Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that covers the rights of air passengers. In particular, this law covers diverse cases, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations regarding the compensation process, including assistance to travelers experiencing air travel disruptions. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your circumstances.
Compensation for Alliance Airlines Flight Cancellation
First and foremost, travelers need to know that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Alliance Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Alliance Airlines is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Alliance Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
05.07.202519:15 | Alliance Airlines 1990 | Sydney (SYD) Townsville (TSV) | Delayed | Claim Refund |
05.07.202518:40 | Alliance Airlines 1887 | Cairns (CNS) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202515:30 | Alliance Airlines 1886 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
05.07.202514:25 | Alliance Airlines 1883 | Cairns (CNS) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202512:55 | Alliance Airlines 1799 | Mackay (MKY) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202512:25 | Alliance Airlines 1970 | Albury (ABX) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202511:55 | Alliance Airlines 1988 | Melbourne (MEL) Townsville (TSV) | Delayed | Claim Refund |
05.07.202511:20 | Alliance Airlines 1105 | Newcastle (NTL) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202511:15 | Alliance Airlines 1882 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
05.07.202510:55 | Alliance Airlines 1239 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
05.07.202510:50 | Alliance Airlines 1238 | Rockhampton (ROK) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202509:45 | Alliance Airlines 1933 | Brisbane (BNE) Adelaide (ADL) | Delayed | Claim Refund |
05.07.202509:15 | Alliance Airlines 1102 | Brisbane (BNE) Newcastle (NTL) | Delayed | Claim Refund |
05.07.202508:55 | Alliance Airlines 1235 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
05.07.202508:55 | Alliance Airlines 1862 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
05.07.202507:05 | Alliance Airlines 1101 | Newcastle (NTL) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202520:15 | Alliance Airlines 1991 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
04.07.202519:15 | Alliance Airlines 1990 | Sydney (SYD) Townsville (TSV) | Delayed | Claim Refund |
04.07.202517:30 | Alliance Airlines 1867 | Townsville (TSV) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202514:45 | Alliance Airlines 1866 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
04.07.202514:25 | Alliance Airlines 375 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
04.07.202512:55 | Alliance Airlines 1243 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
04.07.202511:30 | Alliance Airlines 4804 | Granites (GTS) Darwin (DRW) | Delayed | Claim Refund |
04.07.202508:55 | Alliance Airlines 1235 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
04.07.202507:30 | Alliance Airlines 200 | Perth (PER) Newman (ZNE) | Delayed | Claim Refund |
03.07.202518:05 | Alliance Airlines 1868 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
03.07.202517:25 | Alliance Airlines 382 | Townsville (TSV) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202517:10 | Alliance Airlines 6077 | (CJF) Perth (PER) | Delayed | Claim Refund |
03.07.202514:10 | Alliance Airlines 878 | Perth (PER) Telfer (TEF) | Delayed | Claim Refund |
03.07.202512:50 | Alliance Airlines 1240 | Rockhampton (ROK) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202511:55 | Alliance Airlines 1988 | Melbourne (MEL) Townsville (TSV) | Delayed | Claim Refund |
03.07.202511:35 | Alliance Airlines 609 | Brisbane (BNE) Mackay (MKY) | Delayed | Claim Refund |
03.07.202511:20 | Alliance Airlines 1105 | Newcastle (NTL) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202511:05 | Alliance Airlines 1905 | Brisbane (BNE) Canberra (CBR) | Delayed | Claim Refund |
03.07.202510:55 | Alliance Airlines 1239 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
03.07.202510:50 | Alliance Airlines 1238 | Rockhampton (ROK) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202510:25 | Alliance Airlines 1802 | Brisbane (BNE) Mackay (MKY) | Delayed | Claim Refund |
03.07.202509:35 | Alliance Airlines 4824 | Granites (GTS) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202509:15 | Alliance Airlines 1102 | Brisbane (BNE) Newcastle (NTL) | Delayed | Claim Refund |
03.07.202509:15 | Alliance Airlines 1211 | Canberra (CBR) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202509:15 | Alliance Airlines 4822 | Granites (GTS) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202509:05 | Alliance Airlines 8861 | (TQP) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202509:00 | Alliance Airlines 640 | Townsville (TSV) Cloncurry (CNJ) | Delayed | Claim Refund |
03.07.202508:55 | Alliance Airlines 1235 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
03.07.202508:50 | Alliance Airlines 367 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
03.07.202508:50 | Alliance Airlines 884 | (TQP) Townsville (TSV) | Delayed | Claim Refund |
03.07.202508:30 | Alliance Airlines 1871 | Rockhampton (ROK) Brisbane (BNE) | Delayed | Claim Refund |
03.07.202506:35 | Alliance Airlines 1206 | Brisbane (BNE) Canberra (CBR) | Delayed | Claim Refund |
03.07.202506:05 | Alliance Airlines 1880 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
03.07.202506:00 | Alliance Airlines 1860 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
02.07.202520:15 | Alliance Airlines 1991 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
02.07.202519:40 | Alliance Airlines 1887 | Cairns (CNS) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202519:35 | Alliance Airlines 1807 | Mackay (MKY) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202519:10 | Alliance Airlines 1405 | Adelaide (ADL) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202518:15 | Alliance Airlines 1250 | Rockhampton (ROK) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202517:25 | Alliance Airlines 1947 | Emerald (EMD) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202516:40 | Alliance Airlines 6081 | Bussellton (BQB) Perth (PER) | Delayed | Claim Refund |
02.07.202516:30 | Alliance Airlines 1886 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
02.07.202515:30 | Alliance Airlines 1107 | Newcastle (NTL) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202514:20 | Alliance Airlines 1899 | Hamilton Island (HTI) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202514:10 | Alliance Airlines 1856 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
02.07.202514:05 | Alliance Airlines 610 | Mackay (MKY) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202513:40 | Alliance Airlines 1855 | Cairns (CNS) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202513:35 | Alliance Airlines 1910 | Canberra (CBR) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202512:50 | Alliance Airlines 8623 | Moomba (MOO) Adelaide (ADL) | Delayed | Claim Refund |
02.07.202512:05 | Alliance Airlines 8621 | (BBL) Moomba (MOO) | Delayed | Claim Refund |
02.07.202511:40 | Alliance Airlines 1863 | Townsville (TSV) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202511:35 | Alliance Airlines 609 | Brisbane (BNE) Mackay (MKY) | Delayed | Claim Refund |
02.07.202511:30 | Alliance Airlines 1217 | Canberra (CBR) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202511:20 | Alliance Airlines 1105 | Newcastle (NTL) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202511:05 | Alliance Airlines 1905 | Brisbane (BNE) Canberra (CBR) | Delayed | Claim Refund |
02.07.202509:15 | Alliance Airlines 1102 | Brisbane (BNE) Newcastle (NTL) | Delayed | Claim Refund |
02.07.202509:15 | Alliance Airlines 4731 | Cloncurry (CNJ) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202509:15 | Alliance Airlines 1211 | Canberra (CBR) Brisbane (BNE) | Delayed | Claim Refund |
02.07.202508:30 | Alliance Airlines 8606 | Brisbane (BNE) (BBL) | Delayed | Claim Refund |
02.07.202508:25 | Alliance Airlines 4721 | Townsville (TSV) Cloncurry (CNJ) | Delayed | Claim Refund |
02.07.202506:50 | Alliance Airlines 9821 | Cairns (CNS) Townsville (TSV) | Delayed | Claim Refund |
02.07.202506:05 | Alliance Airlines 1880 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
02.07.202506:05 | Alliance Airlines 4730 | Brisbane (BNE) Cloncurry (CNJ) | Delayed | Claim Refund |
01.07.202519:20 | Alliance Airlines 1949 | Emerald (EMD) Brisbane (BNE) | Delayed | Claim Refund |
01.07.202517:20 | Alliance Airlines 6045 | (BYP) Perth (PER) | Delayed | Claim Refund |
01.07.202517:05 | Alliance Airlines 1948 | Brisbane (BNE) Emerald (EMD) | Delayed | Claim Refund |
01.07.202516:00 | Alliance Airlines 1026 | Alice Springs (ASP) Brisbane (BNE) | Delayed | Claim Refund |
01.07.202515:30 | Alliance Airlines 1107 | Newcastle (NTL) Brisbane (BNE) | Delayed | Claim Refund |
01.07.202514:55 | Alliance Airlines 1945 | Emerald (EMD) Brisbane (BNE) | Delayed | Claim Refund |
01.07.202514:25 | Alliance Airlines 375 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
01.07.202512:55 | Alliance Airlines 1243 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
01.07.202510:20 | Alliance Airlines 1900 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
01.07.202509:35 | Alliance Airlines 4824 | Granites (GTS) Brisbane (BNE) | Delayed | Claim Refund |
01.07.202509:20 | Alliance Airlines 5940 | Brisbane (BNE) Groote Eylandt (GTE) | Delayed | Claim Refund |
01.07.202509:15 | Alliance Airlines 4822 | Granites (GTS) Brisbane (BNE) | Delayed | Claim Refund |
01.07.202508:55 | Alliance Airlines 1235 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
01.07.202508:50 | Alliance Airlines 367 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
01.07.202507:30 | Alliance Airlines 6040 | Perth (PER) (BYP) | Delayed | Claim Refund |
01.07.202506:15 | Alliance Airlines 4730 | Brisbane (BNE) Cloncurry (CNJ) | Delayed | Claim Refund |
01.07.202506:10 | Alliance Airlines 6042 | Perth (PER) Bussellton (BQB) | Delayed | Claim Refund |
01.07.202505:50 | Alliance Airlines 4823 | Brisbane (BNE) Granites (GTS) | Delayed | Claim Refund |
01.07.202505:40 | Alliance Airlines 8502 | Brisbane (BNE) Moranbah (MOV) | Delayed | Claim Refund |
01.07.202505:30 | Alliance Airlines 4821 | Brisbane (BNE) Granites (GTS) | Delayed | Claim Refund |
01.07.202505:05 | Alliance Airlines 1892 | Brisbane (BNE) Mount Isa (ISA) | Delayed | Claim Refund |
