Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Jetstar flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. More precisely, this regulation covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the process of compensation, including aid to travelers who suffered from issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your specific case.
Jetstar Flight Cancellation Compensation
First and foremost, passengers need to know that the airline must inform them about the cancellation of their flight. If the airline notifies you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Jetstar Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Jetstar isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Jetstar Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.01.202607:25 | Jetstar 966 | (ADL) (CNS) | Delayed | Claim Refund |
07.01.202622:50 | Jetstar 128 | (DPS) (ADL) | Delayed | Claim Refund |
07.01.202620:50 | Jetstar 782 | (MEL) (ADL) | Delayed | Claim Refund |
07.01.202617:20 | Jetstar 689 | (DRW) (ADL) | Delayed | Claim Refund |
07.01.202613:45 | Jetstar 688 | (ADL) (DRW) | Delayed | Claim Refund |
07.01.202611:40 | Jetstar 674 | (BNE) (DRW) | Delayed | Claim Refund |
07.01.202611:30 | Jetstar 32 | (DPS) (MEL) | Delayed | Claim Refund |
07.01.202607:00 | Jetstar 31 | (MEL) (DPS) | Delayed | Claim Refund |
06.01.202621:30 | Jetstar 60 | (DPS) (BNE) | Delayed | Claim Refund |
06.01.202619:25 | Jetstar 42 | (SIN) (DPS) | Delayed | Claim Refund |
06.01.202617:55 | Jetstar 35 | (MEL) (DPS) | Delayed | Claim Refund |
06.01.202616:45 | Jetstar 190 | (DUD) (OOL) | Delayed | Claim Refund |
06.01.202616:10 | Jetstar 59 | (BNE) (DPS) | Delayed | Claim Refund |
06.01.202616:00 | Jetstar 33 | (MEL) (DPS) | Delayed | Claim Refund |
06.01.202614:35 | Jetstar 6593 | (HTI) (BNE) | Delayed | Claim Refund |
06.01.202608:05 | Jetstar 150 | (AKL) (BNE) | Delayed | Claim Refund |
06.01.202606:00 | Jetstar 483 | (BNE) (NTL) | Delayed | Claim Refund |
06.01.202606:00 | Jetstar 561 | (BNE) (MEL) | Delayed | Claim Refund |
05.01.202623:10 | Jetstar 965 | (PER) (BNE) | Delayed | Claim Refund |
05.01.202622:00 | Jetstar 81 | (KIX) (MNL) | Delayed | Claim Refund |
05.01.202621:45 | Jetstar 418 | (SYD) (OOL) | Delayed | Claim Refund |
05.01.202621:40 | Jetstar 744 | (LST) (MEL) | Delayed | Claim Refund |
05.01.202621:10 | Jetstar 712 | (HBA) (MEL) | Delayed | Claim Refund |
05.01.202621:05 | Jetstar 574 | (MEL) (BNE) | Delayed | Claim Refund |
05.01.202620:55 | Jetstar 909 | (TSV) (BNE) | Delayed | Claim Refund |
05.01.202620:35 | Jetstar 448 | (MEL) (OOL) | Delayed | Claim Refund |
05.01.202620:35 | Jetstar 451 | (OOL) (MEL) | Delayed | Claim Refund |
05.01.202619:55 | Jetstar 743 | (MEL) (LST) | Delayed | Claim Refund |
05.01.202619:50 | Jetstar 419 | (OOL) (SYD) | Cancelled | Claim Refund |
05.01.202619:45 | Jetstar 946 | (MEL) (CNS) | Delayed | Claim Refund |
05.01.202619:20 | Jetstar 532 | (MEL) (SYD) | Delayed | Claim Refund |
05.01.202619:15 | Jetstar 713 | (MEL) (HBA) | Delayed | Claim Refund |
05.01.202619:10 | Jetstar 41 | (NRT) (MNL) | Delayed | Claim Refund |
05.01.202618:45 | Jetstar 417 | (OOL) (SYD) | Delayed | Claim Refund |
05.01.202618:35 | Jetstar 495 | (OOL) (NTL) | Delayed | Claim Refund |
05.01.202618:30 | Jetstar 533 | (SYD) (MEL) | Delayed | Claim Refund |
05.01.202618:20 | Jetstar 908 | (BNE) (TSV) | Delayed | Claim Refund |
05.01.202618:00 | Jetstar 531 | (SYD) (MEL) | Delayed | Claim Refund |
05.01.202618:00 | Jetstar 575 | (BNE) (MEL) | Delayed | Claim Refund |
05.01.202617:40 | Jetstar 414 | (SYD) (OOL) | Delayed | Claim Refund |
05.01.202617:30 | Jetstar 529 | (SYD) (MEL) | Delayed | Claim Refund |
05.01.202617:25 | Jetstar 526 | (MEL) (SYD) | Delayed | Claim Refund |
05.01.202617:20 | Jetstar 974 | (MEL) (PER) | Delayed | Claim Refund |
05.01.202617:05 | Jetstar 573 | (BNE) (MEL) | Delayed | Claim Refund |
05.01.202617:00 | Jetstar 527 | (SYD) (MEL) | Delayed | Claim Refund |
05.01.202616:50 | Jetstar 675 | (DRW) (MEL) | Delayed | Claim Refund |
05.01.202616:45 | Jetstar 708 | (HBA) (MEL) | Delayed | Claim Refund |
05.01.202616:40 | Jetstar 445 | (OOL) (MEL) | Delayed | Claim Refund |
05.01.202616:35 | Jetstar 63 | (MEL) (SGN) | Delayed | Claim Refund |
05.01.202616:25 | Jetstar 777 | (ADL) (MEL) | Delayed | Claim Refund |
05.01.202616:15 | Jetstar 568 | (MEL) (BNE) | Delayed | Claim Refund |
05.01.202616:00 | Jetstar 6463 | (SYD) (MEL) | Delayed | Claim Refund |
05.01.202615:50 | Jetstar 571 | (BNE) (MEL) | Delayed | Claim Refund |
05.01.202615:45 | Jetstar 212 | (AKL) (MEL) | Delayed | Claim Refund |
05.01.202615:35 | Jetstar 739 | (MEL) (LST) | Delayed | Claim Refund |
05.01.202615:25 | Jetstar 522 | (MEL) (SYD) | Delayed | Claim Refund |
05.01.202615:00 | Jetstar 27 | (SYD) (HKT) | Delayed | Claim Refund |
05.01.202614:55 | Jetstar 443 | (OOL) (MEL) | Delayed | Claim Refund |
05.01.202614:50 | Jetstar 55 | (KIX) (TPE) | Delayed | Claim Refund |
05.01.202614:45 | Jetstar 355 | (KIX) (OKA) | Delayed | Claim Refund |
05.01.202614:40 | Jetstar 975 | (PER) (MEL) | Delayed | Claim Refund |
05.01.202614:35 | Jetstar 945 | (CNS) (MEL) | Delayed | Claim Refund |
05.01.202614:20 | Jetstar 775 | (ADL) (MEL) | Delayed | Claim Refund |
05.01.202614:10 | Jetstar 122 | (NAN) (MEL) | Delayed | Claim Refund |
05.01.202614:00 | Jetstar 569 | (BNE) (MEL) | Delayed | Claim Refund |
05.01.202613:30 | Jetstar 65 | (BNE) (BKK) | Delayed | Claim Refund |
05.01.202612:45 | Jetstar 702 | (HBA) (MEL) | Delayed | Claim Refund |
05.01.202612:45 | Jetstar 441 | (OOL) (MEL) | Delayed | Claim Refund |
05.01.202612:05 | Jetstar 565 | (BNE) (MEL) | Delayed | Claim Refund |
05.01.202611:30 | Jetstar 32 | (DPS) (MEL) | Delayed | Claim Refund |
05.01.202610:55 | Jetstar 297 | (AKL) (ZQN) | Delayed | Claim Refund |
05.01.202609:30 | Jetstar 973 | (PER) (MEL) | Delayed | Claim Refund |
04.01.202621:45 | Jetstar 418 | (SYD) (OOL) | Cancelled | Claim Refund |
04.01.202621:10 | Jetstar 218 | (KIX) (NRT) | Delayed | Claim Refund |
04.01.202620:40 | Jetstar 448 | (TAK) (NRT) | Delayed | Claim Refund |
04.01.202620:25 | Jetstar 536 | (MEL) (SYD) | Cancelled | Claim Refund |
04.01.202619:45 | Jetstar 769 | (ADL) (SYD) | Cancelled | Claim Refund |
04.01.202619:35 | Jetstar 724 | (HBA) (SYD) | Delayed | Claim Refund |
04.01.202619:00 | Jetstar 416 | (SYD) (OOL) | Delayed | Claim Refund |
04.01.202618:55 | Jetstar 530 | (MEL) (SYD) | Delayed | Claim Refund |
04.01.202618:45 | Jetstar 417 | (OOL) (SYD) | Cancelled | Claim Refund |
04.01.202618:30 | Jetstar 533 | (SYD) (MEL) | Delayed | Claim Refund |
04.01.202618:05 | Jetstar 957 | (CNS) (SYD) | Delayed | Claim Refund |
04.01.202618:00 | Jetstar 531 | (SYD) (MEL) | Cancelled | Claim Refund |
04.01.202617:55 | Jetstar 35 | (MEL) (DPS) | Delayed | Claim Refund |
04.01.202617:45 | Jetstar 790 | (SYD) (MCY) | Delayed | Claim Refund |
04.01.202617:40 | Jetstar 767 | (ADL) (SYD) | Delayed | Claim Refund |
04.01.202617:40 | Jetstar 414 | (SYD) (OOL) | Delayed | Claim Refund |
04.01.202617:35 | Jetstar 727 | (SYD) (HBA) | Delayed | Claim Refund |
04.01.202617:25 | Jetstar 526 | (MEL) (SYD) | Delayed | Claim Refund |
04.01.202617:25 | Jetstar 766 | (SYD) (ADL) | Cancelled | Claim Refund |
04.01.202617:05 | Jetstar 725 | (SYD) (HBA) | Delayed | Claim Refund |
04.01.202616:45 | Jetstar 524 | (MEL) (SYD) | Cancelled | Claim Refund |
04.01.202616:00 | Jetstar 6463 | (SYD) (MEL) | Delayed | Claim Refund |
04.01.202616:00 | Jetstar 722 | (HBA) (SYD) | Cancelled | Claim Refund |
04.01.202615:50 | Jetstar 831 | (BNE) (SYD) | Delayed | Claim Refund |
04.01.202615:50 | Jetstar 955 | (CNS) (SYD) | Delayed | Claim Refund |
04.01.202615:25 | Jetstar 522 | (MEL) (SYD) | Delayed | Claim Refund |
04.01.202615:15 | Jetstar 17 | (MEL) (HKT) | Delayed | Claim Refund |
04.01.202615:10 | Jetstar 521 | (SYD) (MEL) | Delayed | Claim Refund |
