Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation outlines the rules for assistance and compensation for travelers in cases of airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline.
When Are You Entitled to Viva Aerobus Strike Compensation?
European Union Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, therefore, the airline is responsible for them.
It is important to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by baggage handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which staff is involved in the strike. This directly influences your right to compensation.
Flight Cancellation Compensation
In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is crucial to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Viva Aerobus Strike Compensation
When an airline strike occurs, passengers may be eligible for compensation, but certain criteria must be met. It is crucial to understand these criteria to effectively manage the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
- You are required to have a valid reservation and be ready to travel. This includes having a valid booking and all essential travel documents ready (passport, visas).
- You need to arrive at the airport on time. Complete check-in within the time specified by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
Should you believe you meet these criteria following a Viva Aerobus strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.
How to Claim Viva Aerobus Strike Compensation
Dealing with flight cancellations or delays due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, take the following actions:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case.
Following these steps, you’ll receive the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers should know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Remember that the services we are describing below fall under the airline company’s duty to care for each passenger.
Right to Care
If the flight delay is 2+ hours, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.11.202522:05 | VivaAerobus 4188 | Monterrey (MTY) Leon (BJX) | Delayed | Claim Refund |
06.11.202521:15 | VivaAerobus 8019 | Guadalajara (GDL) Ciudad Juarez (CJS) | Delayed | Claim Refund |
06.11.202520:40 | VivaAerobus 679 | San Antonio (SAT) Monterrey (MTY) | Delayed | Claim Refund |
06.11.202520:10 | VivaAerobus 9497 | San Jose Del Cabo (SJD) Mexico City (NLU) | Delayed | Claim Refund |
06.11.202520:00 | VivaAerobus 3244 | Guadalajara (GDL) Puebla Atlixco (PBC) | Delayed | Claim Refund |
06.11.202519:25 | VivaAerobus 9903 | Brownsville (BRO) Monterrey (MTY) | Delayed | Claim Refund |
06.11.202517:55 | VivaAerobus 8013 | Monterrey (MTY) Ciudad Juarez (CJS) | Delayed | Claim Refund |
06.11.202517:15 | VivaAerobus 7009 | Oaxaca (OAX) Mexico City (NLU) | Delayed | Claim Refund |
06.11.202513:45 | VivaAerobus 7008 | Cancun (CUN) Mexico City (NLU) | Delayed | Claim Refund |
06.11.202513:05 | VivaAerobus 9532 | Mexico City (NLU) Matamoros (MAM) | Delayed | Claim Refund |
06.11.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
05.11.202520:00 | VivaAerobus 3244 | Guadalajara (GDL) Puebla Atlixco (PBC) | Delayed | Claim Refund |
05.11.202519:05 | VivaAerobus 314 | Cancun (CUN) Havana (HAV) | Delayed | Claim Refund |
05.11.202508:45 | VivaAerobus 7806 | Monterrey (MTY) San Antonio (SAT) | Delayed | Claim Refund |
05.11.202501:15 | VivaAerobus 187 | Chicago (ORD) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202523:45 | VivaAerobus 1251 | Tijuana (TIJ) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202523:25 | VivaAerobus 147 | Los Angeles (LAX) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:35 | VivaAerobus 1359 | Monterrey (MTY) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:30 | VivaAerobus 1287 | Villahermosa (VSA) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:25 | VivaAerobus 1189 | Puerto Escondido (PXM) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202522:25 | VivaAerobus 1229 | Tuxtla Gutierrez (TGZ) Mexico City (MEX) | Delayed | Claim Refund |
04.11.202518:35 | VivaAerobus 9524 | Mexico City (NLU) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202516:40 | VivaAerobus 7027 | Puerto Escondido (PXM) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202516:20 | VivaAerobus 9387 | Reynosa (REX) Mexico City (NLU) | Delayed | Claim Refund |
04.11.202515:50 | VivaAerobus 1398 | Mexico City (MEX) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202515:45 | VivaAerobus 7413 | Puerto Vallarta (PVR) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202515:40 | VivaAerobus 2134 | Cancun (CUN) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202514:20 | VivaAerobus 9386 | Mexico City (NLU) Reynosa (REX) | Delayed | Claim Refund |
04.11.202514:15 | VivaAerobus 3111 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202514:15 | VivaAerobus 511 | Los Angeles (LAX) Guadalajara (GDL) | Delayed | Claim Refund |
04.11.202510:50 | VivaAerobus 9451 | Nuevo Laredo (NLD) Mexico City (NLU) | Delayed | Claim Refund |
04.11.202508:55 | VivaAerobus 9245 | Mexico City (TLC) Merida (MID) | Delayed | Claim Refund |
04.11.202508:40 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | Delayed | Claim Refund |
04.11.202506:30 | VivaAerobus 1100 | Mexico City (MEX) Merida (MID) | Delayed | Claim Refund |
04.11.202506:10 | VivaAerobus 9244 | Merida (MID) Mexico City (TLC) | Delayed | Claim Refund |
03.11.202523:00 | VivaAerobus 5043 | Mazatlan (MZT) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202521:45 | VivaAerobus 5009 | Culiacan (CUL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202519:55 | VivaAerobus 4087 | Tijuana (TIJ) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202519:30 | VivaAerobus 186 | Mexico City (MEX) Chicago (ORD) | Delayed | Claim Refund |
03.11.202519:25 | VivaAerobus 546 | Guadalajara (GDL) Chicago (ORD) | Delayed | Claim Refund |
03.11.202519:25 | VivaAerobus 3104 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202518:45 | VivaAerobus 2086 | Cancun (CUN) Reynosa (REX) | Delayed | Claim Refund |
03.11.202518:40 | VivaAerobus 7433 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202518:25 | VivaAerobus 3117 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
03.11.202516:35 | VivaAerobus 7429 | Mexico City (NLU) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202516:30 | VivaAerobus 5085 | Puerto Vallarta (PVR) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202515:50 | VivaAerobus 7401 | Morelia (MLM) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202515:30 | VivaAerobus 8012 | Ciudad Juarez (CJS) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202515:20 | VivaAerobus 7433 | Merida (MID) Guadalajara (GDL) | Delayed | Claim Refund |
03.11.202514:55 | VivaAerobus 731 | Miami (MIA) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202514:30 | VivaAerobus 1130 | Mexico City (MEX) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202514:20 | VivaAerobus 4203 | Queretaro (QRO) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202514:15 | VivaAerobus 3111 | Tijuana (TIJ) Guadalajara (GDL) | Delayed | Claim Refund |
03.11.202513:40 | VivaAerobus 7400 | Monterrey (MTY) Morelia (MLM) | Delayed | Claim Refund |
03.11.202513:20 | VivaAerobus 164 | Mexico City (MEX) San Antonio (SAT) | Delayed | Claim Refund |
03.11.202513:20 | VivaAerobus 4177 | Leon (BJX) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202513:15 | VivaAerobus 7383 | Monterrey (MTY) Mexico City (NLU) | Delayed | Claim Refund |
03.11.202513:15 | VivaAerobus 7044 | San Jose Del Cabo (SJD) Torreon (TRC) | Delayed | Claim Refund |
03.11.202513:00 | VivaAerobus 7351 | Mexico City (NLU) Merida (MID) | Delayed | Claim Refund |
03.11.202512:50 | VivaAerobus 623 | Los Angeles (LAX) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202512:25 | VivaAerobus 3110 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
03.11.202512:10 | VivaAerobus 7432 | Guadalajara (GDL) Merida (MID) | Delayed | Claim Refund |
03.11.202512:05 | VivaAerobus 9707 | San Luis Potosi (SLP) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202511:55 | VivaAerobus 1182 | Mexico City (MEX) Puerto Escondido (PXM) | Delayed | Claim Refund |
03.11.202511:15 | VivaAerobus 1334 | Mexico City (MEX) Oaxaca (OAX) | Delayed | Claim Refund |
03.11.202511:00 | VivaAerobus 7812 | Monterrey (MTY) Austin (AUS) | Delayed | Claim Refund |
03.11.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
03.11.202509:55 | VivaAerobus 7383 | Los Mochis (LMM) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202509:10 | VivaAerobus 4037 | Mexico City (TLC) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202508:35 | VivaAerobus 611 | Chicago (IAH) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202508:10 | VivaAerobus 7400 | Tijuana (TIJ) Monterrey (MTY) | Delayed | Claim Refund |
03.11.202505:45 | VivaAerobus 4000 | Monterrey (MTY) Puebla Atlixco (PBC) | Delayed | Claim Refund |
02.11.202523:00 | VivaAerobus 4290 | Monterrey (MTY) Merida (MID) | Delayed | Claim Refund |
02.11.202519:55 | VivaAerobus 7362 | Merida (MID) Leon (BJX) | Delayed | Claim Refund |
02.11.202518:25 | VivaAerobus 678 | Monterrey (MTY) San Antonio (SAT) | Delayed | Claim Refund |
02.11.202514:15 | VivaAerobus 7033 | San Jose Del Cabo (SJD) Mexico City (TLC) | Delayed | Claim Refund |
02.11.202512:25 | VivaAerobus 3110 | Guadalajara (GDL) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202509:35 | VivaAerobus 1253 | Tijuana (TIJ) Mexico City (MEX) | Delayed | Claim Refund |
02.11.202509:30 | VivaAerobus 7054 | Tijuana (TIJ) San Jose Del Cabo (SJD) | Delayed | Claim Refund |
02.11.202508:45 | VivaAerobus 5026 | Tijuana (TIJ) Leon (BJX) | Delayed | Claim Refund |
02.11.202507:05 | VivaAerobus 5019 | Morelia (MLM) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202506:15 | VivaAerobus 5069 | Mexico City (NLU) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202506:15 | VivaAerobus 4080 | Monterrey (MTY) Tijuana (TIJ) | Delayed | Claim Refund |
02.11.202506:10 | VivaAerobus 5002 | Tijuana (TIJ) Culiacan (CUL) | Delayed | Claim Refund |
02.11.202506:00 | VivaAerobus 7428 | Tijuana (TIJ) Mexico City (NLU) | Delayed | Claim Refund |
02.11.202505:00 | VivaAerobus 1232 | Mexico City (MEX) Tijuana (TIJ) | Delayed | Claim Refund |
01.11.202519:15 | VivaAerobus 634 | Monterrey (MTY) Chicago (ORD) | Delayed | Claim Refund |
01.11.202510:30 | VivaAerobus 1414 | Mexico City (MEX) Chetumal (CTM) | Delayed | Claim Refund |
01.11.202502:55 | VivaAerobus 547 | Chicago (ORD) Guadalajara (GDL) | Delayed | Claim Refund |
31.10.202522:35 | VivaAerobus 4320 | Monterrey (MTY) Chihuahua (CUU) | Delayed | Claim Refund |
31.10.202522:25 | VivaAerobus 1229 | Tuxtla Gutierrez (TGZ) Mexico City (MEX) | Delayed | Claim Refund |
31.10.202522:10 | VivaAerobus 1051 | Chihuahua (CUU) Mexico City (MEX) | Delayed | Claim Refund |
31.10.202522:05 | VivaAerobus 2288 | Cancun (CUN) Mexico City (NLU) | Delayed | Claim Refund |
31.10.202521:55 | VivaAerobus 436 | Cancun (CUN) Bogota (BOG) | Delayed | Claim Refund |
31.10.202521:55 | VivaAerobus 4319 | Chihuahua (CUU) Monterrey (MTY) | Delayed | Claim Refund |
31.10.202521:50 | VivaAerobus 2022 | Cancun (CUN) Mexico City (TLC) | Delayed | Claim Refund |
31.10.202521:25 | VivaAerobus 7404 | Monterrey (MTY) Cancun (CUN) | Delayed | Claim Refund |
31.10.202521:25 | VivaAerobus 1001 | Ciudad Juarez (CJS) Mexico City (MEX) | Delayed | Claim Refund |
31.10.202521:25 | VivaAerobus 5009 | Culiacan (CUL) Tijuana (TIJ) | Delayed | Claim Refund |
31.10.202521:00 | VivaAerobus 679 | San Antonio (SAT) Monterrey (MTY) | Delayed | Claim Refund |
