Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the law that deals with air passengers’ rights. In particular, this legislation covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes regulations regarding the compensation process, including aid to travelers experiencing flight problems. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, according to your specific case.
Compensation for Garuda Indonesia Flight Cancellation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. If the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Garuda Indonesia Flight Delay
When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Garuda Indonesia is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Garuda Indonesia Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
30.05.202507:10 | Garuda Indonesia 9333 | Okayama (OKJ) Tokyo (HND) | delayed | Claim Refund |
30.05.202507:05 | Garuda Indonesia 9147 | Tokyo (ITM) Tokyo (HND) | delayed | Claim Refund |
30.05.202506:45 | Garuda Indonesia 9351 | Tokyo (KIX) Tokyo (HND) | delayed | Claim Refund |
29.05.202523:25 | Garuda Indonesia 874 | Jakarta (CGK) Tokyo (HND) | delayed | Claim Refund |
29.05.202517:25 | Garuda Indonesia 166 | Jakarta (HLP) Padang (PDG) | delayed | Claim Refund |
29.05.202517:15 | Garuda Indonesia 163 | Padang (PDG) Jakarta (HLP) | delayed | Claim Refund |
29.05.202515:10 | Garuda Indonesia 9727 | Seoul (ICN) Jakarta (CGK) | delayed | Claim Refund |
29.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
29.05.202514:00 | Garuda Indonesia 9346 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
29.05.202513:30 | Garuda Indonesia 9148 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
29.05.202512:30 | Garuda Indonesia 9146 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
29.05.202511:55 | Garuda Indonesia 9342 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
29.05.202511:45 | Garuda Indonesia 875 | Tokyo (HND) Jakarta (CGK) | delayed | Claim Refund |
29.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
29.05.202507:05 | Garuda Indonesia 9353 | Tokushima (TKS) Tokyo (HND) | delayed | Claim Refund |
28.05.202523:25 | Garuda Indonesia 874 | Jakarta (CGK) Tokyo (HND) | delayed | Claim Refund |
28.05.202517:15 | Garuda Indonesia 163 | Padang (PDG) Jakarta (HLP) | delayed | Claim Refund |
28.05.202516:35 | Garuda Indonesia 156 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
28.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
28.05.202514:00 | Garuda Indonesia 9346 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
28.05.202513:30 | Garuda Indonesia 9160 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
28.05.202513:30 | Garuda Indonesia 9148 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
28.05.202513:15 | Garuda Indonesia 9356 | Tokyo (HND) Aomori (AOJ) | delayed | Claim Refund |
28.05.202513:05 | Garuda Indonesia 9334 | Tokyo (HND) Komatsu (KMQ) | delayed | Claim Refund |
28.05.202512:45 | Garuda Indonesia 9352 | Tokyo (HND) Tokushima (TKS) | delayed | Claim Refund |
28.05.202512:40 | Garuda Indonesia 9158 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
28.05.202511:55 | Garuda Indonesia 9328 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
28.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
28.05.202509:35 | Garuda Indonesia 8889 | Dubai (DXB) Rome (MXP) | delayed | Claim Refund |
28.05.202509:25 | Garuda Indonesia 181 | Jakarta (KNO) Jakarta (HLP) | delayed | Claim Refund |
28.05.202508:20 | Garuda Indonesia 8861 | Dubai (DXB) Paris (CDG) | delayed | Claim Refund |
28.05.202507:45 | Garuda Indonesia 8887 | Dubai (DXB) London (LHR) | delayed | Claim Refund |
28.05.202507:25 | Garuda Indonesia 8869 | Dubai (DXB) Manchester (MAN) | delayed | Claim Refund |
28.05.202507:10 | Garuda Indonesia 9337 | Takamatsu (TAK) Tokyo (HND) | delayed | Claim Refund |
28.05.202507:05 | Garuda Indonesia 9353 | Tokushima (TKS) Tokyo (HND) | delayed | Claim Refund |
27.05.202522:15 | Garuda Indonesia 8842 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
27.05.202520:40 | Garuda Indonesia 8864 | London (LHR) Dubai (DXB) | delayed | Claim Refund |
27.05.202519:25 | Garuda Indonesia 159 | Batam (BTH) Jakarta (CGK) | cancelled | Claim Refund |
27.05.202517:35 | Garuda Indonesia 220 | Jakarta (CGK) Solo City (SOC) | delayed | Claim Refund |
27.05.202517:25 | Garuda Indonesia 166 | Jakarta (HLP) Padang (PDG) | delayed | Claim Refund |
27.05.202517:15 | Garuda Indonesia 163 | Padang (PDG) Jakarta (HLP) | delayed | Claim Refund |
27.05.202516:35 | Garuda Indonesia 156 | Jakarta (CGK) Batam (BTH) | cancelled | Claim Refund |
27.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
27.05.202513:30 | Garuda Indonesia 9148 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
27.05.202513:15 | Garuda Indonesia 9336 | Tokyo (HND) Takamatsu (TAK) | delayed | Claim Refund |
27.05.202513:05 | Garuda Indonesia 9334 | Tokyo (HND) Komatsu (KMQ) | delayed | Claim Refund |
27.05.202512:45 | Garuda Indonesia 9352 | Tokyo (HND) Tokushima (TKS) | delayed | Claim Refund |
27.05.202512:00 | Garuda Indonesia 9154 | Tokyo (HND) Fukuoka (FUK) | delayed | Claim Refund |
27.05.202512:00 | Garuda Indonesia 149 | Padang (PDG) Jakarta (CGK) | delayed | Claim Refund |
27.05.202511:55 | Garuda Indonesia 1464 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
27.05.202511:55 | Garuda Indonesia 9328 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
27.05.202511:45 | Garuda Indonesia 875 | Tokyo (HND) Jakarta (CGK) | delayed | Claim Refund |
27.05.202509:35 | Garuda Indonesia 8889 | Dubai (DXB) Rome (MXP) | delayed | Claim Refund |
27.05.202508:55 | Garuda Indonesia 9220 | Amsterdam (AMS) Brussels (BRU) | delayed | Claim Refund |
27.05.202503:25 | Garuda Indonesia 8982 | Dubai (DXB) Denpasar (DPS) | delayed | Claim Refund |
27.05.202502:30 | Garuda Indonesia 8865 | Dubai (DXB) London (LHR) | delayed | Claim Refund |
26.05.202521:55 | Garuda Indonesia 8840 | Paris (CDG) Dubai (DXB) | delayed | Claim Refund |
26.05.202521:15 | Garuda Indonesia 8870 | Manchester (MAN) Dubai (DXB) | delayed | Claim Refund |
26.05.202519:55 | Garuda Indonesia 9168 | Tokyo (HND) Nagoya (NGO) | delayed | Claim Refund |
26.05.202517:20 | Garuda Indonesia 453 | Labuan Bajo (LBJ) Jakarta (CGK) | delayed | Claim Refund |
26.05.202515:20 | Garuda Indonesia 9076 | Amsterdam (AMS) Berlin (BER) | delayed | Claim Refund |
26.05.202514:55 | Garuda Indonesia 9354 | Tokyo (HND) Akita (AXT) | delayed | Claim Refund |
26.05.202514:40 | Garuda Indonesia 9332 | Tokyo (HND) Okayama (OKJ) | delayed | Claim Refund |
26.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
26.05.202514:30 | Garuda Indonesia 480 | Balikpapan (BPN) Denpasar (DPS) | delayed | Claim Refund |
26.05.202514:05 | Garuda Indonesia 8868 | Manchester (MAN) Dubai (DXB) | delayed | Claim Refund |
26.05.202514:00 | Garuda Indonesia 9346 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
26.05.202513:15 | Garuda Indonesia 9336 | Tokyo (HND) Takamatsu (TAK) | delayed | Claim Refund |
26.05.202512:45 | Garuda Indonesia 9352 | Tokyo (HND) Tokushima (TKS) | delayed | Claim Refund |
26.05.202512:30 | Garuda Indonesia 9146 | Tokyo (HND) Tokyo (ITM) | cancelled | Claim Refund |
26.05.202512:25 | Garuda Indonesia 9338 | Tokyo (HND) Matsuyama (MYJ) | delayed | Claim Refund |
26.05.202512:05 | Garuda Indonesia 481 | Denpasar (DPS) Balikpapan (BPN) | delayed | Claim Refund |
26.05.202512:05 | Garuda Indonesia 9330 | Tokyo (HND) Hiroshima (HIJ) | delayed | Claim Refund |
26.05.202511:55 | Garuda Indonesia 9342 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
26.05.202511:55 | Garuda Indonesia 146 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Claim Refund |
26.05.202511:50 | Garuda Indonesia 9344 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
26.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
26.05.202507:25 | Garuda Indonesia 9171 | Tokyo (ITM) Tokyo (HND) | delayed | Claim Refund |
26.05.202507:10 | Garuda Indonesia 9337 | Takamatsu (TAK) Tokyo (HND) | delayed | Claim Refund |
25.05.202519:50 | Garuda Indonesia 165 | Padang (PDG) Jakarta (CGK) | delayed | Claim Refund |
25.05.202517:25 | Garuda Indonesia 166 | Jakarta (HLP) Padang (PDG) | delayed | Claim Refund |
25.05.202517:15 | Garuda Indonesia 163 | Padang (PDG) Jakarta (HLP) | delayed | Claim Refund |
25.05.202516:35 | Garuda Indonesia 156 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
25.05.202516:10 | Garuda Indonesia 9961 | Seoul (ICN) Denpasar (DPS) | delayed | Claim Refund |
25.05.202515:05 | Garuda Indonesia 9219 | Brussels (BRU) Amsterdam (AMS) | delayed | Claim Refund |
25.05.202514:40 | Garuda Indonesia 9332 | Tokyo (HND) Okayama (OKJ) | delayed | Claim Refund |
25.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
25.05.202514:15 | Garuda Indonesia 9369 | Frankfurt (FRA) Amsterdam (AMS) | delayed | Claim Refund |
25.05.202514:00 | Garuda Indonesia 9346 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
25.05.202513:15 | Garuda Indonesia 9356 | Tokyo (HND) Aomori (AOJ) | delayed | Claim Refund |
25.05.202513:00 | Garuda Indonesia 9340 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
25.05.202512:55 | Garuda Indonesia 9350 | Tokyo (HND) Tokyo (KIX) | delayed | Claim Refund |
25.05.202512:55 | Garuda Indonesia 9348 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
25.05.202512:25 | Garuda Indonesia 9338 | Tokyo (HND) Matsuyama (MYJ) | delayed | Claim Refund |
25.05.202512:00 | Garuda Indonesia 9154 | Tokyo (HND) Fukuoka (FUK) | delayed | Claim Refund |
25.05.202511:55 | Garuda Indonesia 9342 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
25.05.202511:55 | Garuda Indonesia 9328 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
25.05.202511:50 | Garuda Indonesia 9344 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
25.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
25.05.202511:25 | Garuda Indonesia 871 | Seoul (ICN) Denpasar (DPS) | delayed | Claim Refund |
