Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Rex Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers the rights of air passengers. Specifically, this regulation covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules regarding the compensation process, including aid to people who suffered from air travel disruptions. Specifically, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, according to your circumstances.
Rex Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Rex Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out common rules on compensation and assistance to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this service.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Rex Airlines isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Rex Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.01.202608:20 | Rex Regional Express 4356 | (ADL) (PLO) | Delayed | Claim Refund |
07.01.202616:00 | Rex Regional Express 2268 | (MJK) (CVQ) | Delayed | Claim Refund |
07.01.202614:45 | Rex Regional Express 3937 | (MEL) (KNS) | Delayed | Claim Refund |
07.01.202612:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
07.01.202612:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
07.01.202608:00 | Rex Regional Express 5631 | (BNE) (WTB) | Delayed | Claim Refund |
06.01.202617:05 | Rex Regional Express 2268 | (CVQ) (PER) | Delayed | Claim Refund |
06.01.202615:55 | Rex Regional Express 5459 | (BUC) (DMD) | Delayed | Claim Refund |
06.01.202614:45 | Rex Regional Express 3937 | (MEL) (KNS) | Delayed | Claim Refund |
06.01.202613:45 | Rex Regional Express 5459 | (NTN) (ONG) | Delayed | Claim Refund |
06.01.202612:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
06.01.202608:00 | Rex Regional Express 5661 | (ISA) (BQL) | Delayed | Claim Refund |
06.01.202606:30 | Rex Regional Express 6454 | (GFF) (SYD) | Delayed | Claim Refund |
05.01.202617:00 | Rex Regional Express 3685 | (MQL) (MEL) | Delayed | Claim Refund |
05.01.202615:10 | Rex Regional Express 3682 | (MEL) (MQL) | Delayed | Claim Refund |
05.01.202610:40 | Rex Regional Express 4486 | (ADL) (CPD) | Delayed | Claim Refund |
04.01.202618:45 | Rex Regional Express 6438 | (SYD) (CFS) | Delayed | Claim Refund |
04.01.202617:10 | Rex Regional Express 6833 | (DBO) (SYD) | Delayed | Claim Refund |
04.01.202616:35 | Rex Regional Express 6469 | (GFF) (SYD) | Delayed | Claim Refund |
04.01.202615:40 | Rex Regional Express 6373 | (PQQ) (SYD) | Delayed | Claim Refund |
03.01.202612:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
02.01.202619:35 | Rex Regional Express 5745 | (WTB) (BNE) | Delayed | Claim Refund |
02.01.202617:20 | Rex Regional Express 4846 | (ADL) (BHQ) | Delayed | Claim Refund |
02.01.202616:40 | Rex Regional Express 5453 | (DMD) (ISA) | Delayed | Claim Refund |
02.01.202616:25 | Rex Regional Express 5738 | (BNE) (RMA) | Delayed | Claim Refund |
02.01.202616:05 | Rex Regional Express 6869 | (BHQ) (DBO) | Delayed | Claim Refund |
02.01.202616:00 | Rex Regional Express 9921 | (CNS) (ISA) | Delayed | Claim Refund |
02.01.202615:50 | Rex Regional Express 6469 | (NRA) (GFF) | Delayed | Claim Refund |
02.01.202615:40 | Rex Regional Express 5453 | (ONG) (DMD) | Delayed | Claim Refund |
02.01.202614:05 | Rex Regional Express 6469 | (SYD) (NRA) | Delayed | Claim Refund |
02.01.202612:30 | Rex Regional Express 5453 | (CNS) (NTN) | Delayed | Claim Refund |
02.01.202611:05 | Rex Regional Express 5722 | (BNE) (RMA) | Delayed | Claim Refund |
02.01.202608:00 | Rex Regional Express 5661 | (ISA) (BQL) | Delayed | Claim Refund |
01.01.202617:25 | Rex Regional Express 2132 | (ALH) (PER) | Delayed | Claim Refund |
01.01.202615:55 | Rex Regional Express 5459 | (BUC) (DMD) | Delayed | Claim Refund |
01.01.202614:45 | Rex Regional Express 3937 | (MEL) (KNS) | Delayed | Claim Refund |
31.12.202516:30 | Rex Regional Express 5632 | (WTB) (BNE) | Delayed | Claim Refund |
31.12.202515:45 | Rex Regional Express 6133 | (MIM) (MYA) | Delayed | Claim Refund |
31.12.202514:10 | Rex Regional Express 6372 | (SYD) (PQQ) | Delayed | Claim Refund |
31.12.202512:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
31.12.202511:55 | Rex Regional Express 5454 | (ISA) (DMD) | Delayed | Claim Refund |
31.12.202509:30 | Rex Regional Express 5363 | (CNS) (ISA) | Delayed | Claim Refund |
30.12.202517:05 | Rex Regional Express 2268 | (CVQ) (PER) | Delayed | Claim Refund |
30.12.202512:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
30.12.202511:45 | Rex Regional Express 5459 | (CNS) (NTN) | Delayed | Claim Refund |
29.12.202516:25 | Rex Regional Express 9988 | (BNE) (LRE) | Delayed | Claim Refund |
29.12.202513:35 | Rex Regional Express 2268 | (PER) (MJK) | Delayed | Claim Refund |
29.12.202512:20 | Rex Regional Express 3767 | (MEL) (MGB) | Delayed | Claim Refund |
29.12.202511:05 | Rex Regional Express 5722 | (BNE) (RMA) | Delayed | Claim Refund |
28.12.202514:15 | Rex Regional Express 3881 | (MEL) (KNS) | Delayed | Claim Refund |
28.12.202513:35 | Rex Regional Express 4825 | (BHQ) (ADL) | Delayed | Claim Refund |
28.12.202512:35 | Rex Regional Express 6174 | (SYD) (OAG) | Delayed | Claim Refund |
28.12.202511:10 | Rex Regional Express 6528 | (SYD) (PKE) | Delayed | Claim Refund |
27.12.202516:40 | Rex Regional Express 3477 | (MIM) (MEL) | Delayed | Claim Refund |
27.12.202516:10 | Rex Regional Express 6776 | (ABX) (SYD) | Delayed | Claim Refund |
27.12.202515:00 | Rex Regional Express 3476 | (MEL) (MIM) | Delayed | Claim Refund |
27.12.202513:50 | Rex Regional Express 2126 | (ALH) (PER) | Delayed | Claim Refund |
27.12.202513:45 | Rex Regional Express 6177 | (OAG) (SYD) | Delayed | Claim Refund |
27.12.202512:35 | Rex Regional Express 6174 | (SYD) (OAG) | Delayed | Claim Refund |
27.12.202512:10 | Rex Regional Express 2125 | (PER) (ALH) | Delayed | Claim Refund |
27.12.202510:40 | Rex Regional Express 5719 | (RMA) (BNE) | Delayed | Claim Refund |
27.12.202510:25 | Rex Regional Express 6857 | (BHQ) (SYD) | Delayed | Claim Refund |
27.12.202508:55 | Rex Regional Express 5718 | (BNE) (RMA) | Delayed | Claim Refund |
27.12.202507:45 | Rex Regional Express 6854 | (SYD) (BHQ) | Delayed | Claim Refund |
26.12.202518:20 | Rex Regional Express 5382 | (ISA) (CNS) | Delayed | Claim Refund |
26.12.202516:25 | Rex Regional Express 5738 | (BNE) (RMA) | Delayed | Claim Refund |
26.12.202516:00 | Rex Regional Express 2268 | (MJK) (CVQ) | Delayed | Claim Refund |
26.12.202516:00 | Rex Regional Express 2268 | (MJK) (CVQ) | Delayed | Claim Refund |
26.12.202515:45 | Rex Regional Express 6133 | (MIM) (MYA) | Delayed | Claim Refund |
26.12.202514:30 | Rex Regional Express 5453 | (NTN) (ONG) | Delayed | Claim Refund |
26.12.202514:15 | Rex Regional Express 6133 | (SYD) (MIM) | Delayed | Claim Refund |
26.12.202513:35 | Rex Regional Express 2268 | (PER) (MJK) | Delayed | Claim Refund |
24.12.202517:15 | Rex Regional Express 3937 | (BWT) (MEL) | Delayed | Claim Refund |
24.12.202516:15 | Rex Regional Express 2376 | (EPR) (PER) | Delayed | Claim Refund |
24.12.202516:00 | Rex Regional Express 3937 | (KNS) (BWT) | Delayed | Claim Refund |
24.12.202514:45 | Rex Regional Express 3937 | (MEL) (KNS) | Delayed | Claim Refund |
24.12.202514:15 | Rex Regional Express 2375 | (PER) (EPR) | Delayed | Claim Refund |
24.12.202510:35 | Rex Regional Express 6117 | (MIM) (MYA) | Delayed | Claim Refund |
23.12.202514:40 | Rex Regional Express 5661 | (CTL) (WTB) | Delayed | Claim Refund |
