Kenya Airways Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the regulation that deals with air passengers’ rights. Specifically, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 encompasses rules concerning the compensation process, including aid for passengers affected by flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, depending on your specific case.

Compensation for Kenya Airways Flight Cancellation

First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Kenya Airways Flight Delay

When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline also must provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Meals and beverages appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

When a passenger gets an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, it is worth mentioning that the amount of compensation is determined by the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Kenya Airways isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Kenya Airways Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:

  1. Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202514:25

Kenya Airways

414

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

29.05.202509:38

Kenya Airways

7060

New York (JFK)

Buffalo (BUF)

delayed

Claim Refund

29.05.202509:35

Kenya Airways

3830

Paris (CDG)

Budapest (BUD)

delayed

Claim Refund

29.05.202507:35

Kenya Airways

420

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

29.05.202501:35

Kenya Airways

418

Nairobi (NBO)

Entebbe (EBB)

cancelled

Claim Refund

28.05.202517:00

Kenya Airways

4754

Douala (DLA)

Bangui (BGF)

delayed

Claim Refund

28.05.202511:50

Kenya Airways

1346

Billund (BLL)

Amsterdam (AMS)

delayed

Claim Refund

28.05.202505:30

Kenya Airways

3119

Tunis (TUN)

Paris (CDG)

delayed

Claim Refund

27.05.202517:00

Kenya Airways

4756

Douala (DLA)

(NDJ)

delayed

Claim Refund

27.05.202514:35

Kenya Airways

1758

Bremen (BRE)

Amsterdam (AMS)

delayed

Claim Refund

27.05.202510:15

Kenya Airways

1988

Zurich (BSL)

Amsterdam (AMS)

delayed

Claim Refund

27.05.202508:55

Kenya Airways

1723

Amsterdam (AMS)

Brussels (BRU)

delayed

Claim Refund

27.05.202505:30

Kenya Airways

3119

Tunis (TUN)

Paris (CDG)

delayed

Claim Refund

26.05.202516:55

Kenya Airways

1857

Amsterdam (AMS)

Dusseldorf (DUS)

delayed

Claim Refund

26.05.202516:35

Kenya Airways

1989

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

26.05.202514:35

Kenya Airways

793

Cape Town (CPT)

Victoria Falls (VFA)

delayed

Claim Refund

26.05.202514:10

Kenya Airways

1874

Stuttgart (STR)

Amsterdam (AMS)

delayed

Claim Refund

25.05.202520:50

Kenya Airways

417

Entebbe (EBB)

Nairobi (NBO)

delayed

Claim Refund

25.05.202518:45

Kenya Airways

416

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

25.05.202518:30

Kenya Airways

3219

Frankfurt (FRA)

Paris (CDG)

delayed

Claim Refund

25.05.202517:20

Kenya Airways

3350

Bari (BRI)

Paris (CDG)

delayed

Claim Refund

25.05.202516:45

Kenya Airways

1053

Amsterdam (AMS)

Bristol (BRS)

delayed

Claim Refund

25.05.202516:45

Kenya Airways

1757

Amsterdam (AMS)

Bremen (BRE)

delayed

Claim Refund

25.05.202516:35

Kenya Airways

1989

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

25.05.202516:20

Kenya Airways

415

Entebbe (EBB)

Nairobi (NBO)

delayed

Claim Refund

25.05.202515:05

Kenya Airways

1726

Brussels (BRU)

Amsterdam (AMS)

delayed

Claim Refund

25.05.202514:15

Kenya Airways

1772

Frankfurt (FRA)

Amsterdam (AMS)

delayed

Claim Refund

25.05.202514:15

Kenya Airways

414

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

25.05.202514:15

Kenya Airways

3351

Paris (CDG)

Bari (BRI)

delayed

Claim Refund

25.05.202513:50

Kenya Airways

1054

Bristol (BRS)

Amsterdam (AMS)

delayed

Claim Refund

25.05.202513:05

Kenya Airways

3166

Paris (CDG)

Zurich (BSL)

delayed

Claim Refund

25.05.202513:00

Kenya Airways

1051

Amsterdam (AMS)

Bristol (BRS)

delayed

Claim Refund

25.05.202513:00

Kenya Airways

1753

Amsterdam (AMS)

Bremen (BRE)

delayed

Claim Refund

25.05.202509:38

Kenya Airways

7060

New York (JFK)

Buffalo (BUF)

delayed

Claim Refund

24.05.202517:15

Kenya Airways

310

Nairobi (NBO)

Dubai (DXB)

delayed

Claim Refund

24.05.202517:00

Kenya Airways

4756

Douala (DLA)

(NDJ)

delayed

Claim Refund

24.05.202514:25

Kenya Airways

1990

Zurich (BSL)

Amsterdam (AMS)

delayed

Claim Refund

24.05.202513:50

Kenya Airways

1725

Amsterdam (AMS)

Brussels (BRU)

delayed

Claim Refund

24.05.202513:50

Kenya Airways

1054

Bristol (BRS)

Amsterdam (AMS)

delayed

Claim Refund

24.05.202513:05

Kenya Airways

3166

Paris (CDG)

Zurich (BSL)

delayed

Claim Refund

24.05.202513:00

Kenya Airways

1051

Amsterdam (AMS)

Bristol (BRS)

delayed

Claim Refund

24.05.202512:30

Kenya Airways

1987

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

24.05.202510:10

Kenya Airways

1754

Bremen (BRE)

Amsterdam (AMS)

delayed

Claim Refund

24.05.202508:00

Kenya Airways

1722

Brussels (BRU)

Amsterdam (AMS)

delayed

Claim Refund

24.05.202500:55

Kenya Airways

311

Dubai (DXB)

Nairobi (NBO)

delayed

Claim Refund

23.05.202523:10

Kenya Airways

304

Nairobi (NBO)

Dubai (DXB)

delayed

Claim Refund

23.05.202517:15

Kenya Airways

4760

(DSS)

Bissau (OXB)

delayed

Claim Refund

23.05.202517:10

Kenya Airways

310

Nairobi (NBO)

Dubai (DXB)

delayed

Claim Refund

23.05.202517:00

Kenya Airways

4754

Douala (DLA)

Bangui (BGF)

delayed

Claim Refund

23.05.202516:20

Kenya Airways

415

Entebbe (EBB)

Nairobi (NBO)

delayed

Claim Refund

23.05.202516:05

Kenya Airways

5303

Hanoi (HAN)

Bangkok (BKK)

delayed

Claim Refund

23.05.202513:40

Kenya Airways

4758

Lome (LFW)

(DSS)

delayed

Claim Refund

23.05.202512:40

Kenya Airways

4760

Lome (LFW)

(DSS)

delayed

Claim Refund

23.05.202512:10

Kenya Airways

1778

Hamburg (HAM)

Amsterdam (AMS)

delayed

Claim Refund

23.05.202511:00

Kenya Airways

1855

Amsterdam (AMS)

Dusseldorf (DUS)

delayed

Claim Refund

23.05.202509:20

Kenya Airways

3730

Paris (CDG)

Tunis (TUN)

delayed

Claim Refund

23.05.202508:15

Kenya Airways

1856

Dusseldorf (DUS)

Amsterdam (AMS)

delayed

Claim Refund

23.05.202508:10

Kenya Airways

4568

Durban (DUR)

Johannesburg (JNB)

delayed

Claim Refund

23.05.202507:05

Kenya Airways

420

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

23.05.202506:30

Kenya Airways

4564

Johannesburg (JNB)

Durban (DUR)

delayed

Claim Refund

23.05.202506:15

Kenya Airways

1050

Bristol (BRS)

Amsterdam (AMS)

delayed

Claim Refund

23.05.202506:15

Kenya Airways

1986

Zurich (BSL)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202521:10

Kenya Airways

1337

Amsterdam (AMS)

Aalborg (AAL)

delayed

Claim Refund

22.05.202520:30

Kenya Airways

1991

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

22.05.202517:30

Kenya Airways

1824

Berlin (BER)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202517:10

Kenya Airways

310

Nairobi (NBO)

Dubai (DXB)

delayed

Claim Refund

22.05.202516:45

Kenya Airways

1757

Amsterdam (AMS)

Bremen (BRE)

delayed

Claim Refund

22.05.202516:25

Kenya Airways

1335

Amsterdam (AMS)

Aalborg (AAL)

delayed

Claim Refund

22.05.202513:50

Kenya Airways

1054

Bristol (BRS)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202512:25

Kenya Airways

1858

Dusseldorf (DUS)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202511:00

Kenya Airways

3100

Paris (CDG)

Dusseldorf (DUS)

delayed

Claim Refund

22.05.202510:25

Kenya Airways

1724

Brussels (BRU)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202510:15

Kenya Airways

1988

Zurich (BSL)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202510:10

Kenya Airways

1754

Bremen (BRE)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202509:25

Kenya Airways

1175

Amsterdam (AMS)

Trondheim (TRD)

delayed

Claim Refund

22.05.202509:20

Kenya Airways

3730

Paris (CDG)

Tunis (TUN)

delayed

Claim Refund

22.05.202508:55

Kenya Airways

1723

Amsterdam (AMS)

Brussels (BRU)

delayed

Claim Refund

22.05.202508:35

Kenya Airways

3842

Paris (CDG)

Turin (TRN)

delayed

Claim Refund

22.05.202502:40

Kenya Airways

203

Mumbai (BOM)

Nairobi (NBO)

cancelled

Claim Refund

21.05.202517:30

Kenya Airways

1824

Berlin (BER)

Amsterdam (AMS)

delayed

Claim Refund

21.05.202517:00

Kenya Airways

4754

Douala (DLA)

Bangui (BGF)

delayed

Claim Refund

21.05.202516:15

Kenya Airways

3957

Berlin (BER)

Paris (CDG)

delayed

Claim Refund

21.05.202513:00

Kenya Airways

1051

Amsterdam (AMS)

Bristol (BRS)

delayed

Claim Refund

21.05.202513:00

Kenya Airways

1753

Amsterdam (AMS)

Bremen (BRE)

delayed

Claim Refund

21.05.202512:30

Kenya Airways

1987

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

21.05.202512:00

Kenya Airways

264

Nairobi (NBO)

Comoro (HAH)

cancelled

Claim Refund

21.05.202510:10

Kenya Airways

3020

Zurich (BSL)

Paris (CDG)

delayed

Claim Refund

21.05.202509:20

Kenya Airways

1052

Bristol (BRS)

Amsterdam (AMS)

delayed

Claim Refund

21.05.202508:00

Kenya Airways

1722

Brussels (BRU)

Amsterdam (AMS)

delayed

Claim Refund

21.05.202507:50

Kenya Airways

5266

Bangkok (BKK)

Kunming (KMG)

delayed

Claim Refund

21.05.202506:15

Kenya Airways

1050

Bristol (BRS)

Amsterdam (AMS)

delayed

Claim Refund

20.05.202522:20

Kenya Airways

304

Nairobi (NBO)

Dubai (DXB)

delayed

Claim Refund

20.05.202521:35

Kenya Airways

1863

Amsterdam (AMS)

Dusseldorf (DUS)

delayed

Claim Refund

20.05.202520:50

Kenya Airways

3832

Paris (CDG)

Budapest (BUD)

delayed

Claim Refund

20.05.202520:30

Kenya Airways

1991

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

20.05.202517:10

Kenya Airways

310

Nairobi (NBO)

Dubai (DXB)

delayed

Claim Refund

20.05.202516:35

Kenya Airways

1989

Amsterdam (AMS)

Zurich (BSL)

delayed

Claim Refund

20.05.202514:25

Kenya Airways

1990

Zurich (BSL)

Amsterdam (AMS)

delayed

Claim Refund

20.05.202512:25

Kenya Airways

1333

Amsterdam (AMS)

Aalborg (AAL)

delayed

Claim Refund

20.05.202507:35

Kenya Airways

420

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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