Passengers of SunExpress who have experienced a flight delay or cancellation are legally entitled to compensation. According to EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the actions you should follow to get the compensation you have a right to from the airline. SunExpress Flight Delay or Cancellation Compensation Before claiming the SunExpress compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. SunExpress Compensation for Flight Delay According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you land at your final destination. Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you may not always be compensated for every flight delay. SunExpress isn’t required to provide compensation when extraordinary circumstances beyond their control arise. This covers bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be compensated as it is not the airline’s fault. SunExpress Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines have to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to compensation of €250-600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two factors: the distance of the flight and the duration of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km SunExpress is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike. Are SunExpress Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, SunExpress isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from SunExpress If your travel plans have been affected by a flight cancellation or delay with SunExpress, it’s crucial to know that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will strive to secure your compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation SunExpress goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, SunExpress is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: SunExpress offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, SunExpress provides hotel accommodation. This covers transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for instant assistance. Rebooking and Refunds When SunExpress cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel disruptions and helping passengers to handle unforeseen circumstances effectively. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, SunExpress will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, SunExpress shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, SunExpress will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.