Batik Air Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU 261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the law that covers air passengers’ rights. Specifically, this regulation covers diverse cases, including delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences has a right to obtain compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 contains rules concerning the process of compensation, including aid for passengers affected by issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your circumstances.

Compensation for Batik Air Flight Cancellation

First and foremost, travelers need to know that the airline is required to notify them about the cancellation of their flight. If the airline notifies you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Batik Air Flight Delay

When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or another flight to the final destination.

Furthermore, in such situations, the airline also must provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:

• Snacks and drinks appropriate to the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the hotel
• Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t have to pay extra for this service.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to obtain reimbursement. In this case, it’s important to note that the amount of compensation is entirely based on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers aren’t eligible for compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Batik Air is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Batik Air Compensation

Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:

1. Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.

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