Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the law that covers the rights of air passengers. More precisely, this law covers different situations, including delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses regulations concerning the process of compensation, including aid to people who suffered from issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, depending on your specific case.
Compensation for Jetstar Flight Cancellation
First and foremost, travelers should be aware that the airline is required to notify them about the flight cancellation. If the airline informs you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Jetstar Flight Delay
When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this service.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can receive reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Jetstar is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Jetstar Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
09.05.202516:05 | Jetstar 465 | Ballina (BNK) Melbourne (MEL) | delayed | Refunds |
08.05.202514:10 | Jetstar 263 | Singapore (SIN) Labuan Bajo (LBJ) | delayed | Refunds |
07.05.202511:35 | Jetstar 842 | Adelaide (ADL) Proserpine (PPP) | delayed | Refunds |
05.05.202522:35 | Jetstar 38 | Denpasar (DPS) Sydney (SYD) | delayed | Refunds |
05.05.202521:20 | Jetstar 907 | Townsville (TSV) Brisbane (BNE) | delayed | Refunds |
05.05.202520:00 | Jetstar 106 | Perth (PER) Denpasar (DPS) | delayed | Refunds |
05.05.202519:00 | Jetstar 127 | Adelaide (ADL) Denpasar (DPS) | delayed | Refunds |
05.05.202518:45 | Jetstar 906 | Brisbane (BNE) Townsville (TSV) | delayed | Refunds |
05.05.202516:25 | Jetstar 37 | Sydney (SYD) Denpasar (DPS) | delayed | Refunds |
05.05.202515:50 | Jetstar 33 | Melbourne (MEL) Denpasar (DPS) | delayed | Refunds |
05.05.202512:45 | Jetstar 834 | Wuxi (WUX) Singapore (SIN) | delayed | Refunds |
04.05.202521:50 | Jetstar 43 | Tokyo (NRT) Manila (MNL) | delayed | Refunds |
04.05.202521:45 | Jetstar 766 | Manila (MNL) Singapore (SIN) | delayed | Refunds |
04.05.202519:40 | Jetstar 41 | Tokyo (NRT) Manila (MNL) | delayed | Refunds |
04.05.202517:35 | Jetstar 8972 | Darwin (DRW) Hong Kong (HKG) | delayed | Refunds |
02.05.202515:35 | Jetstar 843 | Proserpine (PPP) Adelaide (ADL) | delayed | Refunds |
02.05.202511:35 | Jetstar 842 | Adelaide (ADL) Proserpine (PPP) | delayed | Refunds |
01.05.202516:40 | Jetstar 461 | Ballina (BNK) Sydney (SYD) | delayed | Refunds |
01.05.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
01.05.202514:10 | Jetstar 263 | Singapore (SIN) Labuan Bajo (LBJ) | delayed | Refunds |
30.04.202516:40 | Jetstar 461 | Ballina (BNK) Sydney (SYD) | delayed | Refunds |
30.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
30.04.202512:10 | Jetstar 848 | Sydney (SYD) Hamilton Island (HTI) | delayed | Refunds |
29.04.202523:35 | Jetstar 51 | Tokyo (KIX) Taipei (TPE) | delayed | Refunds |
29.04.202522:50 | Jetstar 11 | Tokyo (NRT) Taipei (TPE) | delayed | Refunds |
29.04.202518:20 | Jetstar 54 | Taipei (TPE) Tokyo (KIX) | delayed | Refunds |
29.04.202515:00 | Jetstar 7993 | Sydney (SYD) Proserpine (PPP) | delayed | Refunds |
28.04.202519:35 | Jetstar 589 | Nagoya (NGO) Fukuoka (FUK) | delayed | Refunds |
28.04.202517:05 | Jetstar 587 | Nagoya (NGO) Fukuoka (FUK) | delayed | Refunds |
28.04.202512:20 | Jetstar 40 | Denpasar (DPS) Sydney (SYD) | delayed | Refunds |
28.04.202507:10 | Jetstar 82 | Denpasar (DPS) Darwin (DRW) | delayed | Refunds |
27.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
27.04.202510:55 | Jetstar 292 | Queenstown (ZQN) Auckland (AKL) | delayed | Refunds |
27.04.202509:10 | Jetstar 175 | Sunshine Coast (MCY) Auckland (AKL) | delayed | Refunds |
27.04.202506:15 | Jetstar 176 | Auckland (AKL) Sunshine Coast (MCY) | delayed | Refunds |
26.04.202519:35 | Jetstar 589 | Nagoya (NGO) Fukuoka (FUK) | delayed | Refunds |
26.04.202517:05 | Jetstar 587 | Nagoya (NGO) Fukuoka (FUK) | delayed | Refunds |
26.04.202513:25 | Jetstar 583 | Nagoya (NGO) Fukuoka (FUK) | delayed | Refunds |
25.04.202523:55 | Jetstar 989 | Perth (PER) Sydney (SYD) | delayed | Refunds |
25.04.202523:40 | Jetstar 971 | Perth (PER) Melbourne (MEL) | delayed | Refunds |
25.04.202520:45 | Jetstar 860 | Adelaide (ADL) Perth (PER) | delayed | Refunds |
25.04.202520:00 | Jetstar 106 | Perth (PER) Denpasar (DPS) | delayed | Refunds |
25.04.202515:35 | Jetstar 843 | Proserpine (PPP) Adelaide (ADL) | delayed | Refunds |
25.04.202515:10 | Jetstar 107 | Denpasar (DPS) Perth (PER) | delayed | Refunds |
25.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
24.04.202514:10 | Jetstar 263 | Singapore (SIN) Labuan Bajo (LBJ) | delayed | Refunds |
23.04.202519:00 | Jetstar 888 | Brisbane (BNE) Mackay (MKY) | delayed | Refunds |
23.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
23.04.202506:00 | Jetstar 761 | Singapore (SIN) Manila (MNL) | delayed | Refunds |
22.04.202506:15 | Jetstar 39 | Sydney (SYD) Denpasar (DPS) | delayed | Refunds |
21.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
20.04.202512:10 | Jetstar 848 | Sydney (SYD) Hamilton Island (HTI) | delayed | Refunds |
20.04.202511:35 | Jetstar 842 | Adelaide (ADL) Proserpine (PPP) | delayed | Refunds |
18.04.202514:50 | Jetstar 17 | Melbourne (MEL) Phuket (HKT) | delayed | Refunds |
15.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
14.04.202516:40 | Jetstar 461 | Ballina (BNK) Sydney (SYD) | delayed | Refunds |
14.04.202515:20 | Jetstar 849 | Hamilton Island (HTI) Sydney (SYD) | delayed | Refunds |
14.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
13.04.202517:15 | Jetstar 765 | Singapore (SIN) Manila (MNL) | delayed | Refunds |
13.04.202515:35 | Jetstar 843 | Proserpine (PPP) Adelaide (ADL) | delayed | Refunds |
13.04.202513:15 | Jetstar 764 | Tokyo (KIX) Manila (MNL) | delayed | Refunds |
12.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
12.04.202512:05 | Jetstar 818 | Haikou (HAK) Singapore (SIN) | delayed | Refunds |
12.04.202511:05 | Jetstar 898 | Sydney (SYD) Bussellton (BQB) | delayed | Refunds |
11.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
10.04.202516:40 | Jetstar 461 | Ballina (BNK) Sydney (SYD) | delayed | Refunds |
10.04.202514:10 | Jetstar 263 | Singapore (SIN) Labuan Bajo (LBJ) | delayed | Refunds |
09.04.202512:10 | Jetstar 848 | Sydney (SYD) Hamilton Island (HTI) | delayed | Refunds |
08.04.202513:50 | Jetstar 236 | Christchurch (CHC) Auckland (AKL) | delayed | Refunds |
08.04.202512:20 | Jetstar 258 | Wellington (WLG) Auckland (AKL) | delayed | Refunds |
08.04.202511:50 | Jetstar 282 | Dunedin (DUD) Auckland (AKL) | delayed | Refunds |
08.04.202510:35 | Jetstar 660 | Sydney (SYD) Ayers Rock (AYQ) | delayed | Refunds |
08.04.202510:30 | Jetstar 259 | Auckland (AKL) Wellington (WLG) | delayed | Refunds |
08.04.202509:10 | Jetstar 175 | Sunshine Coast (MCY) Auckland (AKL) | delayed | Refunds |
08.04.202508:30 | Jetstar 252 | Wellington (WLG) Auckland (AKL) | delayed | Refunds |
08.04.202508:30 | Jetstar 228 | Christchurch (CHC) Auckland (AKL) | delayed | Refunds |
08.04.202507:40 | Jetstar 250 | Wellington (WLG) Auckland (AKL) | delayed | Refunds |
08.04.202507:00 | Jetstar 132 | Auckland (AKL) Gold Coast (OOL) | delayed | Refunds |
07.04.202512:10 | Jetstar 848 | Sydney (SYD) Hamilton Island (HTI) | delayed | Refunds |
06.04.202516:40 | Jetstar 116 | Perth (PER) Denpasar (DPS) | delayed | Refunds |
06.04.202512:30 | Jetstar 970 | Melbourne (MEL) Perth (PER) | delayed | Refunds |
06.04.202511:50 | Jetstar 986 | Sydney (SYD) Perth (PER) | delayed | Refunds |
06.04.202511:40 | Jetstar 109 | Denpasar (DPS) Perth (PER) | delayed | Refunds |
04.04.202513:15 | Jetstar 58 | Denpasar (DPS) Brisbane (BNE) | delayed | Refunds |
04.04.202512:20 | Jetstar 40 | Denpasar (DPS) Sydney (SYD) | delayed | Refunds |
04.04.202510:15 | Jetstar 126 | Denpasar (DPS) Adelaide (ADL) | delayed | Refunds |
04.04.202507:10 | Jetstar 82 | Denpasar (DPS) Darwin (DRW) | delayed | Refunds |
02.04.202516:40 | Jetstar 461 | Ballina (BNK) Sydney (SYD) | cancelled | Refunds |
02.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
01.04.202514:50 | Jetstar 460 | Sydney (SYD) Ballina (BNK) | delayed | Refunds |
31.03.202523:10 | Jetstar 965 | Perth (PER) Brisbane (BNE) | delayed | Refunds |
31.03.202522:05 | Jetstar 76 | Bangkok (BKK) Perth (PER) | delayed | Refunds |
31.03.202521:30 | Jetstar 117 | Denpasar (DPS) Perth (PER) | delayed | Refunds |
29.03.202515:10 | Jetstar 464 | Melbourne (MEL) Ballina (BNK) | delayed | Refunds |
29.03.202510:45 | Jetstar 818 | Haikou (HAK) Singapore (SIN) | delayed | Refunds |
