TAG Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the regulation that covers the rights of air passengers. More precisely, this legislation covers diverse cases, such as rebooking, delays, flight cancellations, etc., and obligates airlines to resolve individual cases with fairness and care. If the situation occurs as a result of the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 includes regulations regarding the process of compensation, including assistance to travelers who suffered from air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, according to your circumstances.

Compensation for TAG Airlines Flight Cancellation

First and foremost, travelers should be aware that the airline must inform them about the cancellation of their flight. In case the airline notifies you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for TAG Airlines Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline must also provide a passenger with food, drinks, and accommodation. See key information on compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:

• Meals and beverages appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Two free phone calls, emails, or faxes

Upgrading and Downgrading

When a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not be charged extra for this service.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, it is worth mentioning that the amount of compensation is determined by the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Moreover, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

EU 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, TAG Airlines is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim TAG Airlines Compensation

Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:

1. Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will strive to get you your compensation. You only pay us if we win your case.

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