Passengers of Cebu Pacific who have experienced a flight delay or cancellation have a legal right to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you need to take to get the compensation you are entitled to from the airline.
Cebu Pacific Flight Delay or Cancellation Compensation
Before claiming the Cebu Pacific compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Cebu Pacific Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not always be compensated for every flight delay. Cebu Pacific is not obliged to pay compensation when extraordinary circumstances they cannot control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be compensated as it is not the airline’s fault.
Cebu Pacific Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the flight distance and the length of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Cebu Pacific is not obliged to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Cebu Pacific Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Cebu Pacific is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Cebu Pacific
If your travel plans have been affected by a flight cancellation or delay with Cebu Pacific, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will make every effort to get you your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Cebu Pacific goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Cebu Pacific is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Cebu Pacific offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Cebu Pacific provides hotel room accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Cebu Pacific cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This option is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Cebu Pacific shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Cebu Pacific will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Cebu Pacific will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.