Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. Under EU 261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Azul Brazilian Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the legislation that deals with the rights of air passengers. In particular, this legislation covers different situations, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules concerning the compensation process, including aid to travelers who suffered from flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, according to your specific case.
Azul Brazilian Airlines Flight Cancellation Compensation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. If the airline notifies you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Azul Brazilian Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Snacks and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to get reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Azul Brazilian Airlines isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Azul Brazilian Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202618:25 | Azul 4331 | (SSA) (AJU) | Delayed | Claim Refund |
07.01.202617:25 | Azul 7288 | (LIS) (BCN) | Delayed | Claim Refund |
07.01.202617:00 | Azul 6932 | (AGP) (MAD) | Delayed | Claim Refund |
07.01.202616:50 | Azul 2705 | (BEL) (VCP) | Delayed | Claim Refund |
07.01.202615:00 | Azul 6926 | (MAD) (AGP) | Delayed | Claim Refund |
07.01.202614:20 | Azul 8720 | (BEL) (FLL) | Cancelled | Claim Refund |
07.01.202612:30 | Azul 6929 | (AGP) (MAD) | Delayed | Claim Refund |
07.01.202612:20 | Azul 6404 | (CGH) (AJU) | Delayed | Claim Refund |
07.01.202612:00 | Azul 7168 | (VLC) (LIS) | Delayed | Claim Refund |
07.01.202611:20 | Azul 7449 | (MCO) (BDL) | Delayed | Claim Refund |
07.01.202608:40 | Azul 7351 | (LIS) (VLC) | Delayed | Claim Refund |
07.01.202608:40 | Azul 3007 | (BSB) (RBR) | Delayed | Claim Refund |
07.01.202608:35 | Azul 3079 | (BSB) (SLZ) | Delayed | Claim Refund |
07.01.202608:25 | Azul 4673 | (CNF) (BSB) | Delayed | Claim Refund |
07.01.202607:35 | Azul 7308 | (LIS) (FLR) | Delayed | Claim Refund |
07.01.202606:30 | Azul 6011 | (CGH) (BSB) | Delayed | Claim Refund |
07.01.202606:15 | Azul 4942 | (VCP) (SSA) | Delayed | Claim Refund |
07.01.202604:35 | Azul 3043 | (FOR) (BSB) | Delayed | Claim Refund |
06.01.202623:20 | Azul 8704 | (VCP) (FLL) | Delayed | Claim Refund |
06.01.202617:25 | Azul 4176 | (SDU) (VCP) | Delayed | Claim Refund |
06.01.202615:40 | Azul 5086 | (VCP) (SDU) | Delayed | Claim Refund |
06.01.202615:25 | Azul 4242 | (AFL) (VCP) | Delayed | Claim Refund |
06.01.202615:15 | Azul 4554 | (VCP) (OPS) | Delayed | Claim Refund |
06.01.202615:00 | Azul 7896 | (MAD) (FCO) | Delayed | Claim Refund |
06.01.202615:00 | Azul 4010 | (VCP) (IOS) | Delayed | Claim Refund |
06.01.202614:55 | Azul 7477 | (LIS) (FAO) | Delayed | Claim Refund |
06.01.202614:15 | Azul 5023 | (SSA) (BRA) | Delayed | Claim Refund |
06.01.202612:55 | Azul 4851 | (CNF) (CPV) | Delayed | Claim Refund |
06.01.202612:45 | Azul 4070 | (VCP) (BEL) | Delayed | Claim Refund |
06.01.202612:40 | Azul 4558 | (VCP) (NVT) | Delayed | Claim Refund |
06.01.202612:20 | Azul 6404 | (CGH) (AJU) | Delayed | Claim Refund |
06.01.202611:50 | Azul 7791 | (ATL) (FLL) | Delayed | Claim Refund |
06.01.202611:40 | Azul 7201 | (LIS) (BER) | Delayed | Claim Refund |
06.01.202611:15 | Azul 4334 | (JOI) (VCP) | Delayed | Claim Refund |
06.01.202610:45 | Azul 4483 | (FLN) (VCP) | Delayed | Claim Refund |
06.01.202610:35 | Azul 6418 | (CGH) (MCZ) | Delayed | Claim Refund |
06.01.202609:55 | Azul 2898 | (SDU) (VCP) | Delayed | Claim Refund |
06.01.202609:50 | Azul 6428 | (IOS) (CGH) | Delayed | Claim Refund |
06.01.202609:30 | Azul 9242 | (VCP) (REC) | Delayed | Claim Refund |
06.01.202609:25 | Azul 6026 | (SDU) (CGH) | Delayed | Claim Refund |
06.01.202609:15 | Azul 2847 | (RAO) (VCP) | Delayed | Claim Refund |
06.01.202609:05 | Azul 6414 | (CGH) (JPA) | Delayed | Claim Refund |
06.01.202609:00 | Azul 7797 | (FLL) (ATL) | Delayed | Claim Refund |
06.01.202608:50 | Azul 8705 | (FLL) (VCP) | Delayed | Claim Refund |
06.01.202608:20 | Azul 5047 | (VCP) (ARU) | Delayed | Claim Refund |
06.01.202608:15 | Azul 2695 | (VCP) (GYN) | Delayed | Claim Refund |
06.01.202608:10 | Azul 2924 | (VCP) (SDU) | Delayed | Claim Refund |
06.01.202608:05 | Azul 4238 | (CGB) (VCP) | Delayed | Claim Refund |
06.01.202607:50 | Azul 2846 | (VCP) (RAO) | Delayed | Claim Refund |
06.01.202607:45 | Azul 2747 | (SDU) (VCP) | Delayed | Claim Refund |
06.01.202607:25 | Azul 6074 | (CGH) (IGU) | Delayed | Claim Refund |
06.01.202607:25 | Azul 7236 | (LIS) (FCO) | Delayed | Claim Refund |
06.01.202607:05 | Azul 6410 | (CGH) (IOS) | Delayed | Claim Refund |
06.01.202602:25 | Azul 4383 | (MAO) (VCP) | Delayed | Claim Refund |
05.01.202621:05 | Azul 7447 | (FLL) (BUF) | Delayed | Claim Refund |
05.01.202620:00 | Azul 8717 | (MCO) (VCP) | Delayed | Claim Refund |
05.01.202619:55 | Azul 7674 | (MCO) (BUF) | Delayed | Claim Refund |
05.01.202618:25 | Azul 4331 | (SSA) (AJU) | Delayed | Claim Refund |
05.01.202618:15 | Azul 7354 | (VLC) (LIS) | Delayed | Claim Refund |
05.01.202618:05 | Azul 2445 | (RAO) (SSA) | Delayed | Claim Refund |
05.01.202617:55 | Azul 6174 | (CNF) (RAO) | Delayed | Claim Refund |
05.01.202617:15 | Azul 4067 | (REC) (SSA) | Delayed | Claim Refund |
05.01.202617:10 | Azul 7130 | (LIS) (SSA) | Delayed | Claim Refund |
05.01.202617:00 | Azul 7473 | (LIS) (PDL) | Delayed | Claim Refund |
05.01.202616:59 | Azul 7697 | (MCO) (SYR) | Delayed | Claim Refund |
05.01.202616:30 | Azul 4331 | (VDC) (SSA) | Delayed | Claim Refund |
05.01.202616:10 | Azul 6402 | (CGH) (SSA) | Delayed | Claim Refund |
05.01.202615:50 | Azul 4268 | (VCP) (RAO) | Delayed | Claim Refund |
05.01.202615:20 | Azul 7198 | (ORY) (LIS) | Delayed | Claim Refund |
05.01.202615:15 | Azul 4554 | (VCP) (OPS) | Delayed | Claim Refund |
05.01.202615:13 | Azul 7579 | (PTY) (GIG) | Delayed | Claim Refund |
05.01.202614:55 | Azul 7352 | (LIS) (VLC) | Delayed | Claim Refund |
05.01.202614:55 | Azul 3048 | (GIG) (SSA) | Delayed | Claim Refund |
05.01.202614:25 | Azul 7859 | (MAD) (ORY) | Delayed | Claim Refund |
05.01.202614:20 | Azul 7301 | (OPO) (ORY) | Delayed | Claim Refund |
05.01.202614:15 | Azul 7452 | (LIS) (OPO) | Delayed | Claim Refund |
05.01.202614:00 | Azul 7191 | (OPO) (LIS) | Delayed | Claim Refund |
05.01.202613:20 | Azul 7162 | (LIS) (ORY) | Delayed | Claim Refund |
05.01.202613:05 | Azul 9247 | (REC) (SSA) | Delayed | Claim Refund |
05.01.202612:35 | Azul 3091 | (MCZ) (SSA) | Delayed | Claim Refund |
05.01.202612:35 | Azul 7200 | (ORY) (LIS) | Delayed | Claim Refund |
05.01.202612:10 | Azul 3054 | (JPA) (SSA) | Delayed | Claim Refund |
05.01.202611:50 | Azul 3042 | (GIG) (SSA) | Delayed | Claim Refund |
05.01.202611:45 | Azul 7565 | (PTY) (GRU) | Delayed | Claim Refund |
05.01.202611:30 | Azul 7190 | (OPO) (LIS) | Delayed | Claim Refund |
05.01.202611:00 | Azul 7160 | (ORY) (LIS) | Delayed | Claim Refund |
05.01.202610:55 | Azul 7315 | (OPO) (LIS) | Delayed | Claim Refund |
05.01.202610:35 | Azul 7868 | (MAD) (OPO) | Delayed | Claim Refund |
05.01.202610:00 | Azul 7300 | (ORY) (OPO) | Delayed | Claim Refund |
05.01.202609:50 | Azul 7189 | (LIS) (OPO) | Delayed | Claim Refund |
05.01.202609:25 | Azul 6026 | (SDU) (CGH) | Delayed | Claim Refund |
05.01.202609:10 | Azul 7451 | (LIS) (OPO) | Delayed | Claim Refund |
05.01.202608:35 | Azul 7251 | (LIS) (BLQ) | Delayed | Claim Refund |
05.01.202608:30 | Azul 5033 | (CNF) (BRA) | Delayed | Claim Refund |
05.01.202608:15 | Azul 7241 | (LIS) (ORY) | Delayed | Claim Refund |
05.01.202607:40 | Azul 7265 | (LIS) (GVA) | Delayed | Claim Refund |
05.01.202606:00 | Azul 7218 | (HAM) (LIS) | Delayed | Claim Refund |
05.01.202605:20 | Azul 9264 | (GYN) (REC) | Delayed | Claim Refund |
05.01.202601:45 | Azul 9263 | (REC) (GYN) | Delayed | Claim Refund |
04.01.202619:05 | Azul 4222 | (MII) (VCP) | Delayed | Claim Refund |
