Passengers of SunExpress who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the actions you should follow to receive the compensation you are entitled to from the airline.
SunExpress Flight Delay or Cancellation Compensation
Before claiming the SunExpress compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
SunExpress Compensation for Flight Delay
According to UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not be compensated for every flight delay. SunExpress is not obliged to pay compensation when extraordinary circumstances they cannot control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault.
SunExpress Compensation for Flight Cancellation
EU 261 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the flight distance and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
SunExpress doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are SunExpress Flights Covered By EU 261/2004?
EU 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, SunExpress isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from SunExpress
If your travel plans have been affected by a flight delay or cancellation with SunExpress, it’s essential to understand that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
SunExpress goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, SunExpress is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: SunExpress offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, SunExpress arranges hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When SunExpress cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, SunExpress will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, SunExpress will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, SunExpress will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.12.202509:50 | SunExpress 793 | Frankfurt (FRA) Istanbul (ESB) | Delayed | Claim Refund |
07.12.202520:30 | SunExpress 9228 | Istanbul (ADB) Gaziantep (GZT) | Delayed | Claim Refund |
07.12.202520:25 | SunExpress 7648 | Antalya (AYT) Gaziantep (GZT) | Delayed | Claim Refund |
07.12.202519:10 | SunExpress 795 | Dusseldorf (DUS) Istanbul (ESB) | Delayed | Claim Refund |
07.12.202518:40 | SunExpress 575 | Johannesburg (JNB) Durban (DUR) | Delayed | Claim Refund |
07.12.202516:45 | SunExpress 566 | Durban (DUR) Johannesburg (JNB) | Delayed | Claim Refund |
07.12.202515:25 | SunExpress 1360 | Diyarbakir (DIY) Dusseldorf (DUS) | Delayed | Claim Refund |
07.12.202515:05 | SunExpress 563 | Johannesburg (JNB) Durban (DUR) | Delayed | Claim Refund |
07.12.202513:40 | SunExpress 115 | Cologne (CGN) Antalya (AYT) | Delayed | Claim Refund |
06.12.202520:35 | SunExpress 9282 | Istanbul (ADB) Diyarbakir (DIY) | Delayed | Claim Refund |
06.12.202518:40 | SunExpress 7712 | Antalya (AYT) Diyarbakir (DIY) | Delayed | Claim Refund |
06.12.202513:25 | SunExpress 161 | Berlin (BER) Antalya (AYT) | Delayed | Claim Refund |
06.12.202507:40 | SunExpress 432 | Antalya (AYT) Krakow (KRK) | Delayed | Claim Refund |
05.12.202520:35 | SunExpress 9282 | Istanbul (ADB) Diyarbakir (DIY) | Delayed | Claim Refund |
05.12.202520:30 | SunExpress 9228 | Istanbul (ADB) Gaziantep (GZT) | Delayed | Claim Refund |
05.12.202520:20 | SunExpress 582 | Durban (DUR) Johannesburg (JNB) | Delayed | Claim Refund |
05.12.202515:40 | SunExpress 9092 | Istanbul (ADB) Agri (AJI) | Delayed | Claim Refund |
04.12.202520:55 | SunExpress 1351 | Dusseldorf (DUS) Samsun (SZF) | Delayed | Claim Refund |
04.12.202520:30 | SunExpress 9228 | Istanbul (ADB) Gaziantep (GZT) | Delayed | Claim Refund |
04.12.202520:10 | SunExpress 1767 | Berlin (BER) Gaziantep (GZT) | Delayed | Claim Refund |
04.12.202514:05 | SunExpress 973 | Stuttgart (STR) Istanbul (ADB) | Delayed | Claim Refund |
03.12.202522:00 | SunExpress 7711 | Covilha (COV) Antalya (AYT) | Delayed | Claim Refund |
03.12.202520:15 | SunExpress 7710 | Antalya (AYT) Covilha (COV) | Delayed | Claim Refund |
03.12.202511:10 | SunExpress 120 | Antalya (AYT) Zurich (ZRH) | Delayed | Claim Refund |
01.12.202513:45 | SunExpress 121 | Zurich (ZRH) Antalya (AYT) | Delayed | Claim Refund |
01.12.202510:45 | SunExpress 232 | Antalya (AYT) Hanover (HAJ) | Delayed | Claim Refund |
01.12.202510:40 | SunExpress 170 | Antalya (AYT) Hamburg (HAM) | Delayed | Claim Refund |
01.12.202507:10 | SunExpress 307 | Johannesburg (JNB) Cape Town (CPT) | Delayed | Claim Refund |
30.11.202514:15 | SunExpress 915 | Hamburg (HAM) Istanbul (ADB) | Delayed | Claim Refund |
30.11.202514:10 | SunExpress 971 | Frankfurt (FRA) Istanbul (ADB) | Delayed | Claim Refund |
30.11.202513:45 | SunExpress 2 | Frankfurt (FRA) Antalya (AYT) | Delayed | Claim Refund |
30.11.202513:35 | SunExpress 171 | Hamburg (HAM) Antalya (AYT) | Delayed | Claim Refund |
30.11.202513:25 | SunExpress 161 | Berlin (BER) Antalya (AYT) | Delayed | Claim Refund |
30.11.202512:30 | SunExpress 941 | London (STN) Istanbul (ADB) | Delayed | Claim Refund |
30.11.202511:50 | SunExpress 946 | Istanbul (ADB) Berlin (BER) | Delayed | Claim Refund |
29.11.202515:05 | SunExpress 569 | Helsinki (HEL) Antalya (AYT) | Delayed | Claim Refund |
29.11.202513:55 | SunExpress 191 | Vienna (VIE) Antalya (AYT) | Delayed | Claim Refund |
29.11.202513:45 | SunExpress 121 | Zurich (ZRH) Antalya (AYT) | Delayed | Claim Refund |
29.11.202511:20 | SunExpress 547 | Johannesburg (JNB) Durban (DUR) | Delayed | Claim Refund |
29.11.202506:00 | SunExpress 788 | Istanbul (ESB) Hanover (HAJ) | Delayed | Claim Refund |
29.11.202505:00 | SunExpress 995 | Hanover (HAJ) Istanbul (ADB) | Delayed | Claim Refund |
29.11.202504:05 | SunExpress 1334 | Elazig (EZS) Dusseldorf (DUS) | Delayed | Claim Refund |
29.11.202502:40 | SunExpress 994 | Istanbul (ADB) Hanover (HAJ) | Delayed | Claim Refund |
28.11.202514:00 | SunExpress 961 | Zurich (ZRH) Istanbul (ADB) | Delayed | Claim Refund |
28.11.202513:45 | SunExpress 121 | Zurich (ZRH) Antalya (AYT) | Delayed | Claim Refund |
28.11.202511:20 | SunExpress 547 | Johannesburg (JNB) Durban (DUR) | Delayed | Claim Refund |
28.11.202509:50 | SunExpress 1457 | Brussels (BRU) Istanbul (AOE) | Delayed | Claim Refund |
28.11.202508:10 | SunExpress 534 | Durban (DUR) Johannesburg (JNB) | Delayed | Claim Refund |
28.11.202506:30 | SunExpress 527 | Johannesburg (JNB) Durban (DUR) | Delayed | Claim Refund |
27.11.202507:35 | SunExpress 1391 | Dusseldorf (DUS) Gaziantep (GZT) | Delayed | Claim Refund |
26.11.202520:30 | SunExpress 9228 | Istanbul (ADB) Gaziantep (GZT) | Delayed | Claim Refund |
26.11.202513:55 | SunExpress 1443 | London (STN) Gaziantep (GZT) | Delayed | Claim Refund |
26.11.202513:45 | SunExpress 121 | Zurich (ZRH) Antalya (AYT) | Delayed | Claim Refund |
26.11.202512:25 | SunExpress 9988 | Antalya (AYT) Reykjavik (KEF) | Delayed | Claim Refund |
26.11.202511:25 | SunExpress 168 | Antalya (AYT) N?rnberg (NUE) | Delayed | Claim Refund |
26.11.202511:10 | SunExpress 120 | Antalya (AYT) Zurich (ZRH) | Delayed | Claim Refund |
26.11.202510:55 | SunExpress 160 | Antalya (AYT) Berlin (BER) | Delayed | Claim Refund |
25.11.202514:20 | SunExpress 7646 | Antalya (AYT) Gaziantep (GZT) | Delayed | Claim Refund |
25.11.202509:20 | SunExpress 1621 | Frankfurt (FRA) Gaziantep (GZT) | Delayed | Claim Refund |
25.11.202509:15 | SunExpress 520 | Antalya (AYT) Budapest (BUD) | Delayed | Claim Refund |
24.11.202515:55 | SunExpress 127 | Saarbruecken (SCN) Antalya (AYT) | Delayed | Claim Refund |
24.11.202512:10 | SunExpress 1720 | Diyarbakir (DIY) Hanover (HAJ) | Delayed | Claim Refund |
23.11.202523:10 | SunExpress 9271 | Trabzon (TZX) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202522:55 | SunExpress 9359 | Samsun (SZF) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202522:45 | SunExpress 9307 | Covilha (COV) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202520:40 | SunExpress 9306 | Istanbul (ADB) Covilha (COV) | Delayed | Claim Refund |
23.11.202518:25 | SunExpress 9191 | Antalya (AYT) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202518:10 | SunExpress 989 | Dusseldorf (DUS) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202517:55 | SunExpress 127 | Saarbruecken (SCN) Antalya (AYT) | Delayed | Claim Refund |
23.11.202514:35 | SunExpress 939 | N?rnberg (NUE) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202514:15 | SunExpress 959 | Dusseldorf (DUS) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202514:15 | SunExpress 895 | Barcelona (BCN) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202514:15 | SunExpress 660 | Antalya (AYT) Berlin (BER) | Delayed | Claim Refund |
23.11.202513:45 | SunExpress 977 | Munich (MUC) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202513:45 | SunExpress 121 | Zurich (ZRH) Antalya (AYT) | Delayed | Claim Refund |
23.11.202513:10 | SunExpress 945 | Amsterdam (AMS) Istanbul (ADB) | Delayed | Claim Refund |
23.11.202512:50 | SunExpress 917 | Paris (CDG) Istanbul (ADB) | Delayed | Claim Refund |
12.11.202514:10 | SunExpress 971 | Frankfurt (FRA) Istanbul (ADB) | Delayed | Claim Refund |
12.11.202513:45 | SunExpress 2 | Frankfurt (FRA) Antalya (AYT) | Delayed | Claim Refund |
12.11.202510:40 | SunExpress 114 | Antalya (AYT) Cologne (CGN) | Delayed | Claim Refund |
10.11.202520:20 | SunExpress 582 | Durban (DUR) Johannesburg (JNB) | Delayed | Claim Refund |
10.11.202518:40 | SunExpress 575 | Johannesburg (JNB) Durban (DUR) | Delayed | Claim Refund |
10.11.202516:10 | SunExpress 1350 | Samsun (SZF) Dusseldorf (DUS) | Delayed | Claim Refund |
10.11.202513:45 | SunExpress 2 | Frankfurt (FRA) Antalya (AYT) | Delayed | Claim Refund |
10.11.202508:15 | SunExpress 1615 | Frankfurt (FRA) Samsun (SZF) | Delayed | Claim Refund |
10.11.202508:15 | SunExpress 147 | Frankfurt (FRA) Antalya (AYT) | Delayed | Claim Refund |
10.11.202507:40 | SunExpress 144 | Antalya (AYT) Frankfurt (FRA) | Delayed | Claim Refund |
09.11.202520:40 | SunExpress 9358 | Istanbul (ADB) Samsun (SZF) | Delayed | Claim Refund |
09.11.202520:20 | SunExpress 7780 | Antalya (AYT) Samsun (SZF) | Delayed | Claim Refund |
08.11.202522:45 | SunExpress 9229 | Gaziantep (GZT) Istanbul (ADB) | Delayed | Claim Refund |
08.11.202522:00 | SunExpress 7293 | Istanbul (ADB) Antalya (AYT) | Delayed | Claim Refund |
08.11.202520:35 | SunExpress 9282 | Istanbul (ADB) Diyarbakir (DIY) | Delayed | Claim Refund |
08.11.202520:30 | SunExpress 9228 | Istanbul (ADB) Gaziantep (GZT) | Delayed | Claim Refund |
08.11.202520:20 | SunExpress 582 | Durban (DUR) Johannesburg (JNB) | Delayed | Claim Refund |
08.11.202520:15 | SunExpress 7292 | Antalya (AYT) Istanbul (ADB) | Delayed | Claim Refund |
08.11.202514:15 | SunExpress | Dusseldorf (DUS) Antalya (AYT) | Delayed | Claim Refund |
08.11.202514:05 | SunExpress 925 | Copenhagen (CPH) Istanbul (ADB) | Delayed | Claim Refund |
08.11.202513:45 | SunExpress 977 | Munich (MUC) Istanbul (ADB) | Delayed | Claim Refund |
07.11.202521:05 | SunExpress 9142 | Istanbul (ADB) Elazig (EZS) | Delayed | Claim Refund |
07.11.202520:40 | SunExpress 9358 | Istanbul (ADB) Samsun (SZF) | Delayed | Claim Refund |
