Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Bamboo Airways flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with the rights of air passengers. In particular, this law covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses regulations concerning the process of compensation, including aid to people experiencing flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, based on your specific case.
Bamboo Airways Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline is required to notify them about the cancellation of their flight. If the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be eligible for compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Bamboo Airways Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes standard rules on compensation and assistance for travelers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you can receive reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Bamboo Airways is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Bamboo Airways Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
29.12.202522:45 | Bamboo Airways 1155 | (VII) (SGN) | Delayed | Claim Refund |
27.12.202510:20 | Bamboo Airways 224 | (SGN) (HAN) | Delayed | Claim Refund |
24.12.202519:05 | Bamboo Airways 9551 | (TPE) (DAD) | Delayed | Claim Refund |
04.12.202518:20 | Bamboo Airways 148 | (DAD) (HAN) | Delayed | Claim Refund |
02.12.202516:15 | Bamboo Airways 147 | (HAN) (DAD) | Delayed | Claim Refund |
02.12.202513:30 | Bamboo Airways 1422 | (DLI) (HAN) | Delayed | Claim Refund |
02.12.202513:15 | Bamboo Airways 251 | (HAN) (SGN) | Delayed | Claim Refund |
02.12.202510:20 | Bamboo Airways 224 | (SGN) (HAN) | Delayed | Claim Refund |
01.12.202521:05 | Bamboo Airways 9589 | (MFM) (DAD) | Delayed | Claim Refund |
30.11.202520:25 | Bamboo Airways 273 | (HAN) (SGN) | Delayed | Claim Refund |
29.11.202510:20 | Bamboo Airways 224 | (SGN) (HAN) | Delayed | Claim Refund |
27.11.202520:25 | Bamboo Airways 273 | (HAN) (SGN) | Delayed | Claim Refund |
27.11.202520:10 | Bamboo Airways 298 | (SGN) (HAN) | Delayed | Claim Refund |
25.11.202523:25 | Bamboo Airways 282 | (SGN) (HAN) | Delayed | Claim Refund |
25.11.202523:05 | Bamboo Airways 299 | (HAN) (SGN) | Delayed | Claim Refund |
25.11.202520:10 | Bamboo Airways 298 | (SGN) (HAN) | Delayed | Claim Refund |
25.11.202517:40 | Bamboo Airways 258 | (SGN) (HAN) | Delayed | Claim Refund |
