Air Japan Compensation for Flight Delays and Cancellations

Passengers of Air Japan who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you should follow to receive the compensation you deserve from the airline.

Air Japan Flight Delay or Cancellation Compensation

Before claiming the Air Japan compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Air Japan Compensation for Flight Delay

In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.

Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Be aware you may not always be compensated for every flight delay. Air Japan isn’t required to provide compensation when extraordinary circumstances they cannot control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In such situations, you will usually not be compensated as it is not the airline’s fault.

Air Japan Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the distance of the flight and the duration of the delay, in line with the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Air Japan is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Air Japan Flights Covered By EU 261/2004?

EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

However, Air Japan isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Air Japan

If your travel plans have been affected by a flight delay or cancellation with Air Japan, it’s crucial to be aware that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
• Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will make every effort to secure your compensation. You only pay us if we win your case.

These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Air Japan goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Air Japan is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:

• Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Air Japan offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Air Japan provides hotel room accommodation. This covers transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for immediate assistance.

Rebooking and Refunds

When Air Japan cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This flexibility is essential for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances effectively.

• Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your journey, Air Japan will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Japan will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Air Japan shall help in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations