Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Aeromexico flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that deals with the rights of air passengers. Specifically, this law covers diverse cases, including delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes regulations concerning the compensation process, including aid to travelers affected by air travel disruptions. In particular, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, according to your specific case.
Aeromexico Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Aeromexico Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes regulations on compensation and assistance for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you won’t be charged extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can obtain reimbursement. In this case, it is worth mentioning that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Aeromexico is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Aeromexico Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.12.202520:30 | Aeromexico 7753 | Kumamoto (KMJ) Tokyo (HND) | Delayed | Claim Refund |
06.12.202519:40 | Aeromexico 7763 | Okayama (OKJ) Tokyo (HND) | Delayed | Claim Refund |
06.12.202519:30 | Aeromexico 7775 | Oita (OIT) Tokyo (HND) | Delayed | Claim Refund |
06.12.202517:20 | Aeromexico 5719 | Paris (CDG) Berlin (BER) | Delayed | Claim Refund |
06.12.202516:30 | Aeromexico 6305 | Amsterdam (AMS) Berlin (BER) | Delayed | Claim Refund |
06.12.202516:30 | Aeromexico 5747 | Berlin (BER) Paris (CDG) | Delayed | Claim Refund |
06.12.202515:20 | Aeromexico 6348 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
06.12.202515:10 | Aeromexico 5726 | Paris (CDG) Berlin (BER) | Delayed | Claim Refund |
06.12.202515:00 | Aeromexico 6852 | Madrid (MAD) Porto (OPO) | Delayed | Claim Refund |
06.12.202514:55 | Aeromexico 6866 | Madrid (MAD) Zurich (ZRH) | Delayed | Claim Refund |
06.12.202514:50 | Aeromexico 6005 | Zurich (ZRH) Paris (CDG) | Delayed | Claim Refund |
06.12.202514:25 | Aeromexico 6304 | Amsterdam (AMS) Berlin (BER) | Delayed | Claim Refund |
06.12.202513:45 | Aeromexico 6191 | Paris (CDG) Berlin (BER) | Delayed | Claim Refund |
06.12.202512:25 | Aeromexico 5806 | Paris (CDG) Helsinki (HEL) | Delayed | Claim Refund |
06.12.202512:15 | Aeromexico 6247 | Amsterdam (AMS) Berlin (BER) | Delayed | Claim Refund |
06.12.202510:49 | Aeromexico 4300 | New York (RSW) Atlanta (ATL) | Cancelled | Claim Refund |
06.12.202510:45 | Aeromexico 5841 | Zurich (ZRH) Paris (CDG) | Cancelled | Claim Refund |
06.12.202509:55 | Aeromexico 5977 | Paris (CDG) Bucharest (OTP) | Delayed | Claim Refund |
06.12.202509:45 | Aeromexico 5854 | Paris (CDG) Bordeaux (BOD) | Delayed | Claim Refund |
06.12.202509:35 | Aeromexico 5710 | Paris (CDG) Berlin (BER) | Delayed | Claim Refund |
06.12.202508:00 | Aeromexico 5852 | Bordeaux (BOD) Paris (CDG) | Delayed | Claim Refund |
06.12.202508:00 | Aeromexico 5722 | Paris (CDG) Bordeaux (BOD) | Delayed | Claim Refund |
06.12.202507:45 | Aeromexico 6946 | Madrid (MAD) Zurich (ZRH) | Delayed | Claim Refund |
06.12.202507:06 | Aeromexico 5087 | Philadelphia (PHL) Atlanta (ATL) | Delayed | Claim Refund |
06.12.202506:30 | Aeromexico 5842 | Zurich (ZRH) Paris (CDG) | Cancelled | Claim Refund |
06.12.202506:15 | Aeromexico 8052 | Goiania (GYN) Sao Paulo (GRU) | Delayed | Claim Refund |
06.12.202506:00 | Aeromexico 5725 | Hamburg (HAM) Paris (CDG) | Delayed | Claim Refund |
06.12.202506:00 | Aeromexico 5772 | Edinburgh (EDI) Paris (CDG) | Delayed | Claim Refund |
06.12.202505:30 | Aeromexico 4108 | Philadelphia (PHL) Atlanta (ATL) | Delayed | Claim Refund |
06.12.202504:30 | Aeromexico 8767 | Bogota (BOG) San Andres Island (ADZ) | Delayed | Claim Refund |
06.12.202501:01 | Aeromexico 717 | Mexico City (MEX) Bogota (BOG) | Delayed | Claim Refund |
05.12.202522:55 | Aeromexico 3873 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
05.12.202522:30 | Aeromexico 3419 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
05.12.202522:21 | Aeromexico 4242 | Minneapolis (MSP) Seattle (SEA) | Delayed | Claim Refund |
05.12.202522:00 | Aeromexico 7147 | New York (MCO) Winnipeg (YWG) | Delayed | Claim Refund |
05.12.202521:55 | Aeromexico 7069 | Edmonton (YEG) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202521:37 | Aeromexico 3610 | Detroit (DTW) Montreal (YUL) | Delayed | Claim Refund |
05.12.202521:29 | Aeromexico 3629 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
05.12.202521:20 | Aeromexico 3338 | Atlanta (ATL) Seattle (SEA) | Delayed | Claim Refund |
05.12.202521:10 | Aeromexico 6325 | Amsterdam (AMS) Hanover (HAJ) | Delayed | Claim Refund |
05.12.202521:10 | Aeromexico 6072 | Paris (CDG) Zurich (ZRH) | Cancelled | Claim Refund |
05.12.202521:10 | Aeromexico 5791 | Paris (CDG) Oslo (OSL) | Delayed | Claim Refund |
05.12.202521:00 | Aeromexico 4441 | Salt Lake City (SLC) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202520:59 | Aeromexico 3193 | Atlanta (ATL) Norfolk (ORF) | Delayed | Claim Refund |
05.12.202520:55 | Aeromexico 7727 | Okinawa (OKA) Tokyo (HND) | Delayed | Claim Refund |
05.12.202520:50 | Aeromexico 7769 | Aomori (AOJ) Tokyo (HND) | Delayed | Claim Refund |
05.12.202520:45 | Aeromexico 6341 | Amsterdam (AMS) Oslo (OSL) | Delayed | Claim Refund |
05.12.202520:40 | Aeromexico 3766 | Minneapolis (MSP) Covington (CVG) | Delayed | Claim Refund |
05.12.202520:30 | Aeromexico 8771 | Bogota (BOG) Cucuta (CUC) | Delayed | Claim Refund |
05.12.202520:30 | Aeromexico 8783 | Bogota (BOG) Cucuta (CUC) | Delayed | Claim Refund |
05.12.202520:15 | Aeromexico 7349 | Calgary (YYC) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202520:00 | Aeromexico 7107 | Prince George (YXS) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202519:54 | Aeromexico 3287 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
05.12.202519:51 | Aeromexico 3211 | Atlanta (ATL) New York (IAD) | Delayed | Claim Refund |
05.12.202519:50 | Aeromexico 7080 | Vancouver (YVR) Winnipeg (YWG) | Delayed | Claim Refund |
05.12.202519:50 | Aeromexico 7080 | Vancouver (YVR) Winnipeg (YWG) | Delayed | Claim Refund |
05.12.202519:47 | Aeromexico 3806 | Detroit (DTW) Des Moines (DSM) | Delayed | Claim Refund |
05.12.202519:45 | Aeromexico 3575 | Detroit (DTW) Omaha (OMA) | Delayed | Claim Refund |
05.12.202519:45 | Aeromexico 7779 | Asahikawa (AKJ) Tokyo (HND) | Delayed | Claim Refund |
05.12.202519:45 | Aeromexico 4123 | Detroit (DTW) Minneapolis (MSP) | Delayed | Claim Refund |
05.12.202519:40 | Aeromexico 7763 | Okayama (OKJ) Tokyo (HND) | Delayed | Claim Refund |
05.12.202519:30 | Aeromexico 7775 | Oita (OIT) Tokyo (HND) | Delayed | Claim Refund |
05.12.202519:30 | Aeromexico 8810 | Bogota (BOG) Pereira (PEI) | Cancelled | Claim Refund |
05.12.202519:25 | Aeromexico 7054 | Terrace (YXT) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202519:20 | Aeromexico 7382 | Los Angeles (LAX) Edmonton (YEG) | Delayed | Claim Refund |
05.12.202519:00 | Aeromexico 7162 | Victoria (YYJ) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202518:50 | Aeromexico 7759 | Matsuyama (MYJ) Tokyo (HND) | Delayed | Claim Refund |
05.12.202518:50 | Aeromexico 6071 | Zurich (ZRH) Paris (CDG) | Cancelled | Claim Refund |
05.12.202518:46 | Aeromexico 3101 | Atlanta (ATL) Detroit (DTW) | Delayed | Claim Refund |
05.12.202518:35 | Aeromexico 7105 | Kelowna (YLW) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202518:20 | Aeromexico 6582 | Helsinki (HEL) Amsterdam (AMS) | Cancelled | Claim Refund |
05.12.202518:20 | Aeromexico 3470 | Minneapolis (MSP) Duluth (DLH) | Delayed | Claim Refund |
05.12.202518:10 | Aeromexico 6535 | Hanover (HAJ) Amsterdam (AMS) | Cancelled | Claim Refund |
05.12.202518:00 | Aeromexico 7101 | Edmonton (YEG) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202518:00 | Aeromexico 6830 | Las Palmas (LPA) Madrid (MAD) | Delayed | Claim Refund |
05.12.202517:40 | Aeromexico 8745 | Bogota (BOG) San Andres Island (ADZ) | Cancelled | Claim Refund |
05.12.202517:20 | Aeromexico 7177 | Toronto (YYZ) Winnipeg (YWG) | Delayed | Claim Refund |
05.12.202517:14 | Aeromexico 3405 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
05.12.202516:57 | Aeromexico 3564 | Atlanta (ATL) Jackson (JAN) | Delayed | Claim Refund |
05.12.202516:35 | Aeromexico 5840 | Paris (CDG) Zurich (ZRH) | Cancelled | Claim Refund |
05.12.202516:30 | Aeromexico 4118 | New York (JFK) Detroit (DTW) | Delayed | Claim Refund |
05.12.202516:30 | Aeromexico 7095 | Cranbrook (YXC) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202516:25 | Aeromexico 8768 | Bogota (BOG) Pereira (PEI) | Delayed | Claim Refund |
05.12.202516:25 | Aeromexico 5855 | Paris (CDG) Bordeaux (BOD) | Delayed | Claim Refund |
05.12.202516:05 | Aeromexico 7061 | Edmonton (YEG) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202515:41 | Aeromexico 4518 | Atlanta (ATL) West Palm Beach (PBI) | Delayed | Claim Refund |
05.12.202515:40 | Aeromexico 7057 | Nanaimo (YCD) Vancouver (YVR) | Cancelled | Claim Refund |
05.12.202515:40 | Aeromexico 6499 | Amsterdam (AMS) Edinburgh (EDI) | Delayed | Claim Refund |
05.12.202515:23 | Aeromexico 3566 | Greenville (GSP) Atlanta (ATL) | Delayed | Claim Refund |
05.12.202515:20 | Aeromexico 6348 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202515:17 | Aeromexico 3396 | Atlanta (ATL) Fort Wayne (FWA) | Delayed | Claim Refund |
05.12.202515:05 | Aeromexico 7163 | Kelowna (YLW) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202515:05 | Aeromexico 6599 | Amsterdam (AMS) Krakow (KRK) | Delayed | Claim Refund |
05.12.202515:00 | Aeromexico 5034 | Cancun (CUN) Detroit (DTW) | Delayed | Claim Refund |
05.12.202515:00 | Aeromexico 6965 | Madrid (MAD) Bilbao (BIO) | Delayed | Claim Refund |
05.12.202514:55 | Aeromexico 3109 | Atlanta (ATL) Detroit (DTW) | Delayed | Claim Refund |
05.12.202514:55 | Aeromexico 6834 | Madrid (MAD) Vigo (VGO) | Delayed | Claim Refund |
05.12.202514:50 | Aeromexico 3444 | Nashville (BNA) Atlanta (ATL) | Delayed | Claim Refund |
05.12.202514:45 | Aeromexico 6836 | Madrid (MAD) Arrecife (ACE) | Delayed | Claim Refund |
05.12.202514:40 | Aeromexico 7091 | Winnipeg (YWG) Vancouver (YVR) | Delayed | Claim Refund |
