Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that covers the rights of air passengers. In particular, this regulation covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the compensation process, including aid for passengers who suffered from issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your circumstances.
Compensation for XiamenAir Flight Cancellation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. If the airline informs you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for XiamenAir Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, XiamenAir is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim XiamenAir Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202523:10 | Xiamen Airlines 2524 | Lanzhou (LHW) Chongqing (CKG) | delayed | Claim Refund |
20.06.202521:45 | Xiamen Airlines 2554 | Xuzhou (XUZ) Chongqing (CKG) | delayed | Claim Refund |
20.06.202520:50 | Xiamen Airlines 2736 | (QSZ) Korla (KRL) | cancelled | Claim Refund |
20.06.202519:35 | Xiamen Airlines 2501 | Chongqing (CKG) (LLV) | delayed | Claim Refund |
20.06.202519:30 | Xiamen Airlines 2736 | Kashi (KHG) (QSZ) | cancelled | Claim Refund |
20.06.202518:50 | Xiamen Airlines 2553 | Chongqing (CKG) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202518:50 | Xiamen Airlines 2759 | Bole (BPL) Altay (AAT) | delayed | Claim Refund |
20.06.202517:55 | Xiamen Airlines 3219 | Lanzhou (LHW) Hangzhou (HGH) | delayed | Claim Refund |
20.06.202517:50 | Xiamen Airlines 5897 | Zhuhai (ZUH) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202517:40 | Xiamen Airlines 7866 | Nanjing (NKG) (LFQ) | delayed | Claim Refund |
20.06.202517:35 | Xiamen Airlines 7008 | Shijiazhuang (SJW) Shanghai (PVG) | delayed | Claim Refund |
20.06.202517:25 | Xiamen Airlines 2705 | Xuzhou (XUZ) Zhoushan (HSN) | cancelled | Claim Refund |
20.06.202517:25 | Xiamen Airlines 2481 | Xiangfan (XFN) Tianjin (TSN) | delayed | Claim Refund |
20.06.202517:15 | Xiamen Airlines 8034 | Tianjin (TSN) Fuzhou (FOC) | delayed | Claim Refund |
20.06.202517:05 | Xiamen Airlines 2529 | Lanzhou (LHW) Hami (HMI) | delayed | Claim Refund |
20.06.202517:00 | Xiamen Airlines 3200 | Jiayuguan (JGN) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202517:00 | Xiamen Airlines 881 | Xiamen (XMN) Taipei (TSA) | delayed | Claim Refund |
20.06.202516:50 | Xiamen Airlines 5823 | Shenzhen (SZX) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202516:45 | Xiamen Airlines 7052 | Shijiazhuang (SJW) Hohhot (HET) | delayed | Claim Refund |
20.06.202516:25 | Xiamen Airlines 2749 | Lanzhou (LHW) Jinchang (JIC) | delayed | Claim Refund |
20.06.202516:15 | Xiamen Airlines 7002 | Shijiazhuang (SJW) Chongqing (TFU) | delayed | Claim Refund |
20.06.202516:00 | Xiamen Airlines 8255 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202515:55 | Xiamen Airlines 2685 | Tianjin (TSN) (DBC) | delayed | Claim Refund |
20.06.202515:40 | Xiamen Airlines 2674 | Senipah (SZH) Tianjin (TSN) | delayed | Claim Refund |
20.06.202515:30 | Xiamen Airlines 7036 | Shijiazhuang (SJW) Datong (DAT) | delayed | Claim Refund |
20.06.202515:25 | Xiamen Airlines 2413 | Hohhot (HET) Ulanhot (HLH) | delayed | Claim Refund |
20.06.202515:15 | Xiamen Airlines 3785 | Hohhot (HET) Shanghai (SHA) | delayed | Claim Refund |
20.06.202514:55 | Xiamen Airlines 5869 | Harbin (HRB) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202514:55 | Xiamen Airlines 5813 | Jinjiang (JJN) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202514:50 | Xiamen Airlines 5796 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202514:35 | Xiamen Airlines 2417 | Hohhot (HET) Manzhouli (NZH) | delayed | Claim Refund |
20.06.202514:35 | Xiamen Airlines 2751 | Ganzhou (KOW) Xuzhou (XUZ) | cancelled | Claim Refund |
20.06.202514:30 | Xiamen Airlines 5118 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202514:30 | Xiamen Airlines 9334 | Berlin (BER) Amsterdam (AMS) | delayed | Claim Refund |
20.06.202514:20 | Xiamen Airlines 2529 | Chongqing (CKG) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202514:10 | Xiamen Airlines 2787 | Tianjin (TSN) Dalian (DLC) | delayed | Claim Refund |
20.06.202514:05 | Xiamen Airlines 3218 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202514:00 | Xiamen Airlines 7050 | Shijiazhuang (SJW) Nantong (NTG) | delayed | Claim Refund |
20.06.202513:30 | Xiamen Airlines 2662 | Yining (YIN) (QSZ) | delayed | Claim Refund |
20.06.202513:20 | Xiamen Airlines 5828 | Yinchuan (INC) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202513:05 | Xiamen Airlines 2671 | Wenshan (WNH) Chongqing (CKG) | cancelled | Claim Refund |
20.06.202512:50 | Xiamen Airlines 8138 | Fuzhou (FOC) Tianjin (TSN) | delayed | Claim Refund |
20.06.202512:40 | Xiamen Airlines 5877 | Lijiang City (LJG) Zunyi (ZYI) | delayed | Claim Refund |
20.06.202512:35 | Xiamen Airlines 8126 | Tianjin (TSN) Xiamen (XMN) | delayed | Claim Refund |
20.06.202512:35 | Xiamen Airlines 9596 | Seoul (ICN) Tianjin (TSN) | delayed | Claim Refund |
20.06.202512:25 | Xiamen Airlines 9333 | Amsterdam (AMS) Berlin (BER) | delayed | Claim Refund |
20.06.202512:20 | Xiamen Airlines 2420 | Bole (BPL) Karamay (KRY) | cancelled | Claim Refund |
20.06.202512:05 | Xiamen Airlines 8380 | Shenzhen (SZX) Tianjin (TSN) | delayed | Claim Refund |
20.06.202512:00 | Xiamen Airlines 2257 | Tianjin (TSN) Shanghai (XIY) | delayed | Claim Refund |
20.06.202511:30 | Xiamen Airlines 2671 | Kunming (KMG) Wenshan (WNH) | cancelled | Claim Refund |
20.06.202511:30 | Xiamen Airlines 2430 | Tianjin (TSN) Changzhi (CIH) | delayed | Claim Refund |
20.06.202511:30 | Xiamen Airlines 8135 | Xiamen (XMN) Tianjin (TSN) | delayed | Claim Refund |
20.06.202511:20 | Xiamen Airlines 2534 | Hohhot (HET) Ordos (Dongsheng) (DSN) | cancelled | Claim Refund |
20.06.202511:00 | Xiamen Airlines 3891 | Shanghai (SHA) Tianjin (TSN) | delayed | Claim Refund |
20.06.202511:00 | Xiamen Airlines 2419 | Karamay (KRY) Bole (BPL) | cancelled | Claim Refund |
20.06.202510:50 | Xiamen Airlines 9776 | Berlin (BER) Amsterdam (AMS) | delayed | Claim Refund |
20.06.202509:45 | Xiamen Airlines 2615 | (LFQ) Tianjin (TSN) | delayed | Claim Refund |
20.06.202508:55 | Xiamen Airlines 9775 | Amsterdam (AMS) Berlin (BER) | delayed | Claim Refund |
20.06.202508:55 | Xiamen Airlines 9355 | Amsterdam (AMS) Brussels (BRU) | delayed | Claim Refund |
20.06.202508:30 | Xiamen Airlines 2405 | Kashi (KHG) Bole (BPL) | delayed | Claim Refund |
20.06.202507:30 | Xiamen Airlines 2615 | Chongqing (CKG) (LFQ) | delayed | Claim Refund |
20.06.202507:10 | Xiamen Airlines 5091 | Shanghai (XIY) (GXH) | delayed | Claim Refund |
20.06.202506:55 | Xiamen Airlines 7598 | Shenzhen (SZX) (PKX) | cancelled | Claim Refund |
20.06.202506:50 | Xiamen Airlines 7137 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
20.06.202506:45 | Xiamen Airlines 5876 | Hangzhou (HGH) Zunyi (ZYI) | delayed | Claim Refund |
19.06.202522:30 | Xiamen Airlines 3555 | Hangzhou (HGH) (PKX) | cancelled | Claim Refund |
19.06.202522:15 | Xiamen Airlines 2211 | Chongqing (CKG) (PKX) | cancelled | Claim Refund |
19.06.202522:10 | Xiamen Airlines 5632 | Qingdao (TAO) Chengdu (CTU) | delayed | Claim Refund |
19.06.202521:55 | Xiamen Airlines 7537 | (PKX) Ningbo (NGB) | cancelled | Claim Refund |
19.06.202521:45 | Xiamen Airlines 9742 | Amsterdam (AMS) Dublin (DUB) | delayed | Claim Refund |
19.06.202521:45 | Xiamen Airlines 2237 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202521:45 | Xiamen Airlines 3589 | Shanghai (PVG) (PKX) | delayed | Claim Refund |
19.06.202521:35 | Xiamen Airlines 7427 | Nanchang (KHN) (PKX) | cancelled | Claim Refund |
19.06.202521:20 | Xiamen Airlines 2724 | Qiemo (IQM) (RQA) | cancelled | Claim Refund |
19.06.202521:20 | Xiamen Airlines 2294 | Dali City (DLU) (PKX) | delayed | Claim Refund |
19.06.202521:10 | Xiamen Airlines 8340 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202521:00 | Xiamen Airlines 8103 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
19.06.202521:00 | Xiamen Airlines 3065 | Changsha (CSX) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202520:50 | Xiamen Airlines 2202 | (PKX) Shenzhen (SZX) | cancelled | Claim Refund |
19.06.202520:50 | Xiamen Airlines 2281 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202520:50 | Xiamen Airlines 7447 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202520:45 | Xiamen Airlines 8556 | Shanghai (PVG) (PKX) | delayed | Claim Refund |
19.06.202520:40 | Xiamen Airlines 8350 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202520:35 | Xiamen Airlines 3584 | Ningbo (NGB) (PKX) | delayed | Claim Refund |
19.06.202520:25 | Xiamen Airlines 5598 | Tianjin (TSN) Chengdu (CTU) | delayed | Claim Refund |
19.06.202520:25 | Xiamen Airlines 8109 | Fuzhou (FOC) (PKX) | delayed | Claim Refund |
19.06.202520:20 | Xiamen Airlines 7593 | Chengdu (CTU) (PKX) | delayed | Claim Refund |
19.06.202520:10 | Xiamen Airlines 3329 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
19.06.202520:10 | Xiamen Airlines 3493 | Wuxi (WUX) (PKX) | delayed | Claim Refund |
19.06.202519:55 | Xiamen Airlines 2323 | Urumqi (URC) (PKX) | delayed | Claim Refund |
19.06.202519:55 | Xiamen Airlines 7081 | Jinjiang (JJN) (PKX) | delayed | Claim Refund |
19.06.202519:50 | Xiamen Airlines 2201 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202519:45 | Xiamen Airlines 3452 | (PKX) Changzhou (CZX) | delayed | Claim Refund |
19.06.202519:40 | Xiamen Airlines 8566 | (SQJ) (PKX) | delayed | Claim Refund |
19.06.202519:40 | Xiamen Airlines 7445 | Guangzhou (CAN) (PKX) | cancelled | Claim Refund |
19.06.202519:35 | Xiamen Airlines 8508 | Wuyishan (WUS) (PKX) | delayed | Claim Refund |
19.06.202519:30 | Xiamen Airlines 2736 | Kashi (KHG) (QSZ) | delayed | Claim Refund |
19.06.202519:05 | Xiamen Airlines 3226 | Wuhan (WUH) (PKX) | delayed | Claim Refund |
19.06.202519:00 | Xiamen Airlines 5773 | Yinchuan (INC) Hangzhou (HGH) | delayed | Claim Refund |
19.06.202518:45 | Xiamen Airlines 2245 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
