobus

113

Las Vegas (LAS)

Mexico City (MEX)

Delayed

Claim Refund

03.07.202512:55

VivaAerobus

2026

Cancun (CUN)

Puebla Atlixco (PBC)

Delayed

Claim Refund

02.07.202521:00

VivaAerobus

4008

Monterrey (MTY)

Puebla Atlixco (PBC)

Delayed

Claim Refund

02.07.202519:15

VivaAerobus

770

Mexico City (NLU)

Bogota (BOG)

Delayed

Claim Refund

02.07.202516:35

VivaAerobus

5116

Tijuana (TIJ)

Puebla Atlixco (PBC)

Delayed

Claim Refund

02.07.202506:05

VivaAerobus

3242

Guadalajara (GDL)

Puebla Atlixco (PBC)

Delayed

Claim Refund

02.07.202505:50

VivaAerobus

4000

Monterrey (MTY)

Puebla Atlixco (PBC)

Delayed

Claim Refund

01.07.202521:55

VivaAerobus

436

Cancun (CUN)

Bogota (BOG)

Delayed

Claim Refund

01.07.202520:00

VivaAerobus

1228

Mexico City (MEX)

Tuxtla Gutierrez (TGZ)

Delayed

Claim Refund

01.07.202519:20

VivaAerobus

4196

Monterrey (MTY)

Tuxtla Gutierrez (TGZ)

Delayed

Claim Refund

01.07.202517:35

VivaAerobus

755

Miami (MIA)

Merida (MID)

Delayed

Claim Refund

01.07.202516:35

VivaAerobus

5116

Tijuana (TIJ)

Puebla Atlixco (PBC)

Delayed

Claim Refund

01.07.202516:25

VivaAerobus

4114

Monterrey (MTY)

Hermosillo (HMO)

Delayed

Claim Refund

01.07.202510:55

VivaAerobus

153

Chicago (IAH)

Mexico City (MEX)

Delayed

Claim Refund

01.07.202508:40

VivaAerobus

1393

Guadalajara (GDL)

Mexico City (MEX)

Delayed

Claim Refund

01.07.202508:15

VivaAerobus

1121

Monterrey (MTY)

Mexico City (MEX)

Delayed

Claim Refund

01.07.202508:15

VivaAerobus

1058

Mexico City (MEX)

Guadalajara (GDL)

Delayed

Claim Refund

01.07.202508:10

VivaAerobus

1269

Torreon (TRC)

Mexico City (MEX)

Delayed

Claim Refund

01.07.202506:55

VivaAerobus

543

Chicago (ORD)

Guadalajara (GDL)

Delayed

Claim Refund

01.07.202506:05

VivaAerobus

1133

Monterrey (MTY)

Mexico City (MEX)

Delayed

Claim Refund

01.07.202502:15

VivaAerobus

437

Bogota (BOG)

Cancun (CUN)

Delayed

Claim Refund

01.07.202501:45

VivaAerobus

5030

Tijuana (TIJ)

Leon (BJX)

Delayed

Claim Refund

01.07.202500:15

VivaAerobus

147

Los Angeles (LAX)

Mexico City (MEX)

Delayed

Claim Refund

30.06.202522:05

VivaAerobus

5117

Puebla Atlixco (PBC)

Tijuana (TIJ)

Delayed

Claim Refund

30.06.202522:00

VivaAerobus

785

Dallas (DFW)

Leon (BJX)

Delayed

Claim Refund

30.06.202521:50

VivaAerobus

436

Cancun (CUN)

Bogota (BOG)

Delayed

Claim Refund

30.06.202520:45

VivaAerobus

4008

Monterrey (MTY)

Puebla Atlixco (PBC)

Delayed

Claim Refund

30.06.202520:15

VivaAerobus

207

Chicago (IAH)

Leon (BJX)

Delayed

Claim Refund

30.06.202520:05

VivaAerobus

807

Chicago (ORD)

Leon (BJX)

Delayed

Claim Refund

30.06.202517:40

VivaAerobus

676

Monterrey (MTY)

San Antonio (SAT)

Delayed

Claim Refund

30.06.202517:00

VivaAerobus

9067

Ciudad Juarez (CJS)

Leon (BJX)

Delayed

Claim Refund

30.06.202516:20

VivaAerobus

570

Queretaro (QRO)

San Antonio (SAT)

Delayed

Claim Refund

30.06.202511:05

VivaAerobus

9450

Mexico City (NLU)

Nuevo Laredo (NLD)

Delayed

Claim Refund

30.06.202506:10

VivaAerobus

4000

Monterrey (MTY)

Puebla Atlixco (PBC)

Delayed

Claim Refund

30.06.202501:50

VivaAerobus

5030

Tijuana (TIJ)

Leon (BJX)

Delayed

Claim Refund

30.06.202501:40

VivaAerobus

187

Chicago (ORD)

Mexico City (MEX)

Delayed

Claim Refund

30.06.202500:15

VivaAerobus

868

Morelia (MLM)

Chicago (ORD)

Delayed

Claim Refund

29.06.202519:55

VivaAerobus

4121

Hermosillo (HMO)

Monterrey (MTY)

Cancelled

Claim Refund

29.06.202518:45

VivaAerobus

3104

Guadalajara (GDL)

Tijuana (TIJ)

Cancelled

Claim Refund

29.06.202518:15

VivaAerobus

4120

Monterrey (MTY)

Hermosillo (HMO)

Cancelled

Claim Refund

29.06.202518:15

VivaAerobus

7447

Mexico City (NLU)

Hermosillo (HMO)

Delayed

Claim Refund

29.06.202518:00

VivaAerobus

1066

Mexico City (MEX)

Guadalajara (GDL)

Cancelled

Claim Refund

29.06.202515:35

VivaAerobus

1065

Guadalajara (GDL)

Mexico City (MEX)

Cancelled

Claim Refund

29.06.202515:05

VivaAerobus

101

New York (JFK)

Mexico City (MEX)

Delayed

Claim Refund
Yurii Moskalenko
2305 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

Claim your compensation now

Check your claim now, quickly and for free. We enforce your rights for you!