Passengers of Thai AirAsia who have faced a flight delay or cancellation have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the steps you need to take to get the compensation you have a right to from the airline.
Thai AirAsia Flight Delay or Cancellation Compensation
Before claiming the Thai AirAsia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Thai AirAsia Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you might not receive compensation for every flight delay. Thai AirAsia isn’t required to compensate passengers when extraordinary circumstances beyond their control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In these instances, you will generally not be compensated as it is not the airline’s fault.
Thai AirAsia Compensation for Flight Cancellation
EU 261 states that airlines must notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Thai AirAsia doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Thai AirAsia Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Thai AirAsia isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Thai AirAsia
If your travel plans have been affected by a flight delay or cancellation with Thai AirAsia, it’s crucial to understand that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Thai AirAsia goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Thai AirAsia is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Thai AirAsia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Thai AirAsia arranges hotel room accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Thai AirAsia cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Thai AirAsia shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Thai AirAsia shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Thai AirAsia shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202510:00 | Thai AirAsia 540 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
07.05.202515:10 | Thai AirAsia 445 | Boulia (BQL) Mount Isa (ISA) | delayed | Refunds |
07.05.202511:15 | Thai AirAsia 480 | Townsville (TSV) Moranbah (MOV) | delayed | Refunds |
06.05.202520:50 | Thai AirAsia 491 | Goondiwindi (GOO) (WTB) | delayed | Refunds |
06.05.202519:30 | Thai AirAsia 489 | Cairns (CNS) Bamaga (ABM) | delayed | Refunds |
06.05.202516:15 | Thai AirAsia 403 | Jundah (JUN) Birdsville (BVI) | delayed | Refunds |
05.05.202518:30 | Thai AirAsia 401 | Townsville (TSV) Mornington (ONG) | delayed | Refunds |
05.05.202516:30 | Thai AirAsia 3245 | Bangkok (DMK) Trang (TST) | delayed | Refunds |
05.05.202516:00 | Thai AirAsia 567 | Adelaide (ADL) Kingscote (KGC) | delayed | Refunds |
05.05.202515:30 | Thai AirAsia 546 | Adelaide (ADL) Ceduna (CED) | delayed | Refunds |
04.05.202516:00 | Thai AirAsia 278 | Broken Hill (BHQ) Wilcannia (WIO) | delayed | Refunds |
04.05.202513:40 | Thai AirAsia 546 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
04.05.202511:15 | Thai AirAsia 623 | Newman (ZNE) Telfer (TEF) | delayed | Refunds |
04.05.202509:50 | Thai AirAsia 401 | Townsville (TSV) Normanton (NTN) | delayed | Refunds |
03.05.202519:30 | Thai AirAsia 527 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
03.05.202518:45 | Thai AirAsia 530 | Adelaide (ADL) Mount Gambier (MGB) | delayed | Refunds |
03.05.202518:45 | Thai AirAsia 416 | Rockhampton (ROK) Gladstone (GLT) | delayed | Refunds |
03.05.202518:30 | Thai AirAsia 456 | Mount Isa (ISA) Doomadgee (DMD) | delayed | Refunds |
03.05.202516:15 | Thai AirAsia 576 | Adelaide (ADL) Port Augusta (PUG) | delayed | Refunds |
03.05.202510:00 | Thai AirAsia 423 | Townsville (TSV) Normanton (NTN) | delayed | Refunds |
03.05.202508:45 | Thai AirAsia 456 | Mount Isa (ISA) Doomadgee (DMD) | delayed | Refunds |
02.05.202522:10 | Thai AirAsia 589 | Port Augusta (PUG) Oodnadatta (ODD) | delayed | Refunds |
02.05.202515:20 | Thai AirAsia 582 | Adelaide (ADL) Port Augusta (PUG) | delayed | Refunds |
01.05.202514:00 | Thai AirAsia 237 | Sydney (BWU) Mudgee (DGE) | delayed | Refunds |
01.05.202513:00 | Thai AirAsia 471 | Goondiwindi (GOO) (WTB) | delayed | Refunds |
01.05.202512:30 | Thai AirAsia 425 | Wondai (WDI) Taroom (XTO) | delayed | Refunds |
30.04.202515:30 | Thai AirAsia 414 | Brisbane (BNE) Hervey Bay (HVB) | delayed | Refunds |
30.04.202511:00 | Thai AirAsia 423 | Mount Isa (ISA) Townsville (TSV) | delayed | Refunds |
30.04.202507:45 | Thai AirAsia 491 | Charleville (CTL) (WTB) | delayed | Refunds |
30.04.202507:30 | Thai AirAsia 458 | Mount Isa (ISA) Bedourie (BEU) | delayed | Refunds |
29.04.202517:30 | Thai AirAsia 282 | Adelaide (ADL) Broken Hill (BHQ) | delayed | Refunds |
29.04.202516:30 | Thai AirAsia 3245 | Bangkok (DMK) Trang (TST) | delayed | Refunds |
29.04.202512:30 | Thai AirAsia 423 | Mount Isa (ISA) Townsville (TSV) | delayed | Refunds |
29.04.202512:15 | Thai AirAsia 623 | Port Hedland (PHE) (BYP) | delayed | Refunds |
28.04.202521:40 | Thai AirAsia 582 | Adelaide (ADL) Port Augusta (PUG) | delayed | Refunds |
28.04.202519:45 | Thai AirAsia 582 | Port Augusta (PUG) Adelaide (ADL) | delayed | Refunds |
28.04.202519:30 | Thai AirAsia 491 | Charleville (CTL) Quilpie (ULP) | delayed | Refunds |
28.04.202517:50 | Thai AirAsia 291 | Melbourne (MEB) Warrnambool (WMB) | delayed | Refunds |
28.04.202516:50 | Thai AirAsia 3549 | Loei (LOE) Bangkok (DMK) | delayed | Refunds |
28.04.202515:10 | Thai AirAsia 3548 | Bangkok (DMK) Loei (LOE) | delayed | Refunds |
27.04.202519:30 | Thai AirAsia 549 | Kingscote (KGC) Adelaide (ADL) | delayed | Refunds |
27.04.202515:30 | Thai AirAsia 467 | Brisbane (BNE) Hervey Bay (HVB) | delayed | Refunds |
27.04.202511:15 | Thai AirAsia 609 | Kalgoorlie (KGI) Leinster (LER) | delayed | Refunds |
27.04.202508:30 | Thai AirAsia 491 | Charleville (CTL) Quilpie (ULP) | delayed | Refunds |
27.04.202501:00 | Thai AirAsia 618 | Perth (JAD) Port Hedland (PHE) | delayed | Refunds |
26.04.202520:10 | Thai AirAsia 514 | Adelaide (ADL) Ceduna (CED) | delayed | Refunds |
26.04.202519:35 | Thai AirAsia 865 | Tennant Creek (TCA) Alice Springs (ASP) | delayed | Refunds |
26.04.202519:00 | Thai AirAsia 456 | Mount Isa (ISA) Cloncurry (CNJ) | delayed | Refunds |
26.04.202517:30 | Thai AirAsia 219 | Adelaide (ADL) Broken Hill (BHQ) | delayed | Refunds |
26.04.202516:55 | Thai AirAsia 582 | Marree (RRE) Port Augusta (PUG) | delayed | Refunds |
26.04.202516:30 | Thai AirAsia 546 | Port Augusta (PUG) Whyalla (WYA) | delayed | Refunds |
26.04.202513:30 | Thai AirAsia 614 | Bangkok (DMK) Phnom Penh (SAI) | delayed | Refunds |
26.04.202512:00 | Thai AirAsia 803 | Adelaide (ADL) Alice Springs (ASP) | delayed | Refunds |
26.04.202511:00 | Thai AirAsia 412 | Brisbane (BNE) Emerald (EMD) | delayed | Refunds |
26.04.202510:45 | Thai AirAsia 414 | Brisbane (BNE) Longreach (LRE) | delayed | Refunds |
26.04.202510:30 | Thai AirAsia 531 | Adelaide (ADL) Kingscote (KGC) | delayed | Refunds |
26.04.202510:10 | Thai AirAsia 610 | Bangkok (DMK) Phnom Penh (SAI) | delayed | Refunds |
26.04.202508:15 | Thai AirAsia 534 | Adelaide (ADL) Mount Gambier (MGB) | delayed | Refunds |
26.04.202507:30 | Thai AirAsia 467 | Bundaberg (BDB) Thangool (THG) | delayed | Refunds |
25.04.202519:40 | Thai AirAsia 296 | Dubbo (DBO) Broken Hill (BHQ) | delayed | Refunds |
25.04.202511:30 | Thai AirAsia 401 | Townsville (TSV) Winton (WIN) | delayed | Refunds |
24.04.202521:45 | Thai AirAsia 489 | Cairns (CNS) Aurukun Mission (AUU) | delayed | Refunds |
24.04.202520:00 | Thai AirAsia 527 | Adelaide (ADL) Olympic Dam (OLP) | delayed | Refunds |
24.04.202519:15 | Thai AirAsia 493 | Charleville (CTL) Quilpie (ULP) | delayed | Refunds |
24.04.202518:00 | Thai AirAsia 229 | Melbourne (MEB) Warrnambool (WMB) | delayed | Refunds |
24.04.202514:30 | Thai AirAsia 876 | Darwin (DRW) Maningrida (MNG) | delayed | Refunds |
24.04.202509:15 | Thai AirAsia 575 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
23.04.202519:00 | Thai AirAsia 447 | Brisbane (BNE) Hervey Bay (HVB) | delayed | Refunds |
23.04.202517:15 | Thai AirAsia 856 | Alice Springs (ASP) Ayers Rock (AYQ) | delayed | Refunds |
23.04.202515:30 | Thai AirAsia 489 | Cairns (CNS) Kowanyama (KWM) | delayed | Refunds |
23.04.202513:50 | Thai AirAsia 527 | Kingscote (KGC) Adelaide (ADL) | delayed | Refunds |
23.04.202513:30 | Thai AirAsia 456 | Townsville (TSV) Normanton (NTN) | delayed | Refunds |
23.04.202513:00 | Thai AirAsia 527 | Adelaide (ADL) Kingscote (KGC) | delayed | Refunds |
22.04.202516:00 | Thai AirAsia 535 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
22.04.202508:25 | Thai AirAsia 858 | Maningrida (MNG) Darwin (DRW) | delayed | Refunds |
21.04.202518:00 | Thai AirAsia 277 | Dubbo (DBO) Broken Hill (BHQ) | delayed | Refunds |
21.04.202515:15 | Thai AirAsia 543 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
21.04.202513:30 | Thai AirAsia 614 | Bangkok (DMK) Phnom Penh (SAI) | delayed | Refunds |
19.04.202523:30 | Thai AirAsia 530 | Adelaide (ADL) Olympic Dam (OLP) | delayed | Refunds |
19.04.202522:30 | Thai AirAsia 608 | Perth (JAD) Kalgoorlie (KGI) | delayed | Refunds |
19.04.202519:00 | Thai AirAsia 236 | Adelaide (ADL) Broken Hill (BHQ) | delayed | Refunds |
19.04.202518:30 | Thai AirAsia 469 | Rockhampton (ROK) Gladstone (GLT) | delayed | Refunds |
19.04.202513:00 | Thai AirAsia 575 | Adelaide (ADL) Whyalla (WYA) | delayed | Refunds |
19.04.202508:50 | Thai AirAsia 543 | Adelaide (ADL) Ceduna (CED) | delayed | Refunds |
18.04.202523:20 | Thai AirAsia 471 | Brisbane (BNE) Thangool (THG) | delayed | Refunds |
18.04.202522:00 | Thai AirAsia 296 | Wilcannia (WIO) Broken Hill (BHQ) | delayed | Refunds |
18.04.202520:30 | Thai AirAsia 219 | Dubbo (DBO) Broken Hill (BHQ) | delayed | Refunds |
18.04.202516:35 | Thai AirAsia 514 | Port Lincoln (PLO) Whyalla (WYA) | delayed | Refunds |
18.04.202516:20 | Thai AirAsia 264 | Launceston (LST) King Island (KNS) | delayed | Refunds |
18.04.202515:15 | Thai AirAsia 549 | Adelaide (ADL) Kingscote (KGC) | delayed | Refunds |
18.04.202513:15 | Thai AirAsia 534 | Adelaide (ADL) Coober Pedy (CPD) | delayed | Refunds |
18.04.202511:45 | Thai AirAsia 423 | Townsville (TSV) Moranbah (MOV) | delayed | Refunds |
18.04.202511:05 | Thai AirAsia 582 | Port Augusta (PUG) Moomba (MOO) | delayed | Refunds |
18.04.202510:10 | Thai AirAsia 610 | Bangkok (DMK) Phnom Penh (SAI) | delayed | Refunds |
17.04.202522:15 | Thai AirAsia 871 | Adelaide (ADL) Ceduna (CED) | delayed | Refunds |
17.04.202514:45 | Thai AirAsia 842 | Darwin (DRW) Maningrida (MNG) | delayed | Refunds |
15.04.202519:00 | Thai AirAsia 445 | Mount Isa (ISA) Mornington (ONG) | delayed | Refunds |
15.04.202516:30 | Thai AirAsia 516 | Adelaide (ADL) Kingscote (KGC) | delayed | Refunds |
13.04.202516:45 | Thai AirAsia 425 | Hervey Bay (HVB) Bundaberg (BDB) | delayed | Refunds |
13.04.202515:30 | Thai AirAsia 425 | Brisbane (BNE) Hervey Bay (HVB) | delayed | Refunds |
