Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the law that deals with air passengers’ rights. In particular, this legislation covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes regulations regarding the compensation process, including aid to travelers experiencing flight problems. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, according to your specific case.
Compensation for Garuda Indonesia Flight Cancellation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. If the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Garuda Indonesia Flight Delay
When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Garuda Indonesia is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Garuda Indonesia Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202512:40 | Garuda Indonesia 9158 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202512:05 | Garuda Indonesia 9330 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
08.05.202512:00 | Garuda Indonesia 149 | Padang (PDG) Jakarta (CGK) | delayed | Refunds |
08.05.202511:55 | Garuda Indonesia 9328 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202511:45 | Garuda Indonesia 875 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
08.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
08.05.202509:45 | Garuda Indonesia 9341 | Hakodate (HKD) Tokyo (HND) | delayed | Refunds |
08.05.202509:40 | Garuda Indonesia 646 | Jakarta (CGK) Ambon (AMQ) | delayed | Refunds |
08.05.202509:25 | Garuda Indonesia 148 | Jakarta (CGK) Padang (PDG) | delayed | Refunds |
08.05.202507:25 | Garuda Indonesia 9339 | Matsuyama (MYJ) Tokyo (HND) | delayed | Refunds |
07.05.202519:50 | Garuda Indonesia 165 | Padang (PDG) Jakarta (CGK) | delayed | Refunds |
07.05.202517:50 | Garuda Indonesia 164 | Jakarta (CGK) Padang (PDG) | delayed | Refunds |
07.05.202517:25 | Garuda Indonesia 9200 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
07.05.202514:40 | Garuda Indonesia 9332 | Tokyo (HND) Okayama (OKJ) | delayed | Refunds |
07.05.202514:00 | Garuda Indonesia 9346 | Tokyo (HND) Kochi (KCZ) | delayed | Refunds |
07.05.202513:30 | Garuda Indonesia 9148 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
07.05.202513:15 | Garuda Indonesia 9336 | Tokyo (HND) Takamatsu (TAK) | delayed | Refunds |
07.05.202513:00 | Garuda Indonesia 9340 | Tokyo (HND) Hakodate (HKD) | delayed | Refunds |
07.05.202512:55 | Garuda Indonesia 9350 | Tokyo (HND) Tokyo (KIX) | delayed | Refunds |
07.05.202512:50 | Garuda Indonesia 296 | Jakarta (CGK) Bengkulu (BKS) | delayed | Refunds |
07.05.202511:55 | Garuda Indonesia 8917 | Kuala Lumpur (KUL) Langkawi (LGK) | delayed | Refunds |
07.05.202511:50 | Garuda Indonesia 9344 | Tokyo (HND) Miyazaki (KMI) | delayed | Refunds |
07.05.202511:45 | Garuda Indonesia 875 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
07.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
07.05.202509:40 | Garuda Indonesia 646 | Jakarta (CGK) Ambon (AMQ) | delayed | Refunds |
07.05.202507:40 | Garuda Indonesia 9335 | Komatsu (KMQ) Tokyo (HND) | delayed | Refunds |
06.05.202523:25 | Garuda Indonesia 874 | Jakarta (CGK) Tokyo (HND) | delayed | Refunds |
06.05.202519:55 | Garuda Indonesia 9168 | Tokyo (HND) Nagoya (NGO) | delayed | Refunds |
06.05.202517:35 | Garuda Indonesia 220 | Jakarta (CGK) Solo City (SOC) | delayed | Refunds |
06.05.202517:25 | Garuda Indonesia 9200 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
06.05.202516:25 | Garuda Indonesia 9580 | Bangkok (BKK) Lampang (LPT) | delayed | Refunds |
06.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Refunds |
06.05.202513:15 | Garuda Indonesia 9356 | Tokyo (HND) Aomori (AOJ) | delayed | Refunds |
06.05.202513:05 | Garuda Indonesia 9334 | Tokyo (HND) Komatsu (KMQ) | delayed | Refunds |
06.05.202512:55 | Garuda Indonesia 9350 | Tokyo (HND) Tokyo (KIX) | delayed | Refunds |
06.05.202512:55 | Garuda Indonesia 9348 | Tokyo (HND) Kumamoto (KMJ) | delayed | Refunds |
06.05.202512:30 | Garuda Indonesia 9146 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
06.05.202512:05 | Garuda Indonesia 9330 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
06.05.202511:55 | Garuda Indonesia 9342 | Tokyo (HND) Kagoshima (KOJ) | delayed | Refunds |
06.05.202511:50 | Garuda Indonesia 9344 | Tokyo (HND) Miyazaki (KMI) | delayed | Refunds |
06.05.202511:45 | Garuda Indonesia 875 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
06.05.202511:30 | Garuda Indonesia 9170 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
06.05.202511:00 | Garuda Indonesia 9164 | Tokyo (HND) Fukuoka (FUK) | delayed | Refunds |
06.05.202509:45 | Garuda Indonesia 9341 | Hakodate (HKD) Tokyo (HND) | delayed | Refunds |
06.05.202509:40 | Garuda Indonesia 646 | Jakarta (CGK) Ambon (AMQ) | delayed | Refunds |
06.05.202507:55 | Garuda Indonesia 9167 | Tokyo (CTS) Tokyo (HND) | delayed | Refunds |
06.05.202507:40 | Garuda Indonesia 9343 | Kagoshima (KOJ) Tokyo (HND) | delayed | Refunds |
06.05.202507:25 | Garuda Indonesia 9329 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
06.05.202507:25 | Garuda Indonesia 9171 | Tokyo (ITM) Tokyo (HND) | delayed | Refunds |
06.05.202506:45 | Garuda Indonesia 9351 | Tokyo (KIX) Tokyo (HND) | delayed | Refunds |
05.05.202520:35 | Garuda Indonesia 9001 | Denpasar (DPS) Singapore (SIN) | delayed | Refunds |
05.05.202520:00 | Garuda Indonesia 9138 | Manila (MNL) Denpasar (DPS) | delayed | Refunds |
05.05.202519:55 | Garuda Indonesia 9168 | Tokyo (HND) Nagoya (NGO) | delayed | Refunds |
05.05.202518:45 | Garuda Indonesia 9673 | Denpasar (DPS) Abu Dhabi (AUH) | delayed | Refunds |
05.05.202518:15 | Garuda Indonesia 9074 | Singapore (SIN) Denpasar (DPS) | delayed | Refunds |
05.05.202517:45 | Garuda Indonesia 9965 | Seoul (ICN) Denpasar (DPS) | delayed | Refunds |
05.05.202517:35 | Garuda Indonesia 220 | Jakarta (CGK) Solo City (SOC) | delayed | Refunds |
05.05.202517:30 | Garuda Indonesia 9757 | Berlin (BER) Amsterdam (AMS) | delayed | Refunds |
05.05.202517:25 | Garuda Indonesia 9200 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
05.05.202517:15 | Garuda Indonesia 163 | Padang (PDG) Jakarta (HLP) | delayed | Refunds |
05.05.202516:50 | Garuda Indonesia 9000 | Singapore (SIN) Denpasar (DPS) | delayed | Refunds |
05.05.202516:10 | Garuda Indonesia 9961 | Seoul (ICN) Denpasar (DPS) | delayed | Refunds |
05.05.202515:20 | Garuda Indonesia 9076 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
05.05.202515:10 | Garuda Indonesia 8944 | Kuala Lumpur (KUL) Denpasar (DPS) | delayed | Refunds |
05.05.202514:40 | Garuda Indonesia 162 | Jakarta (CGK) Padang (PDG) | delayed | Refunds |
05.05.202514:30 | Garuda Indonesia 410 | Jakarta (CGK) Denpasar (DPS) | delayed | Refunds |
05.05.202512:05 | Garuda Indonesia 9330 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
05.05.202511:25 | Garuda Indonesia 871 | Seoul (ICN) Denpasar (DPS) | delayed | Refunds |
05.05.202511:00 | Garuda Indonesia 881 | Tokyo (NRT) Denpasar (DPS) | delayed | Refunds |
05.05.202508:55 | Garuda Indonesia 9220 | Amsterdam (AMS) Brussels (BRU) | delayed | Refunds |
05.05.202502:30 | Garuda Indonesia 8865 | Dubai (DXB) London (LHR) | delayed | Refunds |
04.05.202522:20 | Garuda Indonesia 8846 | Rome (MXP) Dubai (DXB) | delayed | Refunds |
04.05.202519:50 | Garuda Indonesia 8866 | London (LHR) Dubai (DXB) | delayed | Refunds |
04.05.202519:45 | Garuda Indonesia 8983 | Denpasar (DPS) Dubai (DXB) | delayed | Refunds |
04.05.202517:30 | Garuda Indonesia 9757 | Berlin (BER) Amsterdam (AMS) | delayed | Refunds |
04.05.202517:15 | Garuda Indonesia 163 | Padang (PDG) Jakarta (HLP) | delayed | Refunds |
04.05.202516:25 | Garuda Indonesia 9580 | Bangkok (BKK) Lampang (LPT) | delayed | Refunds |
04.05.202515:35 | Garuda Indonesia 8860 | Paris (CDG) Dubai (DXB) | delayed | Refunds |
04.05.202515:20 | Garuda Indonesia 9076 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
04.05.202514:30 | Garuda Indonesia 9332 | Tokyo (HND) Okayama (OKJ) | delayed | Refunds |
04.05.202514:20 | Garuda Indonesia 8862 | London (LHR) Dubai (DXB) | delayed | Refunds |
04.05.202513:50 | Garuda Indonesia 9218 | Amsterdam (AMS) Brussels (BRU) | delayed | Refunds |
04.05.202513:05 | Garuda Indonesia 9216 | Amsterdam (AMS) Dusseldorf (DUS) | delayed | Refunds |
04.05.202512:55 | Garuda Indonesia 9350 | Tokyo (HND) Tokyo (KIX) | delayed | Refunds |
04.05.202512:30 | Garuda Indonesia 9146 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
04.05.202512:25 | Garuda Indonesia 9338 | Tokyo (HND) Matsuyama (MYJ) | delayed | Refunds |
04.05.202511:55 | Garuda Indonesia 146 | Jakarta (CGK) Banda Aceh (BTJ) | delayed | Refunds |
04.05.202511:45 | Garuda Indonesia 875 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
04.05.202511:20 | Garuda Indonesia 9166 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
04.05.202511:00 | Garuda Indonesia 9164 | Tokyo (HND) Fukuoka (FUK) | delayed | Refunds |
04.05.202510:55 | Garuda Indonesia 644 | Jakarta (CGK) Gorontalo (GTO) | delayed | Refunds |
04.05.202509:40 | Garuda Indonesia 646 | Jakarta (CGK) Ambon (AMQ) | delayed | Refunds |
03.05.202517:25 | Garuda Indonesia 9200 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
03.05.202517:25 | Garuda Indonesia 166 | Jakarta (HLP) Padang (PDG) | delayed | Refunds |
03.05.202513:30 | Garuda Indonesia 9160 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
03.05.202512:45 | Garuda Indonesia 9352 | Tokyo (HND) Tokushima (TKS) | delayed | Refunds |
03.05.202512:40 | Garuda Indonesia 9158 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
03.05.202512:25 | Garuda Indonesia 9338 | Tokyo (HND) Matsuyama (MYJ) | delayed | Refunds |
03.05.202511:55 | Garuda Indonesia 9328 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
03.05.202511:20 | Garuda Indonesia 9166 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
