Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on TAG Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers the rights of air passengers. In particular, this law covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with fairness and care. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 contains rules regarding the compensation process, including assistance to people experiencing issues with flights. In particular, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, depending on your circumstances.
TAG Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. In case the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
TAG Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out regulations on compensation and assistance for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, TAG Airlines isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim TAG Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
03.01.202617:25 | TAG 3012 | (RTB) (TGU) | Delayed | Claim Refund |
03.01.202617:25 | TAG 3012 | (RTB) (TGU) | Delayed | Claim Refund |
30.12.202516:15 | TAG 150 | (GUA) (FRS) | Delayed | Claim Refund |
28.12.202520:45 | TAG 111 | (FRS) (GUA) | Delayed | Claim Refund |
28.12.202519:15 | TAG 120 | (GUA) (FRS) | Delayed | Claim Refund |
28.12.202517:25 | TAG 414 | (RTB) (GUA) | Delayed | Claim Refund |
27.12.202515:55 | TAG 3020 | (SAP) (RTB) | Delayed | Claim Refund |
27.12.202515:55 | TAG 3020 | (SAP) (RTB) | Delayed | Claim Refund |
26.12.202515:00 | TAG 3027 | (RTB) (SAP) | Delayed | Claim Refund |
07.12.202517:25 | TAG 414 | (RTB) (GUA) | Delayed | Claim Refund |
06.12.202509:30 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
06.12.202509:30 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
05.12.202514:05 | TAG 803 | (BZE) (GUA) | Delayed | Claim Refund |
05.12.202513:40 | TAG 161 | (FRS) (GUA) | Delayed | Claim Refund |
05.12.202510:25 | TAG 141 | (FRS) (GUA) | Delayed | Claim Refund |
05.12.202508:05 | TAG 3013 | (RTB) (SAP) | Delayed | Claim Refund |
05.12.202508:05 | TAG 3013 | (RTB) (SAP) | Delayed | Claim Refund |
04.12.202517:20 | TAG 3012 | (RTB) (TGU) | Delayed | Claim Refund |
04.12.202517:20 | TAG 3012 | (RTB) (TGU) | Delayed | Claim Refund |
04.12.202515:55 | TAG 3010 | (SAP) (RTB) | Delayed | Claim Refund |
04.12.202515:55 | TAG 3010 | (SAP) (RTB) | Delayed | Claim Refund |
03.12.202517:10 | TAG 3006 | (SAP) (TGU) | Delayed | Claim Refund |
03.12.202517:10 | TAG 3006 | (SAP) (TGU) | Delayed | Claim Refund |
03.12.202512:10 | TAG 160 | (GUA) (FRS) | Delayed | Claim Refund |
03.12.202510:25 | TAG 141 | (FRS) (GUA) | Delayed | Claim Refund |
03.12.202508:55 | TAG 140 | (GUA) (FRS) | Delayed | Claim Refund |
01.12.202505:30 | TAG 320 | (GUA) (SAP) | Delayed | Claim Refund |
30.11.202509:55 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
30.11.202509:55 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
30.11.202508:30 | TAG 3013 | (RTB) (SAP) | Delayed | Claim Refund |
30.11.202508:30 | TAG 3013 | (RTB) (SAP) | Delayed | Claim Refund |
29.11.202517:20 | TAG 3012 | (RTB) (TGU) | Delayed | Claim Refund |
29.11.202517:20 | TAG 3012 | (RTB) (TGU) | Delayed | Claim Refund |
29.11.202515:55 | TAG 3020 | (SAP) (RTB) | Delayed | Claim Refund |
29.11.202515:55 | TAG 3020 | (SAP) (RTB) | Delayed | Claim Refund |
29.11.202509:30 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
29.11.202509:30 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
29.11.202506:30 | TAG 3011 | (TGU) (RTB) | Delayed | Claim Refund |
29.11.202506:30 | TAG 3011 | (TGU) (RTB) | Delayed | Claim Refund |
28.11.202514:05 | TAG 803 | (BZE) (GUA) | Delayed | Claim Refund |
28.11.202513:40 | TAG 161 | (FRS) (GUA) | Delayed | Claim Refund |
28.11.202511:55 | TAG 804 | (GUA) (BZE) | Delayed | Claim Refund |
28.11.202510:25 | TAG 141 | (FRS) (GUA) | Delayed | Claim Refund |
27.11.202517:45 | TAG 151 | (FRS) (GUA) | Delayed | Claim Refund |
27.11.202517:30 | TAG 2150 | (GUA) (FRS) | Delayed | Claim Refund |
27.11.202513:40 | TAG 421 | (SAL) (RTB) | Delayed | Claim Refund |
27.11.202511:40 | TAG 420 | (RTB) (SAL) | Delayed | Claim Refund |
27.11.202509:40 | TAG 413 | (GUA) (RTB) | Delayed | Claim Refund |
25.11.202515:55 | TAG 3010 | (SAP) (RTB) | Delayed | Claim Refund |
25.11.202515:55 | TAG 3010 | (SAP) (RTB) | Delayed | Claim Refund |
25.11.202514:30 | TAG 3027 | (RTB) (SAP) | Delayed | Claim Refund |
25.11.202514:30 | TAG 3027 | (RTB) (SAP) | Delayed | Claim Refund |
25.11.202512:45 | TAG 3209 | (TGU) (RTB) | Delayed | Claim Refund |
25.11.202512:45 | TAG 3209 | (TGU) (RTB) | Delayed | Claim Refund |
25.11.202512:05 | TAG 413 | (GUA) (RTB) | Delayed | Claim Refund |
24.11.202515:55 | TAG 3010 | (SAP) (RTB) | Delayed | Claim Refund |
24.11.202509:30 | TAG 3026 | (SAP) (RTB) | Delayed | Claim Refund |
24.11.202505:30 | TAG 320 | (GUA) (SAP) | Delayed | Claim Refund |
23.11.202519:15 | TAG 120 | (GUA) (FRS) | Delayed | Claim Refund |
23.11.202513:10 | TAG 421 | (SAL) (RTB) | Delayed | Claim Refund |
23.11.202511:10 | TAG 420 | (RTB) (SAL) | Delayed | Claim Refund |
