Compensation and Reimbursement for Aeromexico Strike

Yurii Semikopenko
04.09.2024

Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261 regulation. This regulation defines the rules for compensation and assistance for travelers when facing airline strikes. In this article, we will look at your rights as a passenger and the steps to seek compensation from the airline.

When Are You Entitled to Aeromexico Strike Compensation?

EU Regulation 261/2004 protects travelers affected by airline strikes. This regulation obliges the airline to issue compensation in case of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, consequently, the airline is responsible for them.

It is important to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by cargo handlers, firefighters, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which personnel is involved in the strike. This directly influences your eligibility for compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must inform travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.

It is important to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as shown in the following table:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Flight Delay Compensation

According to the EU261 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.

The amount of compensation is based on the distance of the flight and the duration of the delay:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Requirements for Aeromexico Strike Compensation

When a travel disruption occurs, passengers may be eligible for compensation, but specific criteria must be met. It’s crucial to understand these criteria to effectively manage the compensation process:

  • Your flight must be covered by the EU261/2004 regulation. This covers all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when operated by an EU-based airline.
  • A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with less than fourteen days’ notice before the scheduled departure.
  • You must have a valid reservation and be prepared to travel. This includes having a confirmed booking and all necessary travel documents prepared (passport, visas).
  • You need to arrive at the airport on time. Check-in within the specified time by the airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to maintain eligibility for compensation.

Should you believe you meet these criteria following a Aeromexico strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Knowing your rights and responsibilities is the first step in potentially obtaining compensation for an airline strike.

How to Claim Aeromexico Strike Compensation

Dealing with flight delays or cancellations due to strikes is always frustrating. Such situations can not only ruin your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, follow these steps:

  1. Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only pay us if we win your case.

Following these steps, you will obtain the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers should know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Remember that the services we are describing below are included in the airline company’s duty to care for each passenger.

Right to Care

When the flight delay is two hours or more, the airline is obligated to provide affected passengers with certain services to alleviate discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.

Rebooking or Refunds

If your flight is cancelled or delayed by 5+ hours, you are entitled to a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.

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