Coping with flight disruptions can be quite upsetting. However, the bright side is that the European Union has laws to help travelers when things get messed up. If you’re traveling by air in the EU, it’s smart to know about these regulations. They can be useful if your flight is disrupted.
Knowing what you’re entitled to can make managing travel issues much easier. While it won’t make your flight go any faster, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get aid. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Don’t forget to ask airline workers about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Aurigny Flight Delay Compensation
Delays with flights from Aurigny can be very frustrating. However there’s a bright side: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What counts is when you land, not when you depart. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A brief trip won’t yield as much as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Check out the table below to see how much money you might get:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Aurigny Flight Cancellation Compensation
Europe has regulations to help you in case of flight cancellation. Here’s the important information:
If your flight is cancelled within two weeks of your planned travel date, you may be entitled to compensation as much as €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t mess up your plans too much.
The airline can avoid paying you if they provide an alternative flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still get compensation. The key factor is when you reach your final destination.
Your potential compensation is based on a couple of points:
- The length of your flight
- The delay in your arrival
As a result, even if the alternative flight is delayed, you might still get some compensation.
Check out the following table to understand better:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Aurigny
It’s essential to know how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to secure your compensation. You only incur a fee if we win your case.
Remember that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you have a right to compensation.
Which Aurigny Flights are Covered by EU261?
The EU’s air passenger protection laws have a wide-ranging scope. They apply to any flight taking off from a European Union member state airport and every flight landing at a European Union member state airport provided the airline is based in the EU.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, from, or within Europe, you likely have these rights. It’s good to understand these laws – they exist to support you if issues arise with your flight. They make sure you’re not abandoned when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Aurigny is not always responsible when flights are delayed or cancelled. Occasionally, events occur that the airline is powerless against, like really bad weather or unforeseen issues.
For instance, if there’s unexpected severe weather, an airport emergency, or an air traffic control strike, Aurigny isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.