Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the law that deals with air passengers’ rights. Specifically, this regulation covers different situations, such as rebooking, delays, flight cancellations, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations concerning the process of compensation, including aid to travelers affected by flight problems. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your circumstances.
Compensation for Royal Air Maroc Flight Cancellation
First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Royal Air Maroc Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Meals and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t be charged extra for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to get reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Royal Air Maroc isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Royal Air Maroc Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.07.202516:30 | Royal Air Maroc 9602 | New York (JFK) Seattle (SEA) | Delayed | Claim Refund |
09.07.202523:45 | Royal Air Maroc 511 | Casablanca (CMN) Nouakchott (NKC) | Delayed | Claim Refund |
09.07.202523:20 | Royal Air Maroc 9601 | Seattle (SEA) New York (JFK) | Delayed | Claim Refund |
09.07.202514:50 | Royal Air Maroc 353 | Brussels (BRU) Casablanca (CMN) | Cancelled | Claim Refund |
09.07.202514:10 | Royal Air Maroc 9217 | Catania (CTA) Rome (FCO) | Delayed | Claim Refund |
09.07.202502:25 | Royal Air Maroc 500 | (DSS) Casablanca (CMN) | Delayed | Claim Refund |
09.07.202501:15 | Royal Air Maroc 591 | Praia (RAI) Bissau (OXB) | Delayed | Claim Refund |
08.07.202522:40 | Royal Air Maroc 501 | Casablanca (CMN) (DSS) | Delayed | Claim Refund |
08.07.202520:30 | Royal Air Maroc 1643 | Brussels (BRU) Tangier (TNG) | Delayed | Claim Refund |
08.07.202520:00 | Royal Air Maroc 5204 | London (LHR) Hamburg (HAM) | Delayed | Claim Refund |
08.07.202519:45 | Royal Air Maroc 502 | (DSS) Casablanca (CMN) | Cancelled | Claim Refund |
08.07.202517:55 | Royal Air Maroc 811 | Frankfurt (FRA) Casablanca (CMN) | Delayed | Claim Refund |
08.07.202516:30 | Royal Air Maroc 9602 | New York (JFK) Seattle (SEA) | Delayed | Claim Refund |
08.07.202515:55 | Royal Air Maroc 5443 | Madrid (MAD) Santander (SDR) | Delayed | Claim Refund |
08.07.202515:20 | Royal Air Maroc 8642 | Casablanca (CMN) Brussels (BRU) | Delayed | Claim Refund |
08.07.202513:55 | Royal Air Maroc 572 | Casablanca (CMN) Tunis (TUN) | Delayed | Claim Refund |
08.07.202513:10 | Royal Air Maroc 627 | Brussels (BRU) Al Hoceima (AHU) | Delayed | Claim Refund |
08.07.202512:30 | Royal Air Maroc 793 | Bordeaux (BOD) Casablanca (CMN) | Delayed | Claim Refund |
08.07.202509:05 | Royal Air Maroc 1435 | Casablanca (CMN) Goulimime (GLN) | Delayed | Claim Refund |
08.07.202507:55 | Royal Air Maroc 8626 | Casablanca (CMN) Brussels (BRU) | Delayed | Claim Refund |
07.07.202522:40 | Royal Air Maroc 501 | Casablanca (CMN) (DSS) | Delayed | Claim Refund |
07.07.202522:15 | Royal Air Maroc 9630 | New York (JFK) Buffalo (BUF) | Delayed | Claim Refund |
07.07.202519:50 | Royal Air Maroc 5473 | Madrid (MAD) Dusseldorf (DUS) | Delayed | Claim Refund |
07.07.202517:15 | Royal Air Maroc 9628 | New York (JFK) Buffalo (BUF) | Cancelled | Claim Refund |
07.07.202516:40 | Royal Air Maroc 5471 | Madrid (MAD) Dusseldorf (DUS) | Delayed | Claim Refund |
07.07.202515:55 | Royal Air Maroc 5443 | Madrid (MAD) Santander (SDR) | Delayed | Claim Refund |
07.07.202514:45 | Royal Air Maroc 9900 | Casablanca (CMN) Dubai (DXB) | Delayed | Claim Refund |
07.07.202514:10 | Royal Air Maroc 216 | Casablanca (CMN) Doha (DOH) | Delayed | Claim Refund |
07.07.202513:05 | Royal Air Maroc 5808 | Beirut (BEY) Doha (DOH) | Delayed | Claim Refund |
07.07.202509:05 | Royal Air Maroc 1435 | Casablanca (CMN) Goulimime (GLN) | Delayed | Claim Refund |
07.07.202508:35 | Royal Air Maroc 5804 | Doha (DOH) Beirut (BEY) | Delayed | Claim Refund |
07.07.202508:25 | Royal Air Maroc 5207 | Bucharest (OTP) London (LHR) | Cancelled | Claim Refund |
07.07.202507:30 | Royal Air Maroc 9000 | Casablanca (CMN) (DSS) | Delayed | Claim Refund |
07.07.202501:20 | Royal Air Maroc 5754 | Nairobi (NBO) Doha (DOH) | Delayed | Claim Refund |
06.07.202523:00 | Royal Air Maroc 1446 | Casablanca (CMN) Er-Rachidia (ERH) | Delayed | Claim Refund |
06.07.202522:59 | Royal Air Maroc 9512 | New York (JFK) Boston (BOS) | Delayed | Claim Refund |
06.07.202522:35 | Royal Air Maroc 545 | Casablanca (CMN) Ouagadougou (OUA) | Delayed | Claim Refund |
06.07.202521:45 | Royal Air Maroc 9231 | Rome (FCO) Turin (TRN) | Delayed | Claim Refund |
06.07.202521:05 | Royal Air Maroc 5706 | Casablanca (CMN) Doha (DOH) | Delayed | Claim Refund |
06.07.202520:20 | Royal Air Maroc 5393 | Madrid (MAD) Pamplona (PNA) | Delayed | Claim Refund |
06.07.202516:40 | Royal Air Maroc 5471 | Madrid (MAD) Dusseldorf (DUS) | Delayed | Claim Refund |
06.07.202516:10 | Royal Air Maroc 503 | Casablanca (CMN) (DSS) | Delayed | Claim Refund |
06.07.202514:55 | Royal Air Maroc 247 | Dubai (DXB) Casablanca (CMN) | Delayed | Claim Refund |
06.07.202514:45 | Royal Air Maroc 9508 | New York (JFK) Boston (BOS) | Delayed | Claim Refund |
06.07.202512:45 | Royal Air Maroc 933 | Geneva (GVA) Casablanca (CMN) | Delayed | Claim Refund |
06.07.202508:20 | Royal Air Maroc 790 | Casablanca (CMN) Toulouse (TLS) | Delayed | Claim Refund |
06.07.202507:55 | Royal Air Maroc 946 | Casablanca (CMN) Bologna (BLQ) | Delayed | Claim Refund |
06.07.202507:50 | Royal Air Maroc 932 | Casablanca (CMN) Geneva (GVA) | Delayed | Claim Refund |
06.07.202502:30 | Royal Air Maroc 246 | Casablanca (CMN) Dubai (DXB) | Delayed | Claim Refund |
06.07.202502:10 | Royal Air Maroc 5779 | Doha (DOH) Zanzibar (ZNZ) | Delayed | Claim Refund |
06.07.202500:55 | Royal Air Maroc 563 | Casablanca (CMN) Monrovia (ROB) | Delayed | Claim Refund |
05.07.202522:15 | Royal Air Maroc 9630 | New York (JFK) Buffalo (BUF) | Delayed | Claim Refund |
05.07.202521:50 | Royal Air Maroc 9167 | Rome (FCO) Bari (BRI) | Delayed | Claim Refund |
05.07.202521:35 | Royal Air Maroc 781 | Paris (ORY) Rabat (RBA) | Delayed | Claim Refund |
05.07.202520:25 | Royal Air Maroc 5701 | Amman (AMM) Doha (DOH) | Delayed | Claim Refund |
05.07.202520:20 | Royal Air Maroc 5393 | Madrid (MAD) Pamplona (PNA) | Delayed | Claim Refund |
05.07.202519:20 | Royal Air Maroc 771 | Paris (ORY) Casablanca (CMN) | Delayed | Claim Refund |
05.07.202518:15 | Royal Air Maroc 1412 | Casablanca (CMN) Laayoune (EUN) | Delayed | Claim Refund |
05.07.202517:55 | Royal Air Maroc 5770 | Kilimanjaro (JRO) Doha (DOH) | Delayed | Claim Refund |
05.07.202517:35 | Royal Air Maroc 765 | Paris (ORY) Casablanca (CMN) | Delayed | Claim Refund |
05.07.202517:30 | Royal Air Maroc 5709 | Entebbe (EBB) Doha (DOH) | Delayed | Claim Refund |
05.07.202517:20 | Royal Air Maroc 9230 | Rome (FCO) Turin (TRN) | Delayed | Claim Refund |
05.07.202516:25 | Royal Air Maroc 740 | Marrakech (RAK) Paris (ORY) | Delayed | Claim Refund |
05.07.202516:20 | Royal Air Maroc 1435 | Casablanca (CMN) Goulimime (GLN) | Delayed | Claim Refund |
05.07.202516:05 | Royal Air Maroc 664 | Agadir (AGA) Paris (ORY) | Delayed | Claim Refund |
05.07.202515:40 | Royal Air Maroc 796 | Casablanca (CMN) Toulouse (TLS) | Delayed | Claim Refund |
05.07.202515:10 | Royal Air Maroc 945 | Turin (TRN) Casablanca (CMN) | Delayed | Claim Refund |
05.07.202514:15 | Royal Air Maroc 9518 | New York (JFK) Tampa (TPA) | Delayed | Claim Refund |
05.07.202514:10 | Royal Air Maroc 216 | Casablanca (CMN) Doha (DOH) | Delayed | Claim Refund |
05.07.202513:55 | Royal Air Maroc 5760 | Johannesburg (JNB) Doha (DOH) | Delayed | Claim Refund |
05.07.202513:30 | Royal Air Maroc 9130 | Rome (FCO) Bari (BRI) | Delayed | Claim Refund |
05.07.202513:00 | Royal Air Maroc 5758 | Cape Town (CPT) Doha (DOH) | Delayed | Claim Refund |
05.07.202512:55 | Royal Air Maroc 952 | Casablanca (CMN) Bologna (BLQ) | Delayed | Claim Refund |
05.07.202511:20 | Royal Air Maroc 9164 | Bari (BRI) Rome (FCO) | Delayed | Claim Refund |
05.07.202511:05 | Royal Air Maroc 9199 | Bologna (BLQ) Rome (FCO) | Delayed | Claim Refund |
05.07.202509:35 | Royal Air Maroc 5702 | Doha (DOH) Amman (AMM) | Delayed | Claim Refund |
05.07.202509:30 | Royal Air Maroc 5718 | Doha (DOH) Colombo (CMB) | Delayed | Claim Refund |
05.07.202507:30 | Royal Air Maroc 9000 | Casablanca (CMN) (DSS) | Delayed | Claim Refund |
05.07.202507:10 | Royal Air Maroc 441 | Tangier (TNG) Casablanca (CMN) | Cancelled | Claim Refund |
05.07.202507:02 | Royal Air Maroc 5051 | Miami (MIA) Tampa (TPA) | Delayed | Claim Refund |
05.07.202506:30 | Royal Air Maroc 9159 | Bologna (BLQ) Rome (FCO) | Delayed | Claim Refund |
05.07.202505:30 | Royal Air Maroc 441 | Fez (FEZ) Tangier (TNG) | Cancelled | Claim Refund |
05.07.202503:00 | Royal Air Maroc 958 | Casablanca (CMN) Bologna (BLQ) | Delayed | Claim Refund |
05.07.202502:00 | Royal Air Maroc 9001 | (DSS) Casablanca (CMN) | Delayed | Claim Refund |
04.07.202522:45 | Royal Air Maroc 523 | Casablanca (CMN) Bamako (BKO) | Delayed | Claim Refund |
04.07.202521:50 | Royal Air Maroc 9167 | Rome (FCO) Bari (BRI) | Delayed | Claim Refund |
04.07.202519:00 | Royal Air Maroc 997 | Porto (OPO) Casablanca (CMN) | Delayed | Claim Refund |
04.07.202517:55 | Royal Air Maroc 931 | Geneva (GVA) Casablanca (CMN) | Delayed | Claim Refund |
04.07.202516:10 | Royal Air Maroc 503 | Casablanca (CMN) (DSS) | Delayed | Claim Refund |
04.07.202515:40 | Royal Air Maroc 796 | Casablanca (CMN) Toulouse (TLS) | Delayed | Claim Refund |
04.07.202514:45 | Royal Air Maroc 9900 | Casablanca (CMN) Dubai (DXB) | Delayed | Claim Refund |
04.07.202513:55 | Royal Air Maroc 572 | Casablanca (CMN) Tunis (TUN) | Delayed | Claim Refund |
04.07.202512:30 | Royal Air Maroc 793 | Bordeaux (BOD) Casablanca (CMN) | Delayed | Claim Refund |
04.07.202512:29 | Royal Air Maroc 9629 | Buffalo (BUF) New York (JFK) | Cancelled | Claim Refund |
04.07.202510:35 | Royal Air Maroc 5719 | Colombo (CMB) Doha (DOH) | Delayed | Claim Refund |
04.07.202507:50 | Royal Air Maroc 570 | Casablanca (CMN) Tunis (TUN) | Delayed | Claim Refund |
04.07.202507:30 | Royal Air Maroc 9901 | Dubai (DXB) Casablanca (CMN) | Delayed | Claim Refund |
04.07.202506:15 | Royal Air Maroc 9619 | Rochester (ROC) New York (JFK) | Cancelled | Claim Refund |
04.07.202502:30 | Royal Air Maroc 246 | Casablanca (CMN) Dubai (DXB) | Delayed | Claim Refund |
04.07.202502:10 | Royal Air Maroc 5761 | Doha (DOH) Johannesburg (JNB) | Delayed | Claim Refund |
