Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Hong Kong Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with the rights of air passengers. Specifically, this law covers diverse cases, such as flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to obtain compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules regarding the compensation process, including assistance to travelers affected by issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your circumstances.
Hong Kong Airlines Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. If the airline informs you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Hong Kong Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to get reimbursement. Here, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Hong Kong Airlines is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Hong Kong Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.12.202509:05 | Hong Kong Airlines 628 | Hong Kong (HKG) Seoul (ICN) | Delayed | Claim Refund |
06.12.202509:05 | Hong Kong Airlines 252 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
06.12.202509:01 | Hong Kong Airlines 1551 | Seoul (ICN) Hong Kong (HKG) | Delayed | Claim Refund |
06.12.202508:45 | Hong Kong Airlines 112 | Hong Kong (HKG) Hangzhou (HGH) | Delayed | Claim Refund |
06.12.202502:00 | Hong Kong Airlines 606 | Hong Kong (HKG) Tokyo (NRT) | Delayed | Claim Refund |
06.12.202501:55 | Hong Kong Airlines 707 | Hong Kong (HKG) Denpasar (DPS) | Delayed | Claim Refund |
05.12.202523:50 | Hong Kong Airlines 1960 | Jakarta (CGK) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202521:25 | Hong Kong Airlines 128 | Hong Kong (HKG) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202521:25 | Hong Kong Airlines 128 | Hong Kong (HKG) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202521:20 | Hong Kong Airlines 234 | Hong Kong (HKG) Shanghai (PVG) | Delayed | Claim Refund |
05.12.202521:10 | Hong Kong Airlines 1834 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
05.12.202520:20 | Hong Kong Airlines 611 | Tokyo (NRT) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202520:15 | Hong Kong Airlines 5001 | Calgary (YYC) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202520:00 | Hong Kong Airlines 5051 | Prince George (YXS) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202519:45 | Hong Kong Airlines 3793 | Bangkok (BKK) Krabi (KBV) | Delayed | Claim Refund |
05.12.202519:40 | Hong Kong Airlines 1832 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
05.12.202519:35 | Hong Kong Airlines 3601 | Hong Kong (HKG) Abu Dhabi (AUH) | Delayed | Claim Refund |
05.12.202519:00 | Hong Kong Airlines 5061 | Victoria (YYJ) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202518:50 | Hong Kong Airlines 282 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
05.12.202518:45 | Hong Kong Airlines 5011 | Toronto (YYZ) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202518:35 | Hong Kong Airlines 5031 | Kelowna (YLW) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202518:10 | Hong Kong Airlines 239 | Shanghai (SHA) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202518:05 | Hong Kong Airlines 462 | Hailar (HLD) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202518:00 | Hong Kong Airlines 5023 | Edmonton (YEG) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202516:50 | Hong Kong Airlines 241 | Shanghai (PVG) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202516:05 | Hong Kong Airlines 5021 | Edmonton (YEG) Vancouver (YVR) | Delayed | Claim Refund |
05.12.202516:00 | Hong Kong Airlines 657 | Okinawa (OKA) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202516:00 | Hong Kong Airlines 1163 | Chongqing (TFU) Yulin (UYN) | Delayed | Claim Refund |
05.12.202515:55 | Hong Kong Airlines 742 | Phuket (HKT) Hong Kong (HKG) | Delayed | Claim Refund |
05.12.202512:05 | Hong Kong Airlines 1342 | Jinan (TNA) Haikou (HAK) | Delayed | Claim Refund |
04.12.202522:30 | Hong Kong Airlines 5060 | Vancouver (YVR) Victoria (YYJ) | Delayed | Claim Refund |
04.12.202521:10 | Hong Kong Airlines 1834 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
04.12.202519:40 | Hong Kong Airlines 1832 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
04.12.202519:35 | Hong Kong Airlines 1142 | Jinan (TNA) Haikou (HAK) | Delayed | Claim Refund |
04.12.202516:35 | Hong Kong Airlines 260 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
04.12.202514:40 | Hong Kong Airlines 1636 | Hong Kong (HKG) Bandar Seri Begawan (BWN) | Delayed | Claim Refund |
04.12.202509:15 | Hong Kong Airlines 1301 | Haikou (HAK) Zhengzhou (CGO) | Delayed | Claim Refund |
03.12.202521:25 | Hong Kong Airlines 128 | Hong Kong (HKG) Hangzhou (HGH) | Delayed | Claim Refund |
03.12.202518:55 | Hong Kong Airlines 1158 | Shanghai (PVG) Shanghai (XIY) | Cancelled | Claim Refund |
03.12.202514:35 | Hong Kong Airlines 612 | Hong Kong (HKG) Tokyo (KIX) | Delayed | Claim Refund |
03.12.202511:25 | Hong Kong Airlines 618 | Hong Kong (HKG) Tokyo (KIX) | Delayed | Claim Refund |
02.12.202521:10 | Hong Kong Airlines 1834 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
02.12.202521:10 | Hong Kong Airlines 3918 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
02.12.202519:40 | Hong Kong Airlines 1832 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
02.12.202519:00 | Hong Kong Airlines 1835 | Taipei (TPE) Hong Kong (HKG) | Delayed | Claim Refund |
02.12.202518:55 | Hong Kong Airlines 1158 | Shanghai (PVG) Shanghai (XIY) | Cancelled | Claim Refund |
02.12.202516:30 | Hong Kong Airlines 3890 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
02.12.202515:30 | Hong Kong Airlines 1157 | Shanghai (XIY) Shanghai (PVG) | Cancelled | Claim Refund |
02.12.202513:05 | Hong Kong Airlines 1156 | Shanghai (PVG) Shanghai (XIY) | Delayed | Claim Refund |
02.12.202511:30 | Hong Kong Airlines 1182 | Hangzhou (HGH) Shanghai (XIY) | Cancelled | Claim Refund |
02.12.202511:20 | Hong Kong Airlines 1822 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
02.12.202508:25 | Hong Kong Airlines 1145 | Beijing (PEK) Urumqi (URC) | Cancelled | Claim Refund |
02.12.202508:10 | Hong Kong Airlines 1821 | Taipei (TPE) Hong Kong (HKG) | Delayed | Claim Refund |
02.12.202508:10 | Hong Kong Airlines 1181 | Shanghai (XIY) Hangzhou (HGH) | Cancelled | Claim Refund |
01.12.202509:15 | Hong Kong Airlines 1301 | Haikou (HAK) Zhengzhou (CGO) | Delayed | Claim Refund |
01.12.202509:05 | Hong Kong Airlines 1171 | Haikou (HAK) Kunming (KMG) | Delayed | Claim Refund |
01.12.202508:05 | Hong Kong Airlines 3801 | Bangkok (BKK) Chiang Mai (CNX) | Delayed | Claim Refund |
01.12.202507:30 | Hong Kong Airlines 3849 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
01.12.202500:20 | Hong Kong Airlines 81 | Vancouver (YVR) Hong Kong (HKG) | Delayed | Claim Refund |
30.11.202522:30 | Hong Kong Airlines 5050 | Vancouver (YVR) Prince George (YXS) | Delayed | Claim Refund |
30.11.202522:10 | Hong Kong Airlines 5030 | Vancouver (YVR) Kelowna (YLW) | Delayed | Claim Refund |
30.11.202521:15 | Hong Kong Airlines 5020 | Vancouver (YVR) Edmonton (YEG) | Delayed | Claim Refund |
30.11.202521:10 | Hong Kong Airlines 1834 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
30.11.202520:15 | Hong Kong Airlines 5001 | Calgary (YYC) Vancouver (YVR) | Delayed | Claim Refund |
30.11.202520:00 | Hong Kong Airlines 5051 | Prince George (YXS) Vancouver (YVR) | Delayed | Claim Refund |
30.11.202519:40 | Hong Kong Airlines 3835 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
30.11.202519:40 | Hong Kong Airlines 1832 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
30.11.202519:35 | Hong Kong Airlines 5033 | Kelowna (YLW) Vancouver (YVR) | Delayed | Claim Refund |
30.11.202518:35 | Hong Kong Airlines 3782 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
30.11.202518:00 | Hong Kong Airlines 5023 | Edmonton (YEG) Vancouver (YVR) | Delayed | Claim Refund |
30.11.202515:30 | Hong Kong Airlines 1157 | Shanghai (XIY) Shanghai (PVG) | Delayed | Claim Refund |
30.11.202507:40 | Hong Kong Airlines 1347 | Haikou (HAK) Shenyang (SHE) | Delayed | Claim Refund |
30.11.202507:10 | Hong Kong Airlines 1187 | Haikou (HAK) Harbin (HRB) | Delayed | Claim Refund |
29.11.202521:25 | Hong Kong Airlines 128 | Hong Kong (HKG) Hangzhou (HGH) | Delayed | Claim Refund |
29.11.202519:45 | Hong Kong Airlines 3793 | Bangkok (BKK) Krabi (KBV) | Delayed | Claim Refund |
29.11.202519:35 | Hong Kong Airlines 1142 | Jinan (TNA) Haikou (HAK) | Delayed | Claim Refund |
29.11.202518:50 | Hong Kong Airlines 282 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
29.11.202518:25 | Hong Kong Airlines 562 | Hong Kong (HKG) Vientiane (VTE) | Delayed | Claim Refund |
29.11.202518:20 | Hong Kong Airlines 232 | Hong Kong (HKG) Shanghai (PVG) | Delayed | Claim Refund |
29.11.202515:30 | Hong Kong Airlines 1826 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
29.11.202514:45 | Hong Kong Airlines 2725 | Hong Kong (HKG) Koror (ROR) | Delayed | Claim Refund |
29.11.202514:35 | Hong Kong Airlines 629 | Seoul (ICN) Hong Kong (HKG) | Delayed | Claim Refund |
29.11.202513:10 | Hong Kong Airlines 1552 | Hong Kong (HKG) Seoul (ICN) | Delayed | Claim Refund |
29.11.202512:25 | Hong Kong Airlines 1825 | Taipei (TPE) Hong Kong (HKG) | Delayed | Claim Refund |
29.11.202512:25 | Hong Kong Airlines 237 | Shanghai (PVG) Hong Kong (HKG) | Delayed | Claim Refund |
29.11.202512:10 | Hong Kong Airlines 115 | Hangzhou (HGH) Hong Kong (HKG) | Delayed | Claim Refund |
29.11.202512:05 | Hong Kong Airlines 1172 | Kunming (KMG) Haikou (HAK) | Delayed | Claim Refund |
29.11.202509:20 | Hong Kong Airlines 608 | Hong Kong (HKG) Tokyo (NRT) | Delayed | Claim Refund |
29.11.202509:15 | Hong Kong Airlines 1301 | Haikou (HAK) Zhengzhou (CGO) | Delayed | Claim Refund |
29.11.202509:10 | Hong Kong Airlines 235 | Shanghai (PVG) Hong Kong (HKG) | Delayed | Claim Refund |
29.11.202509:05 | Hong Kong Airlines 1171 | Haikou (HAK) Kunming (KMG) | Delayed | Claim Refund |
29.11.202509:05 | Hong Kong Airlines 252 | Hong Kong (HKG) Taipei (TPE) | Delayed | Claim Refund |
29.11.202508:45 | Hong Kong Airlines 112 | Hong Kong (HKG) Hangzhou (HGH) | Delayed | Claim Refund |
29.11.202508:15 | Hong Kong Airlines 221 | Nanjing (NKG) Hong Kong (HKG) | Delayed | Claim Refund |
28.11.202523:15 | Hong Kong Airlines 80 | Hong Kong (HKG) Vancouver (YVR) | Delayed | Claim Refund |
28.11.202522:10 | Hong Kong Airlines 5002 | Vancouver (YVR) Calgary (YYC) | Delayed | Claim Refund |
28.11.202521:15 | Hong Kong Airlines 5020 | Vancouver (YVR) Edmonton (YEG) | Delayed | Claim Refund |
28.11.202521:15 | Hong Kong Airlines 3600 | Abu Dhabi (AUH) Hong Kong (HKG) | Delayed | Claim Refund |
28.11.202520:15 | Hong Kong Airlines 5001 | Calgary (YYC) Vancouver (YVR) | Delayed | Claim Refund |
28.11.202520:00 | Hong Kong Airlines 5051 | Prince George (YXS) Vancouver (YVR) | Delayed | Claim Refund |
