Royal Jordanian Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the legislation that covers the rights of air passengers. More precisely, this legislation covers diverse cases, including rebooking, delays, flight cancellations, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 includes regulations concerning the compensation process, including assistance to travelers who suffered from air travel disruptions. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, based on your specific case.

Compensation for Royal Jordanian Flight Cancellation

First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline informs you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Royal Jordanian Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or another flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See essential details on compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out common rules on compensation and assistance to passengers in cases of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:

• Snacks and drinks appropriate to the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is important to understand upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, it’s important to note that the amount of compensation is entirely based on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Royal Jordanian is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Royal Jordanian Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:

1. Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will strive to get you your compensation. You are only charged if we win your case.

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