Jetstar Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the law that covers the rights of air passengers. More precisely, this law covers different situations, including delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 encompasses regulations concerning the process of compensation, including aid to people who suffered from issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, depending on your specific case.

Compensation for Jetstar Flight Cancellation

First and foremost, travelers should be aware that the airline is required to notify them about the flight cancellation. If the airline informs you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Jetstar Flight Delay

When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of EU Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:

  • Food and drinks appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

When a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this service.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can receive reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Jetstar is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Jetstar Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:

  1. Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to get you your compensation. You only pay us if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

29.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

28.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

28.05.202516:05

Jetstar

465

Ballina (BNK)

Melbourne (MEL)

delayed

Claim Refund

28.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

26.05.202502:15

Jetstar

677

Darwin (DRW)

Melbourne (MEL)

delayed

Claim Refund

25.05.202521:25

Jetstar

678

Melbourne (MEL)

Darwin (DRW)

delayed

Claim Refund

25.05.202520:25

Jetstar

672

Sydney (SYD)

Darwin (DRW)

delayed

Claim Refund

25.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

25.05.202500:40

Jetstar

40

Manila (MNL)

Tokyo (NRT)

delayed

Claim Refund

24.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

24.05.202517:40

Jetstar

764

Manila (MNL)

Singapore (SIN)

delayed

Claim Refund

24.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

24.05.202512:45

Jetstar

8986

Darwin (DRW)

Singapore (XSP)

delayed

Claim Refund

23.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

23.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

23.05.202512:35

Jetstar

908

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

23.05.202512:20

Jetstar

83

Darwin (DRW)

Denpasar (DPS)

delayed

Claim Refund

23.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

23.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

22.05.202521:20

Jetstar

907

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

22.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

22.05.202516:30

Jetstar

569

Brisbane (BNE)

Melbourne (MEL)

delayed

Claim Refund

22.05.202515:35

Jetstar

935

Cairns (CNS)

Brisbane (BNE)

delayed

Claim Refund

22.05.202515:10

Jetstar

55

Tokyo (KIX)

Taipei (TPE)

delayed

Claim Refund

22.05.202515:05

Jetstar

566

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

22.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

22.05.202514:10

Jetstar

818

Sydney (SYD)

Brisbane (BNE)

delayed

Claim Refund

22.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

22.05.202513:15

Jetstar

58

Denpasar (DPS)

Brisbane (BNE)

delayed

Claim Refund

22.05.202511:45

Jetstar

567

Brisbane (BNE)

Melbourne (MEL)

delayed

Claim Refund

22.05.202511:05

Jetstar

1035

Melbourne (MEL)

Denpasar (DPS)

delayed

Claim Refund

22.05.202509:50

Jetstar

801

Adelaide (ADL)

Brisbane (BNE)

delayed

Claim Refund

22.05.202509:30

Jetstar

562

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

22.05.202509:15

Jetstar

43

Melbourne (MEL)

Denpasar (DPS)

delayed

Claim Refund

22.05.202508:45

Jetstar

905

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

22.05.202507:30

Jetstar

57

Brisbane (BNE)

Denpasar (DPS)

delayed

Claim Refund

22.05.202506:50

Jetstar

110

Perth (PER)

Denpasar (DPS)

delayed

Claim Refund

22.05.202506:15

Jetstar

39

Sydney (SYD)

Denpasar (DPS)

delayed

Claim Refund

21.05.202521:50

Jetstar

48

Seoul (ICN)

Sydney (SYD)

delayed

Claim Refund

21.05.202515:35

Jetstar

843

Proserpine (PPP)

Adelaide (ADL)

delayed

Claim Refund

21.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

20.05.202515:05

Jetstar

566

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

20.05.202514:10

Jetstar

818

Sydney (SYD)

Brisbane (BNE)

delayed

Claim Refund

20.05.202511:45

Jetstar

567

Brisbane (BNE)

Melbourne (MEL)

delayed

Claim Refund

20.05.202509:30

Jetstar

562

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

20.05.202509:20

Jetstar

814

Sydney (SYD)

Brisbane (BNE)

delayed

Claim Refund

20.05.202508:45

Jetstar

905

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

19.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

18.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

18.05.202515:35

Jetstar

843

Proserpine (PPP)

Adelaide (ADL)

delayed

Claim Refund

18.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

17.05.202517:50

Jetstar

770

Tokyo (KIX)

Manila (MNL)

delayed

Claim Refund

17.05.202517:05

Jetstar

587

Nagoya (NGO)

Fukuoka (FUK)

delayed

Claim Refund

17.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

17.05.202514:05

Jetstar

834

Brisbane (BNE)

Proserpine (PPP)

delayed

Claim Refund

17.05.202513:25

Jetstar

583

Nagoya (NGO)

Fukuoka (FUK)

delayed

Claim Refund

17.05.202506:10

Jetstar

904

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

16.05.202521:20

Jetstar

907

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

16.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

16.05.202517:10

Jetstar

916

Melbourne (MEL)

Townsville (TSV)

delayed

Claim Refund

16.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

16.05.202515:20

Jetstar

849

Hamilton Island (HTI)

Sydney (SYD)

delayed

Claim Refund

16.05.202515:15

Jetstar

909

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

16.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

16.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

15.05.202517:50

Jetstar

770

Tokyo (KIX)

Manila (MNL)

delayed

Claim Refund

15.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

15.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

15.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

14.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

14.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

13.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

12.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

12.05.202515:20

Jetstar

849

Hamilton Island (HTI)

Sydney (SYD)

delayed

Claim Refund

12.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

11.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

10.05.202519:35

Jetstar

589

Nagoya (NGO)

Fukuoka (FUK)

delayed

Claim Refund

09.05.202516:05

Jetstar

465

Ballina (BNK)

Melbourne (MEL)

delayed

Claim Refund

08.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

07.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

05.05.202522:35

Jetstar

38

Denpasar (DPS)

Sydney (SYD)

delayed

Claim Refund

05.05.202521:20

Jetstar

907

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

05.05.202520:00

Jetstar

106

Perth (PER)

Denpasar (DPS)

delayed

Claim Refund

05.05.202519:00

Jetstar

127

Adelaide (ADL)

Denpasar (DPS)

delayed

Claim Refund

05.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

05.05.202516:25

Jetstar

37

Sydney (SYD)

Denpasar (DPS)

delayed

Claim Refund

05.05.202515:50

Jetstar

33

Melbourne (MEL)

Denpasar (DPS)

delayed

Claim Refund

05.05.202512:45

Jetstar

834

Wuxi (WUX)

Singapore (SIN)

delayed

Claim Refund

04.05.202521:50

Jetstar

43

Tokyo (NRT)

Manila (MNL)

delayed

Claim Refund

04.05.202521:45

Jetstar

766

Manila (MNL)

Singapore (SIN)

delayed

Claim Refund

04.05.202519:40

Jetstar

41

Tokyo (NRT)

Manila (MNL)

delayed

Claim Refund

04.05.202517:35

Jetstar

8972

Darwin (DRW)

Hong Kong (HKG)

delayed

Claim Refund

02.05.202515:35

Jetstar

843

Proserpine (PPP)

Adelaide (ADL)

delayed

Claim Refund

02.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

01.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

01.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

01.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

30.04.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

30.04.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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