Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Volaris flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers air passengers’ rights. More precisely, this law covers diverse cases, including delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 includes rules concerning the process of compensation, including assistance to travelers affected by flight problems. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, based on your specific case.
Volaris Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. In case the airline notifies you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Volaris Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t be charged extra for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you can get reimbursement. Here, it is worth mentioning that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Volaris is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Volaris Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.12.202523:53 | Volaris 5904 | Tijuana (TIJ) Tapachula (TAP) | Delayed | Claim Refund |
07.12.202523:46 | Volaris 1010 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
07.12.202523:35 | Volaris 7751 | Los Angeles (SMF) Leon (BJX) | Delayed | Claim Refund |
07.12.202522:00 | Volaris 3065 | Morelia (MLM) Tijuana (TIJ) | Delayed | Claim Refund |
07.12.202521:27 | Volaris 3377 | San Luis Potosi (SLP) Tijuana (TIJ) | Delayed | Claim Refund |
07.12.202521:16 | Volaris 1003 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
07.12.202521:10 | Volaris 2573 | Atlanta (ATL) Chicago (ORD) | Delayed | Claim Refund |
07.12.202520:31 | Volaris 2321 | Fort Lauderdale (FLL) Chicago (ORD) | Delayed | Claim Refund |
07.12.202520:12 | Volaris 3241 | Tepic (TPQ) Tijuana (TIJ) | Delayed | Claim Refund |
07.12.202519:05 | Volaris 1008 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
07.12.202519:05 | Volaris 3046 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
07.12.202519:05 | Volaris 3046 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
07.12.202518:55 | Volaris 3324 | Tijuana (TIJ) Mexico City (TLC) | Delayed | Claim Refund |
07.12.202518:02 | Volaris 2003 | Cancun (CUN) Chicago (ORD) | Delayed | Claim Refund |
07.12.202513:59 | Volaris 4319 | Guatemala City (GUA) San Salvador (SAL) | Delayed | Claim Refund |
07.12.202513:00 | Volaris 2117 | Dallas (DFW) Tampa (TPA) | Delayed | Claim Refund |
07.12.202511:15 | Volaris 2479 | New York (MCO) Chicago (ORD) | Delayed | Claim Refund |
07.12.202507:30 | Volaris 2390 | Atlanta (ATL) Dallas (DFW) | Delayed | Claim Refund |
07.12.202506:52 | Volaris 4318 | San Salvador (SAL) Guatemala City (GUA) | Delayed | Claim Refund |
07.12.202505:45 | Volaris 4061 | Guatemala City (GUA) San Jose (SJO) | Delayed | Claim Refund |
07.12.202502:50 | Volaris 7741 | Fresno (FAT) Leon (BJX) | Delayed | Claim Refund |
06.12.202515:16 | Volaris 7305 | Puerto Vallarta (PVR) Leon (BJX) | Delayed | Claim Refund |
06.12.202513:42 | Volaris 7703 | Chicago (MDW) Leon (BJX) | Delayed | Claim Refund |
06.12.202513:18 | Volaris 3274 | Tijuana (TIJ) Uruapan (UPN) | Delayed | Claim Refund |
06.12.202513:07 | Volaris 4327 | New York (IAD) San Salvador (SAL) | Delayed | Claim Refund |
06.12.202512:09 | Volaris 4331 | Los Angeles (LAX) San Salvador (SAL) | Delayed | Claim Refund |
06.12.202511:12 | Volaris 3500 | Cancun (CUN) Leon (BJX) | Delayed | Claim Refund |
06.12.202510:39 | Volaris 2146 | Atlanta (ATL) Chicago (ORD) | Delayed | Claim Refund |
06.12.202510:35 | Volaris 900 | Mexico City (MEX) Guatemala City (GUA) | Delayed | Claim Refund |
06.12.202508:58 | Volaris 3044 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
06.12.202508:30 | Volaris 181 | Tijuana (TIJ) Mexico City (MEX) | Delayed | Claim Refund |
06.12.202508:00 | Volaris 2240 | Philadelphia (PHL) New York (MCO) | Delayed | Claim Refund |
06.12.202507:00 | Volaris 2078 | Minneapolis (MSP) Denver (DEN) | Delayed | Claim Refund |
06.12.202501:25 | Volaris 4313 | New York (IAD) San Salvador (SAL) | Delayed | Claim Refund |
05.12.202522:50 | Volaris 4309 | Los Angeles (LAX) San Salvador (SAL) | Delayed | Claim Refund |
05.12.202522:15 | Volaris 4323 | Oakland (OAK) San Salvador (SAL) | Delayed | Claim Refund |
05.12.202522:00 | Volaris 1851 | Seattle (SEA) Guadalajara (GDL) | Delayed | Claim Refund |
05.12.202519:59 | Volaris 7111 | Merida (MID) Mexico City (NLU) | Delayed | Claim Refund |
05.12.202518:50 | Volaris 1122 | Guadalajara (GDL) Culiacan (CUL) | Delayed | Claim Refund |
05.12.202518:03 | Volaris 2717 | Dallas (DFW) Covington (CVG) | Delayed | Claim Refund |
05.12.202517:26 | Volaris 3296 | Tijuana (TIJ) Mexico City (NLU) | Delayed | Claim Refund |
05.12.202514:45 | Volaris 3502 | Cancun (CUN) Leon (BJX) | Delayed | Claim Refund |
05.12.202514:40 | Volaris 7952 | Morelia (MLM) Ixtapa (ZIH) | Delayed | Claim Refund |
05.12.202514:34 | Volaris 3008 | Tijuana (TIJ) Culiacan (CUL) | Delayed | Claim Refund |
05.12.202514:07 | Volaris 7121 | San Jose Del Cabo (SJD) Mexico City (NLU) | Delayed | Claim Refund |
05.12.202513:24 | Volaris 2146 | Atlanta (ATL) Chicago (ORD) | Delayed | Claim Refund |
05.12.202513:18 | Volaris 3274 | Tijuana (TIJ) Uruapan (UPN) | Delayed | Claim Refund |
05.12.202512:35 | Volaris 4319 | Cancun (CUN) Guatemala City (GUA) | Delayed | Claim Refund |
05.12.202512:30 | Volaris 3268 | Tijuana (TIJ) Acapulco (ACA) | Delayed | Claim Refund |
05.12.202512:02 | Volaris 2120 | Las Vegas (LAS) Ontario (ONT) | Delayed | Claim Refund |
05.12.202511:46 | Volaris 3263 | Colima (CLQ) Tijuana (TIJ) | Delayed | Claim Refund |
05.12.202510:50 | Volaris 4051 | Mexico City (MEX) San Jose (SJO) | Delayed | Claim Refund |
05.12.202508:58 | Volaris 3044 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
05.12.202507:35 | Volaris 2685 | Miami (MIA) Austin (AUS) | Delayed | Claim Refund |
05.12.202506:52 | Volaris 4318 | San Salvador (SAL) Guatemala City (GUA) | Delayed | Claim Refund |
05.12.202506:15 | Volaris 3262 | Tijuana (TIJ) Colima (CLQ) | Delayed | Claim Refund |
05.12.202506:10 | Volaris 440 | Mexico City (MEX) Oaxaca (OAX) | Delayed | Claim Refund |
05.12.202506:10 | Volaris 420 | Mexico City (MEX) La Paz (LAP) | Delayed | Claim Refund |
05.12.202506:00 | Volaris 5617 | Mexico City (MEX) Monterrey (MTY) | Delayed | Claim Refund |
05.12.202501:25 | Volaris 4313 | New York (IAD) San Salvador (SAL) | Delayed | Claim Refund |
05.12.202500:40 | Volaris 1813 | Los Angeles (SMF) Guadalajara (GDL) | Cancelled | Claim Refund |
04.12.202523:15 | Volaris 1811 | Los Angeles (SMF) Guadalajara (GDL) | Cancelled | Claim Refund |
04.12.202522:50 | Volaris 4309 | Los Angeles (LAX) San Salvador (SAL) | Delayed | Claim Refund |
04.12.202521:53 | Volaris 2141 | Chicago (ORD) Phoenix (PHX) | Delayed | Claim Refund |
04.12.202521:52 | Volaris 7429 | Hermosillo (HMO) Mexicali (MXL) | Delayed | Claim Refund |
04.12.202521:04 | Volaris 1812 | Guadalajara (GDL) Los Angeles (SMF) | Delayed | Claim Refund |
04.12.202521:00 | Volaris 3215 | Zacatecas (ZCL) Tijuana (TIJ) | Delayed | Claim Refund |
04.12.202516:50 | Volaris 1341 | Tapachula (TAP) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202516:15 | Volaris 1763 | Denver (DEN) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202515:36 | Volaris 1143 | San Jose Del Cabo (SJD) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202515:20 | Volaris 7837 | Los Angeles (LAX) Zacatecas (ZCL) | Delayed | Claim Refund |
04.12.202515:14 | Volaris 1203 | La Paz (LAP) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202514:55 | Volaris 1089 | Monterrey (MTY) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202514:39 | Volaris 1311 | Puerto Vallarta (PVR) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202514:37 | Volaris 1127 | Culiacan (CUL) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202514:37 | Volaris 4321 | Chicago (IAH) San Salvador (SAL) | Delayed | Claim Refund |
04.12.202514:36 | Volaris 1715 | Los Angeles (LAX) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202514:29 | Volaris 1300 | Guadalajara (GDL) Villahermosa (VSA) | Delayed | Claim Refund |
04.12.202514:24 | Volaris 5153 | Guadalajara (GDL) Mexico City (MEX) | Delayed | Claim Refund |
04.12.202514:20 | Volaris 1142 | Guadalajara (GDL) San Jose Del Cabo (SJD) | Delayed | Claim Refund |
04.12.202513:57 | Volaris 1202 | Guadalajara (GDL) La Paz (LAP) | Delayed | Claim Refund |
04.12.202513:30 | Volaris 1005 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202513:10 | Volaris 1312 | Guadalajara (GDL) Puerto Vallarta (PVR) | Delayed | Claim Refund |
04.12.202513:07 | Volaris 4327 | New York (IAD) San Salvador (SAL) | Delayed | Claim Refund |
04.12.202512:59 | Volaris 1705 | Chicago (ORD) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202512:11 | Volaris 1145 | San Jose Del Cabo (SJD) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202512:09 | Volaris 4331 | Los Angeles (LAX) San Salvador (SAL) | Delayed | Claim Refund |
04.12.202511:42 | Volaris 5917 | La Paz (LAP) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202511:34 | Volaris 1007 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202511:29 | Volaris 1714 | Guadalajara (GDL) Los Angeles (LAX) | Delayed | Claim Refund |
04.12.202511:16 | Volaris 1222 | Guadalajara (GDL) Chihuahua (CUU) | Delayed | Claim Refund |
04.12.202511:14 | Volaris 2502 | Dallas (DFW) Nashville (BNA) | Delayed | Claim Refund |
04.12.202511:10 | Volaris 1713 | Los Angeles (LAX) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202511:02 | Volaris 2081 | Denver (DEN) Omaha (OMA) | Delayed | Claim Refund |
04.12.202510:58 | Volaris 1144 | Guadalajara (GDL) San Jose Del Cabo (SJD) | Delayed | Claim Refund |
04.12.202510:48 | Volaris 1731 | Chicago (IAH) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202509:35 | Volaris 3181 | Hermosillo (HMO) Tijuana (TIJ) | Delayed | Claim Refund |
04.12.202509:34 | Volaris 1883 | Phoenix (PHX) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202508:51 | Volaris 1163 | Ciudad Juarez (CJS) Guadalajara (GDL) | Delayed | Claim Refund |
04.12.202508:26 | Volaris 1181 | Hermosillo (HMO) Guadalajara (GDL) | Delayed | Claim Refund |
