Peach Aviation Compensation for Flight Delays and Cancellations

Yurii Semikopenko
08.08.2024

Passengers of Peach Aviation who have faced a flight cancellation or delay have a legal right to compensation. According to EU Regulation 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you need to take to receive the compensation you deserve from the airline.

Peach Aviation Flight Delay or Cancellation Compensation

Before claiming the Peach Aviation compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.

Peach Aviation Compensation for Flight Delay

According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you reach your destination airport.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Remember you might not be compensated for every flight delay. Peach Aviation isn’t required to compensate passengers when extraordinary circumstances they cannot control happen. This includes severe weather conditions, airport issues, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault.

Peach Aviation Compensation for Flight Cancellation

EU 261 states that airlines have to notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you could qualify for compensation of between €250 and €600 per passenger, according to the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the length of the delay, according to the table below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Peach Aviation doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are Peach Aviation Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

However, Peach Aviation is not a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Peach Aviation

If your travel plans have been affected by a flight cancellation or delay with Peach Aviation, it’s crucial to be aware that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will strive to obtain your rightful compensation. You only incur a fee if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Peach Aviation goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions happen, Peach Aviation is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Peach Aviation offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Peach Aviation provides hotel accommodation. This also covers transportation to and from the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When Peach Aviation cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This option is essential for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances efficiently.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, Peach Aviation will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Peach Aviation shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Peach Aviation shall help in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

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