Passengers of Uzbekistan Airways who have experienced a flight cancellation or delay are legally entitled to compensation. According to EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the steps you need to take to obtain the compensation you are entitled to from the airline.
Uzbekistan Airways Flight Delay or Cancellation Compensation
Before claiming the Uzbekistan Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Uzbekistan Airways Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you might not be compensated for every flight delay. Uzbekistan Airways isn’t required to pay compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In such situations, you will usually not be given compensation as it is not the airline’s fault.
Uzbekistan Airways Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the flight distance and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Uzbekistan Airways is not obliged to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Uzbekistan Airways Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Uzbekistan Airways is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Uzbekistan Airways
If your travel plans have been affected by a flight delay or cancellation with Uzbekistan Airways, it’s important to know that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to get you your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Uzbekistan Airways goes the additional mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Uzbekistan Airways is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Uzbekistan Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Uzbekistan Airways provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Uzbekistan Airways cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This option is crucial for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Uzbekistan Airways will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Uzbekistan Airways shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Uzbekistan Airways shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.