Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on HK Express flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that deals with the rights of air passengers. Specifically, this legislation covers diverse cases, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to obtain compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the process of compensation, including assistance for passengers experiencing air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, based on your circumstances.
HK Express Flight Cancellation Compensation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
HK Express Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes standard rules on compensation and assistance for travelers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. In this case, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, HK Express isn’t a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim HK Express Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202623:20 | Hong Kong Express 533 | (CRK) (HKG) | Delayed | Claim Refund |
07.01.202620:20 | Hong Kong Express 748 | (HKG) (PEN) | Delayed | Claim Refund |
07.01.202617:40 | Hong Kong Express 272 | (HKG) (CZX) | Delayed | Claim Refund |
07.01.202616:20 | Hong Kong Express 213 | (YIW) (HKG) | Delayed | Claim Refund |
07.01.202615:25 | Hong Kong Express 681 | (NGO) (HKG) | Delayed | Claim Refund |
07.01.202615:15 | Hong Kong Express 851 | (KIX) (HKG) | Delayed | Claim Refund |
07.01.202614:40 | Hong Kong Express 823 | (HIJ) (HKG) | Delayed | Claim Refund |
06.01.202623:20 | Hong Kong Express 533 | (CRK) (HKG) | Delayed | Claim Refund |
06.01.202620:35 | Hong Kong Express 532 | (HKG) (CRK) | Delayed | Claim Refund |
06.01.202620:05 | Hong Kong Express 542 | (HKG) (HAN) | Delayed | Claim Refund |
06.01.202618:30 | Hong Kong Express 559 | (DAD) (HKG) | Delayed | Claim Refund |
06.01.202616:10 | Hong Kong Express 568 | (HKG) (PQC) | Delayed | Claim Refund |
06.01.202600:50 | Hong Kong Express 749 | (PEN) (HKG) | Delayed | Claim Refund |
05.01.202623:20 | Hong Kong Express 533 | (CRK) (HKG) | Delayed | Claim Refund |
05.01.202620:20 | Hong Kong Express 748 | (HKG) (PEN) | Delayed | Claim Refund |
05.01.202619:45 | Hong Kong Express 803 | (KMQ) (HKG) | Delayed | Claim Refund |
05.01.202619:00 | Hong Kong Express 647 | (NRT) (HKG) | Delayed | Claim Refund |
05.01.202616:55 | Hong Kong Express 702 | (HKG) (BKK) | Delayed | Claim Refund |
05.01.202616:30 | Hong Kong Express 787 | (PEN) (HKG) | Delayed | Claim Refund |
05.01.202613:30 | Hong Kong Express 700 | (HKG) (BKK) | Delayed | Claim Refund |
04.01.202623:20 | Hong Kong Express 533 | (CRK) (HKG) | Delayed | Claim Refund |
04.01.202621:55 | Hong Kong Express 543 | (HAN) (HKG) | Delayed | Claim Refund |
04.01.202620:50 | Hong Kong Express 251 | (SYX) (HKG) | Delayed | Claim Refund |
04.01.202620:35 | Hong Kong Express 532 | (HKG) (CRK) | Delayed | Claim Refund |
04.01.202620:20 | Hong Kong Express 748 | (HKG) (PEN) | Delayed | Claim Refund |
04.01.202620:15 | Hong Kong Express 827 | (OKA) (HKG) | Delayed | Claim Refund |
04.01.202620:05 | Hong Kong Express 542 | (HKG) (HAN) | Delayed | Claim Refund |
04.01.202619:50 | Hong Kong Express 226 | (HKG) (NGB) | Delayed | Claim Refund |
04.01.202619:45 | Hong Kong Express 713 | (BKK) (HKG) | Delayed | Claim Refund |
04.01.202618:55 | Hong Kong Express 569 | (PQC) (HKG) | Delayed | Claim Refund |
04.01.202618:10 | Hong Kong Express 250 | (HKG) (SYX) | Delayed | Claim Refund |
04.01.202617:40 | Hong Kong Express 272 | (HKG) (CZX) | Delayed | Claim Refund |
04.01.202617:40 | Hong Kong Express 115 | (TPE) (HKG) | Delayed | Claim Refund |
04.01.202616:55 | Hong Kong Express 871 | (NRT) (HKG) | Delayed | Claim Refund |
04.01.202616:30 | Hong Kong Express 787 | (PEN) (HKG) | Delayed | Claim Refund |
04.01.202616:25 | Hong Kong Express 699 | (PUS) (HKG) | Delayed | Claim Refund |
04.01.202615:45 | Hong Kong Express 631 | (ICN) (HKG) | Delayed | Claim Refund |
04.01.202614:55 | Hong Kong Express 891 | (SDJ) (HKG) | Delayed | Claim Refund |
04.01.202600:50 | Hong Kong Express 749 | (PEN) (HKG) | Delayed | Claim Refund |
03.01.202623:20 | Hong Kong Express 533 | (CRK) (HKG) | Delayed | Claim Refund |
03.01.202621:50 | Hong Kong Express 627 | (ICN) (HKG) | Delayed | Claim Refund |
03.01.202621:15 | Hong Kong Express 117 | (TPE) (HKG) | Delayed | Claim Refund |
03.01.202621:00 | Hong Kong Express 529 | (CXR) (HKG) | Delayed | Claim Refund |
03.01.202620:55 | Hong Kong Express 693 | (NRT) (HKG) | Delayed | Claim Refund |
03.01.202620:35 | Hong Kong Express 515 | (MNL) (HKG) | Delayed | Claim Refund |
03.01.202619:45 | Hong Kong Express 713 | (BKK) (HKG) | Delayed | Claim Refund |
02.01.202619:55 | Hong Kong Express 628 | (HKG) (HND) | Delayed | Claim Refund |
02.01.202614:45 | Hong Kong Express 662 | (HKG) (CJU) | Delayed | Claim Refund |
01.01.202619:55 | Hong Kong Express 628 | (HKG) (HND) | Delayed | Claim Refund |
30.12.202518:55 | Hong Kong Express 528 | (HKG) (CXR) | Delayed | Claim Refund |
30.12.202518:15 | Hong Kong Express 182 | (HKG) (RMQ) | Delayed | Claim Refund |
30.12.202517:40 | Hong Kong Express 115 | (TPE) (HKG) | Delayed | Claim Refund |
30.12.202517:25 | Hong Kong Express 514 | (HKG) (MNL) | Delayed | Claim Refund |
30.12.202516:55 | Hong Kong Express 871 | (NRT) (HKG) | Delayed | Claim Refund |
30.12.202516:10 | Hong Kong Express 568 | (HKG) (PQC) | Delayed | Claim Refund |
30.12.202516:05 | Hong Kong Express 669 | (FUK) (HKG) | Delayed | Claim Refund |
30.12.202515:45 | Hong Kong Express 631 | (ICN) (HKG) | Delayed | Claim Refund |
30.12.202515:25 | Hong Kong Express 849 | (NRT) (HKG) | Delayed | Claim Refund |
30.12.202515:25 | Hong Kong Express 681 | (NGO) (HKG) | Delayed | Claim Refund |
30.12.202515:15 | Hong Kong Express 851 | (KIX) (HKG) | Delayed | Claim Refund |
30.12.202515:00 | Hong Kong Express 133 | (KHH) (HKG) | Delayed | Claim Refund |
30.12.202514:55 | Hong Kong Express 891 | (SDJ) (HKG) | Delayed | Claim Refund |
30.12.202514:50 | Hong Kong Express 113 | (TPE) (HKG) | Delayed | Claim Refund |
30.12.202514:30 | Hong Kong Express 643 | (TAK) (HKG) | Delayed | Claim Refund |
30.12.202514:05 | Hong Kong Express 675 | (PUS) (HKG) | Delayed | Claim Refund |
30.12.202513:55 | Hong Kong Express 111 | (TPE) (HKG) | Delayed | Claim Refund |
30.12.202513:50 | Hong Kong Express 507 | (DAD) (HKG) | Delayed | Claim Refund |
30.12.202513:20 | Hong Kong Express 173 | (RMQ) (HKG) | Delayed | Claim Refund |
30.12.202513:05 | Hong Kong Express 577 | (PQC) (HKG) | Delayed | Claim Refund |
30.12.202511:00 | Hong Kong Express 725 | (HKT) (HKG) | Delayed | Claim Refund |
29.12.202517:55 | Hong Kong Express 622 | (HKG) (HND) | Delayed | Claim Refund |
29.12.202508:45 | Hong Kong Express 250 | (HKG) (SYX) | Delayed | Claim Refund |
28.12.202517:55 | Hong Kong Express 622 | (HKG) (HND) | Delayed | Claim Refund |
27.12.202519:55 | Hong Kong Express 628 | (HKG) (HND) | Delayed | Claim Refund |
27.12.202518:55 | Hong Kong Express 528 | (HKG) (CXR) | Delayed | Claim Refund |
27.12.202511:10 | Hong Kong Express 725 | (HKT) (HKG) | Delayed | Claim Refund |
27.12.202510:45 | Hong Kong Express 502 | (HKG) (DAD) | Delayed | Claim Refund |
27.12.202510:10 | Hong Kong Express 546 | (HKG) (PQC) | Delayed | Claim Refund |
27.12.202509:30 | Hong Kong Express 822 | (HKG) (HIJ) | Delayed | Claim Refund |
27.12.202509:00 | Hong Kong Express 890 | (HKG) (SDJ) | Delayed | Claim Refund |
27.12.202509:00 | Hong Kong Express 890 | (HKG) (SDJ) | Delayed | Claim Refund |
27.12.202508:45 | Hong Kong Express 250 | (HKG) (SYX) | Delayed | Claim Refund |
27.12.202507:40 | Hong Kong Express 605 | (PUS) (HKG) | Delayed | Claim Refund |
27.12.202507:25 | Hong Kong Express 724 | (HKG) (HKT) | Delayed | Claim Refund |
26.12.202520:35 | Hong Kong Express 515 | (MNL) (HKG) | Delayed | Claim Refund |
26.12.202518:50 | Hong Kong Express 116 | (HKG) (TPE) | Delayed | Claim Refund |
26.12.202518:15 | Hong Kong Express 182 | (HKG) (RMQ) | Delayed | Claim Refund |
26.12.202517:55 | Hong Kong Express 622 | (HKG) (HND) | Delayed | Claim Refund |
26.12.202517:40 | Hong Kong Express 115 | (TPE) (HKG) | Delayed | Claim Refund |
26.12.202517:25 | Hong Kong Express 514 | (HKG) (MNL) | Delayed | Claim Refund |
26.12.202515:50 | Hong Kong Express 826 | (HKG) (OKA) | Delayed | Claim Refund |
25.12.202513:25 | Hong Kong Express 212 | (HKG) (YIW) | Delayed | Claim Refund |
24.12.202519:50 | Hong Kong Express 226 | (HKG) (NGB) | Delayed | Claim Refund |
24.12.202516:55 | Hong Kong Express 871 | (NRT) (HKG) | Delayed | Claim Refund |
24.12.202516:50 | Hong Kong Express 558 | (HKG) (DAD) | Delayed | Claim Refund |
24.12.202516:20 | Hong Kong Express 213 | (YIW) (HKG) | Delayed | Claim Refund |
24.12.202515:45 | Hong Kong Express 631 | (ICN) (HKG) | Delayed | Claim Refund |
24.12.202515:25 | Hong Kong Express 681 | (NGO) (HKG) | Delayed | Claim Refund |
24.12.202515:25 | Hong Kong Express 849 | (NRT) (HKG) | Delayed | Claim Refund |
24.12.202515:15 | Hong Kong Express 851 | (KIX) (HKG) | Delayed | Claim Refund |
