Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. Under EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Air India Express flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that deals with air passengers’ rights. More precisely, this legislation covers different situations, such as rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules regarding the compensation process, including aid to travelers experiencing issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, depending on your specific case.
Air India Express Flight Cancellation Compensation
First and foremost, passengers need to know that the airline is required to notify them about the flight cancellation. If the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air India Express Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out common rules on compensation and assistance for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261/2004 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you can obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air India Express isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air India Express Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202623:20 | Air India Express 815 | (IXE) (AUH) | Delayed | Claim Refund |
07.01.202621:10 | Air India Express 1098 | (PNQ) (BBI) | Delayed | Claim Refund |
07.01.202620:50 | Air India Express 257 | (BOM) (AUH) | Delayed | Claim Refund |
07.01.202620:05 | Air India Express 2781 | (BLR) (BBI) | Delayed | Claim Refund |
07.01.202617:45 | Air India Express 197 | (LKO) (DXB) | Delayed | Claim Refund |
07.01.202617:25 | Air India Express 1064 | (DEL) (BBI) | Delayed | Claim Refund |
07.01.202617:00 | Air India Express 832 | (DXB) (IXE) | Delayed | Claim Refund |
07.01.202611:20 | Air India Express 689 | (SIN) (TRZ) | Delayed | Claim Refund |
07.01.202607:55 | Air India Express 2969 | (BLR) (TRZ) | Delayed | Claim Refund |
07.01.202607:35 | Air India Express 1215 | (BLR) (BBI) | Delayed | Claim Refund |
06.01.202622:20 | Air India Express 870 | (BLR) (KWI) | Delayed | Claim Refund |
06.01.202620:40 | Air India Express 574 | (DOH) (TRV) | Delayed | Claim Refund |
06.01.202620:25 | Air India Express 2974 | (BLR) (IXE) | Delayed | Claim Refund |
06.01.202619:55 | Air India Express 1062 | (IXC) (BLR) | Delayed | Claim Refund |
06.01.202618:45 | Air India Express 1532 | (IXB) (CCU) | Delayed | Claim Refund |
06.01.202618:10 | Air India Express 2430 | (IXA) (IXB) | Delayed | Claim Refund |
06.01.202617:10 | Air India Express 1179 | (DEL) (IXB) | Delayed | Claim Refund |
06.01.202616:25 | Air India Express 1089 | (BLR) (IXC) | Delayed | Claim Refund |
06.01.202616:15 | Air India Express 1782 | (DEL) (IXE) | Delayed | Claim Refund |
06.01.202614:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
05.01.202619:35 | Air India Express 895 | (BLR) (RUH) | Delayed | Claim Refund |
05.01.202619:15 | Air India Express 773 | (CNN) (DOH) | Delayed | Claim Refund |
05.01.202618:40 | Air India Express 475 | (COK) (DOH) | Delayed | Claim Refund |
05.01.202617:25 | Air India Express 1038 | (IMF) (GAU) | Delayed | Claim Refund |
05.01.202616:10 | Air India Express 263 | (BKK) (STV) | Delayed | Claim Refund |
05.01.202616:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
05.01.202615:55 | Air India Express 1037 | (GAU) (IMF) | Delayed | Claim Refund |
05.01.202614:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
05.01.202612:20 | Air India Express 2956 | (BBI) (IXZ) | Delayed | Claim Refund |
05.01.202611:35 | Air India Express 521 | (TRV) (RUH) | Delayed | Claim Refund |
04.01.202616:05 | Air India Express 191 | (ATQ) (DXB) | Delayed | Claim Refund |
04.01.202616:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
04.01.202614:10 | Air India Express 343 | (CCJ) (DXB) | Delayed | Claim Refund |
04.01.202612:50 | Air India Express 1271 | (IXJ) (SXR) | Delayed | Claim Refund |
04.01.202612:45 | Air India Express 611 | (TRZ) (DXB) | Delayed | Claim Refund |
04.01.202611:00 | Air India Express 2882 | (DIB) (GAU) | Delayed | Claim Refund |
04.01.202610:50 | Air India Express 1518 | (IMF) (GAU) | Delayed | Claim Refund |
04.01.202607:20 | Air India Express 1517 | (CCU) (GAU) | Delayed | Claim Refund |
04.01.202605:40 | Air India Express 2881 | (BLR) (GAU) | Delayed | Claim Refund |
04.01.202605:35 | Air India Express 346 | (DXB) (CCJ) | Delayed | Claim Refund |
03.01.202623:10 | Air India Express 239 | (GOI) (DXB) | Delayed | Claim Refund |
03.01.202622:05 | Air India Express 530 | (DXB) (TRV) | Delayed | Claim Refund |
03.01.202621:50 | Air India Express 235 | (BOM) (MCT) | Delayed | Claim Refund |
03.01.202620:20 | Air India Express 1605 | (BLR) (GOI) | Delayed | Claim Refund |
03.01.202620:10 | Air India Express 1235 | (DEL) (BOM) | Delayed | Claim Refund |
03.01.202619:25 | Air India Express 1241 | (GOI) (BOM) | Delayed | Claim Refund |
03.01.202618:55 | Air India Express 2897 | (BLR) (GOI) | Delayed | Claim Refund |
03.01.202617:50 | Air India Express 1242 | (BOM) (GOI) | Delayed | Claim Refund |
03.01.202616:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
03.01.202614:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
03.01.202607:05 | Air India Express 1228 | (DEL) (IDR) | Delayed | Claim Refund |
03.01.202604:00 | Air India Express 2873 | (BLR) (PNQ) | Delayed | Claim Refund |
03.01.202602:55 | Air India Express 2645 | (HYD) (PNQ) | Delayed | Claim Refund |
03.01.202602:20 | Air India Express 240 | (DXB) (GOI) | Delayed | Claim Refund |
02.01.202616:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
02.01.202614:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
02.01.202607:20 | Air India Express 2927 | (BLR) (IXB) | Delayed | Claim Refund |
02.01.202607:10 | Air India Express 1176 | (BOM) (IXB) | Delayed | Claim Refund |
02.01.202604:35 | Air India Express 751 | (CNN) (RKT) | Delayed | Claim Refund |
01.01.202614:45 | Air India Express 1252 | (VNS) (DEL) | Delayed | Claim Refund |
01.01.202613:30 | Air India Express 1023 | (BOM) (VNS) | Delayed | Claim Refund |
01.01.202613:05 | Air India Express 1087 | (VNS) (BLR) | Delayed | Claim Refund |
01.01.202611:20 | Air India Express 184 | (SHJ) (VNS) | Delayed | Claim Refund |
31.12.202520:40 | Air India Express 251 | (BOM) (SHJ) | Delayed | Claim Refund |
31.12.202517:40 | Air India Express 183 | (VNS) (SHJ) | Delayed | Claim Refund |
31.12.202517:05 | Air India Express 2871 | (VNS) (HYD) | Delayed | Claim Refund |
31.12.202514:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
31.12.202510:00 | Air India Express 2975 | (BLR) (VNS) | Delayed | Claim Refund |
31.12.202509:00 | Air India Express 1521 | (CCU) (IXA) | Delayed | Claim Refund |
31.12.202507:50 | Air India Express 1580 | (BLR) (IXE) | Delayed | Claim Refund |
31.12.202507:20 | Air India Express 2927 | (BLR) (IXB) | Delayed | Claim Refund |
31.12.202507:10 | Air India Express 1176 | (BOM) (IXB) | Delayed | Claim Refund |
31.12.202503:05 | Air India Express 816 | (AUH) (IXE) | Delayed | Claim Refund |
30.12.202523:40 | Air India Express 814 | (DXB) (IXE) | Delayed | Claim Refund |
30.12.202520:15 | Air India Express 813 | (IXE) (DXB) | Delayed | Claim Refund |
30.12.202516:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
30.12.202514:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
30.12.202514:10 | Air India Express 343 | (CCJ) (DXB) | Delayed | Claim Refund |
30.12.202509:55 | Air India Express 178 | (DEL) (AUH) | Delayed | Claim Refund |
29.12.202519:25 | Air India Express 2836 | (COK) (HYD) | Delayed | Claim Refund |
29.12.202514:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
29.12.202512:15 | Air India Express 2956 | (BBI) (IXZ) | Delayed | Claim Refund |
28.12.202521:50 | Air India Express 235 | (BOM) (MCT) | Delayed | Claim Refund |
28.12.202521:00 | Air India Express 331 | (CCJ) (RKT) | Delayed | Claim Refund |
28.12.202517:45 | Air India Express 941 | (BLR) (JED) | Delayed | Claim Refund |
28.12.202516:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
28.12.202514:20 | Air India Express 1076 | (IXB) (DIB) | Delayed | Claim Refund |
28.12.202512:40 | Air India Express 748 | (DXB) (CNN) | Delayed | Claim Refund |
28.12.202510:45 | Air India Express 545 | (TRV) (SHJ) | Delayed | Claim Refund |
28.12.202509:50 | Air India Express 255 | (IDR) (SHJ) | Delayed | Claim Refund |
28.12.202508:00 | Air India Express 135 | (DEL) (SHJ) | Delayed | Claim Refund |
27.12.202521:45 | Air India Express 1265 | (DEL) (GOI) | Delayed | Claim Refund |
27.12.202520:15 | Air India Express 813 | (IXE) (DXB) | Delayed | Claim Refund |
27.12.202519:55 | Air India Express 192 | (DXB) (ATQ) | Cancelled | Claim Refund |
27.12.202519:25 | Air India Express 1241 | (GOI) (BOM) | Delayed | Claim Refund |
27.12.202518:55 | Air India Express 2897 | (BLR) (GOI) | Delayed | Claim Refund |
27.12.202517:50 | Air India Express 1242 | (BOM) (GOI) | Delayed | Claim Refund |
27.12.202516:20 | Air India Express 191 | (ATQ) (DXB) | Cancelled | Claim Refund |
27.12.202516:00 | Air India Express 2990 | (DIB) (IXB) | Delayed | Claim Refund |
27.12.202514:10 | Air India Express 343 | (CCJ) (DXB) | Delayed | Claim Refund |
