Passengers of Bangkok Airways who have faced a flight cancellation or delay have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you need to take to obtain the compensation you are entitled to from the airline. Bangkok Airways Flight Delay or Cancellation Compensation Before claiming the Bangkok Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. Bangkok Airways Compensation for Flight Delay According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your destination airport. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you may not receive compensation for every flight delay. Bangkok Airways isn’t required to pay compensation when extraordinary circumstances they cannot control arise. This covers bad weather, airport issues, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault. Bangkok Airways Compensation for Flight Cancellation EU 261 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for compensation of €250-600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the distance of the flight and the duration of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Bangkok Airways isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Bangkok Airways Flights Covered By EU 261/2004? EU 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Bangkok Airways isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Bangkok Airways If your travel plans have been affected by a flight delay or cancellation with Bangkok Airways, it’s important to know that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will do our best to obtain your rightful compensation. You only incur a fee if we win your case. These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Bangkok Airways goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Bangkok Airways is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Bangkok Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Bangkok Airways arranges hotel room accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for instant assistance. Rebooking and Refunds When Bangkok Airways cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel interruptions and assisting passengers to manage unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Bangkok Airways will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Bangkok Airways shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Bangkok Airways shall help in rebooking your entire journey, not just the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.