Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Georgian Airways flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the law that covers air passengers’ rights. More precisely, this law covers diverse cases, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to obtain compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules concerning the compensation process, including assistance to travelers experiencing air travel disruptions. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, depending on your circumstances.
Georgian Airways Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the cancellation of their flight. If the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Georgian Airways Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes regulations on assistance and compensation to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not have to pay extra for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Georgian Airways isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Georgian Airways Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will make every effort to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.11.202518:00 | Georgian Airways 2716 | Thessaloniki (SKG) Tbilisi (TBS) | Delayed | Claim Refund |
07.11.202518:00 | Georgian Airways 774 | Larnaca (LCA) Tbilisi (TBS) | Delayed | Claim Refund |
07.11.202517:00 | Georgian Airways 925 | Moscow (VKO) Tbilisi (TBS) | Delayed | Claim Refund |
07.11.202514:40 | Georgian Airways 628 | Paris (CDG) Tbilisi (TBS) | Delayed | Claim Refund |
01.11.202511:40 | Georgian Airways 781 | Tbilisi (TBS) Berlin (BER) | Delayed | Claim Refund |
01.11.202508:00 | Georgian Airways 2081 | Tbilisi (TBS) (NQZ) | Delayed | Claim Refund |
31.10.202509:30 | Georgian Airways 696 | Tel Aviv Yafo (TLV) Tbilisi (TBS) | Delayed | Claim Refund |
29.10.202511:40 | Georgian Airways 781 | Tbilisi (TBS) Berlin (BER) | Delayed | Claim Refund |
28.10.202509:55 | Georgian Airways 696 | Tel Aviv Yafo (TLV) Tbilisi (TBS) | Delayed | Claim Refund |
28.10.202508:10 | Georgian Airways 695 | Tbilisi (TBS) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
28.10.202505:30 | Georgian Airways 931 | Moscow (VKO) Tbilisi (TBS) | Delayed | Claim Refund |
25.10.202511:40 | Georgian Airways 781 | Tbilisi (TBS) Berlin (BER) | Delayed | Claim Refund |
08.10.202519:00 | Georgian Airways 774 | Larnaca (LCA) Tbilisi (TBS) | Delayed | Claim Refund |
08.10.202517:00 | Georgian Airways 773 | Tbilisi (TBS) Larnaca (LCA) | Delayed | Claim Refund |
08.10.202510:45 | Georgian Airways 767 | Tbilisi (TBS) Nice (NCE) | Delayed | Claim Refund |
07.10.202522:30 | Georgian Airways 700 | Tel Aviv Yafo (TLV) Tbilisi (TBS) | Delayed | Claim Refund |
07.10.202519:55 | Georgian Airways 699 | Tbilisi (TBS) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
06.10.202520:20 | Georgian Airways 5016 | Madrid (MAD) Tbilisi (TBS) | Delayed | Claim Refund |
04.10.202512:00 | Georgian Airways 935 | Moscow (VKO) Tbilisi (TBS) | Delayed | Claim Refund |
04.10.202510:45 | Georgian Airways 767 | Tbilisi (TBS) Nice (NCE) | Delayed | Claim Refund |
04.10.202510:40 | Georgian Airways 652 | Amsterdam (AMS) Tbilisi (TBS) | Delayed | Claim Refund |
28.09.202500:40 | Georgian Airways 785 | Tbilisi (TBS) Saint Petersburg (LED) | Delayed | Claim Refund |
27.09.202519:00 | Georgian Airways 774 | Larnaca (LCA) Tbilisi (TBS) | Delayed | Claim Refund |
27.09.202516:30 | Georgian Airways 1828 | Paris (CDG) Tbilisi (TBS) | Delayed | Claim Refund |
27.09.202515:20 | Georgian Airways 884 | Rome (FCO) Tbilisi (TBS) | Delayed | Claim Refund |
27.09.202514:40 | Georgian Airways 782 | Berlin (BER) Tbilisi (TBS) | Delayed | Claim Refund |
27.09.202514:10 | Georgian Airways 768 | Nice (NCE) Tbilisi (TBS) | Delayed | Claim Refund |
25.09.202514:00 | Georgian Airways 926 | Tbilisi (TBS) Moscow (VKO) | Delayed | Claim Refund |
