Passengers of EVA Air who have experienced a delayed or cancelled flight are legally entitled to compensation. According to EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the steps you should follow to obtain the compensation you are entitled to from the airline. EVA Air Flight Delay or Cancellation Compensation Before claiming the EVA Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. EVA Air Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport. Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Keep in mind you might not be compensated for every flight delay. EVA Air isn’t required to compensate passengers when extraordinary circumstances they cannot control occur. This covers bad weather, airport issues, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault. EVA Air Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines have to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for compensation of €250-600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the distance of the flight and the duration of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km EVA Air doesn’t have to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are EVA Air Flights Covered By EU 261/2004? European Union Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, EVA Air isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from EVA Air If your travel plans have been affected by a flight cancellation or delay with EVA Air, it’s essential to know that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation EVA Air goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, EVA Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: EVA Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, EVA Air provides hotel accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When EVA Air cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This option is crucial for minimizing travel interruptions and helping passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, EVA Air will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, EVA Air will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, EVA Air shall help in rebooking your entire journey, not just the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.