LASER Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the law that deals with air passengers’ rights. More precisely, this regulation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to receive compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 encompasses regulations concerning the compensation process, including aid to people experiencing issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, according to your circumstances.

Compensation for LASER Airlines Flight Cancellation

First and foremost, travelers need to know that the airline must inform them about the flight cancellation. If the airline informs you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for LASER Airlines Flight Delay

When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline also must provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:

• Snacks and beverages appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Emails or faxes and two free phone calls

Upgrading and Downgrading

When a passenger gets an alternative flight, it is good to know about upgrading and downgrading the flight’s class.

In cases, when the airline provides you with a higher class (for instance, you had Economy but were upgraded to Business class), you won’t be charged additional fees for this service.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to get reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, LASER Airlines is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim LASER Airlines Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:

1. Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.

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