Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on AlMasria Universal Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the legislation that covers air passengers’ rights. More precisely, this law covers diverse cases, including rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes rules regarding the process of compensation, including aid to travelers who suffered from flight problems. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, depending on your specific case.
AlMasria Universal Airlines Flight Cancellation Compensation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
AlMasria Universal Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. In this case, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, AlMasria Universal Airlines is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim AlMasria Universal Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
05.11.202513:35 | AlMasria 682 | Kaliningrad (KGD) Sharm el-Sheikh (SSH) | Delayed | Claim Refund |
05.11.202507:30 | AlMasria 681 | Sharm el-Sheikh (SSH) Kaliningrad (KGD) | Delayed | Claim Refund |
24.10.202517:15 | AlMasria 735 | Hurghada (HRG) Saint Petersburg (LED) | Delayed | Claim Refund |
08.10.202511:05 | AlMasria 682 | Kaliningrad (KGD) Sharm el-Sheikh (SSH) | Delayed | Claim Refund |
08.10.202506:00 | AlMasria 681 | Sharm el-Sheikh (SSH) Kaliningrad (KGD) | Delayed | Claim Refund |
07.10.202513:10 | AlMasria 142 | Kaliningrad (KGD) Sharm el-Sheikh (SSH) | Delayed | Claim Refund |
02.10.202501:55 | AlMasria 704 | Saint Petersburg (LED) Sharm el-Sheikh (SSH) | Delayed | Claim Refund |
01.10.202522:40 | AlMasria 703 | Sharm el-Sheikh (SSH) Saint Petersburg (LED) | Delayed | Claim Refund |
01.10.202518:45 | AlMasria 627 | Hurghada (HRG) Saint Petersburg (LED) | Delayed | Claim Refund |
01.10.202503:30 | AlMasria 736 | Saint Petersburg (LED) Hurghada (HRG) | Delayed | Claim Refund |
