Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on FlyOne flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the legislation that deals with the rights of air passengers. More precisely, this regulation covers different situations, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains rules concerning the compensation process, including assistance to travelers who suffered from issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum ranges, depending on your specific case.
FlyOne Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. In case the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
FlyOne Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out regulations on compensation and assistance for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, FlyOne isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim FlyOne Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.12.202509:40 | Fly One 322 | Moscow (VKO) Yerevan (EVN) | Delayed | Claim Refund |
07.12.202514:20 | Fly One 5232 | Bologna (BLQ) Chisinau (RMO) | Delayed | Claim Refund |
07.12.202512:00 | Fly One 5231 | Chisinau (RMO) Bologna (BLQ) | Delayed | Claim Refund |
06.12.202513:20 | Fly One 6344 | Sharm el-Sheikh (SSH) Chisinau (RMO) | Delayed | Claim Refund |
06.12.202511:50 | Fly One 5616 | Munich (MUC) Chisinau (RMO) | Delayed | Claim Refund |
06.12.202510:20 | Fly One 6342 | Sharm el-Sheikh (SSH) Chisinau (RMO) | Delayed | Claim Refund |
06.12.202509:45 | Fly One 5814 | Alicante (ALC) Chisinau (RMO) | Delayed | Claim Refund |
05.12.202514:20 | Fly One 5232 | Bologna (BLQ) Chisinau (RMO) | Delayed | Claim Refund |
05.12.202509:40 | Fly One 322 | Moscow (VKO) Yerevan (EVN) | Delayed | Claim Refund |
05.12.202507:30 | Fly One 6342 | Sharm el-Sheikh (SSH) Chisinau (RMO) | Delayed | Claim Refund |
04.12.202512:00 | Fly One 825 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
04.12.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
03.12.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
03.12.202508:00 | Fly One 6342 | Sharm el-Sheikh (SSH) Chisinau (RMO) | Delayed | Claim Refund |
03.12.202500:10 | Fly One 534 | Chisinau (RMO) Yerevan (EVN) | Delayed | Claim Refund |
02.12.202523:20 | Fly One 5712 | Dublin (DUB) Chisinau (RMO) | Delayed | Claim Refund |
02.12.202520:30 | Fly One 5618 | London (LTN) Chisinau (RMO) | Delayed | Claim Refund |
01.12.202516:25 | Fly One 841 | Da Nang (DAD) Phnom Penh (SAI) | Delayed | Claim Refund |
01.12.202513:20 | Fly One 6344 | Sharm el-Sheikh (SSH) Chisinau (RMO) | Delayed | Claim Refund |
01.12.202509:10 | Fly One 1316 | Moscow (DME) Yerevan (EVN) | Delayed | Claim Refund |
01.12.202506:10 | Fly One 477 | Yerevan (EVN) Ekaterinburg (SVX) | Delayed | Claim Refund |
30.11.202523:20 | Fly One 5712 | Dublin (DUB) Chisinau (RMO) | Delayed | Claim Refund |
30.11.202520:00 | Fly One 5509 | Chisinau (RMO) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
30.11.202518:30 | Fly One 5836 | Brussels (BRU) Chisinau (RMO) | Delayed | Claim Refund |
30.11.202500:10 | Fly One 534 | Chisinau (RMO) Yerevan (EVN) | Delayed | Claim Refund |
29.11.202523:20 | Fly One 5712 | Dublin (DUB) Chisinau (RMO) | Delayed | Claim Refund |
29.11.202523:00 | Fly One 5812 | Lisbon (LIS) Chisinau (RMO) | Delayed | Claim Refund |
29.11.202519:20 | Fly One 5234 | Verona (VRN) Chisinau (RMO) | Delayed | Claim Refund |
29.11.202519:00 | Fly One 5548 | London (STN) Chisinau (RMO) | Delayed | Claim Refund |
29.11.202500:40 | Fly One 5512 | Bacau (BCM) Chisinau (RMO) | Delayed | Claim Refund |
28.11.202512:00 | Fly One 825 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
28.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
27.11.202521:30 | Fly One 5510 | Tel Aviv Yafo (TLV) Chisinau (RMO) | Delayed | Claim Refund |
27.11.202518:10 | Fly One 5234 | Verona (VRN) Chisinau (RMO) | Delayed | Claim Refund |
27.11.202517:10 | Fly One 5836 | Brussels (BRU) Chisinau (RMO) | Delayed | Claim Refund |
27.11.202512:00 | Fly One 825 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
27.11.202510:00 | Fly One 808 | Phnom Penh (SAI) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
27.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
26.11.202523:00 | Fly One 5812 | Lisbon (LIS) Chisinau (RMO) | Delayed | Claim Refund |
26.11.202512:00 | Fly One 825 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
26.11.202510:00 | Fly One 808 | Phnom Penh (SAI) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
26.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
25.11.202523:20 | Fly One 5712 | Dublin (DUB) Chisinau (RMO) | Delayed | Claim Refund |
25.11.202518:20 | Fly One 5326 | Istanbul (IST) Chisinau (RMO) | Delayed | Claim Refund |
25.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
24.11.202518:10 | Fly One 5296 | Rome (MXP) Chisinau (RMO) | Delayed | Claim Refund |
24.11.202516:25 | Fly One 841 | Da Nang (DAD) Phnom Penh (SAI) | Delayed | Claim Refund |
24.11.202512:00 | Fly One 825 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
24.11.202510:40 | Fly One 5326 | Istanbul (IST) Chisinau (RMO) | Delayed | Claim Refund |
24.11.202505:10 | Fly One 5582 | Tbilisi (TBS) Chisinau (RMO) | Delayed | Claim Refund |
23.11.202515:40 | Fly One 5612 | Berlin (BER) Chisinau (RMO) | Delayed | Claim Refund |
23.11.202512:00 | Fly One 5231 | Chisinau (RMO) Bologna (BLQ) | Delayed | Claim Refund |
13.11.202510:00 | Fly One 808 | Phnom Penh (SAI) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
13.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
13.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
12.11.202520:30 | Fly One 5548 | London (STN) Chisinau (RMO) | Delayed | Claim Refund |
12.11.202520:30 | Fly One 5548 | London (STN) Chisinau (RMO) | Delayed | Claim Refund |
12.11.202516:25 | Fly One 841 | Da Nang (DAD) Phnom Penh (SAI) | Delayed | Claim Refund |
12.11.202514:30 | Fly One 5296 | Rome (MXP) Chisinau (RMO) | Delayed | Claim Refund |
12.11.202513:20 | Fly One 6344 | Sharm el-Sheikh (SSH) Chisinau (RMO) | Delayed | Claim Refund |
12.11.202511:50 | Fly One 5616 | Munich (MUC) Chisinau (RMO) | Delayed | Claim Refund |
12.11.202510:30 | Fly One 5814 | Alicante (ALC) Chisinau (RMO) | Delayed | Claim Refund |
11.11.202517:40 | Fly One 316 | Moscow (DME) Yerevan (EVN) | Delayed | Claim Refund |
11.11.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
11.11.202508:20 | Fly One 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
10.11.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
09.11.202518:40 | Fly One 7809 | Bucharest (OTP) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
08.11.202521:00 | Fly One 323 | Yerevan (EVN) Moscow (VKO) | Delayed | Claim Refund |
08.11.202519:40 | Fly One 8712 | Hurghada (HRG) Bucharest (OTP) | Delayed | Claim Refund |
08.11.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
08.11.202506:00 | Fly One 8711 | Bucharest (OTP) Hurghada (HRG) | Delayed | Claim Refund |
07.11.202521:00 | Fly One 323 | Yerevan (EVN) Moscow (VKO) | Delayed | Claim Refund |
07.11.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
06.11.202522:50 | Fly One 873 | Yerevan (EVN) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
06.11.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
02.11.202515:00 | Fly One 5509 | Chisinau (RMO) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
01.11.202519:20 | Fly One 5234 | Verona (VRN) Chisinau (RMO) | Delayed | Claim Refund |
01.11.202519:00 | Fly One 5548 | London (STN) Chisinau (RMO) | Delayed | Claim Refund |
01.11.202516:25 | Fly One 841 | Da Nang (DAD) Phnom Penh (SAI) | Delayed | Claim Refund |
01.11.202516:25 | Fly One 841 | Da Nang (DAD) Phnom Penh (SAI) | Delayed | Claim Refund |
01.11.202510:40 | Fly One 5326 | Istanbul (IST) Chisinau (RMO) | Delayed | Claim Refund |
01.11.202510:30 | Fly One 5814 | Alicante (ALC) Chisinau (RMO) | Delayed | Claim Refund |
30.10.202519:25 | Fly One 5326 | Istanbul (IST) Chisinau (RMO) | Delayed | Claim Refund |
30.10.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
30.10.202507:40 | Fly One 151 | Yerevan (EVN) Tivat (TIV) | Delayed | Claim Refund |
29.10.202514:40 | Fly One 315 | Yerevan (EVN) Moscow (DME) | Delayed | Claim Refund |
29.10.202508:00 | Fly One 7461 | Yerevan (EVN) Sharm el-Sheikh (SSH) | Delayed | Claim Refund |
29.10.202503:05 | Fly One 7131 | Vilnius (VNO) Sharm el-Sheikh (SSH) | Delayed | Claim Refund |
28.10.202523:20 | Fly One 5712 | Dublin (DUB) Chisinau (RMO) | Delayed | Claim Refund |
28.10.202520:20 | Fly One 5711 | Chisinau (RMO) Dublin (DUB) | Delayed | Claim Refund |
26.10.202516:50 | Fly One 5607 | Chisinau (RMO) Bremen (BRE) | Delayed | Claim Refund |
25.10.202520:20 | Fly One 711 | Chisinau (RMO) Dublin (DUB) | Delayed | Claim Refund |
25.10.202515:30 | Fly One 738 | Amsterdam (AMS) Chisinau (RMO) | Delayed | Claim Refund |
