Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Azerbaijan Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that covers air passengers’ rights. In particular, this regulation covers diverse cases, including rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with fairness and care. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules concerning the compensation process, including aid to people who suffered from issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, depending on your circumstances.
Azerbaijan Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. In case the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Azerbaijan Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Azerbaijan Airlines isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Azerbaijan Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will strive to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202601:45 | AZAL Azerbaijan Airlines 8050 | (NQZ) (GYD) | Delayed | Claim Refund |
06.01.202601:45 | AZAL Azerbaijan Airlines 8050 | (NQZ) (GYD) | Delayed | Claim Refund |
05.01.202618:55 | AZAL Azerbaijan Airlines 6835 | (BKK) (DOH) | Delayed | Claim Refund |
05.01.202611:30 | AZAL Azerbaijan Airlines 253 | (GYD) (NAJ) | Delayed | Claim Refund |
05.01.202611:30 | AZAL Azerbaijan Airlines 6277 | (GUW) (GYD) | Delayed | Claim Refund |
05.01.202610:45 | AZAL Azerbaijan Airlines 36 | (MXP) (GYD) | Delayed | Claim Refund |
05.01.202609:30 | AZAL Azerbaijan Airlines 109 | (GYD) (PRG) | Delayed | Claim Refund |
05.01.202609:10 | AZAL Azerbaijan Airlines 6353 | (DOH) (GYD) | Delayed | Claim Refund |
05.01.202609:05 | AZAL Azerbaijan Airlines 2251 | (GYD) (NAJ) | Delayed | Claim Refund |
05.01.202608:35 | AZAL Azerbaijan Airlines 6332 | (IST) (GYD) | Delayed | Claim Refund |
05.01.202604:25 | AZAL Azerbaijan Airlines 58 | (DEL) (GYD) | Delayed | Claim Refund |
05.01.202601:45 | AZAL Azerbaijan Airlines 8050 | (NQZ) (GYD) | Delayed | Claim Refund |
04.01.202608:00 | AZAL Azerbaijan Airlines 115 | (GYD) (DXB) | Delayed | Claim Refund |
03.01.202622:55 | AZAL Azerbaijan Airlines 529 | (GYD) (SKD) | Delayed | Claim Refund |
03.01.202622:05 | AZAL Azerbaijan Airlines 6352 | (GYD) (DOH) | Delayed | Claim Refund |
03.01.202621:40 | AZAL Azerbaijan Airlines 8203 | (GYD) (RUH) | Delayed | Claim Refund |
03.01.202621:35 | AZAL Azerbaijan Airlines 531 | (GYD) (TAS) | Delayed | Claim Refund |
03.01.202621:35 | AZAL Azerbaijan Airlines 143 | (GYD) (ISB) | Delayed | Claim Refund |
03.01.202621:30 | AZAL Azerbaijan Airlines 57 | (GYD) (DEL) | Delayed | Claim Refund |
03.01.202621:30 | AZAL Azerbaijan Airlines 809 | (GYD) (VKO) | Delayed | Claim Refund |
03.01.202621:25 | AZAL Azerbaijan Airlines 2157 | (GYD) (NAJ) | Delayed | Claim Refund |
03.01.202621:25 | AZAL Azerbaijan Airlines 331 | (GYD) (TLV) | Delayed | Claim Refund |
03.01.202621:20 | AZAL Azerbaijan Airlines 8017 | (GYD) (IKA) | Delayed | Claim Refund |
03.01.202619:25 | AZAL Azerbaijan Airlines 5012 | (BGW) (GYD) | Delayed | Claim Refund |
03.01.202619:00 | AZAL Azerbaijan Airlines 298 | (NAJ) (GYD) | Delayed | Claim Refund |
03.01.202617:45 | AZAL Azerbaijan Airlines 6341 | (GYD) (IST) | Delayed | Claim Refund |
03.01.202617:00 | AZAL Azerbaijan Airlines 297 | (GYD) (NAJ) | Delayed | Claim Refund |
03.01.202616:55 | AZAL Azerbaijan Airlines 2253 | (GYD) (NAJ) | Delayed | Claim Refund |
03.01.202613:35 | AZAL Azerbaijan Airlines 1092 | (JED) (GYD) | Delayed | Claim Refund |
03.01.202612:50 | AZAL Azerbaijan Airlines 6340 | (IST) (GYD) | Delayed | Claim Refund |
03.01.202612:15 | AZAL Azerbaijan Airlines 110 | (PRG) (GYD) | Delayed | Claim Refund |
03.01.202610:45 | AZAL Azerbaijan Airlines 46 | (BCN) (GYD) | Delayed | Claim Refund |
03.01.202601:45 | AZAL Azerbaijan Airlines 8050 | (NQZ) (GYD) | Delayed | Claim Refund |
31.12.202507:25 | AZAL Azerbaijan Airlines 107 | (GYD) (LGW) | Delayed | Claim Refund |
31.12.202507:10 | AZAL Azerbaijan Airlines 55 | (GYD) (SSH) | Delayed | Claim Refund |
29.12.202518:30 | AZAL Azerbaijan Airlines 8003 | (GYD) (ESB) | Delayed | Claim Refund |
28.12.202517:50 | AZAL Azerbaijan Airlines 6612 | (FRA) (GYD) | Delayed | Claim Refund |
28.12.202507:30 | AZAL Azerbaijan Airlines 63 | (GYD) (BER) | Delayed | Claim Refund |
27.12.202519:25 | AZAL Azerbaijan Airlines 5012 | (BGW) (GYD) | Delayed | Claim Refund |
26.12.202511:30 | AZAL Azerbaijan Airlines 8047 | (GYD) (TZX) | Delayed | Claim Refund |
25.12.202519:20 | AZAL Azerbaijan Airlines 6274 | (VIE) (RIX) | Delayed | Claim Refund |
25.12.202514:20 | AZAL Azerbaijan Airlines 6482 | (PRG) (RIX) | Delayed | Claim Refund |
23.12.202512:45 | AZAL Azerbaijan Airlines 6885 | (IST) (VIE) | Delayed | Claim Refund |
23.12.202512:00 | AZAL Azerbaijan Airlines 72 | (VIE) (GYD) | Delayed | Claim Refund |
23.12.202509:05 | AZAL Azerbaijan Airlines 6272 | (VIE) (RIX) | Delayed | Claim Refund |
23.12.202507:25 | AZAL Azerbaijan Airlines 6271 | (RIX) (VIE) | Delayed | Claim Refund |
08.12.202508:05 | AZAL Azerbaijan Airlines 807 | (GYD) (VKO) | Delayed | Claim Refund |
07.12.202515:30 | AZAL Azerbaijan Airlines 265 | (GYD) (NAJ) | Delayed | Claim Refund |
07.12.202515:30 | AZAL Azerbaijan Airlines 265 | (GYD) (NAJ) | Delayed | Claim Refund |
07.12.202514:10 | AZAL Azerbaijan Airlines 12 | (DXB) (GYD) | Delayed | Claim Refund |
07.12.202514:10 | AZAL Azerbaijan Airlines 12 | (DXB) (GYD) | Delayed | Claim Refund |
07.12.202513:20 | AZAL Azerbaijan Airlines 76 | (IST) (GYD) | Delayed | Claim Refund |
07.12.202513:20 | AZAL Azerbaijan Airlines 76 | (IST) (GYD) | Delayed | Claim Refund |
07.12.202512:50 | AZAL Azerbaijan Airlines 6340 | (IST) (GYD) | Delayed | Claim Refund |
07.12.202512:50 | AZAL Azerbaijan Airlines 6340 | (IST) (GYD) | Delayed | Claim Refund |
07.12.202512:20 | AZAL Azerbaijan Airlines 253 | (GYD) (NAJ) | Delayed | Claim Refund |
07.12.202512:20 | AZAL Azerbaijan Airlines 253 | (GYD) (NAJ) | Delayed | Claim Refund |
07.12.202511:55 | AZAL Azerbaijan Airlines 704 | (RMO) (GYD) | Delayed | Claim Refund |
07.12.202511:55 | AZAL Azerbaijan Airlines 704 | (RMO) (GYD) | Delayed | Claim Refund |
07.12.202511:40 | AZAL Azerbaijan Airlines 8224 | (TBS) (GYD) | Delayed | Claim Refund |
07.12.202511:40 | AZAL Azerbaijan Airlines 8224 | (TBS) (GYD) | Delayed | Claim Refund |
07.12.202511:00 | AZAL Azerbaijan Airlines 263 | (GYD) (NAJ) | Delayed | Claim Refund |
07.12.202511:00 | AZAL Azerbaijan Airlines 263 | (GYD) (NAJ) | Delayed | Claim Refund |
07.12.202510:45 | AZAL Azerbaijan Airlines 46 | (BCN) (GYD) | Delayed | Claim Refund |
07.12.202510:45 | AZAL Azerbaijan Airlines 46 | (BCN) (GYD) | Delayed | Claim Refund |
07.12.202510:00 | AZAL Azerbaijan Airlines 56 | (SSH) (GYD) | Delayed | Claim Refund |
07.12.202510:00 | AZAL Azerbaijan Airlines 56 | (SSH) (GYD) | Delayed | Claim Refund |
07.12.202509:35 | AZAL Azerbaijan Airlines 181 | (GYD) (DME) | Delayed | Claim Refund |
07.12.202509:10 | AZAL Azerbaijan Airlines 252 | (NAJ) (GYD) | Delayed | Claim Refund |
07.12.202509:10 | AZAL Azerbaijan Airlines 6353 | (DOH) (GYD) | Delayed | Claim Refund |
07.12.202509:10 | AZAL Azerbaijan Airlines 252 | (NAJ) (GYD) | Delayed | Claim Refund |
07.12.202509:10 | AZAL Azerbaijan Airlines 6353 | (DOH) (GYD) | Delayed | Claim Refund |
07.12.202508:35 | AZAL Azerbaijan Airlines 6332 | (IST) (GYD) | Delayed | Claim Refund |
07.12.202508:35 | AZAL Azerbaijan Airlines 6332 | (IST) (GYD) | Delayed | Claim Refund |
07.12.202501:40 | AZAL Azerbaijan Airlines 6834 | (DOH) (BKK) | Delayed | Claim Refund |
06.12.202509:25 | AZAL Azerbaijan Airlines 703 | (GYD) (RMO) | Delayed | Claim Refund |
06.12.202504:25 | AZAL Azerbaijan Airlines 58 | (DEL) (GYD) | Delayed | Claim Refund |
06.12.202504:05 | AZAL Azerbaijan Airlines 60 | (BOM) (GYD) | Delayed | Claim Refund |
06.12.202501:40 | AZAL Azerbaijan Airlines 6834 | (DOH) (BKK) | Delayed | Claim Refund |
06.12.202500:55 | AZAL Azerbaijan Airlines 810 | (VKO) (GYD) | Delayed | Claim Refund |
06.12.202500:35 | AZAL Azerbaijan Airlines 258 | (NAJ) (GYD) | Delayed | Claim Refund |
06.12.202500:30 | AZAL Azerbaijan Airlines 20 | (LED) (GYD) | Delayed | Claim Refund |
05.12.202523:15 | AZAL Azerbaijan Airlines 8018 | (IKA) (GYD) | Delayed | Claim Refund |
05.12.202522:10 | AZAL Azerbaijan Airlines 268 | (NAJ) (GYD) | Delayed | Claim Refund |
05.12.202520:25 | AZAL Azerbaijan Airlines 808 | (VKO) (GYD) | Delayed | Claim Refund |
05.12.202517:50 | AZAL Azerbaijan Airlines 6612 | (FRA) (GYD) | Delayed | Claim Refund |
05.12.202502:50 | AZAL Azerbaijan Airlines 646 | (SVX) (GYD) | Delayed | Claim Refund |
05.12.202501:30 | AZAL Azerbaijan Airlines 8215 | (GYD) (SCO) | Delayed | Claim Refund |
05.12.202500:50 | AZAL Azerbaijan Airlines 8239 | (GYD) (TBS) | Delayed | Claim Refund |
04.12.202512:00 | AZAL Azerbaijan Airlines 22 | (TLV) (GYD) | Delayed | Claim Refund |
04.12.202511:30 | AZAL Azerbaijan Airlines 808 | (VKO) (GYD) | Delayed | Claim Refund |
04.12.202510:45 | AZAL Azerbaijan Airlines 46 | (BCN) (GYD) | Delayed | Claim Refund |
01.12.202519:00 | AZAL Azerbaijan Airlines 258 | (NAJ) (GYD) | Delayed | Claim Refund |
01.12.202517:55 | AZAL Azerbaijan Airlines 8203 | (GYD) (RUH) | Delayed | Claim Refund |
01.12.202516:55 | AZAL Azerbaijan Airlines 251 | (GYD) (NAJ) | Delayed | Claim Refund |
01.12.202515:30 | AZAL Azerbaijan Airlines 265 | (GYD) (NAJ) | Delayed | Claim Refund |
01.12.202512:50 | AZAL Azerbaijan Airlines 6340 | (IST) (GYD) | Delayed | Claim Refund |
30.11.202515:30 | AZAL Azerbaijan Airlines 265 | (GYD) (NAJ) | Delayed | Claim Refund |
30.11.202511:00 | AZAL Azerbaijan Airlines 263 | (GYD) (NAJ) | Delayed | Claim Refund |
30.11.202510:55 | AZAL Azerbaijan Airlines 74 | (CDG) (GYD) | Delayed | Claim Refund |
