Passengers of Thai Lion Air who have faced a flight cancellation or delay have a legal right to compensation. Under EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you need to take to obtain the compensation you are entitled to from the airline. Thai Lion Air Flight Delay or Cancellation Compensation Before claiming the Thai Lion Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Thai Lion Air Compensation for Flight Delay In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport. Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not always be compensated for every flight delay. Thai Lion Air isn’t required to provide compensation when extraordinary circumstances beyond their control arise. This covers bad weather, airport issues, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault. Thai Lion Air Compensation for Flight Cancellation EU 261 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to compensation of between €250 and €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the flight distance and the duration of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Thai Lion Air isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike. Are Thai Lion Air Flights Covered By EU 261/2004? EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. However, Thai Lion Air isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Thai Lion Air If your travel plans have been affected by a flight delay or cancellation with Thai Lion Air, it’s essential to be aware that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details including your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case. These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Thai Lion Air goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Thai Lion Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Thai Lion Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Thai Lion Air arranges hotel accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for instant assistance. Rebooking and Refunds When Thai Lion Air cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel disruptions and helping passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Thai Lion Air shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Thai Lion Air shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Thai Lion Air will assist in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.