Thai AirAsia Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of Thai AirAsia who have faced a flight delay or cancellation have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the steps you need to take to get the compensation you have a right to from the airline.

Thai AirAsia Flight Delay or Cancellation Compensation

Before claiming the Thai AirAsia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Thai AirAsia Compensation for Flight Delay

In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport.

Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Keep in mind you might not receive compensation for every flight delay. Thai AirAsia isn’t required to compensate passengers when extraordinary circumstances beyond their control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In these instances, you will generally not be compensated as it is not the airline’s fault.

Thai AirAsia Compensation for Flight Cancellation

EU 261 states that airlines must notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Thai AirAsia doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.

Are Thai AirAsia Flights Covered By EU 261/2004?

EU 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Thai AirAsia isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Thai AirAsia

If your travel plans have been affected by a flight delay or cancellation with Thai AirAsia, it’s crucial to understand that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.

These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Thai AirAsia goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions happen, Thai AirAsia is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Thai AirAsia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Thai AirAsia arranges hotel room accommodation. This also covers transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for instant assistance.

Rebooking and Refunds

When Thai AirAsia cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to manage unforeseen circumstances efficiently.

  • Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, Thai AirAsia shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Thai AirAsia shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Thai AirAsia shall help in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202519:15

Thai AirAsia

456

Charleville (CTL)

Quilpie (ULP)

delayed

Claim Refund

29.05.202519:10

Thai AirAsia

416

Cairns (CNS)

Coen (CUQ)

delayed

Claim Refund

29.05.202516:15

Thai AirAsia

401

Townsville (TSV)

Moranbah (MOV)

delayed

Claim Refund

29.05.202514:30

Thai AirAsia

445

Mount Isa (ISA)

Mornington (ONG)

delayed

Claim Refund

28.05.202519:15

Thai AirAsia

445

Mount Isa (ISA)

Cloncurry (CNJ)

delayed

Claim Refund

28.05.202507:30

Thai AirAsia

445

Mount Isa (ISA)

Winton (WIN)

delayed

Claim Refund

27.05.202523:30

Thai AirAsia

423

Mount Isa (ISA)

Townsville (TSV)

delayed

Claim Refund

27.05.202523:30

Thai AirAsia

412

(WTB)

Kingaroy (KGY)

delayed

Claim Refund

27.05.202515:40

Thai AirAsia

575

Adelaide (ADL)

Coober Pedy (CPD)

delayed

Claim Refund

27.05.202515:30

Thai AirAsia

252

Adelaide (ADL)

Broken Hill (BHQ)

delayed

Claim Refund

27.05.202514:45

Thai AirAsia

880

Alice Springs (ASP)

Ayers Rock (AYQ)

delayed

Claim Refund

27.05.202509:00

Thai AirAsia

438

Coen (CUQ)

Lockhart River (IRG)

delayed

Claim Refund

26.05.202520:30

Thai AirAsia

445

Doomadgee (DMD)

Mornington (ONG)

delayed

Claim Refund

26.05.202519:30

Thai AirAsia

491

Charleville (CTL)

Quilpie (ULP)

delayed

Claim Refund

26.05.202519:00

Thai AirAsia

445

Mount Isa (ISA)

Doomadgee (DMD)

delayed

Claim Refund

26.05.202515:00

Thai AirAsia

541

Adelaide (ADL)

Ceduna (CED)

delayed

Claim Refund

26.05.202514:00

Thai AirAsia

469

Lockhart River (IRG)

Townsville (TSV)

delayed

Claim Refund

26.05.202512:45

Thai AirAsia

543

Adelaide (ADL)

Coober Pedy (CPD)

delayed

Claim Refund

25.05.202520:30

Thai AirAsia

601

Perth (JAD)

Monkey Mia (MJK)

delayed

Claim Refund

25.05.202513:05

Thai AirAsia

541

Adelaide (ADL)

Port Augusta (PUG)

delayed

Claim Refund

25.05.202500:15

Thai AirAsia

416

Cairns (CNS)

Aurukun Mission (AUU)

delayed

Claim Refund

24.05.202523:00

Thai AirAsia

567

Adelaide (ADL)

Coober Pedy (CPD)

delayed

Claim Refund

24.05.202522:00

Thai AirAsia

491

Toowoomba (TWB)

Roma (RMA)

delayed

Claim Refund

24.05.202520:30

Thai AirAsia

445

Mount Isa (ISA)

Townsville (TSV)

delayed

Claim Refund

24.05.202516:40

Thai AirAsia

862

Amata (AMT)

Alice Springs (ASP)

delayed

Claim Refund

24.05.202513:45

Thai AirAsia

414

Gladstone (GLT)

Emerald (EMD)

delayed

Claim Refund

24.05.202513:30

Thai AirAsia

629

Port Hedland (PHE)

Newman (ZNE)

delayed

Claim Refund

24.05.202513:20

Thai AirAsia

623

Meekatharra (MKR)

Monkey Mia (MJK)

delayed

Claim Refund

24.05.202509:50

Thai AirAsia

416

Bamaga (ABM)

Aurukun Mission (AUU)

delayed

Claim Refund

24.05.202509:15

Thai AirAsia

535

Port Lincoln (PLO)

Whyalla (WYA)

delayed

Claim Refund

23.05.202521:45

Thai AirAsia

531

Adelaide (ADL)

Port Augusta (PUG)

delayed

Claim Refund

23.05.202513:15

Thai AirAsia

423

Mount Isa (ISA)

Townsville (TSV)

delayed

Claim Refund

23.05.202513:00

Thai AirAsia

416

Cairns (CNS)

Normanton (NTN)

delayed

Claim Refund

23.05.202511:30

Thai AirAsia

646

Perth (JAD)

Bussellton (BQB)

delayed

Claim Refund

23.05.202502:00

Thai AirAsia

480

Cairns (CNS)

Townsville (TSV)

delayed

Claim Refund

22.05.202518:30

Thai AirAsia

401

Charters Towers (CXT)

Townsville (TSV)

delayed

Claim Refund

22.05.202516:30

Thai AirAsia

467

Brisbane (BNE)

Rockhampton (ROK)

delayed

Claim Refund

22.05.202514:00

Thai AirAsia

412

Brisbane (BNE)

Hervey Bay (HVB)

delayed

Claim Refund

22.05.202513:30

Thai AirAsia

414

Brisbane (BNE)

Emerald (EMD)

delayed

Claim Refund

22.05.202512:15

Thai AirAsia

447

Stanthorpe (SNH)

Brisbane (BNE)

delayed

Claim Refund

22.05.202511:30

Thai AirAsia

467

Rockhampton (ROK)

Brisbane (BNE)

delayed

Claim Refund

22.05.202507:30

Thai AirAsia

842

Darwin (DRW)

Lake Evella (LEL)

delayed

Claim Refund

21.05.202521:30

Thai AirAsia

412

(WLE)

(WTB)

delayed

Claim Refund

21.05.202519:30

Thai AirAsia

480

Collinsville (KCE)

Townsville (TSV)

delayed

Claim Refund

21.05.202519:00

Thai AirAsia

491

Charleville (CTL)

Quilpie (ULP)

delayed

Claim Refund

21.05.202518:30

Thai AirAsia

229

Adelaide (ADL)

Portland (PTJ)

delayed

Claim Refund

21.05.202518:00

Thai AirAsia

282

Adelaide (ADL)

Broken Hill (BHQ)

delayed

Claim Refund

21.05.202515:45

Thai AirAsia

480

Mackay (MKY)

Townsville (TSV)

delayed

Claim Refund

20.05.202515:15

Thai AirAsia

414

Brisbane (BNE)

Rockhampton (ROK)

delayed

Claim Refund

20.05.202512:30

Thai AirAsia

471

Bundaberg (BDB)

Brisbane (BNE)

delayed

Claim Refund

20.05.202512:00

Thai AirAsia

412

Sunshine Coast (MCY)

Brisbane (BNE)

delayed

Claim Refund

19.05.202510:40

Thai AirAsia

489

Cairns (CNS)

Coen (CUQ)

delayed

Claim Refund

18.05.202517:35

Thai AirAsia

527

Port Pirie (PPI)

Port Augusta (PUG)

delayed

Claim Refund

18.05.202516:45

Thai AirAsia

447

(WTB)

Hervey Bay (HVB)

delayed

Claim Refund

18.05.202514:30

Thai AirAsia

530

Adelaide (ADL)

Coober Pedy (CPD)

delayed

Claim Refund

18.05.202513:15

Thai AirAsia

608

Meekatharra (MKR)

Telfer (TEF)

delayed

Claim Refund

18.05.202510:10

Thai AirAsia

471

Goondiwindi (GOO)

(WTB)

delayed

Claim Refund

18.05.202508:30

Thai AirAsia

445

Mount Isa (ISA)

Normanton (NTN)

delayed

Claim Refund

18.05.202502:30

Thai AirAsia

601

Perth (JAD)

Kalgoorlie (KGI)

delayed

Claim Refund

18.05.202500:40

Thai AirAsia

412

Emerald (EMD)

Rockhampton (ROK)

delayed

Claim Refund

17.05.202520:00

Thai AirAsia

614

Meekatharra (MKR)

Monkey Mia (MJK)

delayed

Claim Refund

17.05.202518:40

Thai AirAsia

412

Rockhampton (ROK)

Gladstone (GLT)

delayed

Claim Refund

17.05.202518:40

Thai AirAsia

412

Rockhampton (ROK)

Gladstone (GLT)

delayed

Claim Refund

17.05.202518:00

Thai AirAsia

414

Brisbane (BNE)

Rockhampton (ROK)

delayed

Claim Refund

17.05.202516:30

Thai AirAsia

867

Alice Springs (ASP)

Amata (AMT)

delayed

Claim Refund

17.05.202516:10

Thai AirAsia

540

Adelaide (ADL)

Port Lincoln (PLO)

delayed

Claim Refund

17.05.202515:15

Thai AirAsia

589

Port Augusta (PUG)

Moomba (MOO)

delayed

Claim Refund

17.05.202515:15

Thai AirAsia

804

Adelaide (ADL)

Alice Springs (ASP)

delayed

Claim Refund

17.05.202513:20

Thai AirAsia

613

Port Hedland (PHE)

(CJF)

delayed

Claim Refund

17.05.202513:15

Thai AirAsia

471

Brisbane (BNE)

(WTB)

delayed

Claim Refund

17.05.202510:40

Thai AirAsia

519

Adelaide (ADL)

Whyalla (WYA)

delayed

Claim Refund

17.05.202509:55

Thai AirAsia

572

Adelaide (ADL)

Mount Gambier (MGB)

delayed

Claim Refund

17.05.202509:40

Thai AirAsia

512

Port Augusta (PUG)

Ceduna (CED)

delayed

Claim Refund

16.05.202522:10

Thai AirAsia

456

Mount Isa (ISA)

Cloncurry (CNJ)

delayed

Claim Refund

16.05.202519:50

Thai AirAsia

564

Adelaide (ADL)

Mount Gambier (MGB)

delayed

Claim Refund

16.05.202519:50

Thai AirAsia

567

Adelaide (ADL)

Mount Gambier (MGB)

delayed

Claim Refund

16.05.202517:15

Thai AirAsia

423

Hughenden (HGD)

Townsville (TSV)

delayed

Claim Refund

16.05.202513:30

Thai AirAsia

613

Paraburdoo (PBO)

Port Hedland (PHE)

delayed

Claim Refund

16.05.202512:30

Thai AirAsia

456

Mornington (ONG)

Townsville (TSV)

delayed

Claim Refund

15.05.202515:55

Thai AirAsia

564

Naracoorte (NAC)

Kingscote (KGC)

delayed

Claim Refund

15.05.202515:30

Thai AirAsia

527

Adelaide (ADL)

Kingscote (KGC)

delayed

Claim Refund

14.05.202520:10

Thai AirAsia

514

Adelaide (ADL)

Coober Pedy (CPD)

delayed

Claim Refund

13.05.202519:30

Thai AirAsia

277

Adelaide (ADL)

Broken Hill (BHQ)

delayed

Claim Refund

13.05.202516:00

Thai AirAsia

623

Port Hedland (PHE)

Paraburdoo (PBO)

delayed

Claim Refund

13.05.202515:30

Thai AirAsia

627

Kalgoorlie (KGI)

Monkey Mia (MJK)

delayed

Claim Refund

13.05.202515:00

Thai AirAsia

581

Adelaide (ADL)

Ceduna (CED)

delayed

Claim Refund

13.05.202513:45

Thai AirAsia

602

Port Hedland (PHE)

Learmonth (LEA)

delayed

Claim Refund

12.05.202514:40

Thai AirAsia

423

Mount Isa (ISA)

Mornington (ONG)

delayed

Claim Refund

12.05.202510:00

Thai AirAsia

491

Toowoomba (TWB)

Quilpie (ULP)

delayed

Claim Refund

12.05.202510:00

Thai AirAsia

480

Clermont (CMQ)

Moranbah (MOV)

delayed

Claim Refund

12.05.202501:45

Thai AirAsia

469

Charleville (CTL)

(WTB)

delayed

Claim Refund

11.05.202517:05

Thai AirAsia

575

Adelaide (ADL)

Kingscote (KGC)

delayed

Claim Refund

11.05.202511:00

Thai AirAsia

513

Adelaide (ADL)

Coober Pedy (CPD)

delayed

Claim Refund

11.05.202510:10

Thai AirAsia

423

Townsville (TSV)

Normanton (NTN)

delayed

Claim Refund

10.05.202522:00

Thai AirAsia

456

Townsville (TSV)

Boulia (BQL)

delayed

Claim Refund

10.05.202521:15

Thai AirAsia

491

Blackall (BKQ)

Longreach (LRE)

delayed

Claim Refund

10.05.202520:20

Thai AirAsia

467

Rockhampton (ROK)

Hervey Bay (HVB)

delayed

Claim Refund

10.05.202517:30

Thai AirAsia

613

Perth (JAD)

Albany (ALH)

delayed

Claim Refund

10.05.202511:45

Thai AirAsia

618

Perth (JAD)

Newman (ZNE)

delayed

Claim Refund

10.05.202511:45

Thai AirAsia

576

Port Augusta (PUG)

Leigh Creek (LGH)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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