Passengers of Pegasus Airlines who have faced a delayed or cancelled flight have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers in case of a significant disruption. Here, we will look at your rights and the steps you should follow to obtain the compensation you are entitled to from the airline. Pegasus Airlines Flight Delay or Cancellation Compensation Before claiming the Pegasus Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Pegasus Airlines Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s essential to note, that this delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your destination airport. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you may not be compensated for every flight delay. Pegasus Airlines isn’t required to compensate passengers when extraordinary circumstances beyond their control happen. This includes bad weather, airport issues, or a strike by air traffic controllers. In these cases, you will generally not be given compensation as it is not the airline’s fault. Pegasus Airlines Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to compensation of €250-600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Pegasus Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike. Are Pegasus Airlines Flights Covered By EU 261/2004? EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Pegasus Airlines isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Pegasus Airlines If your travel plans have been affected by a flight delay or cancellation with Pegasus Airlines, it’s important to know that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Pegasus Airlines goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Pegasus Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Pegasus Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Pegasus Airlines arranges hotel accommodation. This also includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Pegasus Airlines cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This option is crucial for minimizing travel interruptions and assisting passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Pegasus Airlines will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Pegasus Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Pegasus Airlines shall help in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.