Marseille Provence Airport Flight Delay and Cancellation Compensation

Delayed and cancelled flights are the most frequent problems encountered by travelers. Luckily, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 defines the conditions in which passengers are eligible for compensation and assistance during flight disruption.

Here, you will find everything you need to know about European Union Regulation 261 and when you are entitled to compensation.

Passenger Rights under EU 261/2004

Under EU Regulation 261/2004, passengers traveling to or from Marseille Provence Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:

• Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
• Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: When an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Passengers have the option to choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.

Marseille Provence Airport Flight Delay Compensation

Travelers experiencing flight delays at Marseille Provence Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not obligated to provide compensation for delays caused by extraordinary circumstances beyond their control.

Marseille Provence Airport Flight Cancellation Compensation

In the event of a flight cancellation causing inconvenience at the Marseille Provence Airport, according to EU 261/2004, travelers may receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

Nevertheless, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Financial compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can check the following table to figure out the amount of compensation you are eligible for:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines usually don’t offer compensation for cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.

Which Marseille Provence Airport Flights are Covered by EU261?

If you are departing from an airport in the European Union and traveling on an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from Marseille Provence Airport to anywhere	Yes	Yes
Arrivals at Marseille Provence Airport from inside the EU	Yes	No
Arrivals at Marseille Provence Airport from outside the EU	Yes	No

How to Claim Compensation from Marseille Provence Airport

Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Marseille Provence Airport, you could be eligible for compensation under EU Regulation 261/2004.

To initiate a compensation claim, take the following steps:

1. Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to secure your compensation. You only pay us if we win your case.

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