Flight cancellations and delays are the most frequent issues experienced by travelers. Fortunately, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the conditions under which passengers are entitled to compensation and assistance in cases of flight disruption.
Here, you will find everything you need to know about Regulation EU261 and in which situations you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, travelers arriving at Dallas Love Field from EU countries or departing from Dallas Love Field to anywhere on flights operated by airlines from the EU have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation ranging from €250 to €600.
Dallas Love Field Flight Delay Compensation
Flyers facing flight delays at Dallas Love Field may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it follows UK and EU laws. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.
Dallas Love Field Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Dallas Love Field, according to EU 261/2004, passengers can get compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the length of the delay. You can check this table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as severe weather or strikes by air traffic controllers.
Which Dallas Love Field Flights are Covered by EU261?
While Dallas Love Field isn’t within the EU, EU Regulation 261/2004 may still apply to some flights. Passengers arriving at Dallas Love Field from EU countries or departing from Dallas Love Field to anywhere on flights operated by EU-based airlines are protected by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights departing from Dallas Love Field may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Dallas Love Field to anywhere | Yes | No |
| Arrivals at Dallas Love Field from inside the EU | Yes | No |
| Arrivals at Dallas Love Field Airport from outside the EU | No | No |
How to Claim Compensation from Dallas Love Field
Flight disruptions are common due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Dallas Love Field, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, proceed with these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.