Coping with flight issues can be quite upsetting. However, the positive thing is that the European Union has laws to support travelers when things go wrong. If you’re flying in the EU, it’s smart to understand these protections. They can come in handy if your flight gets messed up.
Knowing what you’re entitled to can make managing travel problems a lot simpler. While it won’t make your flight go any faster, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the EU, you’ll get help. EU laws ensure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline representatives about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Austrian Airlines Flight Delay Compensation
Flight delays from Austrian Airlines can be very frustrating. However there’s a silver lining: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What is important is when you arrive, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A brief trip won’t get you as much money as a longer flight, even if they’re both delayed for the same duration.
Want to know exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Austrian Airlines Flight Cancellation Compensation
The EU has laws to help you in case of flight cancellation. Here’s the important information:
In the event of a flight cancellation less than two weeks before you’re supposed to leave, you may be entitled to compensation of up to €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still get compensation. The key factor is your arrival time at your destination.
The amount you could receive depends on two things:
- How far you’re flying
- How late you arrive
So, even if you arrive later than planned, you might still get some compensation.
Refer to the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Austrian Airlines
It’s essential to know how to request the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You are only charged if we win your case.
Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed due to operational reasons or technical issues, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you qualify for compensation.
Which Austrian Airlines Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They apply to all flights departing from an airport in an EU member state and every flight landing at an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you likely have these rights. It’s helpful to be aware of these laws – they’re there to assist you if something goes wrong with your flight. They make sure you’re not stranded when your travel plans go awry.
When You Are Not Entitled to Compensation
Austrian Airlines isn’t always responsible when flights are delayed or cancelled. Occasionally, things happen that the airline has no control over, like really bad weather or unforeseen issues.
For instance, if there’s a sudden storm, an emergency at the airport, or an air traffic control strike, Austrian Airlines isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
13.07.202517:55 | Austrian 7907 | New York (IAD) Seattle (SEA) | Delayed | Claim Refund |
12.07.202517:55 | Austrian 7907 | New York (IAD) Seattle (SEA) | Delayed | Claim Refund |
12.07.202516:15 | Austrian 7703 | Chicago (ORD) Seattle (SEA) | Delayed | Claim Refund |
12.07.202513:00 | Austrian 597 | Vienna (VIE) Krakow (KRK) | Delayed | Claim Refund |
11.07.202517:55 | Austrian 7907 | New York (IAD) Seattle (SEA) | Delayed | Claim Refund |
11.07.202511:25 | Austrian 8563 | Vienna (VIE) Tokyo (HND) | Delayed | Claim Refund |
10.07.202517:55 | Austrian 7907 | New York (IAD) Seattle (SEA) | Delayed | Claim Refund |
09.07.202517:55 | Austrian 7907 | New York (IAD) Seattle (SEA) | Delayed | Claim Refund |
09.07.202514:30 | Austrian 754 | Zadar (ZAD) Vienna (VIE) | Delayed | Claim Refund |
09.07.202513:00 | Austrian 732 | Dubrovnik (DBV) Vienna (VIE) | Delayed | Claim Refund |
09.07.202512:55 | Austrian 8404 | Dubrovnik (DBV) Zagreb (ZAG) | Delayed | Claim Refund |
09.07.202512:10 | Austrian 8417 | Zagreb (ZAG) Split (SPU) | Delayed | Claim Refund |
09.07.202511:55 | Austrian 8403 | Zagreb (ZAG) Dubrovnik (DBV) | Delayed | Claim Refund |
09.07.202510:20 | Austrian 7161 | Addis Ababa (ADD) Zanzibar (ZNZ) | Delayed | Claim Refund |
09.07.202509:50 | Austrian 7881 | Berlin (BER) Newark (EWR) | Cancelled | Claim Refund |
09.07.202506:30 | Austrian 658 | Chisinau (RMO) Vienna (VIE) | Delayed | Claim Refund |
08.07.202523:05 | Austrian 7886 | Newark (EWR) Ponta Delgada (PDL) | Delayed | Claim Refund |
08.07.202522:20 | Austrian 657 | Vienna (VIE) Chisinau (RMO) | Delayed | Claim Refund |
08.07.202522:15 | Austrian 7433 | Frankfurt (FRA) Gothenburg (GOT) | Delayed | Claim Refund |
08.07.202522:00 | Austrian 7375 | Frankfurt (FRA) Manchester (MAN) | Delayed | Claim Refund |
08.07.202521:40 | Austrian 717 | Vienna (VIE) Budapest (BUD) | Delayed | Claim Refund |
08.07.202521:00 | Austrian 7423 | Frankfurt (FRA) Tallinn (TLL) | Delayed | Claim Refund |
08.07.202520:40 | Austrian 8602 | Hat Yai (HDY) Bangkok (BKK) | Delayed | Claim Refund |
08.07.202520:35 | Austrian 8741 | Salzburg (SZG) Hamburg (HAM) | Delayed | Claim Refund |
08.07.202520:25 | Austrian 474 | Zurich (BSL) Vienna (VIE) | Delayed | Claim Refund |
08.07.202520:15 | Austrian 8807 | Vienna (VIE) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202520:15 | Austrian 7303 | Frankfurt (FRA) Bilbao (BIO) | Delayed | Claim Refund |
08.07.202519:45 | Austrian 8653 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202519:40 | Austrian 8606 | Phuket (HKT) Bangkok (BKK) | Delayed | Claim Refund |
08.07.202519:25 | Austrian 6626 | Bari (BRI) Rome (FCO) | Delayed | Claim Refund |
08.07.202519:10 | Austrian 8648 | Phuket (HKT) Bangkok (BKK) | Delayed | Claim Refund |
08.07.202519:05 | Austrian 8604 | Hong Kong (HKG) Bangkok (BKK) | Delayed | Claim Refund |
08.07.202518:45 | Austrian 554 | Zurich (ZRH) Vienna (VIE) | Delayed | Claim Refund |
08.07.202518:30 | Austrian 8601 | Bangkok (BKK) Hat Yai (HDY) | Delayed | Claim Refund |
08.07.202518:20 | Austrian 473 | Vienna (VIE) Zurich (BSL) | Delayed | Claim Refund |
08.07.202518:15 | Austrian 8603 | Bangkok (BKK) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202517:55 | Austrian 7907 | New York (IAD) Seattle (SEA) | Delayed | Claim Refund |
08.07.202517:55 | Austrian 7756 | Chicago (ORD) Brussels (BRU) | Delayed | Claim Refund |
08.07.202517:50 | Austrian 8599 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202517:40 | Austrian 8463 | Frankfurt (FRA) Plaisance (MRU) | Delayed | Claim Refund |
08.07.202517:30 | Austrian 8607 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202517:10 | Austrian 7882 | Newark (EWR) Berlin (BER) | Cancelled | Claim Refund |
08.07.202517:00 | Austrian 8655 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202516:55 | Austrian 7753 | Newark (EWR) Buffalo (BUF) | Cancelled | Claim Refund |
08.07.202516:20 | Austrian 7309 | Frankfurt (FRA) Edinburgh (EDI) | Delayed | Claim Refund |
08.07.202515:50 | Austrian 7473 | Frankfurt (FRA) Dublin (DUB) | Delayed | Claim Refund |
08.07.202515:30 | Austrian 785 | Vienna (VIE) Bucharest (OTP) | Delayed | Claim Refund |
08.07.202513:15 | Austrian 7435 | Frankfurt (FRA) Helsinki (HEL) | Delayed | Claim Refund |
08.07.202510:55 | Austrian 9017 | Vienna (VIE) Zakinthos (ZTH) | Delayed | Claim Refund |
08.07.202510:40 | Austrian 482 | Bari (BRI) Vienna (VIE) | Delayed | Claim Refund |
08.07.202510:25 | Austrian 8177 | Brussels (BRU) Nairobi (NBO) | Delayed | Claim Refund |
08.07.202510:20 | Austrian 472 | Zurich (BSL) Vienna (VIE) | Delayed | Claim Refund |
08.07.202510:00 | Austrian 8233 | Brussels (BRU) Montreal (YUL) | Delayed | Claim Refund |
08.07.202509:30 | Austrian 6625 | Rome (FCO) Bari (BRI) | Delayed | Claim Refund |
08.07.202509:25 | Austrian 7439 | Frankfurt (FRA) Helsinki (HEL) | Delayed | Claim Refund |
08.07.202509:20 | Austrian 7811 | Dublin (DUB) Newark (EWR) | Delayed | Claim Refund |
08.07.202508:30 | Austrian 481 | Vienna (VIE) Bari (BRI) | Delayed | Claim Refund |
08.07.202506:40 | Austrian 8726 | Dusseldorf (DUS) Salzburg (SZG) | Delayed | Claim Refund |
07.07.202520:50 | Austrian 8728 | Dusseldorf (DUS) Salzburg (SZG) | Delayed | Claim Refund |
07.07.202519:05 | Austrian 8727 | Salzburg (SZG) Dusseldorf (DUS) | Delayed | Claim Refund |
07.07.202518:20 | Austrian 473 | Vienna (VIE) Zurich (BSL) | Delayed | Claim Refund |
07.07.202517:10 | Austrian 7882 | Newark (EWR) Berlin (BER) | Delayed | Claim Refund |
07.07.202515:25 | Austrian 7429 | Munich (MUC) Helsinki (HEL) | Delayed | Claim Refund |
07.07.202515:15 | Austrian 8843 | Vienna (VIE) Dusseldorf (DUS) | Delayed | Claim Refund |
07.07.202513:45 | Austrian 721 | Vienna (VIE) Budapest (BUD) | Delayed | Claim Refund |
07.07.202513:20 | Austrian 9001 | Vienna (VIE) Heraklion (HER) | Delayed | Claim Refund |
07.07.202513:10 | Austrian 229 | Vienna (VIE) Berlin (BER) | Delayed | Claim Refund |
07.07.202512:55 | Austrian 653 | Vienna (VIE) Chisinau (RMO) | Delayed | Claim Refund |
07.07.202511:25 | Austrian 7048 | Istanbul (ADB) Vienna (VIE) | Delayed | Claim Refund |
07.07.202511:15 | Austrian 714 | Budapest (BUD) Vienna (VIE) | Delayed | Claim Refund |
07.07.202510:35 | Austrian 7162 | Addis Ababa (ADD) Kilimanjaro (JRO) | Delayed | Claim Refund |
07.07.202510:25 | Austrian 8177 | Brussels (BRU) Nairobi (NBO) | Delayed | Claim Refund |
07.07.202510:20 | Austrian 7161 | Addis Ababa (ADD) Zanzibar (ZNZ) | Delayed | Claim Refund |
07.07.202510:00 | Austrian 8233 | Brussels (BRU) Montreal (YUL) | Delayed | Claim Refund |
07.07.202509:50 | Austrian 352 | Brussels (BRU) Vienna (VIE) | Delayed | Claim Refund |
07.07.202509:40 | Austrian 152 | Dusseldorf (DUS) Vienna (VIE) | Delayed | Claim Refund |
07.07.202509:25 | Austrian 8841 | Vienna (VIE) Dusseldorf (DUS) | Delayed | Claim Refund |
07.07.202508:55 | Austrian 178 | Stuttgart (STR) Vienna (VIE) | Delayed | Claim Refund |
07.07.202507:20 | Austrian 399 | Vienna (VIE) Marseille (MRS) | Delayed | Claim Refund |
07.07.202507:00 | Austrian 223 | Vienna (VIE) Berlin (BER) | Delayed | Claim Refund |
06.07.202521:45 | Austrian 6677 | Rome (FCO) Turin (TRN) | Delayed | Claim Refund |
06.07.202521:00 | Austrian 7443 | Frankfurt (FRA) Helsinki (HEL) | Delayed | Claim Refund |
06.07.202520:50 | Austrian 8463 | Frankfurt (FRA) Plaisance (MRU) | Delayed | Claim Refund |
06.07.202520:20 | Austrian 7445 | Munich (MUC) Helsinki (HEL) | Delayed | Claim Refund |
06.07.202520:15 | Austrian 7870 | Chicago (ORD) Dublin (DUB) | Delayed | Claim Refund |
06.07.202519:05 | Austrian 8604 | Hong Kong (HKG) Bangkok (BKK) | Delayed | Claim Refund |
06.07.202517:10 | Austrian 7882 | Newark (EWR) Berlin (BER) | Delayed | Claim Refund |
06.07.202516:20 | Austrian 159 | Vienna (VIE) Dusseldorf (DUS) | Delayed | Claim Refund |
06.07.202516:13 | Austrian 7709 | Chicago (ORD) San Diego (SAN) | Delayed | Claim Refund |
06.07.202510:20 | Austrian 7409 | Frankfurt (FRA) Tallinn (TLL) | Delayed | Claim Refund |
06.07.202510:15 | Austrian 2112 | Skiros (SKU) Vienna (VIE) | Delayed | Claim Refund |
06.07.202508:15 | Austrian 7161 | Addis Ababa (ADD) Zanzibar (ZNZ) | Delayed | Claim Refund |
06.07.202506:30 | Austrian 6618 | Bologna (BLQ) Rome (FCO) | Delayed | Claim Refund |
06.07.202506:30 | Austrian 2111 | Vienna (VIE) Skiros (SKU) | Delayed | Claim Refund |
06.07.202506:30 | Austrian 658 | Chisinau (RMO) Vienna (VIE) | Delayed | Claim Refund |
05.07.202522:20 | Austrian 657 | Vienna (VIE) Chisinau (RMO) | Delayed | Claim Refund |
05.07.202521:50 | Austrian 6623 | Rome (FCO) Bari (BRI) | Delayed | Claim Refund |
05.07.202521:20 | Austrian 9008 | Heraklion (HER) Vienna (VIE) | Delayed | Claim Refund |
05.07.202520:20 | Austrian 7445 | Munich (MUC) Helsinki (HEL) | Delayed | Claim Refund |
05.07.202519:05 | Austrian 8234 | Montreal (YUL) Brussels (BRU) | Delayed | Claim Refund |
