Rex Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the law that covers the rights of air passengers. More precisely, this law covers different situations, including delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to obtain compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 includes rules concerning the compensation process, including aid to people who suffered from issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, depending on your circumstances.

Compensation for Rex Airlines Flight Cancellation

First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. In case the airline notifies you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Rex Airlines Flight Delay

When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with food, drinks, and accommodation. See key information about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out standard rules on compensation and assistance for travelers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:

• Meals and drinks appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the hotel
• Two free phone calls, emails, or faxes

Upgrading and Downgrading

When a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to receive reimbursement. Here, you should be aware that the amount of compensation is determined by the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Rex Airlines isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Rex Airlines Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:

1. Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to get you your compensation. You only pay us if we win your case.

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