Flight cancellations and delays are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Charlotte Douglas International Airport Flight Delay Compensation
Passengers encountering flight delays at Charlotte Douglas International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.
Charlotte Douglas International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Charlotte Douglas International Airport, under EU Regulation 261, passengers are eligible to get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Charlotte Douglas International Airport Flights are Covered by EU261?
Although Charlotte Douglas International Airport isn’t within the EU, European Union Regulation 261/2004 may still apply to some flights. Travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location outside the EU, certain flights from Charlotte Douglas International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Charlotte Douglas International Airport to anywhere | Yes | No |
| Arrivals at Charlotte Douglas International Airport from inside the EU | Yes | No |
| Arrivals at Charlotte Douglas International Airport from outside the EU | No | No |
How to Claim Compensation from Charlotte Douglas International Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you experience a flight disruption at Charlotte Douglas International Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.04.202516:40 | Contour Aviation 3458 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |
18.04.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
17.04.202520:30 | American Airlines 2662 | Charlotte Douglas (KCLT) Tulsa International (KTUL) | delayed | Refunds |
16.04.202518:18 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202516:35 | American Airlines 506 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
14.04.202516:30 | Contour Aviation 3936 | Charlotte Douglas (KCLT) Martinsburg (KAOO) | delayed | Refunds |
14.04.202509:37 | American Airlines 2407 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
13.04.202516:40 | Contour Aviation 3458 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |
12.04.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
11.04.202522:44 | American Airlines 5893 | Charlotte Douglas (KCLT) Florence (KFLO) | delayed | Refunds |
11.04.202518:25 | Contour Aviation 3804 | Charlotte Douglas (KCLT) Sheffield (KMSL) | delayed | Refunds |
11.04.202516:40 | Contour Aviation 3458 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |
11.04.202507:43 | American Airlines 1678 | Charlotte Douglas (KCLT) Sky Harbor International (KPHX) | delayed | Refunds |
11.04.202507:38 | American Airlines 1328 | Charlotte Douglas (KCLT) Denver International (KDEN) | delayed | Refunds |
11.04.202507:36 | American Airlines 2582 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
11.04.202507:35 | American Airlines 2555 | Charlotte Douglas (KCLT) Southwest Florida International (KRSW) | delayed | Refunds |
11.04.202507:35 | American Airlines 2497 | Charlotte Douglas (KCLT) Lambert-St. Louis International (KSTL) | delayed | Refunds |
11.04.202507:34 | American Airlines 5987 | Charlotte Douglas (KCLT) (KGSP) | delayed | Refunds |
11.04.202507:30 | American Airlines 631 | Charlotte Douglas (KCLT) Providenciales International Airport (MBPV) | delayed | Refunds |
11.04.202507:29 | American Airlines 2287 | Charlotte Douglas (KCLT) (KMSY) | delayed | Refunds |
11.04.202507:26 | American Airlines 1203 | Charlotte Douglas (KCLT) Buffalo Niagara International (KBUF) | delayed | Refunds |
11.04.202507:25 | American Airlines 1852 | Charlotte Douglas (KCLT) Luis Munoz Marin International (TJSJ) | delayed | Refunds |
11.04.202507:25 | American Airlines 5546 | Charlotte Douglas (KCLT) Charleston, AFB Municipal (KCHS) | delayed | Refunds |
11.04.202507:23 | American Airlines 893 | Charlotte Douglas (KCLT) Nassau International (MYNN) | delayed | Refunds |
11.04.202507:20 | American Airlines 2014 | Charlotte Douglas (KCLT) Richmond International Airport (KRIC) | delayed | Refunds |
11.04.202507:15 | American Airlines 5329 | Charlotte Douglas (KCLT) Myrtle Beach AFB (KMYR) | delayed | Refunds |
11.04.202507:15 | American Airlines 2431 | Charlotte Douglas (KCLT) Cyril E King Airport (TIST) | delayed | Refunds |
11.04.202507:10 | American Airlines 1564 | Charlotte Douglas (KCLT) Hartsfield-jackson Atlanta International (KATL) | delayed | Refunds |
11.04.202507:10 | American Airlines 2152 | Charlotte Douglas (KCLT) Tampa International (KTPA) | delayed | Refunds |
10.04.202521:25 | American Airlines 4023 | Charlotte Douglas (KCLT) Cherry Capital Airport (KTVC) | delayed | Refunds |
10.04.202520:30 | American Airlines 2662 | Charlotte Douglas (KCLT) Tulsa International (KTUL) | delayed | Refunds |
10.04.202520:24 | American Airlines 5970 | Charlotte Douglas (KCLT) Mobile Regional Airport (KMOB) | delayed | Refunds |
10.04.202518:18 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202516:40 | Contour Aviation 3458 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |
10.04.202516:35 | American Airlines 506 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202509:37 | American Airlines 2407 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
09.04.202516:35 | American Airlines 506 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202512:20 | American Airlines 9950 | Charlotte Douglas (KCLT) (KGSP) | cancelled | Refunds |
08.04.202506:00 | Spirit Airlines 649 | Charlotte Douglas (KCLT) LaGuardia (KLGA) | delayed | Refunds |
07.04.202522:44 | American Airlines 5893 | Charlotte Douglas (KCLT) Florence (KFLO) | delayed | Refunds |
07.04.202521:18 | British Airways 5261 | Charlotte Douglas (KCLT) Newark Liberty International (KEWR) | delayed | Refunds |
07.04.202521:18 | American Airlines 2794 | Charlotte Douglas (KCLT) Newark Liberty International (KEWR) | delayed | Refunds |
07.04.202520:15 | American Airlines 5617 | Charlotte Douglas (KCLT) Pensacola International Airport (KPNS) | cancelled | Refunds |
07.04.202519:01 | United Airlines 1747 | Charlotte Douglas (KCLT) Newark Liberty International (KEWR) | delayed | Refunds |
07.04.202517:40 | American Airlines 5486 | Charlotte Douglas (KCLT) Pensacola International Airport (KPNS) | delayed | Refunds |
07.04.202516:26 | American Airlines 5104 | Charlotte Douglas (KCLT) Simmons Nott (KEWN) | delayed | Refunds |
07.04.202514:45 | Contour Aviation 3856 | Charlotte Douglas (KCLT) Greenbrier Valley (KLWB) | delayed | Refunds |
06.04.202518:25 | Contour Aviation 3804 | Charlotte Douglas (KCLT) Sheffield (KMSL) | delayed | Refunds |
06.04.202518:18 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
06.04.202517:15 | American Airlines 2452 | Charlotte Douglas (KCLT) Austin-bergstrom International (KAUS) | delayed | Refunds |
06.04.202516:58 | American Airlines 5288 | Charlotte Douglas (KCLT) Asheville Regional Airport (KAVL) | delayed | Refunds |
06.04.202515:19 | American Airlines 1161 | Charlotte Douglas (KCLT) Austin-bergstrom International (KAUS) | delayed | Refunds |
06.04.202514:53 | American Airlines 6005 | Charlotte Douglas (KCLT) Jackson-evers (KJAN) | delayed | Refunds |
06.04.202513:35 | American Airlines 1925 | Charlotte Douglas (KCLT) Jacksonville, (KJAX) | delayed | Refunds |
06.04.202513:11 | American Airlines 5040 | Charlotte Douglas (KCLT) Asheville Regional Airport (KAVL) | delayed | Refunds |
05.04.202520:34 | American Airlines 4017 | Charlotte Douglas (KCLT) Springfield-Branson Rg (KSGF) | delayed | Refunds |
05.04.202518:18 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
04.04.202522:44 | American Airlines 5893 | Charlotte Douglas (KCLT) Florence (KFLO) | delayed | Refunds |
04.04.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
04.04.202511:55 | Contour Aviation 3854 | Charlotte Douglas (KCLT) Greenbrier Valley (KLWB) | delayed | Refunds |
03.04.202516:30 | Contour Aviation 3936 | Charlotte Douglas (KCLT) Martinsburg (KAOO) | delayed | Refunds |
03.04.202516:23 | American Airlines 506 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
02.04.202522:35 | American Airlines 703 | Charlotte Douglas (KCLT) Buffalo Niagara International (KBUF) | delayed | Refunds |
02.04.202522:30 | American Airlines 5225 | Charlotte Douglas (KCLT) Burlington International (KBTV) | delayed | Refunds |
02.04.202521:15 | American Airlines 4023 | Charlotte Douglas (KCLT) Cherry Capital Airport (KTVC) | delayed | Refunds |
02.04.202520:49 | American Airlines 2662 | Charlotte Douglas (KCLT) Tulsa International (KTUL) | delayed | Refunds |
02.04.202518:30 | empty | Charlotte Douglas (KCLT) (KCGF) | delayed | Refunds |
02.04.202518:15 | Contour Aviation 3758 | Charlotte Douglas (KCLT) Barkley Regional (KPAH) | cancelled | Refunds |
02.04.202518:05 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
31.03.202520:49 | British Airways 5193 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
31.03.202520:49 | American Airlines 2855 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
31.03.202520:49 | Malaysia Airlines 9525 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
31.03.202518:25 | Contour Aviation 3804 | Charlotte Douglas (KCLT) Sheffield (KMSL) | delayed | Refunds |
31.03.202518:05 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | cancelled | Refunds |
31.03.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
31.03.202516:30 | NetJets Aviation 925 | Charlotte Douglas (KCLT) Dekalb-Peachtree (KPDK) | delayed | Refunds |
31.03.202514:41 | Malaysia Airlines 9517 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
31.03.202514:41 | British Airways 6608 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
31.03.202514:41 | American Airlines 2201 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
31.03.202513:25 | Southwest Airlines 2233 | Charlotte Douglas (KCLT) (KBWI) | delayed | Refunds |
31.03.202509:40 | American Airlines 2407 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
31.03.202509:35 | American Airlines 2428 | Charlotte Douglas (KCLT) San Francisco International (KSFO) | delayed | Refunds |
30.03.202520:43 | American Airlines 5152 | Charlotte Douglas (KCLT) Westchester County Apt (KHPN) | cancelled | Refunds |
30.03.202518:34 | American Airlines 3035 | Charlotte Douglas (KCLT) Los Angeles International (KLAX) | delayed | Refunds |
30.03.202518:05 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
30.03.202517:36 | American Airlines 2446 | Charlotte Douglas (KCLT) Sacramento International (KSMF) | delayed | Refunds |
30.03.202517:00 | Air Tahiti Nui 1127 | Charlotte Douglas (KCLT) Los Angeles International (KLAX) | delayed | Refunds |
30.03.202517:00 | American Airlines 1012 | Charlotte Douglas (KCLT) Los Angeles International (KLAX) | delayed | Refunds |
30.03.202517:00 | China Southern Airlines 1708 | Charlotte Douglas (KCLT) Los Angeles International (KLAX) | delayed | Refunds |
30.03.202517:00 | Qantas 4715 | Charlotte Douglas (KCLT) Los Angeles International (KLAX) | delayed | Refunds |
30.03.202516:30 | Flexjet 406 | Charlotte Douglas (KCLT) Westmoreland County (KLBE) | delayed | Refunds |
30.03.202516:30 | Contour Aviation 3936 | Charlotte Douglas (KCLT) Martinsburg (KAOO) | delayed | Refunds |
30.03.202514:40 | American Airlines 5606 | Charlotte Douglas (KCLT) Westchester County Apt (KHPN) | cancelled | Refunds |
30.03.202513:23 | American Airlines 3249 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
30.03.202509:40 | Contour Aviation 3456 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |
29.03.202509:40 | American Airlines 2407 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
28.03.202518:05 | American Airlines 2793 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
28.03.202507:00 | empty | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
27.03.202516:40 | Contour Aviation 3458 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |