Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation outlines the rules for assistance and compensation for travelers in cases of airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline.
When Are You Entitled to Viva Aerobus Strike Compensation?
European Union Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, therefore, the airline is responsible for them.
It is important to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by baggage handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which staff is involved in the strike. This directly influences your right to compensation.
Flight Cancellation Compensation
In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is crucial to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Viva Aerobus Strike Compensation
When an airline strike occurs, passengers may be eligible for compensation, but certain criteria must be met. It is crucial to understand these criteria to effectively manage the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
- You are required to have a valid reservation and be ready to travel. This includes having a valid booking and all essential travel documents ready (passport, visas).
- You need to arrive at the airport on time. Complete check-in within the time specified by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
Should you believe you meet these criteria following a Viva Aerobus strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.
How to Claim Viva Aerobus Strike Compensation
Dealing with flight cancellations or delays due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, take the following actions:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case.
Following these steps, you’ll receive the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers should know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Remember that the services we are describing below fall under the airline company’s duty to care for each passenger.
Right to Care
If the flight delay is 2+ hours, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
17.07.202514:00 | VivaAerobus 5137 | Hermosillo (HMO) Tijuana (TIJ) | Cancelled | Claim Refund |
17.07.202511:50 | VivaAerobus 5136 | Tijuana (TIJ) Hermosillo (HMO) | Cancelled | Claim Refund |
17.07.202506:05 | VivaAerobus 610 | Monterrey (MTY) Chicago (IAH) | Cancelled | Claim Refund |
17.07.202505:55 | VivaAerobus 1268 | Mexico City (MEX) Torreon (TRC) | Delayed | Claim Refund |
16.07.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | Delayed | Claim Refund |
16.07.202506:50 | VivaAerobus 4110 | Monterrey (MTY) Hermosillo (HMO) | Delayed | Claim Refund |
15.07.202521:50 | VivaAerobus 5043 | Mazatlan (MZT) Tijuana (TIJ) | Delayed | Claim Refund |
15.07.202521:30 | VivaAerobus 5009 | Culiacan (CUL) Tijuana (TIJ) | Delayed | Claim Refund |
15.07.202521:00 | VivaAerobus 1250 | Mexico City (MEX) Tijuana (TIJ) | Delayed | Claim Refund |
15.07.202520:55 | VivaAerobus 1323 | Hermosillo (HMO) Mexico City (MEX) | Delayed | Claim Refund |
15.07.202520:00 | VivaAerobus 1228 | Mexico City (MEX) Tuxtla Gutierrez (TGZ) | Delayed | Claim Refund |
15.07.202519:00 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | Delayed | Claim Refund |
15.07.202508:40 | VivaAerobus 4111 | Hermosillo (HMO) Monterrey (MTY) | Delayed | Claim Refund |
14.07.202518:05 | VivaAerobus 7016 | Mexico City (NLU) Acapulco (ACA) | Delayed | Claim Refund |
14.07.202511:50 | VivaAerobus 5136 | Tijuana (TIJ) Hermosillo (HMO) | Delayed | Claim Refund |
13.07.202520:45 | VivaAerobus 3187 | Hermosillo (HMO) Guadalajara (GDL) | Delayed | Claim Refund |
13.07.202516:45 | VivaAerobus 9452 | Mexico City (NLU) Nuevo Laredo (NLD) | Delayed | Claim Refund |
12.07.202520:50 | VivaAerobus 3185 | Hermosillo (HMO) Guadalajara (GDL) | Delayed | Claim Refund |
11.07.202518:35 | VivaAerobus 7447 | Mexico City (NLU) Hermosillo (HMO) | Delayed | Claim Refund |
11.07.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | Delayed | Claim Refund |
10.07.202519:00 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | Delayed | Claim Refund |
09.07.202518:35 | VivaAerobus 7447 | Mexico City (NLU) Hermosillo (HMO) | Delayed | Claim Refund |
08.07.202518:35 | VivaAerobus 7447 | Mexico City (NLU) Hermosillo (HMO) | Delayed | Claim Refund |
08.07.202518:05 | VivaAerobus 7294 | Mexico City (NLU) Ixtapa (ZIH) | Delayed | Claim Refund |
08.07.202512:20 | VivaAerobus 9756 | Mexico City (NLU) Poza Rica (PAZ) | Delayed | Claim Refund |
08.07.202511:50 | VivaAerobus 5136 | Tijuana (TIJ) Hermosillo (HMO) | Delayed | Claim Refund |
08.07.202506:05 | VivaAerobus 3242 | Guadalajara (GDL) Puebla Atlixco (PBC) | Delayed | Claim Refund |
08.07.202505:50 | VivaAerobus 4000 | Monterrey (MTY) Puebla Atlixco (PBC) | Delayed | Claim Refund |
08.07.202502:15 | VivaAerobus 437 | Bogota (BOG) Cancun (CUN) | Delayed | Claim Refund |
07.07.202521:55 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
07.07.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | Delayed | Claim Refund |
07.07.202510:45 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | Delayed | Claim Refund |
07.07.202506:35 | VivaAerobus 9532 | Mexico City (NLU) Matamoros (MAM) | Delayed | Claim Refund |
07.07.202505:55 | VivaAerobus 1268 | Mexico City (MEX) Torreon (TRC) | Delayed | Claim Refund |
07.07.202501:50 | VivaAerobus 771 | Bogota (BOG) Mexico City (NLU) | Delayed | Claim Refund |
06.07.202521:55 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
06.07.202519:15 | VivaAerobus 770 | Mexico City (NLU) Bogota (BOG) | Delayed | Claim Refund |
06.07.202518:40 | VivaAerobus 694 | Monterrey (MTY) Bogota (BOG) | Delayed | Claim Refund |
06.07.202506:35 | VivaAerobus 9532 | Mexico City (NLU) Matamoros (MAM) | Delayed | Claim Refund |
06.07.202501:05 | VivaAerobus 5018 | Tijuana (TIJ) Morelia (MLM) | Delayed | Claim Refund |
05.07.202521:55 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
05.07.202519:05 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | Delayed | Claim Refund |
05.07.202515:30 | VivaAerobus 642 | Monterrey (MTY) Havana (HAV) | Delayed | Claim Refund |
05.07.202515:00 | VivaAerobus 1254 | Mexico City (MEX) Tijuana (TIJ) | Cancelled | Claim Refund |
05.07.202512:55 | VivaAerobus 2026 | Cancun (CUN) Puebla Atlixco (PBC) | Delayed | Claim Refund |
05.07.202512:50 | VivaAerobus 872 | Merida (MID) Havana (HAV) | Delayed | Claim Refund |
05.07.202510:30 | VivaAerobus 7032 | Cancun (CUN) Mexico City (TLC) | Delayed | Claim Refund |
05.07.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
05.07.202509:40 | VivaAerobus 1253 | Tijuana (TIJ) Mexico City (MEX) | Cancelled | Claim Refund |
05.07.202506:10 | VivaAerobus 9244 | Merida (MID) Mexico City (TLC) | Delayed | Claim Refund |
05.07.202502:15 | VivaAerobus 437 | Bogota (BOG) Cancun (CUN) | Delayed | Claim Refund |
05.07.202500:15 | VivaAerobus 147 | Los Angeles (LAX) Mexico City (MEX) | Delayed | Claim Refund |
04.07.202521:55 | VivaAerobus 785 | Dallas (DFW) Leon (BJX) | Delayed | Claim Refund |
04.07.202521:55 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
04.07.202518:35 | VivaAerobus 7447 | Mexico City (NLU) Hermosillo (HMO) | Delayed | Claim Refund |
04.07.202518:30 | VivaAerobus 9036 | Reynosa (REX) Veracruz (VER) | Delayed | Claim Refund |
04.07.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | Delayed | Claim Refund |
04.07.202511:50 | VivaAerobus 5136 | Tijuana (TIJ) Hermosillo (HMO) | Delayed | Claim Refund |
04.07.202508:45 | VivaAerobus 670 | Monterrey (MTY) San Antonio (SAT) | Delayed | Claim Refund |
03.07.202523:20 | VivaAerobus 1025 | Cancun (CUN) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202522:50 | VivaAerobus 1144 | Mexico City (MEX) Monterrey (MTY) | Delayed | Claim Refund |
03.07.202522:35 | VivaAerobus 1070 | Mexico City (MEX) Guadalajara (GDL) | Delayed | Claim Refund |
03.07.202522:25 | VivaAerobus 1229 | Tuxtla Gutierrez (TGZ) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202522:25 | VivaAerobus 1287 | Villahermosa (VSA) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202520:20 | VivaAerobus 1188 | Mexico City (MEX) Puerto Escondido (PXM) | Delayed | Claim Refund |
03.07.202520:10 | VivaAerobus 1286 | Mexico City (MEX) Villahermosa (VSA) | Delayed | Claim Refund |
03.07.202520:10 | VivaAerobus 1069 | Guadalajara (GDL) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202520:05 | VivaAerobus 1143 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202519:55 | VivaAerobus 217 | San Antonio (SAT) Leon (BJX) | Delayed | Claim Refund |
03.07.202519:55 | VivaAerobus 1213 | San Jose Del Cabo (SJD) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202519:40 | VivaAerobus 1353 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202518:55 | VivaAerobus 4120 | Monterrey (MTY) Hermosillo (HMO) | Delayed | Claim Refund |
03.07.202518:45 | VivaAerobus 1127 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202516:35 | VivaAerobus 5116 | Tijuana (TIJ) Puebla Atlixco (PBC) | Delayed | Claim Refund |
03.07.202515:10 | VivaAerobus 113 | Las Vegas (LAS) Mexico City (MEX) | Delayed | Claim Refund |
03.07.202512:55 | VivaAerobus 2026 | Cancun (CUN) Puebla Atlixco (PBC) | Delayed | Claim Refund |
02.07.202521:00 | VivaAerobus 4008 | Monterrey (MTY) Puebla Atlixco (PBC) | Delayed | Claim Refund |
02.07.202519:15 | VivaAerobus 770 | Mexico City (NLU) Bogota (BOG) | Delayed | Claim Refund |
02.07.202516:35 | VivaAerobus 5116 | Tijuana (TIJ) Puebla Atlixco (PBC) | Delayed | Claim Refund |
02.07.202506:05 | VivaAerobus 3242 | Guadalajara (GDL) Puebla Atlixco (PBC) | Delayed | Claim Refund |
02.07.202505:50 | VivaAerobus 4000 | Monterrey (MTY) Puebla Atlixco (PBC) | Delayed | Claim Refund |
01.07.202521:55 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
01.07.202520:00 | VivaAerobus 1228 | Mexico City (MEX) Tuxtla Gutierrez (TGZ) | Delayed | Claim Refund |
01.07.202519:20 | VivaAerobus 4196 | Monterrey (MTY) Tuxtla Gutierrez (TGZ) | Delayed | Claim Refund |
01.07.202517:35 | VivaAerobus 755 | Miami (MIA) Merida (MID) | Delayed | Claim Refund |
01.07.202516:35 | VivaAerobus 5116 | Tijuana (TIJ) Puebla Atlixco (PBC) | Delayed | Claim Refund |
01.07.202516:25 | VivaAerobus 4114 | Monterrey (MTY) Hermosillo (HMO) | Delayed | Claim Refund |
01.07.202510:55 | VivaAerobus 153 | Chicago (IAH) Mexico City (MEX) | Delayed | Claim Refund |
01.07.202508:40 | VivaAerobus 1393 | Guadalajara (GDL) Mexico City (MEX) | Delayed | Claim Refund |
01.07.202508:15 | VivaAerobus 1121 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
01.07.202508:15 | VivaAerobus 1058 | Mexico City (MEX) Guadalajara (GDL) | Delayed | Claim Refund |
01.07.202508:10 | VivaAerobus 1269 | Torreon (TRC) Mexico City (MEX) | Delayed | Claim Refund |
01.07.202506:55 | VivaAerobus 543 | Chicago (ORD) Guadalajara (GDL) | Delayed | Claim Refund |
01.07.202506:05 | VivaAerobus 1133 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
01.07.202502:15 | VivaAerobus 437 | Bogota (BOG) Cancun (CUN) | Delayed | Claim Refund |
01.07.202501:45 | VivaAerobus 5030 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
01.07.202500:15 | VivaAerobus 147 | Los Angeles (LAX) Mexico City (MEX) | Delayed | Claim Refund |
30.06.202522:05 | VivaAerobus 5117 | Puebla Atlixco (PBC) Tijuana (TIJ) | Delayed | Claim Refund |
30.06.202522:00 | VivaAerobus 785 | Dallas (DFW) Leon (BJX) | Delayed | Claim Refund |
30.06.202521:50 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
