Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Lucky Air flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the legislation that covers air passengers’ rights. Specifically, this law covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations regarding the process of compensation, including assistance for passengers affected by issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your specific case.
Lucky Air Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Lucky Air Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes regulations on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t be charged extra for this service.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can obtain reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Lucky Air is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Lucky Air Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will strive to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.01.202623:00 | Lucky Air 9728 | (MIG) (KMG) | Delayed | Claim Refund |
06.01.202622:35 | Lucky Air 9876 | (TYN) (KMG) | Delayed | Claim Refund |
06.01.202621:55 | Lucky Air 9939 | (KMG) (JMJ) | Delayed | Claim Refund |
06.01.202621:30 | Lucky Air 9976 | (CAN) (KMG) | Delayed | Claim Refund |
06.01.202621:05 | Lucky Air 9972 | (HAK) (KMG) | Delayed | Claim Refund |
06.01.202620:40 | Lucky Air 9980 | (SZX) (KMG) | Delayed | Claim Refund |
06.01.202620:10 | Lucky Air 9567 | (KMG) (LHW) | Delayed | Claim Refund |
06.01.202619:50 | Lucky Air 9508 | (CGO) (KMG) | Delayed | Claim Refund |
06.01.202619:40 | Lucky Air 9634 | (HGH) (JHG) | Delayed | Claim Refund |
06.01.202618:25 | Lucky Air 9752 | (LXA) (KMG) | Delayed | Claim Refund |
06.01.202616:45 | Lucky Air 9817 | (CKG) (HIA) | Delayed | Claim Refund |
06.01.202615:30 | Lucky Air 9559 | (KMG) (HGH) | Delayed | Claim Refund |
05.01.202620:50 | Lucky Air 9854 | (XUZ) (KMG) | Delayed | Claim Refund |
05.01.202617:55 | Lucky Air 9771 | (KWE) (XUZ) | Delayed | Claim Refund |
04.01.202610:50 | Lucky Air 9966 | (SYX) (KMG) | Delayed | Claim Refund |
04.01.202607:25 | Lucky Air 9681 | (URC) (KHG) | Delayed | Claim Refund |
03.01.202620:20 | Lucky Air 9640 | (XIY) (JHG) | Delayed | Claim Refund |
03.01.202618:30 | Lucky Air 9835 | (LJG) (XIY) | Delayed | Claim Refund |
02.01.202613:35 | Lucky Air 9871 | (KMG) (YIH) | Delayed | Claim Refund |
01.01.202621:45 | Lucky Air 9588 | (KHG) (URC) | Delayed | Claim Refund |
01.01.202619:05 | Lucky Air 9587 | (URC) (KHG) | Delayed | Claim Refund |
01.01.202614:55 | Lucky Air 9682 | (KHG) (URC) | Delayed | Claim Refund |
30.12.202519:10 | Lucky Air 9572 | (NKG) (KOW) | Delayed | Claim Refund |
30.12.202513:30 | Lucky Air 9571 | (KMG) (KOW) | Delayed | Claim Refund |
29.12.202507:45 | Lucky Air 9965 | (KMG) (SYX) | Delayed | Claim Refund |
27.12.202510:05 | Lucky Air 9681 | (KHG) (NGQ) | Delayed | Claim Refund |
27.12.202507:25 | Lucky Air 9681 | (URC) (KHG) | Delayed | Claim Refund |
26.12.202523:10 | Lucky Air 9890 | (SZX) (KMG) | Delayed | Claim Refund |
26.12.202521:30 | Lucky Air 9976 | (CAN) (KMG) | Delayed | Claim Refund |
26.12.202520:40 | Lucky Air 9980 | (SZX) (KMG) | Delayed | Claim Refund |
24.12.202517:50 | Lucky Air 9642 | (SJW) (JHG) | Delayed | Claim Refund |
24.12.202514:25 | Lucky Air 9642 | (CGQ) (SJW) | Delayed | Claim Refund |
24.12.202513:55 | Lucky Air 9556 | (HRB) (SJW) | Delayed | Claim Refund |
