Dealing with flight issues can be really frustrating. However, the good news is that the European Union has laws to help travelers when things get messed up. If you’re flying in the EU, it’s a good idea to be aware of these regulations. They can come in handy if your flight gets messed up.
Being aware of your options can make handling travel problems much easier. While it won’t make your flight go any faster, it can reduce your anxiety when things go wrong.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the EU, you’ll get aid. EU laws guarantee airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Remember to inquire with airline representatives about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Aurigny Flight Delay Compensation
Travel setbacks from Aurigny can be very frustrating. However there’s a silver lining: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could get up to €600 per person. What counts is when you arrive, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A short flight won’t yield as much as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Aurigny Flight Cancellation Compensation
Europe has regulations to protect you in case of flight cancellation. Here’s what you need to know:
If your flight is cancelled within two weeks of your planned travel date, you might get compensation as much as €600. But there’s a catch – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you’re still eligible for compensation. What matters most is your arrival time at your destination.
Your potential compensation is based on two things:
- The length of your flight
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you may still receive some compensation.
Check out the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Aurigny
It’s essential to know the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will strive to secure your compensation. You are only charged if we win your case.
Remember that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed because of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation.
Which Aurigny Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They cover every flight leaving an airport in an EU member state and any flight coming into a European Union member state airport provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, within, or from Europe, you likely have these rights. It’s important to understand these laws – they exist to assist you if issues arise with your flight. They make sure you’re not left on your own when your travel plans go awry.
When You Are Not Entitled to Compensation
Aurigny isn’t necessarily responsible when flights are delayed or cancelled. Sometimes, situations arise that the airline can’t control, like severe weather conditions or unforeseen issues.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or air traffic controllers go on strike, Aurigny cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties come up.