Aeromexico Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the legislation that covers air passengers’ rights. In particular, this law covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 encompasses rules regarding the process of compensation, including assistance to travelers experiencing air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your specific case.

Compensation for Aeromexico Flight Cancellation

First and foremost, travelers need to know that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Aeromexico Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Snacks and beverages appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.

Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to get reimbursement. In this case, it’s important to note that the amount of compensation fully depends on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Aeromexico is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Aeromexico Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:

  1. Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
  2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to secure your compensation. You only pay us if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Flight number Route Status Compensation

08.07.202509:50

Aeromexico

7750

Tokyo (HND)

Tokyo (CTS)

Delayed

Claim Refund

08.07.202509:35

Aeromexico

7730

Tokyo (HND)

Aomori (AOJ)

Delayed

Claim Refund

08.07.202506:40

Aeromexico

5721

Dusseldorf (DUS)

Paris (CDG)

Delayed

Claim Refund

08.07.202506:04

Aeromexico

4640

Greensboro (GSO)

Detroit (DTW)

Delayed

Claim Refund

08.07.202500:50

Aeromexico

3058

Manchester (MHT)

Burlington (BTV)

Delayed

Claim Refund

08.07.202500:25

Aeromexico

3238

Los Angeles (LAX)

Detroit (DTW)

Delayed

Claim Refund

07.07.202523:45

Aeromexico

8799

Sao Paulo (GRU)

Bogota (BOG)

Delayed

Claim Refund

07.07.202523:01

Aeromexico

3108

Atlanta (ATL)

Detroit (DTW)

Delayed

Claim Refund

07.07.202522:50

Aeromexico

3606

Detroit (DTW)

Traverse City (TVC)

Delayed

Claim Refund

07.07.202522:37

Aeromexico

3752

Detroit (DTW)

Buffalo (BUF)

Delayed

Claim Refund

07.07.202521:59

Aeromexico

4217

Minneapolis (MSP)

Boise (BOI)

Delayed

Claim Refund

07.07.202521:57

Aeromexico

8790

Pereira (PEI)

Bogota (BOG)

Delayed

Claim Refund

07.07.202520:45

Aeromexico

7769

Aomori (AOJ)

Tokyo (HND)

Delayed

Claim Refund

07.07.202520:35

Aeromexico

7755

Kagoshima (KOJ)

Tokyo (HND)

Delayed

Claim Refund

07.07.202520:32

Aeromexico

3288

Atlanta (ATL)

West Palm Beach (PBI)

Delayed

Claim Refund

07.07.202520:30

Aeromexico

7735

Hiroshima (HIJ)

Tokyo (HND)

Delayed

Claim Refund

07.07.202519:59

Aeromexico

3047

Atlanta (ATL)

Boston (BOS)

Delayed

Claim Refund

07.07.202519:59

Aeromexico

3831

New York (MCO)

Boston (BOS)

Delayed

Claim Refund

07.07.202519:59

Aeromexico

3592

Buffalo (BUF)

New York (JFK)

Cancelled

Claim Refund

07.07.202519:05

Aeromexico

7737

Izumo (IZO)

Tokyo (HND)

Delayed

Claim Refund

07.07.202518:55

Aeromexico

7759

Matsuyama (MYJ)

Tokyo (HND)

Delayed

Claim Refund

07.07.202518:20

Aeromexico

7751

Shirahama (SHM)

Tokyo (HND)

Delayed

Claim Refund

07.07.202516:55

Aeromexico

6308

Amsterdam (AMS)

Bremen (BRE)

Delayed

Claim Refund

07.07.202516:15

Aeromexico

769

Launceston (LST)

King Island (KNS)

Delayed

Claim Refund

07.07.202516:00

Aeromexico

7543

Buenos Aires (AEP)

Mar Del Plata (MDQ)

Delayed

Claim Refund

07.07.202515:58

Aeromexico

4420

Atlanta (ATL)

Chicago (ECP)

Delayed

Claim Refund

07.07.202515:40

Aeromexico

4748

Seattle (SEA)

Vancouver (YVR)

Delayed

Claim Refund

07.07.202515:35

Aeromexico

5726

Paris (CDG)

Berlin (BER)

Delayed

Claim Refund

07.07.202515:20

Aeromexico

6304

Amsterdam (AMS)

Berlin (BER)

Delayed

Claim Refund

07.07.202513:45

Aeromexico

5877

Marseille (MRS)

Paris (CDG)

Cancelled

Claim Refund

07.07.202513:30

Aeromexico

7469

Buenos Aires (AEP)

Santiago (SCL)

Delayed

Claim Refund

07.07.202513:25

Aeromexico

7670

London (LHR)

Seattle (SEA)

Delayed

Claim Refund

07.07.202511:30

Aeromexico

5937

Paris (CDG)

Marseille (MRS)

Cancelled

Claim Refund

07.07.202510:40

Aeromexico

5844

Marseille (MRS)

Paris (CDG)

Delayed

Claim Refund

07.07.202510:40

Aeromexico

5847

Bordeaux (BOD)

Paris (CDG)

Delayed

Claim Refund

07.07.202510:25

Aeromexico

6287

Brussels (BRU)

Amsterdam (AMS)

Delayed

Claim Refund

07.07.202510:00

Aeromexico

3937

Detroit (DTW)

Chicago (ORD)

Delayed

Claim Refund

07.07.202509:59

Aeromexico

4939

San Diego (SAN)

Los Angeles (LAX)

Delayed

Claim Refund

07.07.202509:45

Aeromexico

6434

Stuttgart (STR)

Amsterdam (AMS)

Delayed

Claim Refund

07.07.202508:55

Aeromexico

5971

Paris (CDG)

Dusseldorf (DUS)

Delayed

Claim Refund

07.07.202508:25

Aeromexico

5989

Paris (CDG)

Marseille (MRS)

Delayed

Claim Refund

07.07.202508:15

Aeromexico

8801

Sao Paulo (GRU)

Bogota (BOG)

Delayed

Claim Refund

07.07.202507:45

Aeromexico

7516

Buenos Aires (EZE)

San Carlos DeBariloche (BRC)

Delayed

Claim Refund

07.07.202507:25

Aeromexico

3443

Chicago (ECP)

Atlanta (ATL)

Delayed

Claim Refund

07.07.202507:25

Aeromexico

7897

Tel Aviv Yafo (TLV)

Paris (CDG)

Delayed

Claim Refund

07.07.202506:30

Aeromexico

5729

Bucharest (OTP)

Paris (CDG)

Delayed

Claim Refund

07.07.202506:00

Aeromexico

6649

Stuttgart (STR)

Amsterdam (AMS)

Delayed

Claim Refund

07.07.202506:00

Aeromexico

6219

Berlin (BER)

Amsterdam (AMS)

Delayed

Claim Refund

07.07.202500:55

Aeromexico

3009

Anchorage (ANC)

Seattle (SEA)

Delayed

Claim Refund

06.07.202522:40

Aeromexico

4188

Atlanta (ATL)

Boston (BOS)

Delayed

Claim Refund

06.07.202522:01

Aeromexico

8779

Cali (CLO)

Bogota (BOG)

Delayed

Claim Refund

06.07.202521:55

Aeromexico

4242

Minneapolis (MSP)

Seattle (SEA)

Delayed

Claim Refund

06.07.202521:50

Aeromexico

3624

Detroit (DTW)

Boston (BOS)

Delayed

Claim Refund

06.07.202521:45

Aeromexico

8273

Rome (FCO)

Turin (TRN)

Delayed

Claim Refund

06.07.202521:29

Aeromexico

4076

Seattle (SEA)

Boise (BOI)

Delayed

Claim Refund

06.07.202521:25

Aeromexico

3338

Atlanta (ATL)

Seattle (SEA)

Delayed

Claim Refund

06.07.202521:22

Aeromexico

8738

Monteria (MTR)

Bogota (BOG)

Delayed

Claim Refund

06.07.202521:15

Aeromexico

4506

Detroit (DTW)

Burlington (BTV)

Delayed

Claim Refund

06.07.202520:40

Aeromexico

8796

Bogota (BOG)

San Andres Island (ADZ)

Delayed

Claim Refund

06.07.202520:27

Aeromexico

4845

Miami (MIA)

Boston (BOS)

Delayed

Claim Refund

06.07.202520:25

Aeromexico

8632

Tarapoto (TPP)

Lima (LIM)

Delayed

Claim Refund

06.07.202520:25

Aeromexico

8685

Tarapoto (TPP)

Lima (LIM)

Delayed

Claim Refund

06.07.202520:18

Aeromexico

8805

Medellin (MDE)

Bogota (BOG)

Delayed

Claim Refund

06.07.202520:05

Aeromexico

3069

Atlanta (ATL)

Boise (BOI)

Delayed

Claim Refund

06.07.202520:00

Aeromexico

8798

Bogota (BOG)

Bucaramanga (BGA)

Delayed

Claim Refund

06.07.202519:55

Aeromexico

3831

New York (MCO)

Boston (BOS)

Delayed

Claim Refund

06.07.202519:20

Aeromexico

8781

Pereira (PEI)

Bogota (BOG)

Delayed

Claim Refund

06.07.202518:57

Aeromexico

8742

San Andres Island (ADZ)

Bogota (BOG)

Delayed

Claim Refund

06.07.202518:39

Aeromexico

3878

Los Angeles (LAX)

Nashville (BNA)

Delayed

Claim Refund

06.07.202518:30

Aeromexico

8641

Lima (LIM)

Tarapoto (TPP)

Delayed

Claim Refund

06.07.202518:30

Aeromexico

8645

Lima (LIM)

Tarapoto (TPP)

Delayed

Claim Refund

06.07.202518:15

Aeromexico

315

Echuca (ECH)

Melbourne (MEB)

Delayed

Claim Refund

06.07.202517:55

Aeromexico

708

Mexico City (MEX)

Bogota (BOG)

Delayed

Claim Refund

06.07.202517:45

Aeromexico

5719

Paris (CDG)

Berlin (BER)

Delayed

Claim Refund

06.07.202517:00

Aeromexico

282

Sydney (SYD)

Tamworth (TMW)

Delayed

Claim Refund

06.07.202516:55

Aeromexico

6305

Amsterdam (AMS)

Berlin (BER)

Delayed

Claim Refund

06.07.202515:35

Aeromexico

5726

Paris (CDG)

Berlin (BER)

Delayed

Claim Refund

06.07.202513:25

Aeromexico

7670

London (LHR)

Seattle (SEA)

Delayed

Claim Refund

06.07.202511:20

Aeromexico

6188

Bordeaux (BOD)

Paris (CDG)

Delayed

Claim Refund

06.07.202510:45

Aeromexico

5899

Toulouse (TLS)

Paris (CDG)

Delayed

Claim Refund

06.07.202510:15

Aeromexico

769

Hobart (HBA)

Launceston (LST)

Delayed

Claim Refund

06.07.202510:00

Aeromexico

7728

Tokyo (HND)

Hiroshima (HIJ)

Delayed

Claim Refund

06.07.202509:45

Aeromexico

5753

Paris (CDG)

Toulouse (TLS)

Delayed

Claim Refund

06.07.202509:33

Aeromexico

4134

Seattle (SEA)

Medford (MFR)

Delayed

Claim Refund

06.07.202507:15

Aeromexico

4245

Seattle (SEA)

Cancun (CUN)

Delayed

Claim Refund

06.07.202506:30

Aeromexico

8204

Bologna (BLQ)

Rome (FCO)

Delayed

Claim Refund

06.07.202505:15

Aeromexico

3449

Boise (BOI)

Seattle (SEA)

Delayed

Claim Refund

05.07.202523:15

Aeromexico

3124

Atlanta (ATL)

Chicago (ECP)

Delayed

Claim Refund

05.07.202522:50

Aeromexico

3144

Atlanta (ATL)

Norfolk (ORF)

Delayed

Claim Refund

05.07.202522:40

Aeromexico

3873

Atlanta (ATL)

New York (RSW)

Delayed

Claim Refund

05.07.202521:50

Aeromexico

8213

Rome (FCO)

Bari (BRI)

Delayed

Claim Refund

05.07.202521:47

Aeromexico

3055

Atlanta (ATL)

Buffalo (BUF)

Delayed

Claim Refund

05.07.202521:30

Aeromexico

6310

Amsterdam (AMS)

Brussels (BRU)

Delayed

Claim Refund

05.07.202520:27

Aeromexico

4845

Miami (MIA)

Boston (BOS)

Delayed

Claim Refund

05.07.202520:05

Aeromexico

6098

Paris (CDG)

Bucharest (OTP)

Delayed

Claim Refund

05.07.202519:25

Aeromexico

6856

Paris (ORY)

Madrid (MAD)

Delayed

Claim Refund

05.07.202519:15

Aeromexico

7514

Buenos Aires (AEP)

Santiago (SCL)

Delayed

Claim Refund

05.07.202519:00

Aeromexico

712

Hobart (HBA)

Launceston (LST)

Delayed

Claim Refund

05.07.202518:37

Aeromexico

3273

Atlanta (ATL)

Tampa (TPA)

Delayed

Claim Refund

05.07.202518:30

Aeromexico

5902

Toulouse (TLS)

Paris (CDG)

Delayed

Claim Refund
Yurii Moskalenko
2297 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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