Delayed and cancelled flights are the most frequent issues faced by travelers. Luckily, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 outlines the situations in which passengers are entitled to compensation and assistance in the event of flight disruption.
In this article, you will find everything you need to know about European Union Regulation 261 and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers traveling to or from Brussels Airport on flights operated by EU-based airlines have certain rights if they experience significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Brussels Airport Flight Delay Compensation
Flyers facing flight delays at Brussels Airport might be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays caused by extraordinary circumstances beyond their control.
Brussels Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Brussels Airport, according to EU Regulation 261, flyers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can refer to the table below to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Brussels Airport Flights are Covered by EU261?
When you’re departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law ensures that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Brussels Airport to anywhere | Yes | Yes |
| Arrivals at Brussels Airport from inside the EU | Yes | No |
| Arrivals at Brussels Airport from outside the EU | Yes | No |
How to Claim Compensation from Brussels Airport
Flight cancellations and delays are common due to factors such as bad weather, air traffic congestion, mechanical problems, or staffing issues. If you encounter a flight disruption at Brussels Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
30.05.202519:05 | Jet Linx Aviation 9354 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
30.05.202519:05 | TAP Air Portugal 8358 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
30.05.202519:05 | Finnair 1546 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
30.05.202513:25 | Brussels Airlines 3781 | Brussels Airport (BRU) Sur Reina Sofia (TFS) | delayed | Claim Refund |
30.05.202512:20 | United Airlines 9995 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
30.05.202512:20 | Singapore Airlines 2813 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
30.05.202512:20 | Brussels Airlines 3703 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
30.05.202512:20 | Etihad Airways 7273 | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
30.05.202511:55 | Brussels Airlines 3243 | Brussels Airport (BRU) Kos Island International Airport (KGS) | delayed | Claim Refund |
30.05.202511:40 | Jet Linx Aviation 6832 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
30.05.202511:40 | Finnair 1542 | Brussels Airport (BRU) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
30.05.202511:25 | Brussels Airlines | Brussels Airport (BRU) Kotoka (ACC) | delayed | Claim Refund |
30.05.202511:20 | Air Arabia 132 | Brussels Airport (BRU) () | delayed | Claim Refund |
30.05.202511:10 | EgyptAir 3331 | Brussels Airport (BRU) Keflavik International (KEF) | delayed | Claim Refund |
30.05.202511:00 | Brussels Airlines 3597 | Brussels Airport (BRU) Marseille Provence Airport (MRS) | delayed | Claim Refund |
30.05.202511:00 | Etihad Airways 7205 | Brussels Airport (BRU) Marseille Provence Airport (MRS) | delayed | Claim Refund |
30.05.202511:00 | Air Canada 6362 | Brussels Airport (BRU) Marseille Provence Airport (MRS) | delayed | Claim Refund |
30.05.202511:00 | United Airlines 9961 | Brussels Airport (BRU) Marseille Provence Airport (MRS) | delayed | Claim Refund |
30.05.202510:30 | Ryanair 1453 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
30.05.202510:25 | Air Canada 6349 | Brussels Airport (BRU) Kigalin International (KGL) | delayed | Claim Refund |
30.05.202510:25 | SWISS 4571 | Brussels Airport (BRU) Kigalin International (KGL) | delayed | Claim Refund |
30.05.202510:25 | Lufthansa 5558 | Brussels Airport (BRU) Kigalin International (KGL) | delayed | Claim Refund |
30.05.202510:25 | United Airlines 9955 | Brussels Airport (BRU) Kigalin International (KGL) | delayed | Claim Refund |
30.05.202510:25 | Brussels Airlines 467 | Brussels Airport (BRU) Kigalin International (KGL) | delayed | Claim Refund |
30.05.202509:50 | Bulgaria Air 271 | Brussels Airport (BRU) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
30.05.202509:50 | Bulgaria Air 1886 | Brussels Airport (BRU) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
30.05.202509:50 | Air Baltic 5701 | Brussels Airport (BRU) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
30.05.202509:40 | United Airlines 9951 | Brussels Airport (BRU) Capodichino (NAP) | delayed | Claim Refund |
30.05.202509:40 | Cathay Pacific 6600 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
30.05.202509:40 | Brussels Airlines 3169 | Brussels Airport (BRU) Capodichino (NAP) | delayed | Claim Refund |
30.05.202509:40 | Brussels Airlines 2623 | Brussels Airport (BRU) Hamburg Airport (HAM) | delayed | Claim Refund |
30.05.202509:40 | Singapore Airlines 2971 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
30.05.202509:40 | Air Canada 6785 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
30.05.202509:40 | SWISS 787 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
30.05.202509:40 | United Airlines 9793 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
30.05.202509:40 | Brussels Airlines 5103 | Brussels Airport (BRU) Zurich (ZRH) | delayed | Claim Refund |
30.05.202509:40 | Hainan Airlines 8541 | Brussels Airport (BRU) Hamburg Airport (HAM) | delayed | Claim Refund |
30.05.202509:30 | Etihad Airways 7219 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
30.05.202509:30 | United Airlines 9911 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
30.05.202509:30 | Air Canada 6319 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
30.05.202509:30 | Brussels Airlines 2257 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
30.05.202509:25 | Air Baltic 2581 | Brussels Airport (BRU) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
30.05.202509:25 | Hainan Airlines 8551 | Brussels Airport (BRU) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
30.05.202509:25 | Etihad Airways 7237 | Brussels Airport (BRU) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
30.05.202509:20 | United Airlines 9910 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
30.05.202509:20 | Air Canada 6334 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
30.05.202509:20 | SWISS 4573 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
30.05.202509:20 | Brussels Airlines 2713 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
30.05.202509:20 | Hainan Airlines 8057 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
30.05.202509:15 | Brussels Airlines 3815 | Brussels Airport (BRU) Lisbon Portela (LIS) | delayed | Claim Refund |
30.05.202509:15 | Etihad Airways 7209 | Brussels Airport (BRU) Lisbon Portela (LIS) | delayed | Claim Refund |
30.05.202509:15 | TAP Air Portugal 6775 | Brussels Airport (BRU) Lisbon Portela (LIS) | delayed | Claim Refund |
30.05.202509:00 | Etihad Airways 7224 | Brussels Airport (BRU) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
30.05.202509:00 | Brussels Airlines 3735 | Brussels Airport (BRU) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
30.05.202509:00 | Air Canada 6350 | Brussels Airport (BRU) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
30.05.202508:00 | Kenya Airways 1722 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | China Eastern Airlines 1834 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | Xiamen Airlines 9354 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | Brussels Airlines 3633 | Brussels Airport (BRU) Charles De Gaulle (CDG) | delayed | Claim Refund |
30.05.202508:00 | Aeromexico 6374 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | KLM 1702 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | Delta Air Lines 9464 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | Garuda Indonesia 9243 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | WestJet 5248 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202508:00 | Malaysia Airlines 5658 | Brussels Airport (BRU) Schiphol (AMS) | delayed | Claim Refund |
30.05.202507:10 | Royal Air Maroc 845 | Brussels Airport (BRU) Mohamed V (CMN) | cancelled | Claim Refund |
28.05.202515:25 | Etihad Airways 7195 | Brussels Airport (BRU) John Paul II Balice International (KRK) | delayed | Claim Refund |
28.05.202515:25 | Brussels Airlines 2547 | Brussels Airport (BRU) John Paul II Balice International (KRK) | delayed | Claim Refund |
28.05.202515:10 | TAP Air Portugal 7460 | Brussels Airport (BRU) Liszt Ferenc International (BUD) | delayed | Claim Refund |
28.05.202515:10 | Air Canada 6310 | Brussels Airport (BRU) Liszt Ferenc International (BUD) | delayed | Claim Refund |
28.05.202515:10 | Brussels Airlines 2825 | Brussels Airport (BRU) Liszt Ferenc International (BUD) | delayed | Claim Refund |
28.05.202515:10 | Etihad Airways 7245 | Brussels Airport (BRU) Liszt Ferenc International (BUD) | delayed | Claim Refund |
28.05.202512:25 | Air Canada 6346 | Brussels Airport (BRU) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
28.05.202512:25 | Brussels Airlines 203 | Brussels Airport (BRU) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
28.05.202512:25 | United Airlines 9968 | Brussels Airport (BRU) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
28.05.202512:25 | Lufthansa 5560 | Brussels Airport (BRU) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
28.05.202512:25 | SWISS 4533 | Brussels Airport (BRU) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
28.05.202511:00 | Brussels Airlines 9901 | Brussels Airport (BRU) Chateauroux (CHR) | delayed | Claim Refund |
28.05.202506:45 | DHL Air 81 | Brussels Airport (BRU) Murtala Muhammed (LOS) | delayed | Claim Refund |
28.05.202506:45 | DHL Air 52 | Brussels Airport (BRU) Shanghai Pudong International (PVG) | delayed | Claim Refund |
28.05.202506:30 | VivaAerobus 9009 | Brussels Airport (BRU) Ibiza (IBZ) | delayed | Claim Refund |
28.05.202506:20 | Brussels Airlines 3733 | Brussels Airport (BRU) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
28.05.202506:20 | SWISS 4551 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
28.05.202506:20 | Brussels Airlines 2711 | Brussels Airport (BRU) Geneve-cointrin (GVA) | delayed | Claim Refund |
28.05.202506:15 | Freebird Airlines 8021 | Brussels Airport (BRU) Antalya (AYT) | delayed | Claim Refund |
28.05.202505:40 | Cargo Air | Brussels Airport (BRU) Mérignac (BOD) | delayed | Claim Refund |
28.05.202504:15 | DHL Air 797 | Brussels Airport (BRU) Bahrain International (BAH) | delayed | Claim Refund |
28.05.202504:10 | DHL Air 4908 | Brussels Airport (BRU) Euroairport France (MLH) | delayed | Claim Refund |
28.05.202504:10 | DHL Air 1956 | Brussels Airport (BRU) Marseille Provence Airport (MRS) | delayed | Claim Refund |
28.05.202504:10 | DHL Air 4908 | Brussels Airport (BRU) Euroairport France (MLH) | delayed | Claim Refund |
28.05.202503:50 | DHL Air 2886 | Brussels Airport (BRU) Dublin International (DUB) | delayed | Claim Refund |
28.05.202503:45 | DHL Air 1730 | Brussels Airport (BRU) St-Exupéry (LYS) | delayed | Claim Refund |
28.05.202503:30 | Cygnus Air | Brussels Airport (BRU) El Prat De Llobregat (BCN) | delayed | Claim Refund |
28.05.202503:00 | DHL Air | Brussels Airport (BRU) Vitoria (VIT) | delayed | Claim Refund |
28.05.202502:50 | DHL Air 418 | Brussels Airport (BRU) Kastrup (CPH) | delayed | Claim Refund |
28.05.202502:40 | DHL Air 279 | Brussels Airport (BRU) East Midlands (EMA) | delayed | Claim Refund |
27.05.202517:30 | Air Baltic 354 | Brussels Airport (BRU) Vienna International (VIE) | delayed | Claim Refund |
27.05.202517:30 | Transavia 9003 | Brussels Airport (BRU) Alicante El Altet (ALC) | delayed | Claim Refund |
27.05.202517:30 | Air India 8434 | Brussels Airport (BRU) Vienna International (VIE) | delayed | Claim Refund |
27.05.202517:30 | Brussels Airlines 6003 | Brussels Airport (BRU) Vienna International (VIE) | delayed | Claim Refund |
