Qantas Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. Under EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the law that deals with the rights of air passengers. More precisely, this legislation covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with fairness and care. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 encompasses regulations regarding the process of compensation, including assistance to travelers who suffered from issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, depending on your circumstances.

Compensation for Qantas Flight Cancellation

First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Qantas Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Snacks and drinks appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.

In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can get reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Qantas is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Qantas Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:

  1. Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Flight number Route Status Compensation

05.07.202521:20

Qantas

5907

Townsville (TSV)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202520:40

Qantas

5634

Melbourne (AVV)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202520:30

Qantas

52

Singapore (SIN)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202520:00

Qantas

8914

Bangalore (BLR)

Nagpur (NAG)

Delayed

Claim Refund

05.07.202519:45

Qantas

5504

Singapore (SIN)

Denpasar (DPS)

Delayed

Claim Refund

05.07.202519:35

Qantas

8396

Ahmedabad (AMD)

Bangalore (BLR)

Delayed

Claim Refund

05.07.202519:15

Qantas

8683

Bangalore (BLR)

Goa (GOI)

Delayed

Claim Refund

05.07.202519:10

Qantas

5713

Melbourne (MEL)

Hobart (HBA)

Delayed

Claim Refund

05.07.202518:55

Qantas

3508

Toulouse (TLS)

London (LHR)

Delayed

Claim Refund

05.07.202518:45

Qantas

8444

Bangalore (BLR)

Coimbatore (CJB)

Delayed

Claim Refund

05.07.202518:45

Qantas

8887

Jaipur (JAI)

Bangalore (BLR)

Delayed

Claim Refund

05.07.202518:45

Qantas

5906

Brisbane (BNE)

Townsville (TSV)

Delayed

Claim Refund

05.07.202518:30

Qantas

5243

Bangalore (BLR)

Chennai (MAA)

Delayed

Claim Refund

05.07.202518:30

Qantas

8779

New Delhi (DEL)

Hyderabad (HYD)

Delayed

Claim Refund

05.07.202518:15

Qantas

5361

New Delhi (DEL)

Pune (PNQ)

Delayed

Claim Refund

05.07.202518:10

Qantas

544

Sydney (SYD)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202518:00

Qantas

5307

New Delhi (DEL)

Kolkata (CCU)

Delayed

Claim Refund

05.07.202518:00

Qantas

5300

Mumbai (BOM)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202517:45

Qantas

8451

Auckland (AKL)

Queenstown (ZQN)

Delayed

Claim Refund

05.07.202517:25

Qantas

5132

Broome (BME)

Singapore (SIN)

Delayed

Claim Refund

05.07.202517:15

Qantas

8881

Chandigarh (IXC)

Bangalore (BLR)

Delayed

Claim Refund

05.07.202517:05

Qantas

5395

New Delhi (DEL)

Jaipur (JAI)

Delayed

Claim Refund

05.07.202516:50

Qantas

5049

Bangalore (BLR)

Mumbai (BOM)

Delayed

Claim Refund

05.07.202516:40

Qantas

5362

Pune (PNQ)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202516:40

Qantas

8394

Ahmedabad (AMD)

Bangalore (BLR)

Delayed

Claim Refund

05.07.202516:40

Qantas

626

Melbourne (MEL)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202516:05

Qantas

8501

Auckland (AKL)

New Plymouth (NPL)

Delayed

Claim Refund

05.07.202516:05

Qantas

532

Sydney (SYD)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202516:00

Qantas

5286

Mumbai (BOM)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202516:00

Qantas

8525

Auckland (AKL)

Kerikeri (KKE)

Delayed

Claim Refund

05.07.202515:45

Qantas

8888

Bangalore (BLR)

Jaipur (JAI)

Delayed

Claim Refund

05.07.202515:45

Qantas

5239

Bangalore (BLR)

Chennai (MAA)

Delayed

Claim Refund

05.07.202515:45

Qantas

5328

Ahmedabad (AMD)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202515:40

Qantas

8745

Denpasar (DPS)

Taipei (TPE)

Delayed

Claim Refund

05.07.202515:35

Qantas

8094

Bologna (BLQ)

Dubai (DXB)

Delayed

Claim Refund

05.07.202515:35

Qantas

8684

Bangalore (BLR)

Goa (GOI)

Delayed

Claim Refund

05.07.202515:20

Qantas

8365

Bangalore (BLR)

Kochi (COK)

Delayed

Claim Refund

05.07.202515:15

Qantas

8778

Hyderabad (HYD)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202515:15

Qantas

3507

London (LHR)

Toulouse (TLS)

Delayed

Claim Refund

05.07.202515:15

Qantas

4208

Bangalore (BLR)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202515:00

Qantas

528

Sydney (SYD)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202515:00

Qantas

5304

Mumbai (BOM)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202515:00

Qantas

5519

Sydney (SYD)

Queenstown (ZQN)

Delayed

Claim Refund

05.07.202514:55

Qantas

5704

Hobart (HBA)

Melbourne (MEL)

Delayed

Claim Refund

05.07.202514:40

Qantas

8743

Jakarta (CGK)

Taipei (TPE)

Delayed

Claim Refund

05.07.202514:30

Qantas

8681

Goa (GOI)

Bangalore (BLR)

Delayed

Claim Refund

05.07.202514:20

Qantas

8310

George (GRJ)

Johannesburg (JNB)

Delayed

Claim Refund

05.07.202514:15

Qantas

627

Brisbane (BNE)

Melbourne (MEL)

Delayed

Claim Refund

05.07.202514:10

Qantas

8666

Gove (GOV)

Darwin (DRW)

Delayed

Claim Refund

05.07.202514:00

Qantas

5055

Bangalore (BLR)

Mumbai (BOM)

Delayed

Claim Refund

05.07.202513:55

Qantas

5345

New Delhi (DEL)

Pune (PNQ)

Delayed

Claim Refund

05.07.202513:50

Qantas

529

Brisbane (BNE)

Sydney (SYD)

Delayed

Claim Refund

05.07.202513:35

Qantas

841

Darwin (DRW)

Sydney (SYD)

Delayed

Claim Refund

05.07.202513:25

Qantas

5464

Melbourne (MEL)

Ballina (BNK)

Delayed

Claim Refund

05.07.202513:20

Qantas

623

Brisbane (BNE)

Melbourne (MEL)

Delayed

Claim Refund

05.07.202512:55

Qantas

825

Darwin (DRW)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202512:15

Qantas

525

Brisbane (BNE)

Sydney (SYD)

Delayed

Claim Refund

05.07.202512:05

Qantas

520

Sydney (SYD)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202511:40

Qantas

3445

Bangkok (BKK)

Koh Samui (USM)

Delayed

Claim Refund

05.07.202511:40

Qantas

516

Sydney (SYD)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202511:35

Qantas

3873

Brisbane (BNE)

Nadi (NAN)

Delayed

Claim Refund

05.07.202511:30

Qantas

5058

Mumbai (BOM)

Bangalore (BLR)

Delayed

Claim Refund

05.07.202511:20

Qantas

619

Brisbane (BNE)

Melbourne (MEL)

Delayed

Claim Refund

05.07.202511:00

Qantas

5386

Indore (IDR)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202511:00

Qantas

514

Sydney (SYD)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202510:35

Qantas

8434

Dubai (DXB)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202510:20

Qantas

165

Brisbane (BNE)

Koror (ROR)

Delayed

Claim Refund

05.07.202510:20

Qantas

612

Melbourne (MEL)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202510:15

Qantas

8547

Dunedin (DUD)

Christchurch (CHC)

Delayed

Claim Refund

05.07.202510:10

Qantas

5011

Brisbane (BNE)

Guangzhou (CAN)

Delayed

Claim Refund

05.07.202509:55

Qantas

3480

Bangkok (BKK)

Chiang Mai (CNX)

Delayed

Claim Refund

05.07.202509:55

Qantas

2377

Hervey Bay (HVB)

Brisbane (BNE)

Cancelled

Claim Refund

05.07.202509:55

Qantas

5754

Launceston (LST)

Brisbane (BNE)

Delayed

Claim Refund

05.07.202509:50

Qantas

3747

Seattle (SEA)

Victoria (YYJ)

Delayed

Claim Refund

05.07.202509:15

Qantas

513

Brisbane (BNE)

Sydney (SYD)

Delayed

Claim Refund

05.07.202509:10

Qantas

8746

Taipei (TPE)

Denpasar (DPS)

Delayed

Claim Refund

05.07.202508:50

Qantas

8592

Wellington (WLG)

Dunedin (DUD)

Delayed

Claim Refund

05.07.202508:40

Qantas

2376

Brisbane (BNE)

Hervey Bay (HVB)

Cancelled

Claim Refund

05.07.202508:35

Qantas

935

Brisbane (BNE)

Perth (PER)

Delayed

Claim Refund

05.07.202508:25

Qantas

840

Sydney (SYD)

Darwin (DRW)

Delayed

Claim Refund

05.07.202508:20

Qantas

5103

Bangalore (BLR)

Kolkata (CCU)

Delayed

Claim Refund

05.07.202508:20

Qantas

824

Brisbane (BNE)

Darwin (DRW)

Delayed

Claim Refund

05.07.202508:05

Qantas

5270

Mumbai (BOM)

New Delhi (DEL)

Delayed

Claim Refund

05.07.202508:05

Qantas

3452

Bangkok (BKK)

Phuket (HKT)

Delayed

Claim Refund

05.07.202507:45

Qantas

4197

Bangkok (BKK)

Colombo (CMB)

Delayed

Claim Refund

05.07.202507:40

Qantas

6026

Brisbane (BNE)

Sydney (SYD)

Delayed

Claim Refund

05.07.202507:10

Qantas

5757

Brisbane (BNE)

Hobart (HBA)

Delayed

Claim Refund

05.07.202506:45

Qantas

5912

Sydney (SYD)

Townsville (TSV)

Delayed

Claim Refund

05.07.202506:45

Qantas

8515

Rotorua (ROT)

Auckland (AKL)

Cancelled

Claim Refund

05.07.202506:40

Qantas

5753

Brisbane (BNE)

Launceston (LST)

Delayed

Claim Refund

05.07.202506:25

Qantas

8571

Dunedin (DUD)

Wellington (WLG)

Delayed

Claim Refund

05.07.202506:10

Qantas

5904

Brisbane (BNE)

Townsville (TSV)

Delayed

Claim Refund

05.07.202506:00

Qantas

2309

Canberra (CBR)

Brisbane (BNE)

Cancelled

Claim Refund

05.07.202506:00

Qantas

5908

Brisbane (BNE)

Cairns (CNS)

Delayed

Claim Refund

05.07.202506:00

Qantas

933

Brisbane (BNE)

Perth (PER)

Delayed

Claim Refund

05.07.202503:05

Qantas

8354

Dubai (DXB)

Singapore (SIN)

Delayed

Claim Refund

05.07.202502:20

Qantas

8823

Dubai (DXB)

Dammam (DMM)

Delayed

Claim Refund

05.07.202502:15

Qantas

5221

Singapore (SIN)

Manila (MNL)

Delayed

Claim Refund

05.07.202502:00

Qantas

8741

Singapore (SIN)

Taipei (TPE)

Delayed

Claim Refund

05.07.202501:15

Qantas

5302

Mumbai (BOM)

New Delhi (DEL)

Delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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