Passengers of Sky Airline who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to get the compensation you have a right to from the airline.
Sky Airline Flight Delay or Cancellation Compensation
Before claiming the Sky Airline compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Sky Airline Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Sky Airline is not obliged to compensate passengers when extraordinary circumstances outside their control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will generally not be compensated as it is not the airline’s fault.
Sky Airline Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines must inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Sky Airline isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Sky Airline Flights Covered By EU 261/2004?
EU 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Sky Airline isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Sky Airline
If your travel plans have been affected by a flight delay or cancellation with Sky Airline, it’s important to know that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to secure your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Sky Airline goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Sky Airline is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Sky Airline offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Sky Airline arranges hotel accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Sky Airline cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This flexibility is essential for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Sky Airline will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Sky Airline shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Sky Airline shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
06.05.202518:16 | Sky Airline 2151 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
05.05.202517:41 | Sky Airline 124 | Valdivia (ZAL) Santiago (SCL) | delayed | Refunds |
05.05.202515:25 | Sky Airline 123 | Santiago (SCL) Valdivia (ZAL) | delayed | Refunds |
05.05.202515:07 | Sky Airline 142 | Temuco (ZCO) Santiago (SCL) | delayed | Refunds |
05.05.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
05.05.202512:55 | Sky Airline 141 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
05.05.202512:09 | Sky Airline 451 | La Serena (LSC) Santiago (SCL) | delayed | Refunds |
05.05.202511:50 | Sky Airline 503 | Santiago (SCL) (EZE) | delayed | Refunds |
05.05.202511:41 | Sky Airline 280 | Santiago (SCL) Antofagasta (ANF) | delayed | Refunds |
05.05.202509:52 | Sky Airline 321 | Iquique (IQQ) Santiago (SCL) | delayed | Refunds |
05.05.202509:35 | Sky Airline 221 | Copiapo (CPO) Santiago (SCL) | delayed | Refunds |
04.05.202513:44 | Sky Airline 209 | La Serena (LSC) Santiago (SCL) | delayed | Refunds |
04.05.202512:01 | Sky Airline 208 | Santiago (SCL) La Serena (LSC) | delayed | Refunds |
04.05.202508:13 | Sky Airline 401 | Santiago (SCL) Puerto Montt (PMC) | delayed | Refunds |
01.05.202514:35 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
30.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
30.04.202504:30 | Sky Airline 300 | Santiago (SCL) Arica (ARI) | delayed | Refunds |
29.04.202519:20 | Sky Airline 5426 | Lima (LIM) Pucallpa (PCL) | delayed | Refunds |
29.04.202509:40 | Sky Airline 5262 | Lima (LIM) Trujillo (TRU) | delayed | Refunds |
28.04.202523:20 | Sky Airline 631 | Florianopolis (FLN) Santiago (SCL) | delayed | Refunds |
28.04.202521:27 | Sky Airline 2087 | Santiago (SCL) Puerto Montt (PMC) | delayed | Refunds |
28.04.202521:27 | Sky Airline 339 | Iquique (IQQ) Santiago (SCL) | delayed | Refunds |
28.04.202520:10 | Sky Airline 5288 | Lima (LIM) Trujillo (TRU) | delayed | Refunds |
28.04.202519:08 | Sky Airline 263 | Calama (CJC) Santiago (SCL) | delayed | Refunds |
28.04.202518:11 | Sky Airline 295 | Antofagasta (ANF) Santiago (SCL) | delayed | Refunds |
28.04.202516:40 | Sky Airline 5428 | Lima (LIM) Pucallpa (PCL) | delayed | Refunds |
28.04.202515:07 | Sky Airline 142 | Temuco (ZCO) Santiago (SCL) | delayed | Refunds |
28.04.202512:55 | Sky Airline 7408 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
26.04.202517:43 | Sky Airline 457 | Antofagasta (ANF) La Serena (LSC) | delayed | Refunds |
26.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
26.04.202508:52 | Sky Airline 460 | Santiago (SCL) La Serena (LSC) | delayed | Refunds |
25.04.202516:44 | Sky Airline 126 | Valdivia (ZAL) Santiago (SCL) | delayed | Refunds |
25.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
25.04.202514:18 | Sky Airline 125 | Santiago (SCL) Valdivia (ZAL) | delayed | Refunds |
25.04.202512:40 | Sky Airline 106 | Osorno (ZOS) Santiago (SCL) | delayed | Refunds |
25.04.202510:20 | Sky Airline 105 | Santiago (SCL) Osorno (ZOS) | delayed | Refunds |
23.04.202520:31 | Sky Airline 150 | Temuco (ZCO) Santiago (SCL) | delayed | Refunds |
23.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
23.04.202507:16 | Sky Airline 260 | Santiago (SCL) Calama (CJC) | delayed | Refunds |
23.04.202506:55 | Sky Airline 644 | Santiago (SCL) Montevideo (MVD) | delayed | Refunds |
23.04.202506:35 | Sky Airline 243 | Calama (CJC) Santiago (SCL) | delayed | Refunds |
23.04.202506:15 | Sky Airline 444 | Concepcion (CCP) Santiago (SCL) | delayed | Refunds |
23.04.202505:05 | Sky Airline 632 | Santiago (SCL) Florianopolis (FLN) | delayed | Refunds |
23.04.202504:00 | Sky Airline 320 | Santiago (SCL) Iquique (IQQ) | delayed | Refunds |
23.04.202500:28 | Sky Airline 7259 | Calama (CJC) Santiago (SCL) | delayed | Refunds |
22.04.202520:57 | Sky Airline 277 | Antofagasta (ANF) Santiago (SCL) | delayed | Refunds |
22.04.202513:25 | Sky Airline 101 | Santiago (SCL) Osorno (ZOS) | delayed | Refunds |
21.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
19.04.202510:28 | Sky Airline 141 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
18.04.202509:27 | Sky Airline 141 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
16.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
15.04.202515:00 | Sky Airline 105 | Santiago (SCL) Osorno (ZOS) | delayed | Refunds |
15.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
12.04.202518:44 | Sky Airline 2416 | Santiago (SCL) Copiapo (CPO) | delayed | Refunds |
12.04.202518:02 | Sky Airline 146 | Temuco (ZCO) Santiago (SCL) | delayed | Refunds |
12.04.202516:00 | Sky Airline 147 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
12.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
11.04.202516:40 | Sky Airline 126 | Valdivia (ZAL) Santiago (SCL) | delayed | Refunds |
11.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
11.04.202514:19 | Sky Airline 125 | Santiago (SCL) Valdivia (ZAL) | delayed | Refunds |
11.04.202512:41 | Sky Airline 106 | Osorno (ZOS) Santiago (SCL) | delayed | Refunds |
11.04.202510:20 | Sky Airline 105 | Santiago (SCL) Osorno (ZOS) | delayed | Refunds |
10.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
09.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
08.04.202513:25 | Sky Airline 105 | Santiago (SCL) Osorno (ZOS) | delayed | Refunds |
07.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
05.04.202516:32 | Sky Airline 434 | Balmaceda (BBA) Puerto Montt (PMC) | delayed | Refunds |
05.04.202514:35 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
04.04.202514:35 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
03.04.202514:20 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
02.04.202514:35 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
01.04.202514:35 | Sky Airline 5226 | Lima (LIM) Piura (PIU) | delayed | Refunds |
30.03.202508:09 | Sky Airline 141 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
29.03.202514:30 | Sky Airline 5209 | Lima (LIM) Ayacucho (AYP) | delayed | Refunds |
29.03.202506:25 | Sky Airline 5440 | Lima (LIM) Jauja (JAU) | cancelled | Refunds |
28.03.202520:40 | Sky Airline 148 | Temuco (ZCO) Santiago (SCL) | delayed | Refunds |
28.03.202518:41 | Sky Airline 147 | Santiago (SCL) Temuco (ZCO) | delayed | Refunds |
28.03.202506:25 | Sky Airline 5440 | Lima (LIM) Jauja (JAU) | cancelled | Refunds |
