Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that deals with the rights of air passengers. Specifically, this legislation covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations regarding the compensation process, including assistance to people affected by air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.
Compensation for WestJet Flight Cancellation
First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for WestJet Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, WestJet is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim WestJet Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
30.06.202509:00 | WestJet 5306 | Zurich (BSL) Montreal (YUL) | Delayed | Claim Refund |
30.06.202508:45 | WestJet 7548 | Detroit (DTW) Birmingham (BHM) | Delayed | Claim Refund |
30.06.202506:30 | WestJet 5262 | Porto (OPO) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202506:05 | WestJet 6179 | Mexico City (MEX) Leon (BJX) | Delayed | Claim Refund |
30.06.202506:05 | WestJet 6636 | Greensboro (GSO) Detroit (DTW) | Delayed | Claim Refund |
30.06.202506:00 | WestJet 7495 | Newark (EWR) Detroit (DTW) | Delayed | Claim Refund |
30.06.202506:00 | WestJet 5170 | Dublin (DUB) Paris (CDG) | Delayed | Claim Refund |
30.06.202505:35 | WestJet 7270 | Lansing (LAN) Detroit (DTW) | Delayed | Claim Refund |
29.06.202523:10 | WestJet 6038 | Hanoi (HAN) Seoul (ICN) | Delayed | Claim Refund |
29.06.202523:05 | WestJet 6856 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
29.06.202522:10 | WestJet 34 | Toronto (YYZ) Dublin (DUB) | Delayed | Claim Refund |
29.06.202521:35 | WestJet 5474 | Atlanta (ATL) Grand Rapids (GRR) | Delayed | Claim Refund |
29.06.202520:50 | WestJet 6223 | Mexico City (MEX) Hermosillo (HMO) | Delayed | Claim Refund |
29.06.202520:20 | WestJet 5554 | New York (LGA) Greensboro (GSO) | Delayed | Claim Refund |
29.06.202520:15 | WestJet 8208 | Minneapolis (MSP) Milwaukee (MKE) | Delayed | Claim Refund |
29.06.202520:05 | WestJet 6005 | Brisbane (BNE) Los Angeles (LAX) | Delayed | Claim Refund |
29.06.202520:00 | WestJet 5434 | Detroit (DTW) Grand Rapids (GRR) | Delayed | Claim Refund |
29.06.202520:00 | WestJet 7828 | Detroit (DTW) Grand Rapids (GRR) | Delayed | Claim Refund |
29.06.202519:59 | WestJet 8097 | Nashville (BNA) New York (LGA) | Delayed | Claim Refund |
29.06.202519:58 | WestJet 5487 | New York (LGA) Milwaukee (MKE) | Delayed | Claim Refund |
29.06.202519:50 | WestJet 8224 | Greensboro (GSO) Charlotte (CLT) | Delayed | Claim Refund |
29.06.202519:40 | WestJet 8153 | Denver (DEN) Seattle (SEA) | Delayed | Claim Refund |
29.06.202519:39 | WestJet 7081 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
29.06.202519:35 | WestJet 1554 | Calgary (YYC) Seattle (SEA) | Delayed | Claim Refund |
29.06.202519:20 | WestJet 5140 | Paris (CDG) Helsinki (HEL) | Delayed | Claim Refund |
29.06.202518:56 | WestJet 7508 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
29.06.202518:45 | WestJet 6037 | Seoul (ICN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202518:42 | WestJet 5592 | Salt Lake City (SLC) Detroit (DTW) | Delayed | Claim Refund |
29.06.202518:41 | WestJet 8293 | Minneapolis (MSP) New York (RSW) | Delayed | Claim Refund |
29.06.202518:15 | WestJet 6918 | Atlanta (ATL) Greensboro (GSO) | Delayed | Claim Refund |
29.06.202518:15 | WestJet 7932 | Minneapolis (MSP) Grand Rapids (GRR) | Delayed | Claim Refund |
29.06.202518:15 | WestJet 5307 | Montreal (YUL) Zurich (BSL) | Delayed | Claim Refund |
29.06.202517:49 | WestJet 6480 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
29.06.202517:48 | WestJet 8536 | Seattle (SEA) Vancouver (YVR) | Delayed | Claim Refund |
29.06.202517:30 | WestJet 7756 | Milwaukee (MKE) Minneapolis (MSP) | Delayed | Claim Refund |
29.06.202517:30 | WestJet 5120 | Paris (CDG) Birmingham (BHX) | Delayed | Claim Refund |
29.06.202517:30 | WestJet 6438 | Nashville (BNA) Atlanta (ATL) | Delayed | Claim Refund |
29.06.202517:23 | WestJet 6897 | Atlanta (ATL) Birmingham (BHM) | Delayed | Claim Refund |
29.06.202517:20 | WestJet 6219 | Mexico City (MEX) Hermosillo (HMO) | Delayed | Claim Refund |
29.06.202517:10 | WestJet 6287 | Mexico City (MEX) Manzanillo (ZLO) | Delayed | Claim Refund |
29.06.202516:45 | WestJet 6677 | Atlanta (ATL) Melbourne (MLB) | Delayed | Claim Refund |
29.06.202516:36 | WestJet 7669 | Atlanta (ATL) Chicago (DAL) | Cancelled | Claim Refund |
29.06.202516:35 | WestJet 5126 | Paris (CDG) Bordeaux (BOD) | Delayed | Claim Refund |
29.06.202516:31 | WestJet 5465 | Atlanta (ATL) Memphis (MEM) | Delayed | Claim Refund |
29.06.202516:15 | WestJet 7705 | Tallahassee (TLH) Tampa (TPA) | Delayed | Claim Refund |
29.06.202516:15 | WestJet 6794 | New York (RSW) Tampa (TPA) | Delayed | Claim Refund |
29.06.202516:00 | WestJet 5230 | Amsterdam (AMS) Cork (ORK) | Delayed | Claim Refund |
29.06.202515:59 | WestJet 6870 | Detroit (DTW) Birmingham (BHM) | Delayed | Claim Refund |
29.06.202515:50 | WestJet 7579 | Detroit (DTW) Elmira (ELM) | Delayed | Claim Refund |
29.06.202515:46 | WestJet 6972 | Atlanta (ATL) Greenville (GSP) | Delayed | Claim Refund |
29.06.202515:41 | WestJet 7403 | New York (LGA) New York (RSW) | Delayed | Claim Refund |
29.06.202515:40 | WestJet 8615 | New York (LGA) Tampa (TPA) | Delayed | Claim Refund |
29.06.202515:30 | WestJet 5013 | Paris (CDG) Bordeaux (BOD) | Delayed | Claim Refund |
29.06.202515:20 | WestJet 5458 | Atlanta (ATL) Tallahassee (TLH) | Cancelled | Claim Refund |
29.06.202515:20 | WestJet 6932 | Atlanta (ATL) Tampa (TPA) | Delayed | Claim Refund |
29.06.202515:15 | WestJet 8206 | Atlanta (ATL) Memphis (MEM) | Delayed | Claim Refund |
29.06.202515:15 | WestJet 5942 | Frankfurt (FRA) Toronto (YYZ) | Delayed | Claim Refund |
29.06.202515:05 | WestJet 5875 | Paris (CDG) Toulouse (TLS) | Delayed | Claim Refund |
29.06.202514:55 | WestJet 7088 | Atlanta (ATL) Greensboro (GSO) | Delayed | Claim Refund |
29.06.202514:40 | WestJet 5212 | Amsterdam (AMS) Bordeaux (BOD) | Delayed | Claim Refund |
29.06.202514:30 | WestJet 5238 | Amsterdam (AMS) Toulouse (TLS) | Delayed | Claim Refund |
29.06.202514:20 | WestJet 6982 | Detroit (DTW) Tampa (TPA) | Delayed | Claim Refund |
29.06.202514:05 | WestJet 6246 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
29.06.202513:55 | WestJet 6148 | Mexico City (MEX) Tuxtla Gutierrez (TGZ) | Delayed | Claim Refund |
29.06.202513:55 | WestJet 6107 | Mexico City (MEX) Montreal (YUL) | Delayed | Claim Refund |
29.06.202513:55 | WestJet 6148 | Mexico City (MEX) Tuxtla Gutierrez (TGZ) | Delayed | Claim Refund |
29.06.202513:30 | WestJet 5000 | Paris (CDG) Hanover (HAJ) | Delayed | Claim Refund |
29.06.202513:30 | WestJet 6168 | Acapulco (ACA) Mexico City (MEX) | Delayed | Claim Refund |
29.06.202513:28 | WestJet 6874 | Atlanta (ATL) Chicago (GTR) | Delayed | Claim Refund |
29.06.202513:10 | WestJet 3243 | Brandon (YBR) Calgary (YYC) | Delayed | Claim Refund |
29.06.202513:02 | WestJet 5757 | Ciudad Juarez (CJS) Mexico City (MEX) | Delayed | Claim Refund |
29.06.202512:40 | WestJet 5880 | Paris (CDG) Zurich (ZRH) | Delayed | Claim Refund |
29.06.202511:35 | WestJet 6169 | Mexico City (MEX) Acapulco (ACA) | Delayed | Claim Refund |
29.06.202511:10 | WestJet 7705 | New York (LGA) Tampa (TPA) | Delayed | Claim Refund |
29.06.202511:05 | WestJet 8040 | Atlanta (ATL) Memphis (MEM) | Delayed | Claim Refund |
29.06.202511:05 | WestJet 6967 | Atlanta (ATL) Tallahassee (TLH) | Delayed | Claim Refund |
29.06.202510:59 | WestJet 8079 | Memphis (MEM) Atlanta (ATL) | Cancelled | Claim Refund |
29.06.202510:55 | WestJet 8705 | New York (RSW) Atlanta (ATL) | Delayed | Claim Refund |
29.06.202510:36 | WestJet 7865 | Minneapolis (MSP) (DCA) | Delayed | Claim Refund |
29.06.202510:15 | WestJet 6627 | Minneapolis (MSP) Tampa (TPA) | Delayed | Claim Refund |
29.06.202510:10 | WestJet 6812 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
29.06.202510:00 | WestJet 7230 | Detroit (DTW) (DCA) | Delayed | Claim Refund |
29.06.202509:44 | WestJet 7698 | Salt Lake City (SLC) Nashville (BNA) | Delayed | Claim Refund |
29.06.202509:42 | WestJet 7310 | Atlanta (ATL) Memphis (MEM) | Cancelled | Claim Refund |
29.06.202509:30 | WestJet 6073 | Seoul (ICN) Bangkok (BKK) | Delayed | Claim Refund |
29.06.202509:25 | WestJet 7970 | Minneapolis (MSP) Memphis (MEM) | Delayed | Claim Refund |
29.06.202509:20 | WestJet 6136 | Mexico City (MEX) Monterrey (MTY) | Delayed | Claim Refund |
29.06.202509:10 | WestJet 8543 | Minneapolis (MSP) Duluth (DLH) | Delayed | Claim Refund |
29.06.202509:10 | WestJet 8084 | Minneapolis (MSP) Chicago (XNA) | Delayed | Claim Refund |
29.06.202509:00 | WestJet 6181 | Mexico City (MEX) Leon (BJX) | Delayed | Claim Refund |
29.06.202508:30 | WestJet 6763 | Atlanta (ATL) Nashville (BNA) | Delayed | Claim Refund |
29.06.202508:15 | WestJet 6110 | Vancouver (YVR) Mexico City (MEX) | Delayed | Claim Refund |
29.06.202508:10 | WestJet 7444 | Atlanta (ATL) New York (RSW) | Delayed | Claim Refund |
29.06.202507:30 | WestJet 5478 | Nashville (BNA) Salt Lake City (SLC) | Cancelled | Claim Refund |
29.06.202507:15 | WestJet 6994 | New York (BQK) Atlanta (ATL) | Cancelled | Claim Refund |
29.06.202507:05 | WestJet 6658 | Tampa (TPA) Minneapolis (MSP) | Cancelled | Claim Refund |
29.06.202506:25 | WestJet 7994 | San Antonio (SAT) Minneapolis (MSP) | Delayed | Claim Refund |
29.06.202506:20 | WestJet 5106 | Bologna (BLQ) Paris (CDG) | Cancelled | Claim Refund |
29.06.202505:25 | WestJet 8015 | Detroit (DTW) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202523:05 | WestJet 7124 | Atlanta (ATL) Greensboro (GSO) | Delayed | Claim Refund |
