Delayed and cancelled flights are the most frequent issues faced by travelers. Luckily, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 outlines the situations in which passengers are entitled to compensation and assistance in the event of flight disruption.
In this article, you will find everything you need to know about European Union Regulation 261 and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers traveling to or from Brussels Airport on flights operated by EU-based airlines have certain rights if they experience significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Brussels Airport Flight Delay Compensation
Flyers facing flight delays at Brussels Airport might be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays caused by extraordinary circumstances beyond their control.
Brussels Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Brussels Airport, according to EU Regulation 261, flyers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can refer to the table below to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Brussels Airport Flights are Covered by EU261?
When you’re departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law ensures that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Brussels Airport to anywhere | Yes | Yes |
| Arrivals at Brussels Airport from inside the EU | Yes | No |
| Arrivals at Brussels Airport from outside the EU | Yes | No |
How to Claim Compensation from Brussels Airport
Flight cancellations and delays are common due to factors such as bad weather, air traffic congestion, mechanical problems, or staffing issues. If you encounter a flight disruption at Brussels Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202521:00 | empty | Brussels Airport (BRU) Bangui (BGF) | delayed | Claim Refund |
20.06.202519:25 | Brussels Airlines 3159 | Brussels Airport (BRU) Milano Malpensa (MIL) | cancelled | Claim Refund |
20.06.202519:25 | Alitalia 7655 | Brussels Airport (BRU) Milano Malpensa (MIL) | cancelled | Claim Refund |
20.06.202515:35 | Brussels Airlines 2205 | Brussels Airport (BRU) Mytilene International Airport (MJT) | delayed | Claim Refund |
20.06.202514:25 | Brussels Airlines 3809 | Brussels Airport (BRU) Francisco Sá Carneiro (OPO) | delayed | Claim Refund |
20.06.202514:25 | Etihad Airways 7210 | Brussels Airport (BRU) Francisco Sá Carneiro (OPO) | delayed | Claim Refund |
20.06.202514:25 | TAP Air Portugal 6769 | Brussels Airport (BRU) Francisco Sá Carneiro (OPO) | delayed | Claim Refund |
20.06.202514:05 | Sky Express | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202512:45 | United Airlines 9895 | Brussels Airport (BRU) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.06.202512:45 | Lufthansa 5627 | Brussels Airport (BRU) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.06.202512:45 | Brussels Airlines 2645 | Brussels Airport (BRU) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.06.202511:40 | Finnair 1542 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | delayed | Claim Refund |
20.06.202511:40 | Jet Linx Aviation 6832 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | delayed | Claim Refund |
20.06.202511:35 | Brussels Airlines 4125 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:35 | China Eastern Airlines 4419 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:35 | Royal Jordanian 3581 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:35 | ITA Airways 159 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:35 | Bulgaria Air 1720 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:35 | Saudia 6244 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:35 | Etihad Airways 2824 | Brussels Airport (BRU) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
20.06.202511:20 | Air Arabia 132 | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202511:15 | United Airlines 995 | Brussels Airport (BRU) Newark Liberty International (EWR) | delayed | Claim Refund |
20.06.202511:15 | Air Canada 3196 | Brussels Airport (BRU) Newark Liberty International (EWR) | delayed | Claim Refund |
20.06.202511:15 | Austrian 7755 | Brussels Airport (BRU) Newark Liberty International (EWR) | delayed | Claim Refund |
20.06.202511:15 | Brussels Airlines 8807 | Brussels Airport (BRU) Newark Liberty International (EWR) | delayed | Claim Refund |
20.06.202511:15 | SWISS 3010 | Brussels Airport (BRU) Newark Liberty International (EWR) | delayed | Claim Refund |
20.06.202511:15 | Lufthansa 8854 | Brussels Airport (BRU) Newark Liberty International (EWR) | delayed | Claim Refund |
20.06.202511:00 | Air Canada 6365 | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202511:00 | Brussels Airlines 3617 | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202511:00 | Etihad Airways 7243 | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202510:55 | SriLankan Airlines 2358 | Brussels Airport (BRU) Abu Dhabi International (AUH) | delayed | Claim Refund |
20.06.202510:55 | Air Baltic 3201 | Brussels Airport (BRU) Marco Polo (VCE) | cancelled | Claim Refund |
20.06.202510:55 | Alitalia 7657 | Brussels Airport (BRU) Marco Polo (VCE) | cancelled | Claim Refund |
20.06.202510:55 | Air Canada 6332 | Brussels Airport (BRU) Marco Polo (VCE) | cancelled | Claim Refund |
20.06.202510:55 | Hainan Airlines 8571 | Brussels Airport (BRU) Marco Polo (VCE) | cancelled | Claim Refund |
20.06.202510:55 | Brussels Airlines 4101 | Brussels Airport (BRU) Abu Dhabi International (AUH) | delayed | Claim Refund |
20.06.202510:55 | Etihad Airways 58 | Brussels Airport (BRU) Abu Dhabi International (AUH) | delayed | Claim Refund |
20.06.202510:50 | United Airlines 9947 | Brussels Airport (BRU) Linate (MIL) | delayed | Claim Refund |
20.06.202510:50 | Brussels Airlines 3147 | Brussels Airport (BRU) Linate (MIL) | delayed | Claim Refund |
20.06.202510:50 | Alitalia 7645 | Brussels Airport (BRU) Linate (MIL) | delayed | Claim Refund |
20.06.202510:50 | Air Canada 6352 | Brussels Airport (BRU) Linate (MIL) | delayed | Claim Refund |
20.06.202510:35 | Aegean Airlines 3000 | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202510:35 | Brussels Airlines 3245 | Brussels Airport (BRU) () | delayed | Claim Refund |
20.06.202510:30 | Ryanair 1453 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
20.06.202510:25 | SWISS 4528 | Brussels Airport (BRU) Jomo Kenyatta International (NBO) | delayed | Claim Refund |
20.06.202510:25 | Air Canada 6325 | Brussels Airport (BRU) Jomo Kenyatta International (NBO) | delayed | Claim Refund |
20.06.202510:25 | United Airlines 9996 | Brussels Airport (BRU) Jomo Kenyatta International (NBO) | delayed | Claim Refund |
20.06.202510:25 | Lufthansa 5540 | Brussels Airport (BRU) Jomo Kenyatta International (NBO) | delayed | Claim Refund |
20.06.202510:25 | Brussels Airlines 481 | Brussels Airport (BRU) Jomo Kenyatta International (NBO) | delayed | Claim Refund |
20.06.202510:25 | Austrian 8177 | Brussels Airport (BRU) Jomo Kenyatta International (NBO) | delayed | Claim Refund |
20.06.202510:20 | Qatar Airways 8274 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
20.06.202510:20 | JetBlue Airways 6841 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
20.06.202510:20 | Delta Air Lines 7639 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
20.06.202510:20 | SAS 594 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
20.06.202510:20 | American Airlines 8079 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
20.06.202510:20 | Aer Lingus 631 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
20.06.202509:50 | Brussels Airlines 2093 | Brussels Airport (BRU) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:50 | Brussels Airlines 6001 | Brussels Airport (BRU) Vienna International (VIE) | delayed | Claim Refund |
20.06.202509:50 | Bulgaria Air 271 | Brussels Airport (BRU) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
20.06.202509:50 | Brussels Airlines 2291 | Brussels Airport (BRU) Arlanda (STO) | delayed | Claim Refund |
20.06.202509:50 | United Airlines 9986 | Brussels Airport (BRU) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:50 | Air Canada 6337 | Brussels Airport (BRU) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:50 | Bulgaria Air 1886 | Brussels Airport (BRU) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
20.06.202509:50 | Hainan Airlines 8558 | Brussels Airport (BRU) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:50 | Etihad Airways 7207 | Brussels Airport (BRU) Arlanda (STO) | delayed | Claim Refund |
20.06.202509:50 | Singapore Airlines 2823 | Brussels Airport (BRU) Heathrow (LON) | delayed | Claim Refund |
20.06.202509:50 | Air Baltic 5701 | Brussels Airport (BRU) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
20.06.202509:50 | Hainan Airlines 8575 | Brussels Airport (BRU) Arlanda (STO) | delayed | Claim Refund |
20.06.202509:50 | Austrian 352 | Brussels Airport (BRU) Vienna International (VIE) | delayed | Claim Refund |
20.06.202509:45 | Air Baltic 602 | Brussels Airport (BRU) Riga International (RIX) | delayed | Claim Refund |
20.06.202509:45 | Brussels Airlines 4007 | Brussels Airport (BRU) Riga International (RIX) | delayed | Claim Refund |
20.06.202509:45 | Air Canada 6484 | Brussels Airport (BRU) Riga International (RIX) | delayed | Claim Refund |
20.06.202509:40 | Air Canada 6785 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
20.06.202509:40 | Brussels Airlines 2623 | Brussels Airport (BRU) Hamburg Airport (HAM) | delayed | Claim Refund |
20.06.202509:40 | Brussels Airlines 5103 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
20.06.202509:40 | United Airlines 9951 | Brussels Airport (BRU) Capodichino (NAP) | delayed | Claim Refund |
20.06.202509:40 | Cathay Pacific 6600 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
20.06.202509:40 | Singapore Airlines 2971 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
20.06.202509:40 | SWISS 787 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
20.06.202509:40 | Hainan Airlines 8541 | Brussels Airport (BRU) Hamburg Airport (HAM) | delayed | Claim Refund |
20.06.202509:40 | Brussels Airlines 3169 | Brussels Airport (BRU) Capodichino (NAP) | delayed | Claim Refund |
20.06.202509:40 | United Airlines 9793 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
20.06.202509:35 | Brussels Airlines 2547 | Brussels Airport (BRU) John Paul II Balice International (KRK) | delayed | Claim Refund |
20.06.202509:35 | Etihad Airways 7195 | Brussels Airport (BRU) John Paul II Balice International (KRK) | delayed | Claim Refund |
20.06.202509:35 | Etihad Airways 7211 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
20.06.202509:35 | Hainan Airlines 8547 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
20.06.202509:35 | Air Baltic 3697 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
20.06.202509:30 | Air Transat 155 | Brussels Airport (BRU) Pierre Elliott Trudeau International (YMQ) | delayed | Claim Refund |
20.06.202509:30 | Air Canada 6319 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
20.06.202509:30 | Etihad Airways 7219 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
20.06.202509:30 | Brussels Airlines 2257 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
20.06.202509:30 | United Airlines 9911 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
20.06.202509:30 | Porter Airlines 7155 | Brussels Airport (BRU) Pierre Elliott Trudeau International (YMQ) | delayed | Claim Refund |
20.06.202509:25 | ITA Airways 1968 | Brussels Airport (BRU) Linate (MIL) | delayed | Claim Refund |
20.06.202509:20 | SWISS 4573 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
20.06.202509:20 | Brussels Airlines 2713 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
20.06.202509:20 | United Airlines 9910 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
20.06.202509:20 | Air Canada 2992 | Brussels Airport (BRU) Franjo Tudman International Airport (ZAG) | delayed | Claim Refund |
20.06.202509:20 | TAP Air Portugal 6785 | Brussels Airport (BRU) Faro (FAO) | delayed | Claim Refund |
20.06.202509:20 | Air Canada 6334 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
