Compensation and Reimbursement for Royal Air Maroc Strike

Yurii Semikopenko
04.09.2024

Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation defines the rules for assistance and compensation to passengers when facing airline strikes. In this article, we will look at your rights as a passenger and how to claim compensation from the airline.

When Are You Entitled to Royal Air Maroc Strike Compensation?

European Union Regulation 261/2004 protects travelers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, as a result, the airline is responsible for them.

It is important to understand that the situation with compensation is complex. Some strikes may fall under the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground personnel, etc. In the event of disruptions resulting from these ground crew members, the chances of getting compensation may be significantly reduced. It is crucial to identify exactly which personnel is involved in the strike. This directly affects your right to compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must notify passengers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.

It is essential to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers may be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as shown in the table:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Flight Delay Compensation

Under the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are entitled to compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.

The amount of compensation is based on the distance of the flight and the duration of the delay:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Requirements for Royal Air Maroc Strike Compensation

When a flight disruption occurs, passengers could be eligible for compensation, but certain criteria must be met. It is crucial to understand these requirements to properly navigate the compensation process:

  • Your flight must be covered by the EU261 regulation. This covers all flights leaving from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when operated by an EU-based airline.
  • A flight cancellation or delay has significantly disrupted your travel plans. This means your flight was delayed by three hours or more at the final destination, or it was cancelled with less than fourteen days’ notice before the scheduled departure.
  • You must have a confirmed reservation and be prepared to travel. This includes having a confirmed booking and all essential travel documents ready (passport, visas).
  • You need to arrive at the airport on time. Complete check-in within the specified time by your airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.

In case you believe you meet these conditions following a Royal Air Maroc strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Knowing your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.

How to Claim Royal Air Maroc Strike Compensation

Dealing with flight cancellations or delays due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, take the following actions:

  1. Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
  2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will do our best to get you your compensation. You only incur a fee if we win your case.

By following these steps, secure the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers must know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below fall under the airline company’s duty to care for each passenger.

Right to Care

If the flight delay is two hours or more, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make two calls and send faxes, or e-mails for free.

Rebooking or Refunds

If your flight gets cancelled or delayed by more than five hours, you can request a full refund or an alternative flight to your final destination. These solutions have some flexibility, which is great because you can choose what works best for you.

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