Air India Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the legislation that deals with air passengers’ rights. In particular, this legislation covers different situations, such as rebooking, delays, flight cancellations, etc., and requires airlines to handle individual cases with care and fairness. If the situation occurs because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to obtain compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 includes rules concerning the compensation process, including assistance to people experiencing air travel disruptions. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, according to your specific case.

Compensation for Air India Flight Cancellation

First and foremost, travelers should be aware that the airline is required to notify them about the cancellation of their flight. If the airline notifies you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Air India Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.

Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes common rules on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:

  • Meals and drinks appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. In this case, it’s important to note that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Air India isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Air India Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:

  1. Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
  2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202520:50

Air India

8581

Frankfurt (FRA)

Toulouse (TLS)

delayed

Claim Refund

29.05.202520:20

Air India

8892

Frankfurt (FRA)

Riga (RIX)

delayed

Claim Refund

29.05.202519:50

Air India

7764

Frankfurt (FRA)

Warsaw (WAW)

delayed

Claim Refund

29.05.202516:45

Air India

8167

Seoul (ICN)

Singapore (SIN)

delayed

Claim Refund

29.05.202515:45

Air India

7570

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

29.05.202514:50

Air India

7931

Warsaw (WAW)

Krakow (KRK)

delayed

Claim Refund

29.05.202512:15

Air India

7934

Krakow (KRK)

Warsaw (WAW)

delayed

Claim Refund

29.05.202511:00

Air India

8003

Tokyo (HND)

New Delhi (DEL)

delayed

Claim Refund

29.05.202511:00

Air India

647

Mumbai (BOM)

Jamnagar (JGA)

delayed

Claim Refund

29.05.202510:15

Air India

9055

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

28.05.202523:50

Air India

8169

Seoul (ICN)

Singapore (SIN)

delayed

Claim Refund

28.05.202520:25

Air India

983

Mumbai (BOM)

Dubai (DXB)

delayed

Claim Refund

28.05.202519:20

Air India

8009

Tokyo (HND)

Nagoya (NGO)

delayed

Claim Refund

28.05.202519:15

Air India

2202

Dubai (DXB)

Mumbai (BOM)

delayed

Claim Refund

28.05.202518:45

Air India

7560

Entebbe (EBB)

Addis Ababa (ADD)

delayed

Claim Refund

28.05.202517:00

Air India

2205

New Delhi (DEL)

Dubai (DXB)

delayed

Claim Refund

28.05.202516:45

Air India

9207

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

28.05.202516:25

Air India

9091

Amritsar (ATQ)

Dubai (DXB)

delayed

Claim Refund

28.05.202515:45

Air India

7570

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

28.05.202515:05

Air India

815

New Delhi (DEL)

Bhuj (BHJ)

delayed

Claim Refund

28.05.202514:40

Air India

9093

Kozhikode (CCJ)

Dubai (DXB)

delayed

Claim Refund

28.05.202513:30

Air India

7934

Krakow (KRK)

Warsaw (WAW)

delayed

Claim Refund

28.05.202511:00

Air India

8007

Tokyo (HND)

Tokyo (ITM)

delayed

Claim Refund

28.05.202511:00

Air India

647

Mumbai (BOM)

Jamnagar (JGA)

delayed

Claim Refund

28.05.202511:00

Air India

2208

Dubai (DXB)

New Delhi (DEL)

delayed

Claim Refund

28.05.202510:30

Air India

8017

Tokyo (HND)

Hiroshima (HIJ)

delayed

Claim Refund

28.05.202509:50

Air India

917

New Delhi (DEL)

Dubai (DXB)

delayed

Claim Refund

28.05.202509:10

Air India

7559

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

28.05.202508:50

Air India

9092

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

28.05.202506:45

Air India

8894

Frankfurt (FRA)

Brussels (BRU)

delayed

Claim Refund

27.05.202519:10

Air India

2522

Patna (PAT)

New Delhi (DEL)

delayed

Claim Refund

27.05.202518:20

Air India

9585

Patna (PAT)

New Delhi (DEL)

delayed

Claim Refund

27.05.202517:30

Air India

8434

Brussels (BRU)

Vienna (VIE)

delayed

Claim Refund

27.05.202516:45

Air India

2521

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

27.05.202515:50

Air India

9584

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

27.05.202515:45

Air India

7570

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

27.05.202515:05

Air India

7931

Warsaw (WAW)

Krakow (KRK)

delayed

Claim Refund

27.05.202513:55

Air India

8005

Tokyo (HND)

Tokyo (KIX)

delayed

Claim Refund

27.05.202511:50

Air India

357

Tokyo (HND)

New Delhi (DEL)

delayed

Claim Refund

27.05.202511:00

Air India

647

Mumbai (BOM)

Jamnagar (JGA)

delayed

Claim Refund

27.05.202511:00

Air India

8007

Tokyo (HND)

Tokyo (ITM)

delayed

Claim Refund

27.05.202511:00

Air India

8003

Tokyo (HND)

New Delhi (DEL)

delayed

Claim Refund

27.05.202510:30

Air India

8011

Tokyo (HND)

Fukuoka (FUK)

delayed

Claim Refund

27.05.202510:30

Air India

8017

Tokyo (HND)

Hiroshima (HIJ)

delayed

Claim Refund

27.05.202509:10

Air India

7559

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

27.05.202508:50

Air India

9092

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

27.05.202508:50

Air India

9135

Lucknow (LKO)

Dubai (DXB)

delayed

Claim Refund

27.05.202508:20

Air India

2633

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

27.05.202507:30

Air India

8014

Tokyo (CTS)

Tokyo (HND)

delayed

Claim Refund

27.05.202505:50

Air India

657

Mumbai (BOM)

Thiruvananthapuram (TRV)

delayed

Claim Refund

27.05.202505:35

Air India

9121

Mangalore (IXE)

Dubai (DXB)

delayed

Claim Refund

27.05.202504:45

Air India

2617

New Delhi (DEL)

Thiruvananthapuram (TRV)

delayed

Claim Refund

27.05.202500:15

Air India

2210

Dubai (DXB)

New Delhi (DEL)

delayed

Claim Refund

27.05.202500:10

Air India

9204

Dammam (DMM)

Thiruvananthapuram (TRV)

delayed

Claim Refund

26.05.202518:45

Air India

7708

Berlin (BER)

Zurich (ZRH)

delayed

Claim Refund

26.05.202516:05

Air India

9616

Gawahati (GAU)

Imphal (IMF)

delayed

Claim Refund

26.05.202515:45

Air India

7570

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

26.05.202515:05

Air India

815

New Delhi (DEL)

Bhuj (BHJ)

delayed

Claim Refund

26.05.202514:55

Air India

8826

Stuttgart (STR)

Frankfurt (FRA)

delayed

Claim Refund

26.05.202511:00

Air India

647

Mumbai (BOM)

Jamnagar (JGA)

delayed

Claim Refund

26.05.202511:00

Air India

8003

Tokyo (HND)

New Delhi (DEL)

delayed

Claim Refund

26.05.202510:50

Air India

673

Mumbai (BOM)

Patna (PAT)

delayed

Claim Refund

26.05.202509:10

Air India

7559

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

26.05.202508:20

Air India

2633

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

26.05.202507:40

Air India

9986

Thiruvananthapuram (TRV)

Kolkata (CNN)

delayed

Claim Refund

26.05.202507:30

Air India

9055

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

26.05.202507:25

Air India

7735

Zurich (ZRH)

Brussels (BRU)

delayed

Claim Refund

26.05.202506:15

Air India

9874

Bangalore (BLR)

Thiruvananthapuram (TRV)

delayed

Claim Refund

26.05.202505:40

Air India

9956

Bangalore (BLR)

Patna (PAT)

delayed

Claim Refund

26.05.202502:10

Air India

9204

Dammam (DMM)

Thiruvananthapuram (TRV)

delayed

Claim Refund

26.05.202501:10

Air India

9200

Abu Dhabi (AUH)

Thiruvananthapuram (TRV)

delayed

Claim Refund

25.05.202522:50

Air India

8166

Singapore (SIN)

Tokyo (HND)

delayed

Claim Refund

25.05.202519:50

Air India

7764

Frankfurt (FRA)

Warsaw (WAW)

delayed

Claim Refund

25.05.202519:00

Air India

9055

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

25.05.202517:05

Air India

8163

Tokyo (HND)

Singapore (SIN)

delayed

Claim Refund

25.05.202516:45

Air India

8167

Seoul (ICN)

Singapore (SIN)

delayed

Claim Refund

25.05.202516:40

Air India

8548

Frankfurt (FRA)

Manchester (MAN)

delayed

Claim Refund

25.05.202516:20

Air India

8592

Frankfurt (FRA)

Marseille (MRS)

delayed

Claim Refund

25.05.202515:45

Air India

7570

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

25.05.202515:00

Air India

7736

Brussels (BRU)

Zurich (ZRH)

delayed

Claim Refund

25.05.202514:50

Air India

8855

Bremen (BRE)

Frankfurt (FRA)

delayed

Claim Refund

25.05.202513:50

Air India

8506

Frankfurt (FRA)

Stockholm (ARN)

delayed

Claim Refund

25.05.202513:35

Air India

8840

Frankfurt (FRA)

N?rnberg (NUE)

delayed

Claim Refund

25.05.202513:35

Air India

8853

Frankfurt (FRA)

Dusseldorf (DUS)

delayed

Claim Refund

25.05.202513:30

Air India

8860

Frankfurt (FRA)

Dresden (DRS)

delayed

Claim Refund

25.05.202513:30

Air India

7883

Frankfurt (FRA)

Lisbon (LIS)

delayed

Claim Refund

25.05.202513:20

Air India

8658

Frankfurt (FRA)

Hanover (HAJ)

delayed

Claim Refund

25.05.202513:10

Air India

8760

Frankfurt (FRA)

New Delhi (DEL)

delayed

Claim Refund

25.05.202512:05

Air India

7571

Entebbe (EBB)

Addis Ababa (ADD)

delayed

Claim Refund

25.05.202511:50

Air India

357

Tokyo (HND)

New Delhi (DEL)

delayed

Claim Refund

25.05.202511:20

Air India

8173

Seoul (ICN)

Singapore (SIN)

delayed

Claim Refund

25.05.202511:00

Air India

8003

Tokyo (HND)

New Delhi (DEL)

delayed

Claim Refund

25.05.202511:00

Air India

647

Mumbai (BOM)

Jamnagar (JGA)

delayed

Claim Refund

25.05.202510:30

Air India

8017

Tokyo (HND)

Hiroshima (HIJ)

delayed

Claim Refund

25.05.202510:30

Air India

8011

Tokyo (HND)

Fukuoka (FUK)

delayed

Claim Refund

25.05.202509:10

Air India

7559

Addis Ababa (ADD)

Entebbe (EBB)

delayed

Claim Refund

25.05.202507:30

Air India

8014

Tokyo (CTS)

Tokyo (HND)

delayed

Claim Refund

25.05.202500:15

Air India

2210

Dubai (DXB)

New Delhi (DEL)

delayed

Claim Refund

24.05.202520:25

Air India

983

Mumbai (BOM)

Dubai (DXB)

delayed

Claim Refund

24.05.202517:40

Air India

2655

Mumbai (BOM)

Thiruvananthapuram (TRV)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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