Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Jetstar flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. More precisely, this regulation covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the process of compensation, including aid to travelers who suffered from issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your specific case.
Jetstar Flight Cancellation Compensation
First and foremost, passengers need to know that the airline must inform them about the cancellation of their flight. If the airline notifies you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Jetstar Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Jetstar isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Jetstar Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.11.202510:30 | Jetstar 234 | Christchurch (CHC) Auckland (AKL) | Delayed | Claim Refund |
08.11.202509:50 | Jetstar 232 | Christchurch (CHC) Auckland (AKL) | Delayed | Claim Refund |
08.11.202508:25 | Jetstar 229 | Auckland (AKL) Christchurch (CHC) | Delayed | Claim Refund |
08.11.202506:45 | Jetstar 288 | Christchurch (CHC) Wellington (WLG) | Delayed | Claim Refund |
08.11.202500:50 | Jetstar 40 | Manila (MNL) Tokyo (NRT) | Delayed | Claim Refund |
07.11.202522:20 | Jetstar 89 | Denpasar (DPS) Newcastle (NTL) | Delayed | Claim Refund |
07.11.202521:15 | Jetstar 494 | Newcastle (NTL) Gold Coast (OOL) | Delayed | Claim Refund |
07.11.202520:40 | Jetstar 448 | Takamatsu (TAK) Tokyo (NRT) | Delayed | Claim Refund |
07.11.202520:35 | Jetstar 451 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202520:35 | Jetstar 448 | Melbourne (MEL) Gold Coast (OOL) | Delayed | Claim Refund |
07.11.202520:30 | Jetstar 695 | Hobart (HBA) Gold Coast (OOL) | Delayed | Claim Refund |
07.11.202520:15 | Jetstar 616 | Kumamoto (KMJ) Tokyo (NRT) | Delayed | Claim Refund |
07.11.202520:00 | Jetstar 518 | Fukuoka (FUK) Tokyo (NRT) | Delayed | Claim Refund |
07.11.202520:00 | Jetstar 715 | Melbourne (MEL) Hobart (HBA) | Delayed | Claim Refund |
07.11.202517:20 | Jetstar 974 | Melbourne (MEL) Perth (PER) | Delayed | Claim Refund |
07.11.202517:00 | Jetstar 527 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202516:45 | Jetstar 444 | Melbourne (MEL) Gold Coast (OOL) | Delayed | Claim Refund |
07.11.202516:45 | Jetstar 708 | Hobart (HBA) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202516:35 | Jetstar 63 | Melbourne (MEL) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
07.11.202516:15 | Jetstar 916 | Melbourne (MEL) Townsville (TSV) | Delayed | Claim Refund |
07.11.202516:00 | Jetstar 571 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202516:00 | Jetstar 33 | Melbourne (MEL) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202516:00 | Jetstar 6463 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202515:45 | Jetstar 523 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202515:25 | Jetstar 522 | Melbourne (MEL) Sydney (SYD) | Delayed | Claim Refund |
07.11.202515:15 | Jetstar 17 | Melbourne (MEL) Phuket (HKT) | Delayed | Claim Refund |
07.11.202515:15 | Jetstar 836 | Brisbane (BNE) Proserpine (PPP) | Delayed | Claim Refund |
07.11.202515:10 | Jetstar 521 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:55 | Jetstar 776 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.11.202514:55 | Jetstar 443 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:50 | Jetstar 709 | Melbourne (MEL) Hobart (HBA) | Delayed | Claim Refund |
07.11.202514:50 | Jetstar 520 | Melbourne (MEL) Sydney (SYD) | Cancelled | Claim Refund |
07.11.202514:25 | Jetstar 780 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.11.202514:20 | Jetstar 465 | Ballina (BNK) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:20 | Jetstar 775 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:20 | Jetstar 518 | Melbourne (MEL) Sydney (SYD) | Delayed | Claim Refund |
07.11.202514:10 | Jetstar 566 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
07.11.202514:00 | Jetstar 704 | Hobart (HBA) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202514:00 | Jetstar 569 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202513:15 | Jetstar 517 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202513:10 | Jetstar 7 | Melbourne (MEL) Singapore (SIN) | Delayed | Claim Refund |
07.11.202513:05 | Jetstar 514 | Melbourne (MEL) Sydney (SYD) | Delayed | Claim Refund |
07.11.202513:00 | Jetstar 795 | Sunshine Coast (MCY) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202512:55 | Jetstar 623 | Tokyo (NRT) Kagoshima (KOJ) | Delayed | Claim Refund |
07.11.202512:45 | Jetstar 441 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202512:40 | Jetstar 774 | Melbourne (MEL) Adelaide (ADL) | Delayed | Claim Refund |
07.11.202512:25 | Jetstar 515 | Sydney (SYD) Melbourne (MEL) | Cancelled | Claim Refund |
07.11.202512:10 | Jetstar 220 | Queenstown (ZQN) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202511:15 | Jetstar 438 | Melbourne (MEL) Gold Coast (OOL) | Delayed | Claim Refund |
07.11.202511:15 | Jetstar 278 | Queenstown (ZQN) Wellington (WLG) | Delayed | Claim Refund |
07.11.202510:50 | Jetstar 513 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202510:25 | Jetstar 504 | Fukuoka (FUK) Tokyo (NRT) | Delayed | Claim Refund |
07.11.202510:10 | Jetstar 773 | Adelaide (ADL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202510:00 | Jetstar 43 | Melbourne (MEL) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202510:00 | Jetstar 901 | Bussellton (BQB) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202510:00 | Jetstar 612 | Kumamoto (KMJ) Tokyo (NRT) | Delayed | Claim Refund |
07.11.202509:45 | Jetstar 33 | Cairns (CNS) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202509:15 | Jetstar 172 | Christchurch (CHC) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202509:10 | Jetstar 279 | Wellington (WLG) Queenstown (ZQN) | Delayed | Claim Refund |
07.11.202509:00 | Jetstar 437 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202508:15 | Jetstar 8975 | Hong Kong (HKG) Darwin (DRW) | Delayed | Claim Refund |
07.11.202508:15 | Jetstar 295 | Auckland (AKL) Queenstown (ZQN) | Delayed | Claim Refund |
07.11.202508:10 | Jetstar 563 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202508:05 | Jetstar 900 | Melbourne (MEL) Bussellton (BQB) | Delayed | Claim Refund |
07.11.202508:00 | Jetstar 435 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202507:20 | Jetstar 57 | Brisbane (BNE) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202507:00 | Jetstar 31 | Melbourne (MEL) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202506:50 | Jetstar 110 | Perth (PER) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202506:35 | Jetstar 39 | Sydney (SYD) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202506:30 | Jetstar 755 | Brisbane (BNE) Hobart (HBA) | Delayed | Claim Refund |
07.11.202506:25 | Jetstar 125 | Adelaide (ADL) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202506:15 | Jetstar 221 | Sydney (SYD) Queenstown (ZQN) | Delayed | Claim Refund |
06.11.202520:35 | Jetstar 451 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
06.11.202520:25 | Jetstar 220 | Tokyo (KIX) Tokyo (NRT) | Delayed | Claim Refund |
06.11.202519:50 | Jetstar 419 | Gold Coast (OOL) Sydney (SYD) | Delayed | Claim Refund |
06.11.202519:00 | Jetstar 416 | Sydney (SYD) Gold Coast (OOL) | Delayed | Claim Refund |
06.11.202518:50 | Jetstar 446 | Melbourne (MEL) Gold Coast (OOL) | Delayed | Claim Refund |
06.11.202517:55 | Jetstar 354 | Okinawa (OKA) Tokyo (KIX) | Delayed | Claim Refund |
06.11.202517:00 | Jetstar 630 | Melbourne (AVV) Gold Coast (OOL) | Delayed | Claim Refund |
06.11.202512:05 | Jetstar 350 | Okinawa (OKA) Tokyo (KIX) | Delayed | Claim Refund |
06.11.202511:40 | Jetstar 213 | Tokyo (NRT) Tokyo (KIX) | Delayed | Claim Refund |
06.11.202510:45 | Jetstar 703 | Melbourne (MEL) Hobart (HBA) | Delayed | Claim Refund |
06.11.202508:15 | Jetstar 295 | Auckland (AKL) Queenstown (ZQN) | Delayed | Claim Refund |
06.11.202508:00 | Jetstar 230 | Tokyo (KIX) Tokyo (NRT) | Delayed | Claim Refund |
06.11.202502:40 | Jetstar 82 | Manila (MNL) Tokyo (KIX) | Delayed | Claim Refund |
05.11.202520:35 | Jetstar 451 | Gold Coast (OOL) Melbourne (MEL) | Delayed | Claim Refund |
05.11.202518:50 | Jetstar 446 | Melbourne (MEL) Gold Coast (OOL) | Delayed | Claim Refund |
05.11.202518:45 | Jetstar 417 | Gold Coast (OOL) Sydney (SYD) | Delayed | Claim Refund |
05.11.202518:10 | Jetstar 133 | Gold Coast (OOL) Auckland (AKL) | Delayed | Claim Refund |
05.11.202512:10 | Jetstar 220 | Queenstown (ZQN) Melbourne (MEL) | Delayed | Claim Refund |
05.11.202511:45 | Jetstar 642 | Nagasaki (NGS) Tokyo (NRT) | Delayed | Claim Refund |
05.11.202510:25 | Jetstar 504 | Fukuoka (FUK) Tokyo (NRT) | Delayed | Claim Refund |
05.11.202510:10 | Jetstar 434 | Melbourne (MEL) Gold Coast (OOL) | Delayed | Claim Refund |
05.11.202510:00 | Jetstar 612 | Kumamoto (KMJ) Tokyo (NRT) | Delayed | Claim Refund |
05.11.202507:10 | Jetstar 103 | Tokyo (NRT) Tokyo (CTS) | Delayed | Claim Refund |
05.11.202502:40 | Jetstar 82 | Manila (MNL) Tokyo (KIX) | Delayed | Claim Refund |
04.11.202521:50 | Jetstar 48 | Seoul (ICN) Sydney (SYD) | Delayed | Claim Refund |
04.11.202519:50 | Jetstar 419 | Gold Coast (OOL) Sydney (SYD) | Delayed | Claim Refund |
04.11.202519:00 | Jetstar 416 | Sydney (SYD) Gold Coast (OOL) | Delayed | Claim Refund |
04.11.202518:00 | Jetstar 796 | Melbourne (MEL) Sunshine Coast (MCY) | Delayed | Claim Refund |
